Berkshire County Arc

What Berkshire County Arc does

Berkshire County Arc (BCArc) is a Massachusetts-incorporated 501(c)(3) nonprofit human services organization, founded in 1954 and headquartered in Pittsfield, MA, that delivers community-based programs to children and adults with intellectual and developmental disabilities, Autism, and brain injuries across Berkshire County and Pioneer Valley. BCArc serves more than 1,000 individuals annually through a portfolio of 14+ service lines that includes 43 group homes providing 24-hour residential support, four day habilitation programs, the Brain Injury Community Center of Western Mass, Community-Based Day Services, Employment Services, Adult Family Care, Shared Living, Pooled Trusts, and Advocacy & Family Support. The organization is accredited by CARF International and licensed by the Massachusetts DDS and EOHHS, with an iCentrix electronic health record, Relias LMS, PerformYard, and Shiftboard underpinning operations.

BCArc generates revenue primarily through government contracts with MassHealth, the Department of Developmental Services, MassAbility, and local school districts, supplemented by state grants (including a $900,000 Healey-Driscoll Administration award for employment programs), donations, and earned income from social enterprises. Services are provided at no direct cost to clients; the organization does not sell to a market in the conventional sense but rather competes for government rate-based contracts and competes on referrals within a regulated provider network. Its 850+ employees make BCArc one of the largest employers in the region, and its footprint spans roughly 50 sites including group homes, day program facilities, and offices in Pittsfield, Westfield, Lee, and Dalton.

The organization is led by President & CEO Maryann Hyatt, MBA, DBA, appointed in 2022, supported by a CFO, COO, CHRO, and six vice presidents covering residential, day/employment, marketing, training, and risk/quality. BCArc is an independent chapter within the national Arc network (600+ chapters, 18 in Massachusetts) and operates without private equity, venture capital, or parent-company ownership. Recent strategic additions include two social enterprises—The Green Redeem (bottle redemption) and Speedy Fulfillment (e-commerce fulfillment)—both employing individuals with disabilities, reflecting an effort to diversify revenue beyond traditional Medicaid-funded service rates.

Name

Berkshire County Arc

Legal name

Berkshire County Arc, Inc.

Website

https://bcarc.org

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Berkshire County Arc is a Massachusetts nonprofit, founded in 1954, that provides residential, day, employment, and family support services to more than 1,000 individuals with intellectual and developmental disabilities, brain injuries, and Autism across Berkshire County and Pioneer Valley, funded primarily by state Medicaid contracts.

Ownership category

akta.pro rank

Product category

Human Services - Disability Support

NAICS

Individual and Family Services (6241), Residential Intellectual and Developmental Disability Facilities (623210), Vocational Rehabilitation Services (624310), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232)

SIC

Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industry

Disability Employment & Vocational Rehabilitation (VR) Programs (EDAAAOAI)

Keywords

• Disability support services
• Residential care programs
• Employment support services
• Brain injury services
• Day habilitation programs

Headquarters

HQ city

Pittsfield

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government Contracts & MassHealth: Primary funding from MassHealth (MassHealth funded programs including Adult Family Care), Department of Developmental Services, MassAbility, and local school districts for employment and transition services
2. Donations & Fundraising: Annual Campaign, Golf Classic event, vehicle donations, Amazon Smile program, general donations, and memorial donations
3. Government Grants: Grant funding from state administration (e.g., $900,000 Healey-Driscoll Administration grants for employment programs)

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

Berkshire County Arc provides community-based human services for individuals with intellectual and developmental disabilities, Autism, and brain injuries across Berkshire County and Pioneer Valley in Massachusetts. The organization's core offerings include 24-hour residential support in 43 group homes, day habilitation programs, employment placement and support, brain injury services, Adult Family Care, shared living, advocacy and family support, and pooled trusts. Founded in 1954, BCArc serves more than 1,000 individuals annually and employs over 850 staff.

