Chill

What Chill does

Chill is an Australian temperature-controlled logistics company founded in 2000, operating a national cold-chain platform from its Brookvale, NSW headquarters through five strategically positioned warehouse facilities in Sydney, Melbourne, Brisbane, Adelaide, and Perth, with state-level operating entities (Chill SYD, VIC, QLD, WA Pty Ltd) and a custom-build subsidiary (Built By Chill Pty Ltd). The company delivers four core service lines: (1) Refrigerated Transport, operating a tech-enabled fleet with calibrated refrigeration units, real-time GPS tracking, and temperature monitoring that supports multi-zone configurations from -20°C to +20°C; (2) Cold Storage, offering HACCP-approved and AQIS-certified warehousing with frozen (-20°C), chilled (0-4°C), and ambient (12-18°C) zones; (3) Promotional Logistics, providing end-to-end experiential marketing support including sampling, kitting, branded packaging, and mass-campaign execution with a $25,000 minimum campaign budget and demonstrated capability of 1M+ unit deliveries; and (4) Refrigerated Rentals, supplying coolrooms, skids, vans, upright fridges, and trucks on short-term and long-term rental models.

The underlying technology stack is conventional IoT and SaaS rather than AI-native: real-time sensor data feeds GPS-embedded proof-of-delivery records, while operations run on Carton Cloud (transport management), Workwave (fleet management), Current Rental Management (rentals), and AWS Sydney-hosted infrastructure, with HubSpot, Xero, and MailChimp handling commercial-side functions. Customers access live tracking and account management through a dedicated Client Portal. Chill's go-to-market is sales-led and consultative, with a three-step quote-to-execution process targeting enterprise and mid-market customers through direct relationships rather than resellers or third-party distribution.

Revenue is generated through four professional-services and managed-services streams — distance-based and hourly transport rates, pallet-based storage fees, equipment rental charges, and project-based promotional logistics contracts — with quote-based pricing and no public rate disclosure. The customer base spans food and beverage (Chobani, Messina, Coca-Cola, Halo Top, Blackmores, Frucor Suntory), retail and eCommerce (David Jones, eBay, PETstock, Lush), healthcare (ResMed), cosmetics, pet retail, government (Northern Beaches Council), and nonprofit (OzHarvest). The company employs 51-100 people, is founder/management-owned with no disclosed institutional capital, and is led by Managing Director Andrew Wade.

Name

Chill

Legal name

Chill (SYD) Pty Ltd. ABN 23 126 534 834

Website

https://chill.com.au

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Chill is a 25-year-old Australian temperature-controlled logistics company operating five warehouses nationwide, providing refrigerated transport, cold storage, promotional logistics, and equipment rentals to enterprise customers across food and beverage, healthcare, retail, and events.

Ownership category

akta.pro rank

Product category

Temperature-Controlled Logistics

NAICS

Refrigerated Warehousing and Storage (493120), Refrigerated Warehousing and Storage (49312)

SIC

Trucking & Courier Services (No Air) (4210), Public Warehousing & Storage (4220)

akta.pro primary industry

Frozen Goods Transport (Deep-Frozen) (TLADAHAF)

akta.pro secondary industries

Temperature-Controlled Cross-Docking & Transload (Cold Chain) (TLALABAJ), Cold‑Chain Same‑Day (Refrigerated/Frozen) (TLAAADAF), Cold-Chain Packaging & Pack-Out Services (Gel Packs, Dry Ice, Insulated Shippers) (TLAIAGAK)

Keywords

• Refrigerated transport services
• Cold chain logistics
• Temperature-controlled storage
• Promotional logistics solutions
• Mobile refrigeration rentals

Headquarters

HQ city

Brookvale

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Refrigerated Transport Services: Temperature-controlled transportation of goods across Australia, including chilled, frozen, and ambient transport. Revenue generated through distance-based, hourly rates or contract pricing for scheduled runs and ad hoc deliveries.
2. Cold Storage Warehousing: Temperature-controlled storage solutions including frozen storage to -20°C, chilled storage 0-4°C, and wine/confectionery rooms 12-18°C. Revenue from pallet-based storage fees, handling charges, and long-term contract management.
3. Refrigerated Equipment Rentals: Rental of mobile refrigeration equipment including coolrooms, fridges, freezers, vans, and trucks for events, locations, or emergency backup. Short-term (1-14 days) and long-term (1+ month) rental options.
4. Promotional Logistics: End-to-end promotional logistics including product sampling, brand activations, influencer drops, and mass sampling campaigns. Services include kitting, packing, labelling, branded packaging, and event logistics. Minimum budget requirement of $25,000 for sampling campaigns.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Chill provides end-to-end temperature-controlled logistics services across Australia, including refrigerated transport (chilled, frozen, and ambient), cold storage warehousing (frozen to -20°C, chilled 0-4°C, wine/confectionery 12-18°C), promotional and experiential marketing logistics, and rental of mobile refrigeration equipment. The offering combines a tech-enabled fleet with real-time GPS and temperature monitoring, a network of HACCP-certified warehouses, and value-added services such as refrigerated couriers and bespoke white-glove handling for high-value or fragile products.

