The Mediation Center of the Pacific

What The Mediation Center of the Pacific does

The Mediation Center of the Pacific, Inc. (MCP) is a 501(c)(3) not-for-profit corporation founded in 1979 in Honolulu, Hawaii, and one of the oldest community dispute resolution centers in the United States. MCP delivers confidential, voluntary mediation and dispute resolution services across at least seven practice areas — family (divorce, custody), landlord-tenant (including the free Early Eviction Mediation program), civil rights, condominium, employment, special education under IDEA, and elder care (Kupuna Pono) — serving more than 13,000 people annually with a 50.1% mediation agreement rate and an 85% pre-eviction mediation success rate.

The underlying technology is conventional: a Zoom-based video conferencing layer plus standard online intake forms, web chat, email, and phone routing handled by the Client Services Department. Core differentiators are statutory and human rather than technical — Hawaii Revised Statutes 658H-7 confidentiality protection, mandatory mediation pathways under §514B-161 and (from February 2026) Act 278, and a faculty of practicing mediators including a retired Hawaii Supreme Court Justice, family law attorneys, and SHRM-credentialed trainers.

MCP runs a hybrid revenue model: an income-based sliding-scale fee for community mediation sessions, a premium Access ADR tier priced at $250 per hour for mediator selection and custom process design, a $250 flat fee for employer-referred employment mediation, condominium cost-sharing subsidized by the Condominium Education Trust Fund, and charitable donations plus foundation grants (including a dedicated Wiltgen Program Development and Training Fund established November 2025). Distribution is driven by government and court referrals (HCRC, DOE, Hawaii Judiciary), Hawaii earned media, the Aloha United Way network, and an annual Under the Mediation Moon fundraising event.

Name

The Mediation Center of the Pacific

Legal name

The Mediation Center of the Pacific, Inc.

Website

https://mediatehawaii.org

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

The Mediation Center of the Pacific is a Honolulu-based 501(c)(3) nonprofit founded in 1979 that provides confidential mediation, dispute resolution, and training services across family, housing, civil rights, employment, special education, condo, and elder care matters, serving 13,000+ Hawaii residents annually.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Other Legal Services (54119), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Legal Services (8111), Services-Social Services (8300)

akta.pro primary industry

Association Compliance, Governance & Board Support Services (BPAJAHAN)

akta.pro secondary industries

IEP Meeting Advocacy & Representation (EDAKACAB), Guardianship, Conservatorship & Fiduciary Care Management Coordination (HLADALAH)

Keywords

• Community mediation services
• Alternative dispute resolution
• Family mediation programs
• Conflict resolution training
• Workplace mediation services

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Mediation Session Fees: Fees charged per mediation session based on income-based sliding scale for community programs. Standard sessions are 3 hours with additional sessions as needed.
2. Access ADR Hourly Fees: Premium program where parties select mediators at $250 per hour for all preparation, mediation, and post-mediation work.
3. Employment Mediation Flat Fee: Business referrals pay flat $250 fee for 3-hour mediation session for workplace disputes.
4. Donations and Grants: 501(c)(3) nonprofit relies on charitable donations and foundation grants to supplement fee-based services and serve 13,000+ people annually.
5. Condominium Mediation Cost Share: Each party pays first hour ($375) with remaining costs subsidized by Condominium Education Trust Fund, up to 8 hours total.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

The Mediation Center of the Pacific delivers confidential, voluntary mediation and dispute resolution services to individuals, families, businesses, and community organizations in Hawaii. Core offerings include family mediation (divorce, custody), landlord-tenant and pre-eviction mediation, employment mediation, condominium mediation, civil rights mediation, special education mediation, the Kupuna Pono elder care program, and a premium Access ADR program, complemented by a mediation training curriculum. Services are delivered in-person in Honolulu and via Zoom video conferencing with an income-based sliding scale fee structure.

Product overview

The Mediation Center of the Pacific operates as a nonprofit dispute resolution organization offering a unified portfolio of mediation services and training programs. The core offering consists of General Mediation Services for various dispute types (civil rights, condominium, custody, divorce, employment, landlord/tenant, and special education), supplemented by specialized programs including Access ADR (premium mediation with mediator selection at $250/hour), Kupuna Pono (elder care family conferences), and Early Eviction Mediation (free pre-eviction mediation). Training programs include Basic and Advanced Mediation, Mediation Skills for Leaders, Divorce Mediation, and Transitioning to Online Mediation. The organization has served over 13,000 people annually since 1979.

