Service Cops

What Service Cops does

Service Cops Limited is a privately held Ugandan-headquartered technology company that builds and operates proprietary digital financial, enterprise, and business-process-outsourcing platforms for African markets. Founded in 2013 and operational since 2016, the company serves commercial banks, educational institutions, telecommunications operators, distribution businesses, and organisations seeking to outsource non-core functions. Its product architecture is organised as a platform-plus-modules stack: a FinTech core comprising SchoolPay (digital school-fee collection used by 12,000+ schools and 4.5M+ parents), Sasula Merchant Payments Platform (multi-channel enterprise payment collection), Agent Banking Platform (branchless banking infrastructure for banks), and Vantage Platform (credit-account lifecycle); an Enterprise Solutions layer comprising School Suite (educational ERP), Enterprise Service Bus (core-banking integration), Moonlight Enterprise Messaging, AML Enterprise Risk Management, and Servspace workspace; and a BPO service line covering inbound contact centre, outbound sales, and data processing. The proprietary stack is built specifically for African market conditions — low card and smartphone penetration, mobile-money-first behaviours, and bank-led distribution — and is delivered on a SaaS, lease, or revenue-share basis.\n\nThe company operates across eight African countries (Uganda, Zambia, Rwanda, Ethiopia and others) through wholly-owned subsidiaries including Fincom Technologies Limited, which holds Payment Systems Operator and Payment Systems Provider licences from the Bank of Uganda under the National Payment Systems Act 2020, and School Pay Limited Zambia. Service Cops monetises through three streams: per-transaction processing fees on payment collections that exceed $8B annually across 25M+ customers, recurring SaaS/lease/revenue-share contracts for enterprise platforms sold to banks, schools, and corporates, and managed BPO services. Distribution is achieved via deep channel partnerships with more than 20 commercial banks (Stanbic, Equity, Centenary, DFCU, Awash, Bank of Africa, Zanaco, Atlas Mara) and major telecoms (MTN, Airtel, Uganda Telecom, Zamtel), supported by five payment aggregators. The firm holds ISO 9001:2015 and ISO/IEC 27001:2022 certifications and has won regional awards including the 2022 Pacesetter in Financial Innovation Award and the 2021 NITA-U BPO/ITES Company of the Year.

Name

Service Cops

Legal name

Service Cops Limited

Website

https://servicecops.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

Service Cops Limited is a Uganda-founded Pan-African technology company that builds proprietary digital payment, enterprise, and BPO platforms for African banks, schools, telecoms, and distribution businesses, processing over $8B annually across 8 countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Kampala

HQ country

Uganda

HQ region

Africa

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Transaction Processing Fees: Revenue generated from processing digital payments and financial transactions across the platform. Platform processes collections exceeding $8B annually, enabling seamless financial transactions through extensive banking and payment network.
2. SaaS/Software Licensing: ICT services offered on Software as a Service (SaaS) basis with solutions provided on use/lease and/or revenue share basis. Companies access enterprise platforms without capital expenses.
3. BPO Services: Business Process Outsourcing services including inbound contact center solutions, outbound sales and teleservices, and data processing. Specializes in outsourcing non-core functions for organizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Service Cops develops and delivers proprietary digital financial solutions, bespoke enterprise platforms, and business process outsourcing services for African markets. Its core portfolio spans fintech products (SchoolPay digital fees payment, Sasula merchant payments, Agent Banking, Vantage credit platform), enterprise software (School Suite educational ERP, Enterprise Service Bus integration, Moonlight messaging, AML risk management, Servspace), and BPO services (inbound contact center, outbound telesales, data processing).

