What Backup Radar does

Backup Radar is a cloud-based backup monitoring, SLA management, and compliance reporting platform built specifically for Managed Service Providers (MSPs). The platform normalizes success, fail, warning, and no-result statuses across multiple backup vendors into a single dashboard, eliminating the need for MSP technicians to monitor multiple vendor portals. Core capabilities include SLA-based alerting with per-client threshold configuration, intelligent ticket automation that suppresses non-urgent noise, RPO mapping, a Backup Plans Wizard, and client-branded reporting for quarterly business reviews. The product maintains up to 10 years of backup history for audit trails and feeds compliance evidence into ControlMap. According to company-stated metrics, it monitors 3.01M+ backups across 232+ backup and PSA integrations and reports a 90% reduction in non-urgent alerts for users.

The product is organized into five modules — Centralized Reporting, Compliance Reporting, Process Standardization, SLA Management, and Ticket Automation — and integrates with ScalePad's Lifecycle Manager and ControlMap to form part of a broader MSP management suite that also includes Quoter and Cognition360. ScalePad Software Inc. is the parent legal entity operating Backup Radar as a sub-brand ('ScalePad Backup Radar'), with the corporate entity domiciled in the United States and the product organization historically based in Vancouver, Canada. Founded in 2015, the company holds SOC 2 Type II and ISO 27001 certifications at the ScalePad entity level.

Backup Radar operates as a SaaS subscription product with tiered pricing based on the number of monitored backups or clients, though pricing is not publicly disclosed. Go-to-market is sales-led, with 'Book a Demo' and 'Explore Pricing' calls-to-action indicating a consultative evaluation process targeting MSP decision-makers. Distribution is direct through ScalePad's enterprise field sales motion, with no third-party channel partners disclosed. The company's revenue model is recurring subscription, and its primary customer segment is the global MSP market, with one named customer testimonial from ited (an SMB IT services firm). Founder Patrick Leonard serves as CEO.

Name

Backup Radar

Legal name

ScalePad Software Inc.

Website

https://backupradar.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Backup Radar is a cloud-based backup monitoring and SLA compliance platform for Managed Service Providers. It normalizes backup statuses across 232+ vendors, automates ticket workflows, and produces client-branded reports within the ScalePad suite.

Ownership category

akta.pro rank

Product category

Backup Monitoring Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

akta.pro secondary industries

Backup & Recovery Software (HDABAEAD), Managed Backup Operations (On-Prem & Hybrid) (BPAEALAC)

Keywords

• Backup monitoring software
• SLA compliance reporting
• MSP management platform
• Backup ticket automation
• Multi-vendor backup normalization

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription: Backup Radar operates as a SaaS platform with subscription-based pricing for MSPs, with tiered plans based on the number of monitored backups or clients. The subscription model includes access to the monitoring platform, integrations, reporting, and SLA management features.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Backup Radar is a SaaS platform for Managed Service Providers (MSPs) that centralizes monitoring of multi-vendor backup products, normalizes success/fail/warning/no-result statuses into one dashboard, evaluates jobs against per-client SLA thresholds, automates ticket creation in PSA tools, and generates client-branded reports and compliance evidence for QBRs and audits.

Product overview

Backup Radar is a unified backup monitoring platform for MSPs. It is built and marketed by ScalePad Software Inc. The platform consists of the core Backup Radar product, which includes five named modules — Centralized Reporting, Compliance Reporting, Process Standardization, SLA Management, and Ticket Automation — plus features such as the Backup Plans Wizard and RPO Mapping. The platform integrates with Lifecycle Manager (for surfacing backup health risk in client roadmaps) and ControlMap (for feeding compliance evidence into control frameworks). The broader ScalePad product portfolio includes Lifecycle Manager, ControlMap, Quoter, and Cognition360, with Backup Radar serving as the backup monitoring and SLA visibility pillar of the suite.

Differentiator

Problem solved

Functional benefit

Products and services

• Backup Radar

Quantifiable outcome

• Reduces non-urgent backup alerts by 90%
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• ScalePad Software Inc.coreStrategic or Co-development PartnerBackup Radar is a product developed and marketed by ScalePad Software Inc. ScalePad operates as the parent company and platform, with Backup Radar forming one component of the MSP management suite alongside Lifecycle Manager, ControlMap, Quoter, and Cognition360. The partnership represents a product-to-suite integration where Backup Radar benefits from ScalePad's brand, distribution, and cross-sell opportunities within the existing MSP customer base.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/backupradar
• LinkedInlinkedin.com/company/backupradar

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Backup Radar