Product overview

Berkshire County Arc (BCArc) is a non-profit human services organization offering a broad range of community-based services to individuals with developmental disabilities, intellectual disabilities, brain injuries, and Autism throughout Berkshire County and Pioneer Valley in Massachusetts. Founded in 1954, BCArc serves more than 1,000 individuals annually through a portfolio of interconnected programs including: Residential Services (43 group homes providing 24-hour support), Day Habilitation (4 programs including Center for Development, Social Development Center, Crossroads Center for Enrichment, and Nu-Opps), Community-Based Day Services (Transitions, Northview, and Brain Injury Community Center), Employment Services, Adult Family Care, Advocacy & Family Support, Shared Living, Pooled Trusts, and Quality Assurance. BCArc also operates social enterprises including The Green Redeem (recycling center) and offers volunteer/mentoring programs and paid college internships. The organization operates approximately 50 locations across Berkshire and Hampden Counties and employs over 850 staff, making it one of the largest employers in the region. BCArc is accredited by CARF International and licensed by the Massachusetts Executive Office of Health and Human Services.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Services Provides 24-hour residential support in community homes, cooperative/staffed apartments, supported living, and home ownership for adults with developmental disabilities, intellectual disabilities, and brain injuries. BCArc manages 43 group homes across Berkshire County and Pioneer Valley, supporting 165+ individuals.
• Day Habilitation Programs Four day habilitation programs (Center for Development in Lee, Social Development Center in Dalton, Crossroads Center for Enrichment in Pittsfield, and Nu-Opps in Lee) providing developmental skills training and clinical supports to increase independence for individuals with disabilities.
• Community-Based Day Services Three programs integrating individuals with disabilities into the community: Transitions (for young adults leaving school), Northview (adult program for personal/social growth), and Brain Injury Community Center of Western Mass.
• Brain Injury Community Center (BICC) Located in downtown Westfield at 31 Franklin St, provides a center for individuals with brain injuries to meet, socialize, share experiences, and develop skills and tools for success through member-driven programming.
• Brain Injury Services Comprehensive brain injury services including residential programs, day programs (Nu-Opps), and the Brain Injury Community Center, serving individuals across Berkshire County and Pioneer Valley. Nearly 20 homes and several hundred staff serve this population.
• Employment Services Comprehensive employment services helping people with disabilities succeed in work and life through job placement, on-the-job training, career planning, and follow-up support, funded by Department of Developmental Services and MassAbility. Supports 100+ individuals in employment.
• Adult Family Care (AFC) Adult foster care program providing financial support and services for caregivers of individuals needing assistance with daily living, including nursing oversight, case management, monthly stipends, and future planning assistance. MassHealth-funded; has served 120+ individuals since 2009.
• Advocacy & Family Support Services supporting children and adults with disabilities living in the community, including self-advocacy groups, family support groups, Central & Southern Family Support Center, educational advocacy, and respite services.
• Shared Living Matches individuals with disabilities with caregivers in the provider's home, offering training, ongoing supervision, tax-free stipends, and respite services to providers.
• Pooled Trusts Master Special Needs Pooled Trust and Family Special Needs Pooled Trust administered by BCArc in partnership with Berkshire Bank, protecting assets of individuals with disabilities while maintaining eligibility for public benefits.
• Down Syndrome Family Group Comprised of 40+ families advocating for and educating the public about Down syndrome, hosting annual Buddy Walk of the Berkshires (now in its 19th year, drawing 700+ participants), sponsoring speakers, and providing family networking and support.
• Citizen Advocacy & Youth Mentoring Volunteer program matching community volunteers with individuals with disabilities for one-to-one relationships, mentoring, and social/recreational activities.
• The Green Redeem Social enterprise: bottle and can redemption center operated by BCArc that employs individuals with disabilities and provides recycling services to the community.