Product overview

Service Cops is a Pan African Technology innovations and Outsourcing solutions company that operates a platform-plus-modules architecture centered on financial technology, enterprise solutions, and BPO services. The FinTech portfolio includes School Pay (digital school fees payments), Sasula Merchant Payments Platform (enterprise payment collections), Alternative Banking/Agent Banking Platform (branchless banking), and Vantage Platform (credit account management). The Enterprise Solutions suite comprises School Suite (educational ERP), Enterprise Service Bus (integration platform), Moonlight Enterprise Messaging Solutions (messaging system), AML Enterprise Risk Management Platform, and Servspace. The company also offers Business Process Outsourcing services (inbound, outbound, data processing) and operates subsidiary Fincom Technologies Limited (Bank of Uganda-licensed PSO/PSP). Services are delivered via SaaS model on lease, use, or revenue-share basis.

Differentiator

Problem solved

Functional benefit

Brands

• School Pay: Universal digital fees payment and school management platform enabling parents/guardians to make school fees payments conveniently
• Sasula
• Agent Banking Platform
• Vantage Platform
• AML Enterprise Risk Management Platform
• Moonlight Enterprise Messaging Solutions
• Enterprise Service Bus
• School Suite
• ServSpace

Products and services

• School Pay Universal digital fees payment and school management platform that enables parents/guardians to make school fees payments conveniently via mobile and bank channels while school administrators manage school operations. Used by over 12,000 schools with 18 commercial banks, 5 mobile network operators, and 5 payment aggregators connected.
• Sasula Merchant Payments Platform Comprehensive enterprise platform for facilitating seamless payment collections across multiple channels including mobile, bank, and others; catering specifically to distribution businesses with real-time transaction views, powerful reporting and business intelligence, real-time reconciliation, and stock management.
• Agent Banking Platform Innovative platform enabling traditional banks to expand their reach and services beyond physical branches by leveraging existing retail outlets to deliver cost-effective banking solutions with secure electronic payments and real-time transactions.
• Vantage Platform System for handling credit accounts, from assessing risk and determining credit limits to collecting payments, with connection to credit scores and other measures of financial risk.
• School Suite Comprehensive educational ERP system designed to digitalize and streamline daily processes for educational institutions with features including learner management, teacher/staff information management, attendance management, timetable management, exam and report card generation, library management, and E-learning capabilities.
• Enterprise Service Bus (ESB) Powerful integration platform that connects third-party services, mobile banking channels, insurance and card management systems to the core banking system, providing a single unified connection point with open API framework, identity/access management, and monitoring/analytics capabilities.
• Moonlight Enterprise Messaging Solutions System enabling program-to-program messaging between applications and systems in enterprises, featuring secure messaging, global delivery of notifications/reminders/alerts, two-way SMS for appointment confirmation and surveys, and intelligent analytics for targeted messaging programs.
• AML Enterprise Risk Management Platform Enterprise risk management software that helps organizations identify, assess, monitor, and report on strategic objectives, risks, controls, and contributing factors. Features include central data repository, audit trails, risk assessments, risk registers, incident management, and standard/custom reporting.
• Business Process Outsourcing (BPO) Outsourcing solutions for non-core business functions including inbound contact center services, outbound BPO services (lead generation, telesales, upsells), and data processing/conversion services. Delivered from Service Cops' own contact center infrastructure.
• Servspace Enterprise workspace solution platform offered by Service Cops, accessible via servspace.servicecops.com.

Quantifiable outcome

• 25 million+ customers served across platform
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

13 partnerships are on record, tiered flagship, core and minor.

