Support Online

Name

Support Online

Legal name

Support Online sp. z o.o.

Website

https://support-online.pl

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEAMAF

Service Desk & ITSM Outsourcing

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

SECONDARYBPAEAIAJ

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

SECONDARYBPAEABAC

Onsite/Field IT Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

Keywords

• IT outsourcing services
• Managed IT support
• Cybersecurity services
• Cloud infrastructure management
• IT helpdesk support

Headquarters

HQ city

Warszawa

HQ country

Poland

HQ region

Europe

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Outsourcing: Comprehensive IT outsourcing services including IT infrastructure management, network administration, server administration, and ongoing technical support. Billed as recurring managed services.
2. Cybersecurity Services: Cybersecurity monitoring, testing, training, and compliance services including NIS2 and UKSC implementation support.
3. IT Consulting and Audits: IT consulting and information technology audits for businesses.
4. IT Projects: IT project implementation including migrations, modernizations, automations, and system integrations.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Support Online provides managed IT outsourcing services for Polish businesses, covering full IT infrastructure administration, 24/7 helpdesk support, cybersecurity monitoring and compliance (NIS2/UKSC), server and cloud administration, and IT project implementations such as migrations and integrations. Service delivery is anchored on a dedicated caretaker (Dedykowany Opiekun) model with 100+ certified engineers.

Product overview

Support Online is an IT outsourcing company offering a comprehensive portfolio of managed IT services rather than a single unified software product. Their core service offering consists of IT Outsourcing (Kompleksowa obsługa informatyczna), Cybersecurity (Cyberbezpieczeństwo), IT Audit and Consulting, Server Administration, and 24/7 Helpdesk. These services are complemented by specialized offerings including NIS2/UKSC compliance support, cloud solutions (Azure, AWS, Microsoft 365), IT monitoring, and cloud backup services. The company positions itself as a one-stop provider for complete IT infrastructure management, supporting businesses from IT audits through implementation, daily operations, and ongoing security monitoring.

Differentiator

Problem solved

Functional benefit

Products and services

• Kompleksowa obsługa informatyczna (IT Outsourcing)
• Cyberbezpieczeństwo (Cybersecurity)
• Audyt informatyczny i doradztwo (IT Audit and Consulting)
• Projekty IT (IT Projects)
• Administracja serwerami (Server Administration)
• Helpdesk 24/7
• UKSC / NIS2 Compliance Implementation

Quantifiable outcome

• Phone answered within 18 seconds

Named customers10 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and major.

• MicrosoftcoreTechnology or IntegrationMicrosoft partner status. Company implements Microsoft 365, Azure, and other Microsoft solutions for clients. Microsoft Teams expertise demonstrated through technical articles and implementations.
• CrowdStrikecoreTechnology or IntegrationOfficial CrowdStrike partner with letter of authorization. Provides endpoint detection and response (EDR/XDR) solutions to clients.
• FortinetmajorTechnology or IntegrationTechnology partner for network security solutions including FortiGate, FortiClient EMS, and SOHO solutions. Engineers trained and experienced in Fortinet technologies.
• CiscomajorTechnology or IntegrationPartner for networking and security solutions. Company has experienced Cisco network engineers.
• VeeammajorTechnology or IntegrationPartner for backup solutions including Veeam, Veeam Hardened Backup, and Veeam Hardened Repository implementations.
• SentinelOnemajorTechnology or IntegrationPartner for endpoint protection and EDR/XDR solutions.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• SoftServe: Eastern-European-headquartered IT services and consulting firm with comparable IT outsourcing, cloud, and security practices; similar mix of engineering-time delivery and enterprise-vendor ecosystem partnerships.
• Asseco Poland: Largest Polish-headquartered IT services and software group; comparable mid-market and enterprise IT outsourcing, infrastructure management, and cybersecurity practices across Poland. Overlaps directly with Support Online's Polish enterprise customer profile.
• Intive: Poland-based digital product engineering and IT services firm serving European and US enterprise clients; comparable Polish engineering bench and end-to-end IT outsourcing/managed services delivery model.
• Comarch: Polish IT services and software vendor with significant infrastructure outsourcing, cloud, and cybersecurity practices serving Polish and European enterprises. Comparable business-model mix of managed services plus vertical solutions.
• Quercus (acquired by S&T/HCL): Polish-rooted IT outsourcing and infrastructure services firm, now part of HCL Technologies; direct head-to-head competitor in the Polish mid-market IT outsourcing and managed services segment.
• Stefanini: Global IT outsourcing and digital solutions provider with strong presence in Latin America and Europe; comparable SMB-to-enterprise managed services model with helpdesk, infrastructure, and cybersecurity offerings aimed at a similar mid-market tier.

Broad incumbents

• Atos: Global digital services firm with Polish delivery and managed-infrastructure / cybersecurity offerings; competes for the same large Polish and multinational accounts across manufacturing, healthcare, and public sector.
• NTT Data: Global IT services major with established Polish delivery centers; competes for the same large-enterprise IT outsourcing contracts (M365, Azure, managed infrastructure) as Support Online, though with a much broader portfolio and global delivery.
• Capgemini: Global IT consulting and services leader with significant Polish operations; targets similar large-enterprise managed-services, cloud-migration, and cybersecurity mandates as Support Online.

Regional players

• Senetic: Polish-founded IT solutions provider with operations across Central/Western Europe covering networking, server, and managed IT services for enterprise customers; overlaps with Support Online's hardware-and-infrastructure heritage and regional focus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/supportonlinepl
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/support-online
• Instagraminstagram.com/support_online_pl

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Support Online