United Heating, Cooling and Plumbing, Inc.

What United Heating, Cooling and Plumbing, Inc. does

United Heating, Cooling and Plumbing, Inc. is a privately held, family-owned HVAC and plumbing service company headquartered at 301 Duck Road in Grandview, Missouri, serving the Kansas City metro area across both Missouri and Kansas. Founded in 1990 by Joe Lambert, Jerry Lambert, and Mark McWilliams under the operating philosophy of "do what you say you're going to do, when you say you're going to do it," the company employs 251-500 people and reports 36+ years of continuous operation, claiming presence in approximately 25% of new homes built in Kansas City. Its operations span residential and commercial HVAC (furnace and AC installation, repair, and maintenance; heat pumps; ductless mini-split systems from Mitsubishi; geothermal), full plumbing services (emergency leak repair, water heaters, tankless systems, drain and sewer, water softeners), and 24/7 emergency response. The company also offers specialized product lines including indoor air quality (HEPA, UV, ERV/HRV), radiant floor heating, smart thermostat integration via Resideo, and connected home monitoring devices for water, HVAC, and sump pump systems, supported by the proprietary United 360 Service Technology that streams first-person service footage via smart glasses for transparency and training.

The business operates a direct-to-consumer go-to-market model with no third-party distribution: homeowners engage via a central 24/7 phone line, online instant quote tool, or web scheduling, and are served by company-employed, background-checked, NATE-certified technicians in branded vehicles. Revenue is generated through three streams — on-demand service and repair (including a $49 standard diagnostic fee), one-time system installations with financing options, and recurring monthly preventative maintenance subscriptions across three tiers (Comfort Care at $16.58/month, Prime Protection at $27/month, and Platinum at $39.50/month). The company has built an OEM and builder ecosystem with Lennox, Mitsubishi, and Resideo, alongside partnerships with Summit Custom Homes for new construction, and has executed at least one tuck-in acquisition (Harris Heating & Cooling), while positioning itself explicitly against PE-owned competitors as a locally accountable alternative.

Name

United Heating, Cooling and Plumbing, Inc.

Legal name

United Heating Cooling Plumbing LLC

Website

https://unitedheating.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

251–500 employees

Short description

United Heating, Cooling and Plumbing is a privately held, family-owned HVAC and plumbing service company founded in 1990 that installs, repairs, and maintains heating, cooling, plumbing, and indoor air quality systems for residential and commercial customers across the Kansas City metro area.

Ownership category

akta.pro rank

Product category

HVAC and Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA)

akta.pro secondary industries

Air Conditioner (AC) Repair & Maintenance (HSAOAHAF), Heat Pump Repair & Maintenance (HSAOAHAD), Ductwork Installation & Replacement (Supply/Return) (HSAOAGAC), HVAC Installation, Service & Repair (IMAIABAA), Radiant Floor Heating Installation (HSAOAGAG)

Keywords

• Residential HVAC services
• Plumbing repair services
• Furnace installation
• Air conditioning services
• Commercial HVAC

Headquarters

HQ city

Grandview

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Service and Repair: On-demand repair services for heating, cooling, and plumbing systems including emergency 24/7 service. Revenue generated through service call fees and repair charges.
2. Installation: Furnace installation, air conditioning installation, HVAC system replacements, and new construction HVAC installation for both residential and commercial properties.
3. Preventative Maintenance Contracts: Recurring monthly subscription plans (Comfort Care, Prime Protection, Platinum) providing regular maintenance visits, priority scheduling, and member discounts.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

United Heating, Cooling and Plumbing installs, repairs, and maintains residential and commercial heating, air conditioning, and plumbing systems across the Kansas City metro area. The company also sells recurring preventative maintenance contracts and ancillary offerings such as ductless mini-splits, geothermal heat pumps, indoor air quality solutions, radiant floor heating, and home monitoring devices. 24/7 emergency service is available throughout the service territory.

