What Diabetes Australia does

Diabetes Australia is a national non-profit charity founded in 1984 and headquartered in Canberra, Australia. It is the statutory administrator of the National Diabetes Services Scheme (NDSS), an initiative of the Australian Government, and serves approximately 1.5 million Australians registered with diabetes as well as around 400,000 individuals at high risk of developing type 2 diabetes. The organization coordinates a nationwide network of NDSS Access Points and partners with state and territory diabetes organizations to deliver education, prevention, and self-management services at local and national scale.

Its core service portfolio spans digital tools (the AUSDRISK Type 2 Diabetes Risk Calculator, a Diabetes Tech Hub, online recipe and resource libraries), human-delivered services (1800 177 055 general helpline, 1800PREVENT prevention helpline, Diabetes Counselling Service, telehealth consultations via the Diabetes Australia Clinic), and community platforms (Diabetes Connect, DiaBuddies for youth, Blue Circle Collective for advocacy). It also delivers state-funded programs on behalf of NSW Health (Get Healthy Service) and the Queensland Government (My health for life). The Diabetes Australia Research Program has cumulatively invested $50 million across more than 500 research projects over 12 years.

Diabetes Australia is funded primarily through government program administration contracts, state-government service delivery contracts, donations, and membership support. Core services to individuals — including the NDSS, helplines, and many education programs — are provided free of charge. In July 2026 the organization announced a joint digital-health investment with Lilly Australia and the Menzies School of Health Research to expand complex-care solutions in the Northern Territory, alongside a partnership with Deadly Vision on diabetic eye disease, signalling continued geographic and vertical expansion.

Name

Diabetes Australia

Legal name

Diabetes Australia

Website

https://diabetesaustralia.com.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Diabetes Australia is a national non-profit that administers the Australian Government's NDSS and delivers diabetes education, prevention, telehealth, and research-funding services to approximately 1.5 million registered Australians and 400,000 high-risk individuals nationwide.

Ownership category

akta.pro rank

Product category

Diabetes Healthcare Services

NAICS

Offices of Physicians (6211), Social Assistance (624)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Diabetes (General) (HLAKADAA)

akta.pro secondary industry

Type 2 Diabetes Care (HLAKADAC)

Keywords

• Diabetes education services
• Diabetes prevention programs
• Chronic disease management
• Diabetes research funding
• Patient support services

Headquarters

HQ city

Canberra

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Distribution channels6 records

Marketing channels7 records

Core offering

Diabetes Australia is the national peak body for diabetes in Australia that administers the National Diabetes Services Scheme (NDSS) on behalf of the Australian Government. It delivers free diabetes education, prevention programs (including the 1800PREVENT helpline), telehealth consultations via the Diabetes Australia Clinic, online risk assessment tools, mental health counselling, and community support programs for people living with or at risk of diabetes. The organization also funds diabetes research through the Diabetes Australia Research Program and operates state-based prevention initiatives such as Get Healthy Service (NSW) and My health for life (Queensland).

Product overview

Diabetes Australia operates as a national healthcare organization offering a comprehensive suite of diabetes-related services and programs. The core offerings include the 1800PREVENT helpline for type 2 diabetes prevention, the Australian Type 2 Diabetes Risk Calculator for online self-assessment, and the Diabetes Tech Hub for technology education. The organization administers the government-funded NDSS and provides telehealth consultations. Regional programs include Get Healthy Service (NSW) and My health for life (Queensland) for lifestyle coaching. Additional services encompass Diabetes Connect community platform, Diabetes Shop e-commerce, Diabetes Counselling Service for mental health support, and DiaBuddies youth program. The portfolio operates as a multi-channel service ecosystem combining digital tools, phone-based support, in-person programs, and online communities.

Differentiator

Problem solved

Functional benefit

Brands

• 1800PREVENT: Free national type 2 diabetes prevention information service helpline
• NDSS
• Diabetes Australia Clinic
• DiaBuddies
• Blue Circle Collective
• Diabetes Connect
• Circle Magazine

Products and services

• 1800PREVENT National Helpline Free national type 2 diabetes prevention information service that provides guidance, localized referrals, and resources to help Australians at risk of developing type 2 diabetes understand their risk and take preventive steps.
• Australian Type 2 Diabetes Risk Calculator (AUSDRISK) Online self-assessment tool that helps users evaluate their risk of developing type 2 diabetes within the next five years by answering 11 short questions about health and lifestyle factors.
• Diabetes Australia Clinic (Telehealth) Telehealth service offering diabetes care, management support, and education appointments for people living with diabetes.
• National Diabetes Services Scheme (NDSS) Government-administered scheme providing support services, information, and subsidized products to people with diabetes across Australia.
• Get Healthy Service Free evidence-based phone and online health coaching service for NSW residents over 16, covering healthy eating, physical activity, alcohol reduction, and weight management, delivered on behalf of NSW Health.
• My health for life Free lifestyle change initiative for Queenslanders at high risk of chronic disease, including type 2 diabetes, heart disease, and stroke, delivered through coaching sessions by qualified Health Coaches.
• Diabetes Connect Online community platform allowing members to connect, share experiences, and access support from others living with diabetes.
• Diabetes Counselling Service Mental health and counselling support service specifically for people affected by diabetes.
• DiaBuddies Support program for kids and teens living with diabetes, providing resources and community connection for young people managing the condition.
• Diabetes Shop Online retail store offering diabetes-related products and supplies for people living with diabetes.
• Diabetes Tech Hub Comprehensive resource center providing information about diabetes technology including types of diabetes technology, Tech Talks, and resources for reporting device problems.

