ScalePad
ScalePad is a Vancouver-based SaaS company providing an integrated MSP operating system with five core products (Lifecycle Manager, ControlMap, Quoter, Backup Radar, Cognition360) connected via 364+ native integrations and an MCP server. It serves 12,000+ managed service provider partners globally.
- Company typePrivate
- Founded2015
- HeadquartersVancouver, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What ScalePad does
ScalePad Software Inc. is a Vancouver, Canada-based SaaS company founded in 2015 that builds an integrated operating system for Managed Service Providers (MSPs). The platform consists of five core products — Lifecycle Manager (a customer success platform purpose-built for MSPs, encompassing roadmaps, QBRs, assessments, meetings, deliverables, budgets, asset lifecycle, and SaaS/AI usage visibility), ControlMap (governance, risk, compliance, and vCISO automation), Quoter (CPQ and quote-to-cash), Backup Radar (backup SLA monitoring and compliance), and Cognition360 (business intelligence for ConnectWise) — assembled through a sustained acquisition cadence that added Backup Radar in November 2021, Cognition360 in February 2023, ControlMap in March 2023, Lifecycle Insights in April 2023, AdeptMC in July 2023, Quoter in October 2023, and Produce8 in January 2026.
The ScalePad Platform ties these products together through an open integration layer: a public REST API with regional endpoints in the US, EU, Canada, and Australia, plus a Model Context Protocol (MCP) server that exposes the suite to AI agents such as Claude, Cursor, GitHub Copilot, and Windsurf, alongside 364+ native integrations spanning PSA (16+), RMM (30+), backup/disaster recovery (235+), security, documentation, CRM, and networking tools. AI features include ScalePad Copilot (BETA) for generative client insights and AI-powered QBR deck generation, Cognition360 predictive analytics on ConnectWise PSA data, automated compliance scoring, and the recent Lifecycle Manager SaaS & AI usage visibility module for shadow IT and license optimization. The platform holds SOC 2 Type II and ISO 27001 certifications and is GDPR, CCPA, PIPEDA, and Quebec Law 25 compliant; it serves 12,000+ MSP partners managing 90M+ assets and 3.01M+ backups.
Revenue is generated primarily through SaaS subscriptions to individual products or the integrated suite, sold on a quote-based annual billing model via a product-led growth motion that pairs inside-sales-assisted demo booking with a freemium ControlMap entry point launched August 12, 2025. Distribution relies on direct MSP sales supported by PSA/RMM/BDR vendor ecosystem partnerships with ConnectWise, Datto, N-able, Kaseya, Microsoft, and others, plus a Zapier connector reaching 7,000+ downstream applications. The company remains privately held with one disclosed funding round (July 21, 2021, led by Integrity Growth Partners with undisclosed terms) and no parent-company relationship.
ScalePad firmographics
Firmographics- Name
- ScalePad
- Legal name
- ScalePad Software Inc.
- Website
- https://scalepad.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ScalePad is a Vancouver-based SaaS company providing an integrated MSP operating system with five core products (Lifecycle Manager, ControlMap, Quoter, Backup Radar, Cognition360) connected via 364+ native integrations and an MCP server. It serves 12,000+ managed service provider partners globally.
- Ownership category
- akta.pro rank
ScalePad industry classification
Industry- Product category
- MSP Customer Success Platform
- NAICS
- Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)
Keywords
Where ScalePad is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
ScalePad business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscriptions: ScalePad operates on a SaaS subscription model with products sold as individual modules or as an integrated suite. Products include Lifecycle Manager, ControlMap, Quoter, Backup Radar, and Cognition360. Subscription tiers exist with Lifecycle Manager Pro or higher required for API access. Pricing is quote-based with annual billing typical.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | ControlMap Free Version |
| Subscription | Annual | Lifecycle Manager Pro |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
ScalePad product offering
Product offeringCore offering
ScalePad provides a multi-product SaaS platform ecosystem serving Managed Service Providers (MSPs). The core offering combines five integrated products — Lifecycle Manager (customer success), ControlMap (compliance/GRC), Quoter (quote-to-cash), Backup Radar (backup SLA monitoring), and Cognition360 (business intelligence for ConnectWise) — connected through open APIs and an MCP server. The platform enables MSPs to automate customer success workflows, manage IT asset lifecycles, prove compliance, and generate AI-powered client deliverables such as QBR decks.
