What Amdocs does

Amdocs Limited (NASDAQ: DOX) is a publicly traded Israeli-domiciled software and services company, founded in 1982 and headquartered in St. Louis, Missouri, with major R&D operations in Tel Aviv. The company provides customer experience, business support systems (BSS), operations support systems (OSS), and network management software primarily to global communications service providers (CSPs), with growing presence in media, financial services, and B2B enterprise verticals. Its flagship platform, aOS (Agentic Operating System), described as the world's first agentic operating system for telecommunications, embeds autonomous AI agents across billing, customer care, ordering, assurance, and network operations, running on top of existing BSS/OSS infrastructure.

The product portfolio spans the Intelligent Networking Suite for end-to-end service lifecycle automation, the Service Assurance Suite (Helix) for AI-powered network monitoring, eSIM Cloud for end-to-end eSIM lifecycle management, Customer Experience Suite and ConnectX for BSS, plus Amdocs Studios for digital engineering and cloud migration services. Technology is built on strategic collaborations with AWS, Microsoft, Google Cloud, and NVIDIA, with Stanford University as an academic research partner. Amdocs serves more than 100 CSPs globally including T-Mobile, AT&T, Vodafone Germany, Vodafone Ireland, Lumen, Three Scandinavia, Telefónica Argentina, PLDT/Smart, e&, Globe Telecom, Cell C, Optimum, Colt Technology Services, and Telia Finland.

Revenue is generated primarily through long-term managed services contracts (approximately 65% of total revenue), software licensing and subscriptions, cloud-based services (now over 30% of sales, up from 25%), and professional services. The company employs approximately 29,000 people globally, including roughly 4,000 in Israel. Reported FY2025 revenue was $4.53 billion with a $4.25 billion managed services backlog providing significant revenue visibility. The customer base is concentrated in tier-1 and tier-2 telecom operators across North America, EMEA, APAC, LATAM, the Middle East, and Africa. Recent acquisitions include Matrixx Software ($300 million, 2026) for charging/monetization, Yess (Israeli AI agent startup, 2026) for autonomous agent systems, TEOCO's service assurance business (2023), and MYCOM OSI (2022).

Name

Amdocs

Legal name

Amdocs Limited

Website

https://amdocs.com

Company type

Public

Founded year

1982

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Amdocs Limited (NASDAQ: DOX) is a publicly traded software and services company providing BSS, OSS, and network management solutions, including its flagship aOS agentic AI platform, to more than 100 global communications service providers and select media and financial services firms.

Ownership category

akta.pro rank

Product category

Telecom BSS and OSS Software

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Software Publishers (5132), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise Service Management (ESM) Platforms (HDAEALAB)

akta.pro secondary industries

Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI), Application Maintenance & Support (AMS) (BPAEAFAC)

Keywords

• Telecom BSS software
• OSS automation platforms
• ESIM lifecycle management
• Network orchestration solutions
• Managed services communications

Headquarters

HQ city

Saint Louis

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Long-term managed services contracts representing approximately 65% of total revenue. Includes IT outsourcing, application management, and operational support for telecom operators.
2. Software Licensing and Subscriptions: Licensing of BSS/OSS software platforms including customer experience, billing, monetization, and network management solutions.
3. Cloud-Based Services: Cloud migration and AI modernization services. Now generating over 30% of sales from cloud-based services, up from 25% prior year, as operators transition to cloud-native architectures.
4. Professional Services: Systems integration, consulting, and implementation services for digital transformation projects including quality engineering, cloud migration, and data transformation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Amdocs develops and licenses software platforms for communications service providers, including its aOS agentic operating system, BSS/OSS suites (Customer Experience Suite, Amdocs ConnectX, Intelligent Networking Suite), and the eSIM Cloud lifecycle management platform. The company complements these products with long-term managed services, systems integration, consulting, and cloud migration services for telecom operators, media companies, and financial institutions.

