Synchrony Pharmacy
Synchrony Pharmacy is a long-term care pharmacy that dispenses medications and delivers clinical pharmacy services to 400+ skilled nursing and senior living communities across 19 states, plus a URAC-accredited mail-order home delivery service. It operates as a subsidiary of Trilogy Health Services.
- Company typePrivate
- Founded2004
- HeadquartersLouisville, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Synchrony Pharmacy does
Synchrony Pharmacy is a long-term care pharmacy operator that dispenses medications and delivers clinical pharmacy services to skilled nursing facilities, assisted living and senior living communities, home-bound seniors, and employer groups. The company is a wholly-owned subsidiary of Trilogy Health Services and operates as the pharmacy arm of the Synchrony Health Services umbrella, alongside Synchrony Rehabilitation, Synchrony Lab, and Synchrony Wellness Pharmacy. Founded in 1994 and headquartered in Louisville, Kentucky, the company runs seven regional pharmacy distribution centers (Louisville; Charlotte, NC; Columbus, OH; Des Moines, IA; Grand Rapids, MI; Indianapolis, IN; and Tampa, FL) supporting 400+ community customers across 19 states and approximately 30,000 residents.
The product platform rests on a proprietary technology stack that includes the award-winning, AI-augmented RxOE medication order entry system (co-developed with Prama and Trilogy, reducing average order times by 40% and manual verification errors by more than 30%), PackEDGE time-of-day medication packaging, the Synchrony Exchange Portal for facility reporting, the ArrivalRX transitions-of-care program, the SET falls-prevention program, and an integrated GeneIQ pharmacogenomics decision-support capability. SynchronyRx@Home extends the dispensing footprint into mail-order delivery for individual seniors and employer groups, with URAC-accredited operations.
Revenue is generated through managed pharmacy services contracts with senior care facilities (dispensing fees and clinical service agreements), subscription-based mail order prescription delivery under SynchronyRx@Home, and professional clinical services including medication reviews, prior authorization management, immunization programs, and regulatory compliance support. Pricing is quote-based for enterprise healthcare facilities and subscription-based for Rx@Home, with no publicly disclosed pricing. Distribution is direct, via regional pharmacy delivery to facilities and home mail order, with on-site clinical services including vaccination clinics, cart audits, and consultant pharmacist visits. Customers include Trilogy Health Services (parent and Flagship anchor), independent skilled nursing and senior living operators, and employer groups providing pharmacy benefits to roughly 15,000 employees and dependents.
Synchrony Pharmacy firmographics
Firmographics- Name
- Synchrony Pharmacy
- Legal name
- Synchrony Pharmacy
- Website
- https://synchronypharmacy.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Synchrony Pharmacy is a long-term care pharmacy that dispenses medications and delivers clinical pharmacy services to 400+ skilled nursing and senior living communities across 19 states, plus a URAC-accredited mail-order home delivery service. It operates as a subsidiary of Trilogy Health Services.
- Ownership category
- akta.pro rank
Synchrony Pharmacy industry classification
Industry- Product category
- Long-Term Care Pharmacy Services
- NAICS
- Pharmacies and Drug Retailers (456110)
- SIC
- Retail-Drug Stores And Proprietary Stores (5912)
- akta.pro primary industry
- Long-Term Care (LTC) & Skilled Nursing Facility Pharmacies (HLAFALAF)
- akta.pro secondary industries
- Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG), Medication Reconciliation & Transitions-of-Care Pharmacy Services (HLAFALAK), Mail-Order Pharmacy & Home Delivery (HLAEAKAF), Prescription Pickup, Delivery & Refill Coordination (HSABALAC)
Keywords
Where Synchrony Pharmacy is headquartered
LocationHeadquarters
- HQ city
- Louisville
- HQ country
- United States
- HQ region
- North America
Offices8 records
Markets served
Synchrony Pharmacy business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure
Revenue model
- Long-Term Care Pharmacy Services: Pharmacy services to skilled nursing, assisted living, and senior living communities including medication dispensing, clinical support, and delivery services. Revenue generated through pharmacy dispensing fees and service contracts with healthcare facilities.