Product overview
ScalePad is an MSP operating system built around a platform-plus-products architecture. The core ScalePad Platform provides open APIs, an MCP server for AI integration, and pre-built automation recipes that connect the MSP stack (PSA, RMM, documentation, security, backup, CRM) through 364+ native integrations. Five core products form the operational suite: Lifecycle Manager (the primary customer success hub), ControlMap (governance, risk, compliance & vCISO), Quoter (CPQ and quote-to-cash), Backup Radar (backup SLA monitoring), and Cognition360 (business intelligence for ConnectWise). Lifecycle Manager is the central client-facing platform where roadmaps, assessments, meetings, deliverables, budgets, and SaaS/AI visibility are managed — pulling in compliance signals from ControlMap, backup SLA data from Backup Radar, hardware lifecycle context for Quoter, and financial insights from Cognition360. The ScalePad Platform exposes the entire ecosystem programmatically for AI agents, custom automations, and partner-built integrations.
Differentiator
Problem solved
Functional benefit
Brands
- Lifecycle Manager: Customer Success Platform - The only customer success platform built for MSPs, helping teams manage client relationships through roadmaps, budgets, assessments, meetings, deliverables, asset lifecycle data, and account planning.
- ControlMap
- Quoter
- Backup Radar
- Cognition360
- ScalePad Copilot
Products and services
- Lifecycle Manager The primary customer success platform built for MSPs, serving as the central hub where client-facing work happens. Lifecycle Manager connects roadmaps, budgets, assessments, meetings, deliverables, asset lifecycle data, SaaS management, and account planning into one unified motion, and integrates signals from ControlMap (compliance gaps), Backup Radar (SLA failures), Quoter (hardware lifecycle), and Cognition360 (profitability). Modules include Assessments, Asset Management, Budget, Copilot (AI), Deliverables, Meetings, Roadmap, SaaS Management, and Warranty Marketplace.
- ControlMap Governance, risk, and compliance (GRC) platform and vCISO solution for MSPs. ControlMap turns regulatory pressure into recurring revenue by helping MSPs manage cybersecurity compliance, automate compliance checks, assess risks, manage policies and procedures, collect evidence, and deliver vCISO services. Supports frameworks including SOC 2, NIST CSF, ISO 27001, CIS Controls, and CMMC.
- Quoter CPQ (Configure, Price, Quote) and quote-to-cash automation platform for MSPs. Quoter enables proposal creation, contract management, and payment processing in one workflow, integrating automated quoting and contract management into the ScalePad platform.
- Backup Radar Backup SLA monitoring and compliance platform for MSPs. Backup Radar proves every client's data is protected by centralizing backup compliance intelligence, automating operational responses, and ensuring clients consistently meet their defined SLA and RPO data protection standards. Includes a public API for backup health and device data.
- Cognition360 Business intelligence platform purpose-built for ConnectWise. Cognition360 turns ConnectWise PSA data (tickets, contracts, time entries, members, opportunities) into operational and financial truth, leveraging AI-driven analytics and machine learning to boost MSP productivity and profitability.
- ScalePad Platform The open integration and automation layer connecting all ScalePad products. ScalePad Platform provides REST APIs, an MCP server for AI tools, autonomous agent support, and pre-built automation recipes. It serves as the programmable client layer connecting PSA, RMM, documentation, security, BDR, CRM, and networking tools across the MSP stack with 364+ integrations, and hosts community automation recipes and developer documentation.
- ScalePad MCP Server Model Context Protocol server that gives compatible AI clients (Claude Desktop, Cursor, Windsurf, GitHub Copilot, Claude Code, Copilot Studio, Roo Code, Codex) direct access to the ScalePad API. Exposes OpenAPI tools (list-endpoints, get-endpoint, search-specs, execute-request) and documentation tools (search, fetch) for AI-driven automation and querying across the ScalePad product suite.
Quantifiable outcome
- 12,000+ MSP partners globally
- +4 more outcomes
Companies that use ScalePad
Customer profileNamed customers11 records
Segments1 record
Ideal customer profiles1 record
ScalePad technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration39 records
AI capability12 records
Feature7 records
ScalePad partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and support.