Product overview

United Heating, Cooling and Plumbing is a residential and commercial HVAC and plumbing service company founded in 1990, serving the Kansas City metro area with over 36 years of experience. The company offers a comprehensive portfolio of heating services (furnace installation, repair, and maintenance including gas, propane, oil, and electric options), cooling services (air conditioning installation, maintenance, and repair with SEER-rated units and heat pumps), and full plumbing services (emergency repairs, water heaters, tankless systems, drain/sewer, water softeners). Additional offerings include commercial HVAC for new construction and existing buildings, preventative maintenance programs (Comfort Care, Prime Protection, Platinum plans), ductless/mini-split systems (Mitsubishi), geothermal heat pumps, indoor air quality solutions (air filtration, UV lights, ERV/HRV ventilators, Decon 7 cleaning), home monitoring devices (water, HVAC, sump pump), smart thermostat integration, and radiant floor heating. The company also provides 24/7 emergency repair services and utilizes United 360 smart glass technology for service documentation and remote troubleshooting.

Differentiator

Problem solved

Functional benefit

Products and services

• Heating Services Residential heating services including furnace installation, repair, and preventative maintenance covering gas, propane, oil, and electric furnaces with efficiency options from 80% standard to 90-97% high-efficiency units. Serves Kansas City metro homeowners.
• Cooling Services Air conditioning installation, maintenance, and repair services. Includes SEER-rated units (13-21 SEER), two-stage and variable-speed compressors, and heat pump systems for year-round climate control for residential customers.
• Plumbing Services Comprehensive residential plumbing services including emergency leak repair, water heater installation/repair/replacement, tankless water heaters, drain and sewer services, water softeners and filtration systems, and plumbing maintenance and safety inspections.
• Emergency Repair Services 24/7 emergency HVAC and plumbing repair services for homeowners throughout Kansas City, responding quickly to restore comfort and safety in urgent heating, cooling, or plumbing situations.
• Commercial HVAC Services HVAC services for commercial properties including new construction installations, replacements, and ongoing maintenance. Custom climate control solutions designed for diverse commercial spaces from offices to airplane hangars.
• New Construction HVAC Installation Seamless HVAC system design and installation integrated from the ground up for new commercial building construction, featuring smart thermostat and WiFi connectivity options.
• Comfort Care Plan Recurring preventative maintenance subscription starting at $16.58/month for once-a-year service. Includes a combined furnace and AC check performed at the same time.
• Prime Protection Plan Recurring preventative maintenance subscription starting at $27/month for twice-a-year service. First visit includes AC inspection and furnace operations check; second visit covers furnace inspection and AC operations check.
• Platinum Plan Recurring preventative maintenance subscription starting at $39.50/month for four-times-a-year service. Includes 1 full AC inspection, 1 full furnace inspection, 1 AC operations check, 1 furnace operations check, and 4x 1-inch filters.
• Ductless Mini-Split Systems (Mitsubishi) Custom ductless HVAC solutions by Mitsubishi featuring easy installation, sleek design, and simple upkeep for rooms that are hard to cool or heat, such as worksheds. Includes ductless air conditioning and heat pump configurations.
• Geothermal Heat Pump Systems Geothermal heat pump systems that use the ground as a heat source in cold weather and a heat sink in warmer weather. Higher upfront cost offset by coefficient performance and lower utility bills over time.
• Indoor Air Quality Solutions Comprehensive IAQ offerings including air filtration (HEPA, anti-allergen enzyme filters), humidity control (30-50% range), electronic air cleaners and ion generators, UV Light Filters, and ventilation solutions including Energy Recovery Ventilators (ERV) and Heat Recovery Ventilators (HRV).
• Radiant Floor Heating Systems Radiant floor heat systems using hot water to heat rooms directly rather than conditioning air. Benefits include even heat distribution, improved air quality, energy efficiency, and compatibility with any floor covering including carpet. Suitable for tile floors, garages, basements, and snow/ice melting applications.
• United 360 Service Technology Service technology using smart glasses or mobile app that captures and streams high-quality audio and visual content from first-person point of view. Enables instant sharing with customers, real-time on-site troubleshooting, and simultaneous recording of training materials for technicians.

Quantifiable outcome

• 25% of new Kansas City homes use United systems
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Twelve partnerships are on record, tiered community, core, industry and supporting.