Differentiator

Problem solved

Functional benefit

Products and services

• General Mediation Services
• Divorce Mediation
• Custody Mediation
• Landlord/Tenant Mediation
• Early Eviction Mediation (EEM)
• Employment Mediation
• Condominium Mediation
• Civil Rights Mediation
• Special Education Mediation
• Access ADR
• Kupuna Pono
• Basic Mediation Training
• Advanced Mediation Training
• Mediation Skills for Leaders
• Divorce Mediation Training
• Transitioning to Online Mediation

Quantifiable outcome

• 50.1% mediation agreement rate
• +3 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• Hawaii GascoreGTM or Marketing Partner · 1 November 2025Partnership between Hawaii Gas, Aloha United Way, and Mediation Center of the Pacific to strengthen support for Hawaii's youth and families. Collaborative community initiative announced November 2025.
• Aloha United WaycoreStrategic or Co-development PartnerMCP is an official Aloha United Way Agency partner, receiving community support and referrals through the United Way network.
• Hawaii Civil Rights Commission (HCRC)coreChannel Partner/ Reseller/ DistributorMCP receives referrals from HCRC for civil rights mediation involving workplace, housing, and merchant discrimination complaints.
• Hawaii State Department of EducationcoreChannel Partner/ Reseller/ DistributorMCP provides special education mediation services under IDEA for DOE schools, with referrals coming through the Alternative Dispute Resolution process.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Others

• National Association for Community Mediation (NAFCM): NAFCM is the U.S. national membership association supporting community mediation centers like MCP. Comparable as the umbrella industry body for the same nonprofit community mediation sector MCP operates in.
• Resolution Systems Institute: A nonprofit that provides training, technical assistance, and research to court-connected and community ADR programs. Comparable as an ecosystem enabler in the same community mediation field.
• Mediate.com: Mediate.com is the leading online ADR information and directory platform for mediators and mediation centers. Comparable as an adjacent/ecosystem participant serving the same mediation marketplace.

Regional players

• Mediation Center of Maui (Ho'okele Pono): Mediation Center of Maui is another Hawaii-based community mediation center providing family, civil, and HOA dispute resolution on Maui. Directly comparable as a peer Hawaii ADR nonprofit operating in a different island geography.
• Accord Dispute Resolution Services: An Australian nonprofit community mediation center providing family, neighborhood, and workplace mediation with sliding-scale fees. Comparable as a nonprofit community ADR center operating in a different geographic jurisdiction (Australia vs. Hawaii).
• Mediation Services of Maui (Hawaii Island): A community mediation center serving the Big Island of Hawaii with sliding-scale fees and similar programming including family, landlord-tenant, and community disputes. Comparable to MCP as a Hawaii-based nonprofit ADR provider with state-wide policy alignment.
• Mediation Center for Family Dispute Resolution (Bay Area): A U.S. mainland family and community mediation center with comparable family, custody, and divorce mediation offerings. Comparable as a peer nonprofit community mediation provider operating in a different U.S. region.
• Kauai Economic Opportunity (KEO) Mediation Program: KEO operates a community mediation program on the island of Kauai, Hawaii, offering similar dispute resolution services for families, neighbors, and tenants. Directly comparable as a Hawaii-based community mediation center serving a different island geography.

Broad incumbents

• JAMS: JAMS is the largest private alternative dispute resolution provider in the U.S., offering mediation, arbitration, and ADR services across commercial, employment, family, and real estate matters. Comparable to MCP as a full-service ADR provider, though JAMS operates commercially rather than as a community nonprofit.
• American Arbitration Association (AAA): AAA is a longstanding nonprofit organization providing mediation, arbitration, and other ADR services across commercial, construction, employment, and consumer disputes. Comparable to MCP as a nonprofit ADR institution, though AAA is national/international in scope and more commercial.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/the-mediation-center-of-the-pacific-inc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Mediation Center of the Pacific