What Immix Software does

Immix Software is a privately held software company that builds a cloud-based unified security monitoring platform used by commercial monitoring stations, guard companies, and enterprise security operations centers. The company operates two flagship product lines — Immix CS for central stations and Immix GF for guard force operators — together with add-on modules such as AutoPatrol (AI-driven automated patrols), AI Link (a vendor-agnostic AI integration layer), Visual Camera Health (AI camera diagnostics), Site-Link (rapid on-site connectivity), Dispatch, Walls (videowall), the Immix Dashboard, and Universal Access Control. The platform's technical core aggregates feeds from 500+ certified security products across video management, access control, intrusion, IoT sensors, and AI analytics into a single operator workflow, deployed in over 40 countries and operated from US (Charlotte) and UK (Swansea) headquarters.

The underlying technology is an orchestration and workflow layer, not a hardware stack; AI capability is delivered partly through first-party features (camera health, audio deterrence) and partly through integrations with AI partners including Scylla, Actuate, and RAD (Robotic Assistance Devices), with RAD's SARA autonomous agent now embedded in the platform. Immix monetizes primarily through annual software subscriptions sized to deployment scale, supplemented by professional services and partner-sourced hardware sales. GTM combines enterprise field sales with a global channel of systems integrators and resellers, plus event-driven demand generation at ISC West and GSX. The company is bootstrapped, reporting no external institutional or PE/VC backing, and states that roughly 40% of growth comes from existing customers. Named enterprise customers include Securitas, G4S, Chubb, Tyco Electronics, and Acadian, alongside a long tail of central station and integrator accounts.

Name

Immix Software

Legal name

Immix

Website

https://www.immixprotect.com/

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Immix Software builds a cloud-based unified security monitoring platform that aggregates 500+ video, access control, and IoT products into a single workflow for commercial monitoring stations, guard companies, and enterprise security operations centers across 40+ countries.

Ownership category

akta.pro rank

Product category

Unified Security Monitoring Software

NAICS

Security Systems Services (except Locksmiths) (561621), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Video Analytics & AI Security Solutions Integration (LPR, Facial, Behavior) (BPAKAGAK)

akta.pro secondary industries

Physical Security IoT & Smart Building Security Integration (Sensors, BMS tie-ins) (BPAKAGAL), AI/Analytics Video Surveillance (Detection, LPR, People Counting) (HSAHACAF)

Keywords

• Unified security monitoring
• Alarm monitoring software
• Central station software
• Video surveillance platform
• Physical security software

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription (SaaS): Annual or multi-year subscription fees for platform access, monitoring capabilities, and software updates. Core recurring revenue stream from monitoring station customers.
2. Professional Services: Implementation, customization, training, and ongoing support services provided to enterprise customers during and after deployment.
3. Hardware Sales: Sale of complementary hardware products through technology partnerships with camera, sensor, and IoT device manufacturers.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Immix Software develops and sells a cloud-based unified security monitoring platform that aggregates video, alarms, access control, AI analytics, and IoT sensors from 500+ third-party security products into a single command center interface. Its two core products are Immix CS for commercial monitoring stations and Immix GF for guard companies and systems integrators, with add-on offerings including AutoPatrol, AI Link, Immix Site-Link, Visual Camera Health, and the Immix Mobile app.

Product overview

Immix Software is a unified security monitoring platform consisting of two core products: Immix CS (Central Station) for commercial monitoring stations and Immix GF (Guard Force) for guard companies and integrators. The platform integrates with over 500 security products and systems from hundreds of manufacturers, providing a single-pane-of-glass interface for operators to manage alarms, video, and security events. Key modules include AutoPatrol (AI-driven automated patrol), AI Link (AI integration layer), Visual Camera Health (AI camera monitoring), Walls (videowall display), Dispatch (workflow management), Site-Link (easy site connection), and Universal Access Control (access control monitoring). Immix Mobile provides cloud-hosted mobile oversight for end-users. The platform supports AI capabilities including anomaly detection (via Scylla and Actuate), autonomous agents (SARA for incident automation), computer vision for video analysis, and audio deterrence features. Immix is deployed across 40+ countries in commercial, residential, and enterprise markets.

Differentiator

Problem solved

Functional benefit

Brands

• Immix CS: Central station monitoring software for commercial monitoring stations providing security services for commercial customers.
• Immix GF
• Immix Mobile
• Immix Mobile App 2.0
• Immix Site-Link
• AutoPatrol
• Immix Dashboard
• Visual Camera Health (VCH)
• AI Link

Products and services

• Immix CS (Central Station) Central station monitoring platform for commercial monitoring stations that provide security services to commercial customers. Connects disparate security systems into a single interface for operators to manage alarms, video, and security events.
• Immix GF (Guard Force) Software platform for guard companies and systems integrators protecting multiple enterprise or large commercial customers, their assets and people, minimizing corporate risk through technology-augmented guard operations.
• Immix Mobile Cloud-hosted mobile application providing situational oversight to end-users of Immix CS and Immix Guard Force, including event management, alarm control, camera viewing, incident tracking, and site/monitoring center contacts.
• AutoPatrol AI-driven automated solution for scheduled video patrols and guard tours using artificial intelligence to detect threats or scene anomalies without manual operator patrol, then raising events to human operators for confirmation.
• AI Link Integration solution allowing monitoring centers to quickly add an AI layer to existing devices by connecting AI partners such as Scylla and Actuate to filter false alarms, detect threats, and surface relevant events for operators.
• Immix Site-Link Solution that lets integrators and monitoring centers quickly connect technology at any site to the Immix platform without port-forwarding or IT assistance, powered by Camect Smart Camera Hubs.
• Visual Camera Health (VCH) AI-powered solution for monitoring the visual health of cameras and alerting operators to issues including image clarity, field-of-view changes, tampering, obstructions, lighting problems, and loss of video feed.
• SARA Alive Operating Inside Immix Solution enabling RAD's AI-driven SARA (Speaking Autonomous Responsive Agent) system to execute monitoring workflows directly within the Immix platform in real time, processing events in parallel rather than sequentially to improve response times and consistency.

