Synacor
Synacor is a cloud-based software and services company providing Cloud ID identity management and Zimbra email and collaboration software to video providers, ISPs, governments, device manufacturers, and enterprises globally.
- Company typePrivate
- Founded1998
- HeadquartersBuffalo, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Synacor firmographics
Firmographics- Name
- Synacor
- Legal name
- Synacor, Inc.
- Website
- https://synacor.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Synacor is a cloud-based software and services company providing Cloud ID identity management and Zimbra email and collaboration software to video providers, ISPs, governments, device manufacturers, and enterprises globally.
- Ownership category
- akta.pro rank
Synacor industry classification
Industry- Product category
- Enterprise Collaboration and Identity Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Privacy Management (Consent, DSAR, RoPA) (HDADAFAH)
Keywords
Where Synacor is headquartered
LocationHeadquarters
- HQ city
- Buffalo
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Synacor business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription-based SaaS: Synacor generates revenue through subscription-based SaaS model for its cloud-based software and services including Cloud ID identity management and Zimbra collaboration suite. Revenue comes from providing software services to video, internet and communications providers, device manufacturers, governments and enterprises.
- Professional Services: Technical support and professional services revenue stream through dedicated technical support team ([email protected]) and phone support (1.866.535.8286).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Zimbra serves multiple tier segments from micro to enterprise |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Synacor product offering
Product offeringCore offering
Synacor provides cloud-based identity management and enterprise collaboration software to video, internet, and communications providers, device manufacturers, governments, and enterprises. Its two flagship products are Cloud ID, a scalable authentication platform that powers millions of daily subscriber logins for TV, OTT, and streaming services, and Zimbra, an email messaging and collaboration suite trusted by hundreds of millions of users for hybrid workforce productivity.
Product overview
Synacor is a cloud-based software and services company offering two core products: Cloud ID (a unified identity and authentication platform powering millions of daily logins for TV, OTT, and streaming content providers) and Zimbra (an email and collaboration suite trusted by hundreds of millions for business productivity). Cloud ID focuses on frictionless identity management for content access, while Zimbra provides comprehensive email and collaboration tools for the hybrid workforce. Both products emphasize secure access and are designed for global video, internet, and communications providers, device manufacturers, governments, and enterprises.
Differentiator
Problem solved
Functional benefit
Brands
- Cloud ID: Identity management solution providing frictionless login experience for TV, OTT and streaming content providers to access their content, services and manage unified identity.
- Zimbra
Products and services
- Cloud ID A highly scalable and secure identity management platform that provides a frictionless login experience for subscribers to access content, services, and manage their unified identity. Powers millions of daily logins for television, over-the-top media services, and streaming content providers, and is delivered as a managed cloud service to MSOs, ISPs, telcos, device manufacturers, governments, and enterprises.
- Zimbra Email and Collaboration Suite All-in-one secure and accessible business productivity suite providing business email and collaboration tools for micro, small, medium and enterprise in-office and remote work teams. Trusted by hundreds of millions of users worldwide and sold as a subscription SaaS offering supported by dedicated customer operations.
Quantifiable outcome
- Millions of daily logins powered for television and streaming providers
- +1 more outcomes
Companies that use Synacor
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Synacor technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Synacor partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Leading Global Video, Content, Entertainment ProviderscoreSynacor delivers cloud-based software and services for leading global video, content, entertainment, internet and communications providers enabling them to better engage with their end users. These partnerships are core to Synacor's business model.
- Global Business Partners NetworkcoreSynacor's global network of business partners provides superior support for award-winning solutions. The partnership network spans multiple countries and enables delivery of innovative technology solutions.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Synacor competitors and assessment
Company assessmentDirect peers
- Okta: Pure-play identity and access management provider serving enterprise and consumer identity use cases. Directly competes with Synacor's Cloud ID in CIAM, SSO, and authentication for large enterprises and digital media platforms.
- Ping Identity: Enterprise identity management platform providing SSO, MFA, and identity governance. Competes directly with Cloud ID for large enterprise and government identity deployments with similar federation and access management capabilities.
- Open-Xchange: Provider of OX App Suite, a white-label email and collaboration platform positioned similarly to Zimbra for service providers, telcos, and ISPs. Competes for the same service-provider-hosted productivity market that Synacor targets with Zimbra.
- CSG International: Provider of business support systems, monetization, and customer engagement solutions for cable operators, telcos, and media companies. Overlaps with Synacor's historical MSO/ISP content bundling and subscriber identity management offerings.
- Auth0 (Okta): Developer-focused identity platform (now part of Okta) providing authentication and authorization APIs. Competes with Cloud ID for digital media, OTT, and streaming platform authentication use cases where developer integration matters.
- ForgeRock: Identity and access management platform serving enterprises and governments with CIAM, workforce identity, and identity governance. Competes with Cloud ID particularly in regulated industries and large-scale consumer identity deployments.
Broad incumbents
- Google Workspace: Google's cloud-based productivity suite (Gmail, Drive, Docs) competing directly with Zimbra for enterprise email and collaboration workloads. Leverages Google's AI capabilities and freemium model to pressure standalone collaboration vendors.
- Microsoft (Entra ID and 365): Hyperscaler offering Entra ID (formerly Azure AD) for identity and Microsoft 365 (Exchange/Outlook/Teams) for collaboration. Bundles competing functionality to Cloud ID and Zimbra within a broader productivity suite, leveraging enterprise inertia and ecosystem lock-in.
- Amdocs: Large systems integrator and software provider for communications, media, and financial services providers. Overlaps with Synacor's telecom/cable operator solutions across customer management, digital services, and content delivery.
Emerging players
- IceWarp: Email and collaboration platform offering an alternative to Microsoft Exchange and Zimbra for SMBs and service providers. Competes in the same on-premises and hybrid email collaboration segment where Zimbra has historical strength.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Synacor social profiles
Digital presenceSynacor financial estimates
Financial estimateRevenue estimate
Valuation estimate
Synacor leadership team
Management profileNumber of profiles
Profiles5 records
Synacor subsidiaries and ownership
Company hierarchySubsidiaries4 records
Synacor funding detail
Funding detailFunding overview
Funding rounds4 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Synacor M&A and investment
M&A and investmentM&A7 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Synacor
What does Synacor do?
Synacor provides cloud-based identity management and enterprise collaboration software to video, internet, and communications providers, device manufacturers, governments, and enterprises. Its two flagship products are Cloud ID, a scalable authentication platform that powers millions of daily subscriber logins for TV, OTT, and streaming services, and Zimbra, an email messaging and collaboration suite trusted by hundreds of millions of users for hybrid workforce productivity.
Is Synacor a public or private company?
Synacor is a private company. It is classified as public and is currently operating.
When was Synacor founded?
Synacor was founded in 1998. It employs 101 to 250 people.
Where is Synacor based?
Synacor is headquartered in Buffalo, United States, in the North America region.
How does Synacor make money?
Two revenue lines are on record. Subscription-based SaaS are the primary driver. The others are professional Services.
Who are Synacor's main competitors?
Direct peers on record are Okta, Ping Identity, Open-Xchange, CSG International, Auth0 (Okta) and ForgeRock. Broad incumbents are Google Workspace, Microsoft (Entra ID and 365) and Amdocs. IceWarp is listed as an emerging player.
Does Synacor have an API?
No public API is recorded for Synacor.
What industry is Synacor in?
Synacor's product category is Enterprise Collaboration and Identity Management Software. Its primary akta.pro industry code is HDADAFAH, Privacy Management (Consent, DSAR, RoPA). Its NAICS code is 5132 and its SIC code is 7372.