Quantifiable outcome

• Type 2 diabetes may be prevented or delayed in up to 58% of cases through lifestyle interventions
• +3 more outcomes

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered major and core.

• Menzies School of Health ResearchmajorStrategic or Co-development Partner · 8 July 2026A joint investment from Diabetes Australia and Lilly Australia, in partnership with Menzies School of Health Research, is providing a major funding boost to expand digital health solutions for complex care in the Northern Territory. This territory-led digital health innovation partnership aims to improve diabetes care delivery in remote and regional areas.
• Lilly AustraliamajorStrategic or Co-development Partner · 8 July 2026Joint investment partner with Diabetes Australia in the digital health innovation initiative with Menzies School of Health Research. The partnership focuses on expanding digital health solutions for complex care in the Northern Territory.
• NSW HealthcoreStrategic or Co-development PartnerDiabetes Australia delivers the Get Healthy Service on behalf of NSW Health - a free evidence-based phone and online health coaching service for people over 16 living in NSW. The program provides six or more coaching calls on health topics including eating healthy, getting active, reducing alcohol, and reaching healthy weight.
• Queensland GovernmentcoreStrategic or Co-development PartnerDiabetes Australia leads the My health for life program in Queensland - a free lifestyle change initiative for Queenslanders at high risk of chronic disease including type 2 diabetes, heart disease, and stroke. Funded by Queensland Government.
• Australian GovernmentcoreStrategic or Co-development PartnerDiabetes Australia administers the National Diabetes Services Scheme (NDSS), an initiative of the Australian Government. The NDSS provides support, information, and subsidized products to people with diabetes across Australia.
• State and Territory Diabetes OrganizationscoreStrategic or Co-development PartnerDiabetes Australia partners with diabetes organizations across each state and territory to deliver local services and support. This network enables nationwide coverage of diabetes education, care, and prevention services.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Diabetes UK: UK national diabetes charity offering helplines, education, research funding, and advocacy. Highly comparable to Diabetes Australia in mission, service mix (helpline, risk tools, community programs), and government partner relationships.
• American Diabetes Association: National diabetes association in the United States providing research funding, advocacy, education, and risk assessment tools. Closest functional peer to Diabetes Australia as a charitable national body delivering prevention, education, and government-aligned programs at scale.
• Diabetes Canada: Canadian national charity providing diabetes research, education, advocacy, and a national helpline. Directly comparable peer with similar funding mix (donations, partnerships, government), risk assessment tools, and professional resources.
• JDRF Australia: Australian Type 1 diabetes research and advocacy charity. Closest overlapping peer operating in the same geography and disease category, with shared funding pool and overlapping audiences, but focused on Type 1 specifically versus Diabetes Australia's full-spectrum remit.

Broad incumbents

• International Diabetes Federation: Global umbrella organization for national diabetes associations, including Diabetes Australia as a member. Comparable in mission and advocacy scope, but operates at global rather than single-country level.

Regional players

• Diabetes New Zealand: National diabetes charity in New Zealand providing education, advocacy, and support services. Highly analogous operating model and service mix but focused on the New Zealand population rather than competing directly in Australia.

Others

• National Heart Foundation of Australia: Australian national charity addressing an adjacent chronic disease (cardiovascular disease) that often co-occurs with diabetes. Comparable as a federally-engaged chronic disease non-profit delivering prevention, research funding, and government contracts like Diabetes Australia's Get Healthy and My health for life programs.
• NDSS (administered by Diabetes Australia): Government initiative administered by the subject company itself; included as the most directly comparable Australian scheme-level peer in scope and service delivery to registered users.

Emerging players

• mySugr (Roche): Digital diabetes self-management app owned by Roche Diabetes Care. Comparable to Diabetes Australia's Tech Hub and Diabetes Connect offerings as a digital engagement layer for people with diabetes, but with deeper device integration and recurring engagement model.
• One Drop: Digital diabetes coaching and prediction platform offering app-based coaching, CGM-linked tracking, and one-on-one coaching services. Comparable to Diabetes Australia's telehealth and 1800PREVENT coaching offerings from a digital-first, prevention-and-management angle.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DiabetesAus
• Facebookfacebook.com/DiabetesAus
• LinkedInlinkedin.com/company/diabetes-australia
• Instagraminstagram.com/diabetes_australia/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diabetes Australia