- Mail Order / Rx@Home Pharmacy: Mail order pharmacy services delivering medications to patients' homes with PackEDGE packaging, automatic refills, and 24/7 pharmacist access. Includes employer-group solutions serving 15,000 employees and dependents.
- Clinical Services: Clinical consultation, medication reviews, prior authorization management, immunization programs, transitions of care support, and regulatory compliance assistance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Skilled Nursing and Senior Living Pharmacy Services - Custom enterprise pricing |
| Subscription | Monthly | Rx@Home - Residential mail order pharmacy with PackEDGE packaging |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Synchrony Pharmacy product offering
Product offeringCore offering
Synchrony Pharmacy is a long-term care and institutional pharmacy provider serving skilled nursing facilities, assisted living, and senior living communities with medication dispensing, clinical pharmacy support, prior authorization management, transitions-of-care coordination, vaccination clinics, and 24/7 pharmacist access. It also runs SynchronyRx@Home, a mail-order pharmacy delivering PackEDGE-packaged medications to seniors' homes and employer groups, supported by proprietary technology including the AI-augmented RxOE order entry system, automated dispensing machines, the Synchrony Exchange Portal, and GeneIQ pharmacogenomic decision support.
Product overview
Synchrony Pharmacy offers a unified pharmacy services platform for skilled nursing and senior living communities under the Synchrony Health Services umbrella. The core product is Synchrony Pharmacy, which provides medication dispensing, clinical pharmacy support, and regulatory compliance. This integrates with SynchronyRx@Home (mail order pharmacy with PackEDGE packaging), RxOE (AI-augmented medication order entry), and the Synchrony Exchange Portal (customer reporting platform). Additional services include Synchrony ArrivalRX for care transitions, the SET program for fall prevention, and GeneIQ pharmacogenomics partnership for precision medicine. The company also offers Synchrony Lab and Synchrony Rehabilitation as sister services under the same brand umbrella.
Differentiator
Problem solved
Functional benefit
Brands
- SynchronyRx@Home: Mail order pharmacy service with PackEDGE packaging that organizes medications by dose and time of day for home delivery, supporting medication adherence for seniors.
- PackEDGE
- RxOE (Medication Order Entry & Pharmacy Agent)
- ArrivalRX
- Synchrony Exchange Portal
- SET Program (Screen, Evaluate, Treat)
Products and services
- Synchrony Pharmacy (Skilled Nursing) Long-term care pharmacy services for skilled nursing facilities, including medication dispensing, clinical pharmacy support, regulatory compliance assistance, prior authorization management, immunization programs, 24/7 pharmacist access, and 7-day-a-week delivery with 4-hour emergency STAT service.
- Synchrony Pharmacy (Senior Living) Pharmacy services tailored for assisted living and senior housing communities, including custom medication packaging, clinical support, operational streamlining, survey readiness, fall prevention (SET program), psychotropic medication oversight, and antimicrobial stewardship.
- SynchronyRx@Home Mail-order pharmacy service delivering PackEDGE-packaged medications by time of day directly to seniors' homes, with automatic refills, free shipping, temperature-controlled delivery, 24/7 pharmacist access, and physician coordination. Also offered as an employer-group pharmacy benefit.
- GeneIQ Pharmacogenomics Services Real-time pharmacogenomics clinical decision support service for skilled nursing facilities, enabling clinicians to interact dynamically with laboratory results and combine patient genetic data with medication risk factors for optimal treatment selection.
- SynchronyRx@Home Transitions Rx Program 30-day transitional medication supply program that bridges medication management during transitions from hospital to home, with automatic refill capability.
Quantifiable outcome
- 99.996% accuracy on dispensed medications
- +9 more outcomes
Companies that use Synchrony Pharmacy
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Synchrony Pharmacy technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability4 records
Feature7 records
Synchrony Pharmacy partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor, core and flagship.
- Senior Housing News (DISHED | WELLNESS Conference)minorGold Sponsor of DISHED | WELLNESS Conference organized by Senior Housing News. Premier event showcasing dining and wellness innovations in senior living industry.
