ChartRequest
ChartRequest is a healthcare IT platform that automates medical record release and retrieval for providers, patients, law firms, and insurers via a 12,000+ organization network across all 50 states.
- Company typePrivate
- Founded2012
- HeadquartersAtlanta, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingSoftware
What ChartRequest does
ChartRequest, a D/B/A for MyHealth, LLC, is a healthcare information technology company founded in 2012 and headquartered in Atlanta, Georgia. The company operates a cloud-based software and services platform that automates the release of information (ROI) and retrieval of medical records for healthcare providers, patients, law firms, and insurance companies. Its product portfolio spans three release-of-information service tiers for providers (ChartRequest Complete managed service, ChartRequest Select flexible billing, ChartRequest Pro self-service with revenue share), a Release of Information workflow software platform, retrieval services via CaseBinder for legal and RecordGateway for insurance, and add-ons including Care Coordination, Staff Augmentation, Digital Notary, and Request Management. The platform connects to a network of 12,000+ healthcare organizations across all 50 states, integrates with EHR/EMR systems and the Carequality interoperability framework, and is supported by a mobile application (ChartRequest Harmony) on iOS and Android with SOC 2 Type II, ISO 27001, and full HIPAA compliance.
The company monetizes through a hybrid revenue model combining subscription fees for provider software, per-request transaction fees for record exchange, flat-fee managed services for full-service engagements, a revenue share arrangement on the self-service tier, and a $4.99/month patient subscription (Subscribe & Share). Its go-to-market blends enterprise field sales targeting hospitals, IDNs, and insurance carriers with a product-led self-serve motion for solo practitioners, small groups, law firms, and patients through the patient portal. ChartRequest has been bootstrapped across more than a decade of operation, with only $460,000 of disclosed seed funding in 2012-2013, and shows no institutional venture capital, private equity, or parent company involvement in the source material. Operational metrics include 250+ new provider organizations added to the network each month, a 4.9/5 Google rating as the top-rated ROI vendor, and average request turnaround of 3-5 days for full-service partners versus the 30-60 day HIPAA allowable window.
ChartRequest firmographics
Firmographics- Name
- ChartRequest
- Legal name
- MyHealth, LLC
- Website
- https://chartrequest.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ChartRequest is a healthcare IT platform that automates medical record release and retrieval for providers, patients, law firms, and insurers via a 12,000+ organization network across all 50 states.
- Ownership category
- akta.pro rank
ChartRequest industry classification
Industry- Product category
- Healthcare Information Exchange / Release of Information Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Record Locator Services (RLS) & Longitudinal Record Aggregation (HLACABAH)
- akta.pro secondary industries
- Data Access, Sharing & Marketplace Platforms (incl. TEFCA/QHIN enablement) (HLACAIAL), Patient Chart Abstraction, Data Migration & EHR Archiving/Decommissioning (HLACAAAM), Consent, Preference & Data Rights Management (incl. HIPAA/GDPR support) (HLACAIAG)
Keywords
Where ChartRequest is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ChartRequest business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Platform Subscriptions: Healthcare providers pay subscription fees for access to ChartRequest's release of information software platform. Different tiers (Complete, Select, Pro) offer varying levels of service from full managed service to self-service with revenue share.
- Transaction / Per-Request Fees: Fees charged per medical record request processed through the platform. Pricing varies based on specialty billing complexity and service tier selected.
- Professional Services - Managed ROI: ChartRequest Complete offers full-service ROI where the ChartRequest team handles the entire release process for providers, charging flat fees or percentage-based fees.
- Patient Subscription - Subscribe & Share: Patients pay $4.99/month for unlimited storage and sharing of medical records through the ChartRequest platform.