- ConnectWisecorePrimary PSA integration partner with 17 ScalePad integrations across 6 ScalePad products. Enables MSP data sync between ConnectWise PSA and ScalePad platform for client management, contracts, and ticket data.
- NinjaOnecoreRMM integration with 3 ScalePad integrations across Lifecycle Manager, ControlMap, and ScalePad Platform. Founded 2013, headquartered Austin, Texas, 1,000+ employees, serves 24,000+ customers across 120+ countries.
- DattocorePrimary RMM and backup integration partner with native connectors for device monitoring and backup job status across Datto's MSP platform.
- N-ablecore6 ScalePad integrations across 4 N-able products including N-central, N-sight RMM, Cove Data Protection, and Passportal for comprehensive MSP coverage.
- AutotaskcorePSA integration enabling MSP data sync with Autotask PSA platform for tickets, contracts, and client management.
- IT GluesupportIT documentation integration connecting documentation data into ScalePad customer success workflows.
- HudusupportIT documentation platform integration for MSP documentation workflow connectivity.
- VeeamsupportBackup and disaster recovery integration for monitoring Veeam backup jobs and SLA compliance.
- Microsoftcore19 ScalePad integrations across 4 ScalePad products including Azure, Microsoft 365, Endpoint Manager, Intune, and related Microsoft services for comprehensive Microsoft ecosystem coverage.
- Cisco MerakisupportNetwork monitoring integration connecting Cisco Meraki network topology and monitoring data into ScalePad platform.
- HuntresssupportSecurity platform integration for threat intelligence and security context within ScalePad compliance workflows.
- HaloPSAsupportPSA integration with 5 ScalePad integrations across all ScalePad products for MSP data connectivity.
- Kaseyasupport37 ScalePad integrations across 5 ScalePad products covering Kaseya's MSP software portfolio.
- HubSpotsupportCRM integration pushing renewal and upsell signals from ScalePad into HubSpot sales workflow automatically.
- SalesforcesupportCRM integration pushing ScalePad customer success signals into Salesforce CRM and sales pipeline.
- ZapiercoreNative Zapier integration connecting ScalePad to 7,000+ applications for no-code workflow automation. Enables MSPs to create automated workflows (Zaps) between ScalePad and CRM, ticketing, communication platforms.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
ScalePad competitors and assessment
Company assessmentBroad incumbents
- ConnectWise: ConnectWise is the dominant PSA vendor in the MSP market and ScalePad's deepest integration partner (17 integrations across 6 ScalePad products). Its Asio platform and broader suite (RMM, documentation, security) overlap with multiple ScalePad products and represent the principal incumbent ScalePad must coexist with.
- Kaseya: Kaseya's IT Complete suite spans PSA, RMM, BDR (Datto), documentation (IT Glue), security, and backup — the broadest incumbent in the MSP space and ScalePad's second-largest integration partner (37 integrations across 5 ScalePad products). Competes directly across nearly every ScalePad product line via owned brands.
- Vanta: Vanta is the leading horizontal compliance automation platform supporting SOC 2, ISO 27001, HIPAA, and more. While not MSP-specific, it competes with ScalePad's ControlMap for compliance-driven revenue and increasingly serves MSPs delivering vCISO services to their end clients.
Emerging players
- Pax8: Pax8 is a cloud commerce marketplace for MSPs and a ScalePad partner across multiple products; it is also expanding into partner-ops tooling (catalog, billing, quoting) that overlaps with Quoter, positioning it as both an ecosystem ally and a potential adjacent competitor for MSP workflow spend.
- Cynomi: Cynomi is an AI-driven vCISO platform for MSPs and MSSPs offering compliance assessments, policy generation, and remediation workflows — directly comparable to ScalePad's ControlMap vCISO module and competing for the same MSP-led compliance service motion.
Direct peers
- N-able: N-able offers RMM (N-central, N-sight), backup (Cove Data Protection), and security (Passportal) for MSPs — a direct competitor across ScalePad's RMM-adjacent integrations (6 integrations across 4 N-able products) and a comparison point for MSPs evaluating integrated versus best-of-breed stacks.
