Record Retrieval Solutions
Record Retrieval Solutions provides medical record retrieval services primarily to law firms and insurance companies via its proprietary RecordSync portal, charging a $45 flat fee per request with a 15-day average turnaround and HIPAA-compliant delivery across the US, Canada, Mexico, and Puerto Rico.
- Company typePrivate
- Founded1994
- HeadquartersOrange Park, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Record Retrieval Solutions does
Record Retrieval Solutions (RRS), founded in 1994 and headquartered in Jacksonville, Florida, is a privately held medical record retrieval service provider serving law firms, insurance companies, life science organizations, and specialized buyers such as surrogacy agencies. The company retrieves medical, billing, radiology, electronic medical, and prescription records from healthcare providers across the US, Canada, Mexico, and Puerto Rico, with an average 15-day turnaround. Its proprietary client portal, RecordSync, centralizes request submission, real-time status tracking, follow-up management, escalation handling, and HIPAA-compliant secure delivery in a single system, and integrates natively with four major legal case management platforms (Filevine, Needles, TrialWorks, Neos).
The business operates on a transactional flat-fee model at $45 per request, with provider copy fees passed through at cost and no marked-up fees for electronic records regardless of volume. Revenue is generated primarily from core medical record retrieval, supplemented by adjacent services including medical billing record retrieval, radiology imaging retrieval, EMR retrieval, prescription network retrieval, and medical record summarization (the last temporarily paused for a system upgrade). The go-to-market combines a self-serve online portal with sales-led outreach and demo requests targeting enterprise law firms and insurance buyers, supported by content marketing (blog, ebooks, SEO), client testimonials, and a '3 for Free' referral program.
The company is led by President Chuck Dart, employs 11–50 people across two offices (Jacksonville, FL and Modesto, CA), and holds HIPAA Secure Now! certification. There is no disclosed external funding, no parent company, and no public revenue figures; the business appears to be founder-controlled and operationally mature, with strategic emphasis on platform consolidation, case management integrations, and incremental vertical and geographic expansion rather than venture-scale growth.
Record Retrieval Solutions firmographics
Firmographics- Name
- Record Retrieval Solutions
- Legal name
- Record Retrieval Solutions
- Website
- https://recordrs.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Record Retrieval Solutions provides medical record retrieval services primarily to law firms and insurance companies via its proprietary RecordSync portal, charging a $45 flat fee per request with a 15-day average turnaround and HIPAA-compliant delivery across the US, Canada, Mexico, and Puerto Rico.
- Ownership category
- akta.pro rank
Record Retrieval Solutions industry classification
Industry- Product category
- Medical Record Retrieval Services
- NAICS
- Document Preparation Services (56141)
- SIC
- Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Record Locator Services (RLS) & Longitudinal Record Aggregation (HLACABAH)
- akta.pro secondary industries
- Patient Chart Abstraction, Data Migration & EHR Archiving/Decommissioning (HLACAAAM), eDiscovery, Litigation Support & Legal Hold (BPAEAPAE)
Keywords
Where Record Retrieval Solutions is headquartered
LocationHeadquarters
- HQ city
- Orange Park
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Record Retrieval Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Medical Record Retrieval Services: Core revenue stream from medical record retrieval services charged at a flat fee per request. The $45 flat fee covers handling all aspects of a typical record request including provider outreach, fee handling, and final delivery. Additional fees may apply if providers require separate requests due to different departments or outside billing vendors.
- Document Management Services: Additional services including time- and cost-saving document management services, radiology imaging retrieval, medical billing record retrieval, medical record summarization, prescription network retrieval, and electronic medical record retrieval.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard Medical Record Retrieval - $45 per request |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Record Retrieval Solutions product offering
Product offeringCore offering
Record Retrieval Solutions (RRS) provides medical record retrieval services for law firms, insurance companies, life science organizations, and medical research facilities. The company handles end-to-end retrieval of medical, billing, radiology imaging, electronic medical, and prescription records from US healthcare providers (plus Canada, Mexico, Puerto Rico) through its proprietary RecordSync client portal, delivering an average 15-day turnaround at a flat $45 per-request fee.
Product overview
Record Retrieval Solutions (RRS) offers a unified platform centered on its proprietary RecordSync portal for medical record retrieval services. The core offering includes Medical Record Retrieval and Medical Billing Record Retrieval services, supported by specialized retrieval capabilities for radiology imaging, electronic medical records, and prescription networks. RRS serves law firms, insurance companies, life science companies, and medical research facilities with a 15-16 day average turnaround time. The platform integrates with major case management systems including Filevine, Needles, TrialWorks, and Neos. Pricing follows a fair pricing model with a $45 flat fee per request.
Differentiator
Problem solved
Functional benefit
Brands
- RecordSync: Proprietary client portal that centralizes medical record retrieval, allowing users to submit requests, track progress, manage follow-ups, and securely access completed records in one place.