- Revenue Share Model: ChartRequest Pro operates on a revenue share basis where providers use self-service software and share revenue with ChartRequest.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | ChartRequest Complete - Flat-fee managed service for low-billable specialties with full ROI outsourcing |
| Hybrid | Monthly | ChartRequest Select - Flexible billing for high-billable specialties with managed service |
| Transaction based/ take rate | Pay-as-you-go | ChartRequest Pro - Self-service platform with revenue share model |
| Subscription | Monthly | Subscribe & Share - Patient plan for unlimited records storage and sharing |
| Subscription | Annual | Release of Information Software - Automated workflow platform |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
ChartRequest product offering
Product offeringCore offering
ChartRequest provides a cloud-based healthcare information exchange platform that automates the release, retrieval, and exchange of medical records. It sells SaaS subscriptions and managed services (ChartRequest Complete, Select, Pro tiers) to healthcare providers, retrieval services (CaseBinder) to law firms, bulk retrieval (RecordGateway) to insurance companies, and a patient-facing Subscribe & Share subscription for individuals. The platform connects 12,000+ healthcare organizations across all 50 states under a HIPAA-compliant, SOC 2 certified architecture.
Product overview
ChartRequest is a healthcare information technology platform that provides electronic medical record fulfillment, release of information (ROI) services, and medical records retrieval solutions. The product portfolio includes three service tiers under the ChartRequest brand (Complete, Select, Pro) offering flat-fee managed services, flexible billing, and self-service software options for healthcare providers. Core platform capabilities include Release of Information Software for automated workflow and request management, Retrieval Services via CaseBinder for law firms and insurance companies, and RecordGateway for bulk retrieval. Add-on services include Care Coordination, Staff Augmentation, Digital Notary, and Request Management Platform. The platform serves healthcare providers, patients/families, law firms, and insurance companies with features including a 12,000+ provider network, real-time status tracking, mobile app, and HIPAA-compliant secure exchange. ChartRequest operates as a D/B/A for MyHealth, LLC, founded in 2012 in Atlanta, GA.
Differentiator
Problem solved
Functional benefit
Brands
- ChartRequest Complete: Flat-fee managed service for low-billable specialties.
- ChartRequest Select
- ChartRequest Pro
- Release of Information Software
- CaseBinder
- RecordGateway
- ChartRequest Store & Share
- ChartRequest Harmony
- Digital Notary
- Care Coordination
- Staff Augmentation
Products and services
- ChartRequest Complete
Quantifiable outcome
- 3-5 day average turnaround time vs 30-60 day HIPAA allowable deadline
- +4 more outcomes
Companies that use ChartRequest
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles5 records
ChartRequest technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature12 records
ChartRequest partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- CarequalitycoreChartRequest participates in the Carequality framework as an Implementer, enabling interoperability and secure health information exchange with other Carequality-connected organizations. Users of the Trusted Provider Network (TPN) feature accept the Carequality Connection Terms.
- StripecoreStripe processes all credit card and payment transactions on the ChartRequest platform. Stripe handles payment collection, fraud prevention, and authentication as the payment services provider.
- EHR/EMR Integration PartnerscoreChartRequest has integrations with Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems as part of its trusted network and interoperability ecosystem. The company lists an EHR Integrations page with its integration partners.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
ChartRequest competitors and assessment
Company assessmentEmerging players
- Particle Health: API-based medical record retrieval network connecting payers, providers, and digital health companies to a national provider graph. Comparable to ChartRequest's RecordGateway bulk retrieval and Carequality-based network model, but with a developer-first positioning.
- 1upHealth: FHIR-based health data aggregation and interoperability platform for providers, payers, and app developers. Overlaps with ChartRequest on longitudinal record aggregation across a network of connected providers, but with a more technical, API-first delivery model.
- Kno2: Interoperability-as-a-service platform built on Carequality and DirectTrust frameworks for healthcare document exchange. Comparable to ChartRequest's Carequality-connected network and Trusted Provider Network offering, but with a different go-to-market emphasis on EHR-side connectivity.
- Ciitizen: Patient-facing health records platform (now part of Invitae/Pacific Biosciences) for collecting, storing, and sharing medical records. Closely comparable to ChartRequest's Subscribe & Share patient product and the patient segment of ChartRequest's network.