Product overview

Amdocs provides cloud-native, open, dynamic, and GenAI-driven products and services enabling digital transformation for communications and media companies worldwide. The portfolio centers on aOS (Agentic Operating System), described as the world's first agentic operating system for telecommunications, which runs on top of existing BSS/OSS infrastructure to accelerate generative AI adoption. The aOS platform incorporates Cognitive Core as its AI intelligence layer and Agentic Services for orchestrating automated multi-agent workflows. Supporting the aOS platform is the Customer Experience Suite delivering AI-driven BSS/OSS functionality, Amdocs ConnectX as an all-in-one SaaS BSS platform for customer management and monetization, and Amdocs Networks providing the OSS foundation including the Intelligent Networking Suite for end-to-end lifecycle automation, Service Assurance Suite (Helix) for network monitoring, Service Activation, Network Inventory, Fault Management, and Service and Network Orchestration. Amdocs Studios extends the portfolio with digital engineering services including Cloud Studio for cloud-native migration, Mainframe Modernization for legacy transformation, and Experience & Digital Engineering for customer experience design. The eSIM Cloud product line covers comprehensive eSIM lifecycle management including Cloud Orchestration, Entitlement Platform, Remote eSIM Manager, Global eSIM Traveler Solution, and fraud prevention capabilities (eSIMGuard). Recent additions include Store Genie for AI-powered retail customer service, Telco AI Agents on Google Gemini marketplace, and CES26 as an agent-driven BSS-OSS-Network suite. Key technology partnerships include NVIDIA for AI infrastructure, AWS and Microsoft Azure for cloud, Google Cloud for contact center solutions, Red Hat OpenShift for container orchestration, and Fujitsu (1Finity) and Supermicro for AI-RAN solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Amdocs aOS: The world's first agentic operating system for telecommunications, embedding intelligence into telecom operations to accelerate generative AI strategies.
• Amdocs amAIz Platform
• Amdocs Studios
• Amdocs ConnectX
• Amdocs CES
• Store Genie
• eSIM Cloud
• Intelligent Networking Suite
• Cognitive Core

Products and services

• Amdocs aOS (Agentic Operating System) World's first agentic operating system for telecommunications that runs on top of any BSS/OSS stack to accelerate generative AI strategies, elevate customer experiences, and drive measurable efficiency at scale through autonomous AI agents.
• Customer Experience Suite AI-driven BSS/OSS offerings featuring agent-driven automation, modular design, open architecture, and configurable experiences and workflows for telecom operators.
• Amdocs ConnectX All-in-one open SaaS BSS platform for customer management, commerce, and monetization enabling innovation and strategic experimentation for telecom operators.
• Intelligent Networking Suite Telco-grade open automation platform helping CSPs run end-to-end service and network lifecycles with unified lifecycle automation for design, orchestration, activation, inventory, and assurance.
• eSIM Cloud Comprehensive cloud-native SaaS platform for end-to-end eSIM lifecycle management including activation, entitlement, subscription management, and orchestration with pre-integrated BSS connectivity and GSMA compliance.
• Amdocs Studios Services Experience-led and digital engineering services division offering holistic services including Cloud Studio, Experience & Digital Engineering Studio, and Mainframe Modernization capabilities for enterprise transformation.
• Service Assurance Suite (Helix) AI-powered service assurance for predicting, identifying, and resolving service-impacting problems and network outages in dynamic 5G and cloud-era networks using AI/ML for proactive fault detection.
• Monetization Platform Telecom monetization solutions enabling service providers to capture and manage revenue across consumer and enterprise segments with flexible billing and charging capabilities.

Quantifiable outcome

• Store Genie reduced order inquiry time from 10 hours to 2 minutes
• +7 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability13 records

Feature7 records

Partnerships

Twelve partnerships are on record, tiered strategic, minor and core.

