Optimum Source Inc.

Name

Optimum Source Inc.

Legal name

Optimum Source Inc.

Website

https://optimum-source.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO) Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Accounts Payable (Invoice Processing, 2/3-Way Match, Vendor Payments) (BPAAAGAA)

akta.pro secondary industries

Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ), Spend Analytics & Reporting Support (BPAAAJAJ), Sourcing / Talent Research & Pipeline RPO (Sourcer-as-a-Service) (BPACABAM)

Keywords

• Business process outsourcing
• Knowledge process outsourcing
• IT outsourcing services
• Mortgage processing services
• Back office support

Headquarters

HQ city

Pasig

HQ country

Philippines

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO/KPO/ITO Services: Optimum Source generates revenue through managed services contracts providing business process outsourcing, knowledge process outsourcing, and IT outsourcing. Services include Accounting and Finance, HR Management, Call Center Services (Outbound/Inbound), Research and Analytics, Mortgage Processing, Insurance Claims Processing, and Back Office Services. Revenue is generated through contractual arrangements with enterprise clients, likely following a managed services or time-and-materials model.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Optimum Source Inc. provides outsourced Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and Information Technology Outsourcing (ITO) services from the Philippines, building scalable teams that deliver against client-defined performance metrics. Functional offerings include IT and app development, accounting and finance, HR management, call center operations, research and analytics, talent acquisition, mortgage processing, insurance claims processing, and back-office support.

Product overview

Optimum Source Inc. is a BPO service provider offering a unified portfolio of outsourcing services organized around three core pillars: Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and Information Technology Outsourcing (ITO). The company builds scalable teams that deliver services across multiple functional areas including IT and app development, accounting and finance, HR management, call center services, research and analytics, talent acquisition, mortgage processing, insurance claims processing, and back office support. The services are delivered as specialized modules that can be configured to client needs, with a focus on quality control, scalability, and cultural alignment with client organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Process Outsourcing (BPO) Comprehensive BPO service delivering scalable outsourced teams across multiple functional areas for enterprise clients.
• Knowledge Process Outsourcing (KPO) Advanced outsourcing services including business and investment research, intelligence and market research, and financial and data analysis for enterprise clients.
• Information Technology Outsourcing (ITO) IT outsourcing services encompassing website and app development, IT project management, data management and storage, infrastructure management, and technical support for enterprise clients.
• Accounting and Finance Services Outsourced finance and accounting support covering general accounting and audit, bookkeeping and GL maintenance, accounts payable/receivable, inventory monitoring, benefits and incentives management, and payroll processing.
• HR Management and Admin Support HR managed services including recruitment process outsourcing, organizational development, onboarding and offboarding, contracts management, compensation management, and culture assessment and alignment.
• Outbound | Inbound Call Center Services Outbound and inbound call services including telesales, customer service and support, sales pipeline acceleration, lead generation and verification, and C-Level executive appointments.
• Research and Analytics Outsourced research and analytics including business and investment research, intelligence and market research, financial and data analysis, outbound survey services, and legal research and document review.
• Talent Acquisition Recruitment services including executive and leadership search and placement of technology experts, engineers, and managerial positions.
• Mortgage Processing End-to-end outsourced mortgage processing services covering loan processing and support, underwriting support, closing and funding, post-closing, and quality control and assumptions.
• Insurance Claims Processing Outsourced insurance claims services including claims data entry, claims processing, data analysis and reporting, and customer service management.
• Back Office Services Outsourced back-office operations including business operations services, full administration support, content development services, procurement, logistics and fulfillment, and data processing tasks.

Named customers5 records

Segments9 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Foundever (formerly Sitel/Sykes): Large global BPO with Philippines operations serving financial services, retail, and technology clients. Comparable in contact center, mortgage/loan processing, and back-office support, with broader geographic delivery.
• Teleperformance: Global leader in digital business services and customer experience management with significant Philippines operations. Directly comparable in BPO/contact center services, KPO, and back-office support across financial and regulated industries.
• Concentrix Corporation: One of the world's largest customer experience and BPO providers with extensive Philippines delivery. Comparable to Optimum Source as a multi-vertical BPO/KPO competitor, though materially larger and more diversified across geographies and technology offerings.
• Genpact: Large professional services firm focused on finance & accounting, risk, and analytics BPO/KPO for financial services and regulated industries. Comparable to Optimum Source in core finance, accounting, mortgage, and insurance workflows, with substantially greater scale.
• TTEC Holdings: Global customer experience and digital BPO with Philippines delivery and financial services exposure. Comparable in contact center, back-office, and customer support services, though broader in scope and larger in scale.

Direct peers

• WNS Holdings: India-headquartered BPO/KPO firm serving financial services, insurance, and mortgage verticals with offshore delivery. Closely comparable to Optimum Source in domain specialization (mortgage, insurance claims, finance & accounting) and offshore service delivery model.
• TaskUs: Digital outsourcing provider headquartered in the Philippines/US, specializing in customer experience, content moderation, and back-office support. Closely comparable to Optimum Source in Philippines-based service delivery and multi-vertical BPO positioning.
• Sutherland Global Services: Privately held global BPO and digital transformation services provider with strong Philippines presence. Comparable to Optimum Source in customer experience, finance & accounting, and back-office BPO across financial and regulated verticals.
• Alorica: Privately held global CX and BPO provider with Philippines operations. Comparable to Optimum Source in contact center, back-office, and financial services support; similar privately held mid-tier positioning.
• IBEX Limited: US-headquartered BPO with Philippines delivery serving financial services, retail, and healthcare. Comparable in customer experience, back-office support, and Philippines-based service delivery model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/OptimumSource
• Facebookfacebook.com/OptimumSource
• LinkedInlinkedin.com/company/optimum-source-inc-

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Optimum Source Inc.