Broad incumbents
- Oracle Health (Cerner): Major EHR and healthcare IT incumbent with embedded HIE, interoperability, and patient record-sharing capabilities across thousands of hospital customers. Represents the broad-incumbent boundary of ChartRequest's competitive set for enterprise healthcare exchange deals.
- Datavant: Health data exchange and de-identification platform formed from the merger of Ciox Health and Datavant. Overlaps with ChartRequest on medical record retrieval for insurers and legal requestors, while also operating a much broader data connectivity franchise.
Direct peers
- HealthMark Group: Health information management and ROI provider serving hospitals, clinics, and ambulatory providers. Directly comparable on the medical record release/retrieval workflow and a frequent alternative on enterprise procurement shortlists alongside ChartRequest.
- Verisma: Release of information and disclosure management platform for hospitals, health systems, and ambulatory providers. Competes head-to-head with ChartRequest in the hospital/IDN segment and offers a similar mix of managed services, technology, and self-service.
- MRO Corp: One of the largest US release-of-information (ROI) vendors serving hospitals, health systems, and ambulatory providers. Directly comparable to ChartRequest's core ROI Complete/Select/Pro offerings, with similar SOC 2/HIPAA positioning and enterprise healthcare focus.
Regional players
- Medchart: Patient-authorized medical record retrieval platform serving legal, insurance, and patient customers in Canada with US expansion. Directly comparable to ChartRequest's CaseBinder/RecordGateway workflow for law firm and insurance requestors.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ChartRequest social profiles
Digital presenceChartRequest compliance and trust
Trust signalCompliance3 records
ChartRequest financial estimates
Financial estimateRevenue estimate
Valuation estimate
ChartRequest leadership team
Management profileNumber of profiles
Profiles4 records
ChartRequest funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ChartRequest M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ChartRequest
What does ChartRequest do?
ChartRequest provides a cloud-based healthcare information exchange platform that automates the release, retrieval, and exchange of medical records. It sells SaaS subscriptions and managed services (ChartRequest Complete, Select, Pro tiers) to healthcare providers, retrieval services (CaseBinder) to law firms, bulk retrieval (RecordGateway) to insurance companies, and a patient-facing Subscribe & Share subscription for individuals. The platform connects 12,000+ healthcare organizations across all 50 states under a HIPAA-compliant, SOC 2 certified architecture.
Is ChartRequest a public or private company?
ChartRequest is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ChartRequest founded?
ChartRequest was founded in 2012. It employs 51 to 100 people.
Where is ChartRequest based?
ChartRequest is headquartered in Atlanta, United States, in the North America region.
How does ChartRequest make money?
Five revenue lines are on record. SaaS Platform Subscriptions are the primary driver. The others are transaction / Per-Request Fees, professional Services - Managed ROI, patient Subscription - Subscribe & Share and revenue Share Model.
Who are ChartRequest's main competitors?
Emerging players on record are Particle Health, 1upHealth, Kno2 and Ciitizen. Broad incumbents are Oracle Health (Cerner) and Datavant. Direct peers are HealthMark Group, Verisma and MRO Corp. Medchart is listed as a regional player.
Does ChartRequest have an API?
Yes. ChartRequest offers a robust API to help organizations configure and customize their workflows. The API supports RecordGateway for retrieval customization, enabling insurance companies to maximize retrieval customization. The API is available for insurance payors and appears to be accessible for workflow configuration.
What industry is ChartRequest in?
ChartRequest's product category is Healthcare Information Exchange / Release of Information Software. Its primary akta.pro industry code is HLACABAH, Record Locator Services (RLS) & Longitudinal Record Aggregation, with a secondary code of HLACAIAL, Data Access, Sharing & Marketplace Platforms (incl. TEFCA/QHIN enablement). Its NAICS code is 518 and its SIC code is 7374.