• 1Finity (Fujitsu company)strategicTechnology or Integration · 23 June 2026Joint development of live AI-RAN field-validated blueprint demonstrating next-generation Open vRAN architecture. 1Finity provided Open vRAN radios and software framework for the multi-vendor solution.
• SupermicrostrategicTechnology or Integration · 23 June 2026Partnership supplying ARM-based servers equipped with NVIDIA GH200 Grace Hopper Superchips for AI-RAN workloads deployed on Red Hat OpenShift.
• Yess (Israeli startup)minorStrategic or Co-development Partner · 25 May 2026Acquisition of Israeli startup Yess specializing in autonomous AI agent systems, bringing 13-person development team to join Amdocs' Generative AI and Data division.
• NVIDIAcoreTechnology or Integration · 16 March 2026Collaboration to deliver AI-accelerated application modernization using NVIDIA GPU acceleration, NeMo, NIM microservices, and Nemotron LLMs. Enables faster cloud migration and large-scale enterprise transformation with improved reliability and time-to-value.
• Stanford UniversitystrategicStrategic or Co-development Partner · 2 March 2026Research collaboration with Stanford's Software Engineering Productivity Research Group to study how large-scale AI integration affects software engineering workflows in enterprise environments.
• Amazon Web Services (AWS)coreTechnology or Integration · 27 February 2026Multi-year strategic collaboration combining Amdocs' aOS agentic operating system with AWS AI and cloud technologies. Covers agentic services for application modernization, autonomous networks, AI Factory platform, and agentic contact center solutions. Already engaged with leading North American tier-1 CSP on large-scale modernization program.
• MicrosoftcoreTechnology or Integration · 27 February 2026Partnership to deliver AI-accelerated application modernization solutions leveraging Microsoft Azure OpenAI, GitHub Copilot, and Fabric IQ. Integrates Amdocs Agentic Services into coordinated multi-agent workflows for billing, customer care, network optimization, and service orchestration.
• Google CloudcoreTechnology or Integration · 27 February 2026Collaboration to launch AI-powered agentic telco contact center combining Google Cloud's Gemini Enterprise for Customer Experience with Amdocs' Cognitive Core platform. Enables automation of billing inquiries, payment issues, and plan changes.
• Matrixx SoftwarecoreStrategic or Co-development Partner · 1 May 2025Acquisition of Matrixx Software for $300 million to strengthen Amdocs' position in real-time charging and monetization for major clients including Verizon, Telus, and Telefonica.
• TEOCOcoreStrategic or Co-development Partner · 3 July 2023Completed acquisition of TEOCO's service assurance business in July 2023, enhancing Amdocs' network automation and service orchestration capabilities for service providers.
• Dell TechnologiesstrategicTechnology or IntegrationCollaboration on Open RAN management focusing on Service Management and Orchestration (SMO) and O-Cloud management with Vodafone as proof-of-concept partner.
• Red HatstrategicTechnology or IntegrationTechnology partnership for AI-RAN deployment on Red Hat OpenShift platform enabling multi-vendor Open RAN orchestration.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Hansen Technologies: Hansen Technologies provides billing, BSS, and customer experience software to utilities, communications, and media companies. It overlaps with Amdocs in CSP billing and customer engagement platforms, particularly for tier-2 and tier-3 operators.
• Cerillion Technologies: Cerillion is a listed BSS/OSS vendor providing billing, CRM, and self-service solutions to mid-tier CSPs. While smaller than Amdocs, it targets the same telecom customer experience and monetization use cases, often competing on smaller-scale greenfield BSS deployments.
• Netcracker Technology: Netcracker Technology provides BSS/OSS suites and digital transformation solutions to telecom operators globally, directly competing with Amdocs across billing, customer engagement, and network orchestration. It is the closest direct competitor in the same product category serving the same CSP customers.
• CSG International: CSG provides revenue management, BSS, and digital services platforms to communications and media companies, with strong overlap to Amdocs' billing, monetization, and customer engagement offerings for CSPs. It is a direct competitor in telecom billing and BSS modernization.
• Mavenir: Mavenir provides cloud-native network software including BSS, OSS, and Open RAN solutions targeting CSPs. As an emerging telecom software specialist, it overlaps with Amdocs in network transformation, particularly around 5G core, Open RAN, and cloud-native BSS.

Others

• Accenture: Accenture is a global systems integrator with a large Communications, Media, and Technology practice that delivers BSS/OSS implementation, managed services, and cloud migration for CSPs. It is an ecosystem partner and occasional competitor to Amdocs for large transformation programs.

Broad incumbents

• IBM Consulting: IBM's telecom industry practice delivers consulting and managed services for CSP digital transformation, including hybrid cloud and AI-driven BSS modernization. While broader than Amdocs, IBM competes for the same large-scale transformation RFPs with tier-1 operators.
• Ericsson: Ericsson is a global telecom equipment incumbent with growing OSS/BSS software and managed services offerings for CSPs. While its core is RAN and network hardware, its Digital Services portfolio (formerly Ericpol, OSS/BSS) competes with Amdocs for telecom operator transformation spend.
• Nokia: Nokia operates a Network Infrastructure and Cloud and Network Services business that includes BSS, OSS, and analytics software for CSPs. As a broader telecom incumbent, it overlaps with Amdocs in network automation, OSS modernization, and 5G monetization engagements.
• Huawei: Huawei's carrier software division offers BSS, OSS, and network management solutions to telecom operators, particularly in Asia, Africa, and parts of EMEA. It competes with Amdocs in CSP transformation deals globally, though with limited footprint in North America due to geopolitical restrictions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/amdocs
• Xx.com/amdocs
• Facebookfacebook.com/amdocs

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries4 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A25 records

Investments12 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Amdocs