Product overview

Chill is an Australian temperature-controlled logistics company operating since 2000, offering a unified suite of cold chain services organized around four core offerings: Refrigerated Transport (tech-enabled fleet with GPS and temperature monitoring), Cold Storage (warehousing with frozen, chilled, and controlled-temperature zones), Promotional Logistics (experiential marketing and campaign management), and Refrigerated Rentals (mobile equipment hire). These core services are supported by specialized add-on modules including Refrigerated Couriers (smaller deliveries), Bespoke Logistics Solutions (white-glove handling for high-value or sensitive goods), and platform features such as the Client Portal and Order Tracking system. The company operates five strategically located warehouse sites across Australia in Sydney, Melbourne, Brisbane, Adelaide, and Perth, serving diverse industries including food and beverage, pharmaceuticals, healthcare, retail, and events.

Differentiator

Problem solved

Functional benefit

Brands

• Built By Chill: Specialist division handling custom vehicle builds, food trucks, and brand vehicle conversions for marketing roadshow events nationally.
• CHILL Refrigerated Courier Service

Products and services

• Refrigerated Transport Tech-enabled temperature-controlled transportation services with real-time GPS tracking and temperature monitoring for chilled, frozen, and ambient cargo across Australia, including multi-zone configurations precise to one decimal place from -20°C to +20°C.
• Cold & Frozen Storage Temperature-controlled warehousing services including frozen storage to -20°C, chilled storage 0-4°C, and dedicated wine and confectionery rooms at 12-18°C, with HACCP approval, AQIS import/export approval, and AACA air cargo accreditation, plus real-time inventory tracking and FEFO/FIFO stock rotation.
• Promotional Logistics End-to-end promotional and experiential marketing logistics including product sampling, mass sampling, influencer drops, branded deliveries, kitting, packing, labelling, branded packaging, and campaign management from concept to consumer, with a minimum budget of $25,000 for sampling activations.
• Refrigerated Equipment Rentals Mobile refrigeration equipment rental including coolrooms, skids, vans, upright fridges, and freezer trucks for events, locations, or emergency backup, with temperature ranges from -20°C to +20°C and flexible 1-14 day or 1+ month rental terms.
• Refrigerated Couriers Fast, reliable refrigerated courier service for smaller deliveries including same-day and express options, handling temperature-sensitive products ranging from pet food to pharmaceuticals.
• Bespoke Logistics Solutions White-glove custom logistics services tailored for unique handling requirements, fragile products, high-value goods, and complex supply chain needs including pharmaceuticals and clinical trial materials.
• Built By Chill Custom Vehicle Builds Specialist division providing custom vehicle builds, food trucks, and brand vehicle conversions for marketing roadshow events, delivered through subsidiary Built By Chill Pty Ltd.

Quantifiable outcome

• OzHarvest delivered nearly 205,000kgs of healthy food in 18 months through Chill's Mobile Market sponsorship
• +3 more outcomes

Named customers21 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• OzHarvestcoreStrategic or Co-development Partner · 1 February 2021Major sponsorship of OzHarvest's Mobile Market program since February 2021, providing refrigerated vans and cool rooms to help volunteers keep produce fresher for longer. The mobile market visits regional NSW towns delivering fresh fruit, vegetables, and groceries to families in need. In 18 months, Chill's contribution helped OzHarvest deliver nearly 205,000kgs of healthy food, sustaining a critical food relief program.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Linfox: Australia's largest privately-owned logistics company, operating a national cold chain transport and storage network alongside broader freight services. Linfox competes directly with Chill for enterprise refrigerated transport, storage, and distribution contracts across Australia.
• Toll Group: Major Australia-headquartered global logistics provider with dedicated temperature-controlled transport and cold storage services. Toll competes with Chill for national refrigerated freight contracts and storage customers across food, pharmaceutical, and retail verticals.
• Americold Realty Trust: World's largest publicly-traded temperature-controlled warehouse operator with Australian facilities. Americold competes with Chill on dedicated and multi-client cold storage capacity, particularly for food manufacturers and distributors requiring long-term pallet storage.
• Lineage Logistics: Global cold storage leader with Asia-Pacific operations including Australia. Lineage competes with Chill on multi-temperature warehousing, transport, and value-added cold chain services for food retailers and producers.
• Bidfood Australia: Australia's leading foodservice distribution company operating a national refrigerated distribution network. Bidfood competes with Chill for ambient, chilled, and frozen foodservice and retail delivery contracts across Australia.

Broad incumbents

• DHL Supply Chain: Global contract logistics leader offering temperature-controlled warehousing and transport as part of a broader end-to-end supply chain portfolio. DHL competes with Chill on multi-national enterprise contracts requiring integrated cold chain capability in Australia.
• Kuehne+Nagel: Global logistics provider with a specialized cold chain vertical (KN Cold Chain) covering pharma and perishable goods. Kuehne+Nagel competes with Chill for international and cross-border cold chain customers operating in Australia.
• CEVA Logistics: Global third-party logistics provider offering temperature-controlled transport and storage as part of its contract logistics portfolio. CEVA competes with Chill for enterprise customers requiring integrated cold chain services within Australia and across the Asia-Pacific region.
• XPO Logistics: Global logistics provider offering temperature-controlled transport and last-mile services across North America and Europe with growing cold chain capabilities. XPO is a comparable incumbent in cold chain contract logistics, though it has limited Australia presence today.

Regional players

• Yusen Logistics: Asia-Pacific focused logistics provider offering temperature-controlled transport and warehousing across the region. Yusen is a relevant regional peer for cross-border Asia-Australia cold chain flows that Chill currently services through AQIS-approved facilities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/chillcrew
• Facebookfacebook.com/1300wechill
• LinkedInlinkedin.com/company/chill

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chill