Products and services
- RecordSync
Quantifiable outcome
- Average turnaround time of 15 days for medical record retrieval
- +2 more outcomes
Companies that use Record Retrieval Solutions
Customer profileNamed customers15 records
Segments5 records
Ideal customer profiles4 records
Record Retrieval Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature3 records
Record Retrieval Solutions partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- FilevinecoreFilevine is a case management system for law firms. RRS has built an integration with Filevine allowing users to access medical record retrieval services directly within their case management workflow. This integration is prominently featured on the RRS integrations page and marketing materials.
- NeedlescoreNeedles is a case management system for personal injury and mass tort law firms. RRS has an integration with Needles that allows legal professionals to access record retrieval services within their existing case management platform.
- NeoscoreNeos is a case management system. RRS provides integration with Neos for seamless workflow connectivity for legal professionals managing record retrieval requests.
- TrialWorkscoreTrialWorks is a case management system for law firms. RRS has integration capabilities with TrialWorks enabling legal professionals to manage record retrieval within their existing platform.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Record Retrieval Solutions competitors and assessment
Company assessmentDirect peers
- MRO: MRO is one of the largest US release-of-information (ROI) and medical record retrieval providers, serving hospitals, health systems, and legal/insurance requesters. It directly competes with RRS on provider-network reach, turnaround times, and integrated request management, and is also listed as a copy-service partner in RRS's ecosystem.
- Verisma: Verisma is a healthcare ROI and disclosure management company that automates medical record retrieval and release for hospitals and requesters. It competes head-to-head with RRS in serving legal and insurance requesters needing compliant, audit-ready record retrieval.
- ChartSwap: ChartSwap operates an online medical record exchange platform connecting requesters (attorneys, insurers) directly with providers, with flat-fee pricing per request. It is both a direct competitor and a copy-service partner of RRS, making it a near-perfect comparable on business model and customer base.
- ScanSTAT Technologies: ScanSTAT provides medical record retrieval, release of information, and health information management services primarily to healthcare providers and requesters. It is listed as a copy-service partner of RRS and directly competes on retrieval turnaround and accuracy.
- HealthMark Group: HealthMark Group is a release-of-information and medical record retrieval vendor serving hospitals, clinics, and requesters including legal and insurance clients. It is a direct competitor to RRS on compliance-grade record retrieval workflows.
Emerging players
- ChartRequest: ChartRequest is an online medical record request platform focused on streamlining record retrieval for attorneys and patients. It overlaps RRS in the legal-request workflow and represents a tech-forward, emerging competitor in the same niche.
Broad incumbents
- Datavant: Datavant (which acquired Ciox Health) is the largest US health data exchange and record retrieval company, serving hospitals, payers, life sciences, and legal requesters. It is also one of RRS's listed copy-service partners and represents the broad incumbent that defines scale and SLA expectations in the category.
Others
- ABC Legal Holdings: ABC Legal provides legal support services including process serving, eFiling, and records retrieval for law firms. While it is not a pure-play medical record retrieval vendor, it overlaps with RRS in serving attorney customers needing centralized records and document workflows.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Record Retrieval Solutions social profiles
Digital presenceRecord Retrieval Solutions compliance and trust
Trust signalCompliance1 record
Record Retrieval Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Record Retrieval Solutions leadership team
Management profileNumber of profiles
Profiles1 record
Record Retrieval Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Record Retrieval Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Record Retrieval Solutions
What does Record Retrieval Solutions do?
Record Retrieval Solutions (RRS) provides medical record retrieval services for law firms, insurance companies, life science organizations, and medical research facilities. The company handles end-to-end retrieval of medical, billing, radiology imaging, electronic medical, and prescription records from US healthcare providers (plus Canada, Mexico, Puerto Rico) through its proprietary RecordSync client portal, delivering an average 15-day turnaround at a flat $45 per-request fee.
Is Record Retrieval Solutions a public or private company?
Record Retrieval Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Record Retrieval Solutions founded?
Record Retrieval Solutions was founded in 1994. It employs 11 to 50 people.
Where is Record Retrieval Solutions based?
Record Retrieval Solutions is headquartered in Orange Park, United States, in the North America region.
How does Record Retrieval Solutions make money?
Two revenue lines are on record. Medical Record Retrieval Services are the primary driver. The others are document Management Services.
Who are Record Retrieval Solutions's main competitors?
Direct peers on record are MRO, Verisma, ChartSwap, ScanSTAT Technologies and HealthMark Group. ChartRequest is listed as an emerging player. Datavant is listed as a broad incumbent. ABC Legal Holdings is listed as an others.
Does Record Retrieval Solutions have an API?
No public API is recorded for Record Retrieval Solutions.
What industry is Record Retrieval Solutions in?
Record Retrieval Solutions's product category is Medical Record Retrieval Services. Its primary akta.pro industry code is HLACABAH, Record Locator Services (RLS) & Longitudinal Record Aggregation, with a secondary code of HLACAAAM, Patient Chart Abstraction, Data Migration & EHR Archiving/Decommissioning. Its NAICS code is 56141 and its SIC code is 7374.