Quantifiable outcome

• Serving 1,000+ individuals with disabilities annually
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Commonwealth CorporationcoreStrategic or Co-development Partner · 1 January 2023Commonwealth Corporation administers grant funding for BCArc's employment programs, distributing state grants for job training, employment placement, and post-placement services for young adults with disabilities.
• The Arc (National Organization)coreStrategic or Co-development PartnerBCArc has been part of the national Arc network since its inception in 1954. The network includes 18 chapters in Massachusetts and 600+ chapters across the country. BCArc collaborates with other Arcs on advocacy, training, sharing resources, and policy positions.
• Berkshire BankcoreOthersBerkshire Bank provides fiduciary services for BCArc's Master Special Needs Pooled Trust and Family Special Needs Pooled Trust, including investment management, electronic accounting, quarterly reporting, and income tax information.
• Massachusetts Department of Developmental ServicescoreOthersPrimary government funder for residential services, day habilitation, and employment services. Provides licensing and regulatory oversight for services to individuals with developmental disabilities.
• MassHealthcoreOthersPrimary funder for Adult Family Care program and other MassHealth-funded services. BCArc relies on MassHealth funding as the state provider of Medicaid.
• MassAbilitycoreOthersState agency funder for employment services supporting individuals with disabilities in obtaining and maintaining employment.
• Amazon SmileminorGTM or Marketing PartnerAmazon Smile program allowing shoppers to designate BCArc as their charity of choice, with a portion of qualifying purchases donated to the organization.
• The Arc Vehicle Donation ProgramminorChannel Partner/ Reseller/ DistributorPartnership through The Arc's national organization for vehicle donations, allowing donors to contribute cars, trucks, motorcycles, and RVs with proceeds supporting BCArc.
• Local Employers in Berkshire CountycoreStrategic or Co-development PartnerJoint public/private partnerships for employment opportunities. BCArc's Employment Services matches individuals' skills and interests with employer needs, creating jobs for individuals with disabilities throughout the region.
• Berkshire Community CollegeminorOthersSonja Haecker, COO, serves on the Berkshire Community College Human Services Advisory Board. BCArc offers free college tuition at state schools as an employee benefit.
• Community Access to the Arts (CATA)minorStrategic or Co-development PartnerPartnership providing visual and performing arts classes and performances for BCArc day habilitation program participants.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• The Arc of the United States: National umbrella organization for the 600+ Arc chapters, of which BCArc is one. Provides advocacy, training, and shared resources across the network, making it the most structurally comparable entity, though at a national rather than operational level.
• BrightSpring Health Services: Publicly-traded provider of home- and community-based services, including IDD and behavioral health services across multiple states. Comparable service lines to BCArc but at vastly greater scale and with PE backing (KKR).
• Sevita Health (formerly The Mentor Network / MENTOR): One of the largest national providers of home- and community-based services for individuals with IDD, brain injuries, and behavioral health conditions. Operates at much greater scale and geographic breadth but offers overlapping services with BCArc.

Direct peers

• Justice Resource Institute (JRI): Massachusetts-based nonprofit providing residential, clinical, educational, and community-based services for individuals with developmental disabilities, brain injuries, and behavioral health needs. Highly comparable multi-service human services model.
• Riverside Community Care: Massachusetts-based nonprofit providing residential, day, employment, and family support services for individuals with developmental disabilities and mental health needs. Similar funding structure and service lines to BCArc.
• Bay Cove Human Services: Boston-area nonprofit providing residential, day, employment, and brain injury services to individuals with IDD and behavioral health conditions. Comparable in service breadth and reliance on MassHealth/DDS funding.
• Vinfen: Massachusetts-based nonprofit providing residential, day, employment, and clinical services for individuals with IDD, mental health conditions, and brain injuries. Directly comparable in service mix, funding model (MassHealth, DDS), and geographic footprint.
• May Institute: Massachusetts-based nonprofit providing residential, day habilitation, employment, and clinical services to individuals with autism, IDD, and brain injuries across New England. Operates a similar multi-service model to BCArc and is one of the largest regional human services organizations.
• BAMSI (Brockton Area Multi-Services Inc.): Massachusetts-based nonprofit providing residential, day habilitation, employment, behavioral health, and brain injury services. Closely comparable service portfolio and government-funded model, though operating in southeastern Massachusetts.
• Viability Inc. Massachusetts-based nonprofit operating residential, day, employment, and behavioral health services for individuals with IDD across multiple locations. Comparable operational scale and service mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pages/Berkshire-County-Arc/586912541364583
• LinkedInlinkedin.com/company/berkshire-county-arc
• Instagraminstagram.com/bcarcgram
• Xx.com/bc_arc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Berkshire County Arc