• Veterans Community ProjectcommunityOthersUnited has and continues to provide labor and donations, both monetary and material. Veterans Community Project can also depend on employees donating food.
• St. Jude's Dream Home GiveawaycommunityOthersAlong with Summit Custom Homes, United helped create incredible houses for some needy families through the St. Jude's Dream Home Giveaway program.
• HarvesterscommunityOthersEvery week, one of United's drivers picks up and takes food to Harvesters' warehouse where it can be distributed to the less fortunate.
• Summit Custom HomescoreStrategic or Co-development PartnerJoint partnership with Summit Custom Homes for St. Jude's Dream Home Giveaway. Also partners on new construction HVAC installations for custom homes built by Summit.
• National Association of the Remodeling Industry (NARI-KC)industryOthersMember in good standing of National Association of the Remodeling Industry, Kansas City chapter.
• Better Business Bureau of Greater Kansas CityindustryOthersAccredited member of Better Business Bureau of Greater Kansas City with A+ rating.
• Heart of America Chapter of Associated Builders and Contractors (ABC)industryOthersMember of Heart of America Chapter of Associated Builders and Contractors.
• Home Builders Association of Greater Kansas City (HBA-KC)industryOthersMember of Home Builders Association of Greater Kansas City, supporting new construction relationships.
• North American Technician Excellence (NATE)industryOthersTechnicians certified through North American Technician Excellence organization.
• LennoxcoreTechnology or IntegrationBrand partner for furnaces and HVAC equipment. Lennox provides furnaces for United's annual Free Furnace Giveaway program.
• MitsubishicoreTechnology or IntegrationBrand partner providing ductless HVAC systems including Mitsubishi's ductless solutions for room-specific climate control.
• ResideosupportingTechnology or IntegrationTechnology partner providing smart home and HVAC control solutions.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• One Hour Heating & Air Conditioning: National franchised residential HVAC service brand with the same install-repair-maintenance offering, 24/7 service positioning, and tiered maintenance memberships that compete directly for homeowner customers.
• Benjamin Franklin Plumbing: National franchised residential plumbing services brand with on-time guarantees, upfront pricing, and membership-style service plans that closely mirror United's plumbing positioning and customer experience.
• Goettl Air Conditioning & Plumbing: PE-owned residential HVAC and plumbing service company operating across multiple Sun Belt markets; matches United in install/repair/maintenance mix, technician-driven service model, and reliance on brand-level customer relationships.
• Coolray Heating, Cooling, Plumbing & Refrigeration: Large PE-backed residential HVAC, plumbing, and electrical services platform operating across the Southeast; comparable to United in offering installation, repair, and maintenance plus a recurring service-contract base in the same home-services category.
• Bob Hamilton Plumbing, Heating, A/C & Rooter: Long-standing Kansas City-area residential plumbing, heating, and air conditioning service company with a similar direct-to-consumer model, technician workforce, and 24/7 emergency offering that directly competes with United for homeowners in the same KC metro.
• Mr. Rooter Plumbing: National franchised plumbing service brand with a residential direct-to-consumer model, recurring service agreements, and dispatch-driven field technician workforce highly comparable to United's plumbing line.

Broad incumbents

• Trane Technologies: Major global HVAC equipment manufacturer whose residential systems are installed and serviced by contractors like United; competes indirectly for end-customer mindshare through dealer networks and branded service programs.
• ServiceMaster Brands: Diversified home services franchisor with adjacent restoration and home-comfort offerings; comparable as a broader portfolio competitor in residential home services rather than a direct HVAC/plumbing specialist.
• Roto-Rooter: Largest North American residential plumbing and drain services brand with a much broader geographic footprint and emergency-service positioning that overlaps with United's plumbing line at the national level.
• Carrier Global: Global HVAC OEM with a large authorized-dealer service network; overlaps with United's residential install and service business through its dealer-channel model rather than as a direct local services competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCvV-8dGsfwpxM6eeafsOwkA
• Facebookfacebook.com/unitedheatingcoolingplumbing
• LinkedInlinkedin.com/company/3248573

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United Heating, Cooling and Plumbing, Inc.