Quantifiable outcome

• Reduced alarm verification time through AI-powered automated detection and classification
• +1 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability10 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core.

• RAD (Robotic Assistance Devices)coreTechnology or Integration · 1 November 2024RAD integrates its AI-based security detection and deterrence capabilities into Immix's command center platform, enabling real-time automated responses to security events within the unified monitoring environment. Both companies are recognized leaders in AI-driven physical security solutions. The partnership was announced at GSX 2024 in November 2024.
• ScyllacoreTechnology or IntegrationScylla provides AI-powered video analytics that integrate with Immix's platform to enhance real-time threat detection capabilities. Scylla's computer vision technology analyzes video streams to identify anomalies and potential threats. The integration enables Immix users to leverage Scylla's AI analytics within the unified monitoring interface.
• ActuatecoreTechnology or IntegrationActuate's AutoPatrol AI technology is integrated into the Immix platform, providing autonomous AI-powered continuous patrol capabilities for monitoring properties and detecting threats. The integration enables Immix users to deploy AI-driven automated monitoring without manual operator intervention.
• BrivocoreTechnology or IntegrationBrivo provides cloud-based access control management solutions. Their integration with Immix enables unified security monitoring by combining access control events with video feeds, allowing operators to verify access events and respond to security incidents from a single platform.
• Eagle Eye NetworkscoreTechnology or IntegrationEagle Eye Networks provides cloud video surveillance solutions. Their integration with Immix enables seamless video management and monitoring within the Immix platform, allowing users to access and manage Eagle Eye cloud video directly through the Immix interface.
• LiveView Technologies (LVT)coreTechnology or IntegrationLiveView Technologies provides mobile surveillance units for temporary and portable security monitoring. Their integration with Immix enables operators to monitor and manage LVT mobile units directly through the Immix platform, extending coverage to temporary or remote locations.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Verkada: Verkada Command is a cloud-native physical security platform combining video, access control, and sensors. Direct competitor targeting enterprise and multi-site customers with a similar AI-augmented monitoring value proposition, though Verkada sells direct hardware-included while Immix focuses on integration platform.
• Genetec: Genetec Security Center is a unified security platform combining video surveillance, access control, and license plate recognition. Competes with Immix for integrator and enterprise monitoring station deployments, though Genetec positions more as an open-architecture VMS while Immix focuses on the monitoring operator workflow.
• Milestone Systems: Milestone XProtect is a leading open-platform video management software used by monitoring stations and integrators globally. Direct competitor in the monitoring station software category, with a broader VMS focus and large integrator channel that overlaps with Immix's target customers.
• Eagle Eye Networks: Eagle Eye Networks provides a cloud video surveillance API platform with AI analytics, integrated with Immix as a partner. Competes in the cloud VMS layer serving similar monitoring station and multi-site customers, with both firms enabling AI-filtered alarms and centralized multi-location management.

Emerging players

• Brivo: Brivo is a cloud-based access control provider that integrates with Immix for unified monitoring. Adjacent competitor in the physical security SaaS space; Brivo focuses on access control while Immix is broader, but both target enterprise and multi-site customers with similar cloud-native GTM motions.
• Camect: Camect provides a smart video hub with on-device AI for camera analytics, powering Immix's Site-Link integration. Overlaps with Immix in AI video analytics for monitoring stations; smaller and more focused on hardware-appliance deployment than Immix's full platform play.
• Salient Systems: Salient Systems provides CompleteView VMS for enterprise and monitoring station deployments. Smaller direct competitor focused on the VMS layer with some integration capabilities, serving overlapping integrator and central station customers in the mid-market.
• Rhombus Systems: Rhombus provides cloud-based physical security with video surveillance, access control, and sensors for enterprise. Emerging competitor with a similar AI-powered monitoring approach to Immix, though Rhombus sells direct hardware bundles while Immix sells a software platform to monitoring stations.

Broad incumbents

• Avigilon (Motorola Solutions): Avigilon, owned by Motorola Solutions, offers end-to-end video surveillance and access control. Competes with Immix via its own ACC software and broader portfolio (cameras, cloud, analytics), targeting similar integrator and enterprise customers but with much larger scale and bundled hardware-software offerings.
• Honeywell Security: Honeywell offers Pro-Watch and other security management platforms for enterprise and integrator customers. Broad incumbent with a much larger portfolio (intrusion, access, video, building management) competing for the same large-scale monitoring station and enterprise opportunities as Immix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@immixsoftware5405
• LinkedInlinkedin.com/company/immix-cs

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Immix Software