- Atera: Atera is a PSA + RMM platform designed for SMB MSPs with AI-powered features and per-technician pricing. It competes with ScalePad's Lifecycle Manager and the broader ScalePad Platform for the same SMB-MSP budget, particularly via its bundled AI capabilities.
- BrightGauge: BrightGauge is a reporting and BI dashboard platform purpose-built for MSPs that pull data from ConnectWise, Autotask, and other PSAs — directly comparable to ScalePad's Cognition360 product and overlapping with Lifecycle Manager reporting/roadmap use cases for the same MSP buyer.
- NinjaOne: NinjaOne is an RMM-led endpoint management platform serving 24,000+ MSP customers across 120+ countries. While its core is RMM, it is rapidly expanding into ticketing, documentation, and backup — overlapping with ScalePad's Lifecycle Manager and Backup Radar for the same MSP buyer persona.
- Liongard: Liongard provides automated IT documentation, configuration change detection, and asset intelligence for MSPs — overlapping directly with Lifecycle Manager's asset lifecycle, assessment, and roadmap capabilities and competing for the same MSP customer success budget.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ScalePad social profiles
Digital presenceScalePad compliance and trust
Trust signalCompliance6 records
ScalePad financial estimates
Financial estimateRevenue estimate
Valuation estimate
ScalePad leadership team
Management profileNumber of profiles
Profiles3 records
ScalePad subsidiaries and ownership
Company hierarchySubsidiaries7 records
ScalePad funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ScalePad M&A and investment
M&A and investmentM&A7 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ScalePad
What does ScalePad do?
ScalePad provides a multi-product SaaS platform ecosystem serving Managed Service Providers (MSPs). The core offering combines five integrated products — Lifecycle Manager (customer success), ControlMap (compliance/GRC), Quoter (quote-to-cash), Backup Radar (backup SLA monitoring), and Cognition360 (business intelligence for ConnectWise) — connected through open APIs and an MCP server. The platform enables MSPs to automate customer success workflows, manage IT asset lifecycles, prove compliance, and generate AI-powered client deliverables such as QBR decks.
Is ScalePad a public or private company?
ScalePad is a private company. It is classified as venture growth investor backed and is currently operating.
When was ScalePad founded?
ScalePad was founded in 2015. It employs 101 to 250 people.
Where is ScalePad based?
ScalePad is headquartered in Vancouver, Canada, in the North America region.
How does ScalePad make money?
One revenue line is on record: software Subscriptions.
Who are ScalePad's main competitors?
Broad incumbents on record are ConnectWise, Kaseya and Vanta. Emerging players are Pax8 and Cynomi. Direct peers are N-able, Atera, BrightGauge, NinjaOne and Liongard.
Does ScalePad have an API?
Yes. ScalePad offers a public REST API with x-api-key authentication (header: x-api-key). Default rate limit is 50 requests per 5 seconds. The API is versioned using major versioning (v1, v2, v3) with a minimum 1-year support guarantee per version. Available APIs include: Core API (shared foundational resources: clients, contacts, members, hardware assets, SaaS assets, opportunities, service contracts, tickets, integration configurations) — accessible with any paid product subscription; Quoter API (quoting catalog and quote data: items, item groups, item options, categories, manufacturers, suppliers, quotes, quote templates, line items, supplier datafeeds) — accessible with any paid product subscription; ControlMap API (compliance health and risk metrics: compliance scores, evidences, evidence requests, risk assessments, action items, document management) — accessible with any paid product subscription; Lifecycle Manager API (strategic IT planning: initiatives, goals, meetings, action items, notes, contracts, hardware lifecycles, assessment templates) — requires Lifecycle Manager Pro or higher subscription. Regional endpoints are available: US (api.scalepad.com, default), EU (eu.api.scalepad.com), CA (ca.api.scalepad.com), AU (au.api.scalepad.com). Core, Lifecycle Manager, and Quoter APIs are US-only. ControlMap and BackupRadar APIs are available in all regions. Zapier integration connects ScalePad to 7,000+ apps with no-code automation. Developer documentation is at developer.scalepad.com.
What industry is ScalePad in?
ScalePad's product category is MSP Customer Success Platform. Its primary akta.pro industry code is HDAEAHAI, Enterprise Work Management & Collaborative Workflow Platforms. Its NAICS code is 541519 and its SIC code is 7372.