• Awash Bank (Ethiopia)flagshipStrategic or Co-development Partner · 17 January 2023Service Cops partnered with Awash Bank to support the bank's digital strategy and extend School Suite System and digital banking solutions into Ethiopian market.
• Stanbic Bank UgandacoreChannel Partner/ Reseller/ DistributorStrategic banking partnership for digital banking and payment solutions integration. Stanbic Bank distributes Service Cops payment solutions to its customer base across Uganda.
• MTN UgandacoreChannel Partner/ Reseller/ DistributorTelecommunications partnership enabling mobile money integration and digital financial services. MTN provides mobile payment channel distribution for Service Cops platforms.
• Centenary BankcoreChannel Partner/ Reseller/ DistributorMajor Ugandan commercial bank partnership for payment processing and digital banking solutions.
• Equity BankcoreChannel Partner/ Reseller/ DistributorPan-African banking partnership for digital financial services and payment platform distribution across multiple markets.
• Airtel UgandacoreChannel Partner/ Reseller/ DistributorTelecom partnership for mobile payment and digital financial services integration.
• DFCU BankcoreChannel Partner/ Reseller/ DistributorBanking partnership for technology solutions and payment processing integration.
• FSD ZambiacoreStrategic or Co-development PartnerFinancial Sector Deepening organization partnership for digital school fees payment system pilot in government schools in Zambia.
• Zanaco (Zambia)coreChannel Partner/ Reseller/ DistributorZambia's largest bank partnership for SchoolPay Zambia digital payment solutions.
• Bank of AfricacoreChannel Partner/ Reseller/ DistributorRegional banking partnership across African markets for payment and digital banking solutions.
• PaywayminorChannel Partner/ Reseller/ DistributorPayment aggregator partnership for processing digital transactions.
• Zamtel (Zambia)minorChannel Partner/ Reseller/ DistributorZambian telecom partnership for mobile payment channel distribution.
• Bank of UgandaflagshipStrategic or Co-development PartnerRegulatory partnership through subsidiary Fincom Technologies which is licensed as Payment Systems Operator (PSO) and Payments Systems Provider (PSP) by Bank of Uganda under the NPS Act of 2020.

Scale indicators13 records

Recent moves8 records

Expansion highlights3 records

Direct peers

• Paystack (Stripe-owned): African online payments processor enabling businesses to accept payments via cards, bank transfers and mobile money. Comparable to Sasula in merchant payment aggregation and bank integration model across African markets.
• Cellulant: Pan-African digital payments platform (Tingg) powering payments for banks, mobile network operators and merchants across 35+ countries. Highly comparable to Service Cops in offering integrated bank-MNO-merchant payment rails and digital banking infrastructure in Africa.
• Flutterwave: African payments technology company enabling businesses to accept and process payments across multiple channels and currencies. Directly comparable to Service Cops' Sasula and Agent Banking platforms, targeting banks, merchants and enterprises with multi-channel payment infrastructure.
• Onafriq (formerly MFS Africa): Pan-African digital payments network connecting mobile wallets, bank accounts and cards across 40+ African countries. Comparable to Service Cops in operating as a payments interoperability layer connecting banks and MNOs across multiple African markets.
• Pesapal: East African payments and booking platform serving merchants and SMEs with card, mobile money and bank payment integrations. Comparable to Service Cops in geographic focus (Kenya/Uganda/East Africa), multi-channel payment aggregation model, and SME/distribution merchant target segment.
• DPO Group: African payment service provider offering online, mobile and card-based payment processing across 20+ African countries. Comparable to Service Cops in multi-country African merchant payment processing and bank/aggregator integration model.

Broad incumbents

• Interswitch: Pan-African digital payments and commerce platform operating card schemes, payment processing, and banking infrastructure across Nigeria and other African markets. Comparable to Service Cops as a payments infrastructure layer serving banks, merchants and consumers across multiple African countries.
• Network International: Large Africa and Middle East payments processor enabling merchants, banks and fintechs to accept and manage digital payments. Comparable to Service Cops in operating payment processing infrastructure for banks and merchants across emerging African/MEA markets.
• Safaricom (M-Pesa): Kenyan telecom and mobile money operator running M-Pesa, the dominant African mobile money platform. Comparable to Service Cops' Agent Banking and Sasula products in enabling branchless digital payments and financial inclusion via retail/telecom agents across East Africa.

Emerging players

• JUMO: African fintech platform providing digital financial products including credit, payments and banking-as-a-service to mobile users and SMEs. Comparable to Service Cops in building fintech infrastructure on top of bank and mobile operator partnerships across African markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/servicecops
• Facebookfacebook.com/servicecopsltd
• LinkedInlinkedin.com/company/service-cops

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Cops