- GeneIQcorePartnership to provide real-time pharmacogenomics services to nursing facilities nationwide. GeneIQ's Live Dynamic Clinical Decision Support tools enable Synchrony pharmacists to interact dynamically with laboratory results, combining patient genetic results with medication risk factors for optimal treatment plans. Partnership impacts approximately 200 Skilled Nursing Home Facilities immediately, with plans to expand nationwide.
- KAHCF/KCAL (Kentucky Association of Health Care Facilities/Kentucky Center for Assisted Living)minorAnnual Gold sponsorship of KAHCF/KCAL Day in Frankfort advocacy event for Kentucky long-term care industry, sponsoring every year since 2021. Provides platform for industry advocates to engage with legislators.
- Trilogy Health ServicesflagshipParent company and primary customer. Synchrony Health Services (umbrella brand) houses pharmacy, therapy, and lab service offerings. Trilogy Health Services created Synchrony as ancillary services business in 2019 to boost clinical excellence. Synchrony serves Trilogy communities as an 'incubator' for testing integrated care approaches.
- PramacoreTechnology collaboration partner in development of RxOE (Medication Order Entry & Pharmacy Agent) - AI-augmented pharmacy agent system built in collaboration with Prama and Trilogy Health Services.
Scale indicators22 records
Recent moves7 records
Expansion highlights6 records
Synchrony Pharmacy competitors and assessment
Company assessmentBroad incumbents
- Omnicare (CVS Health): Omnicare, acquired by CVS Health, is the largest US long-term care pharmacy serving SNFs, assisted living, and other institutional settings. Directly comparable as a national LTC pharmacy competitor to Synchrony, though at vastly greater scale.
- Amazon Pharmacy (PillPack): Amazon Pharmacy / PillPack is a national mail-order pharmacy with multi-dose packaging (similar in concept to PackEDGE), automatic refills, and home delivery. Comparable as a scaled mail-order competitor to SynchronyRx@Home.
- Humana Pharmacy (Mail Order): Humana Pharmacy is a major mail-order pharmacy serving Medicare Advantage members, with multi-dose packaging and home delivery. Comparable to SynchronyRx@Home in serving seniors through employer/plan-sponsored pharmacy benefits.
Direct peers
- PharMerica: PharMerica is one of the two largest institutional/LTC pharmacies in the US, serving skilled nursing and senior living facilities across many states. Closest direct competitor to Synchrony in the SNF/ALF pharmacy segment.
- Guardian Pharmacy Services: Guardian Pharmacy Services is a large LTC pharmacy operator serving assisted living, skilled nursing, and behavioral health communities across multiple states with regional pharmacy locations. Highly comparable operating model to Synchrony's regional pharmacy distribution structure.
- ExactCare Pharmacy: ExactCare is a national pharmacy focused on medication management for high-risk, chronic, and post-acute patients, including those in senior living and home settings. Comparable to Synchrony in transitions-of-care and chronic medication packaging (similar in concept to PackEDGE).
- Polaris Pharmacy Services: Polaris is a regional LTC pharmacy serving skilled nursing, assisted living, and behavioral health communities with a multi-state footprint. Comparable mid-market LTC pharmacy competitor to Synchrony.
- PharmScript: PharmScript is a national LTC pharmacy specializing in serving skilled nursing facilities with a focus on technology-driven medication management. Directly comparable SNF-focused pharmacy competitor.
Emerging players
- Atlas Healthcare Pharmacy: Atlas Healthcare Pharmacy provides institutional LTC pharmacy services to SNFs and senior living communities in select states. Comparable as a regional LTC pharmacy competitor with similar facility-focused delivery model.
- Alto Pharmacy: Alto is a digital-first mail-order pharmacy offering free same-day delivery, pharmacist access, and modern packaging. Comparable to SynchronyRx@Home as a digitally enabled home-delivery pharmacy targeting seniors and chronic patients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Synchrony Pharmacy social profiles
Digital presenceSynchrony Pharmacy compliance and trust
Trust signalCompliance5 records
Synchrony Pharmacy financial estimates
Financial estimateRevenue estimate
Valuation estimate
Synchrony Pharmacy leadership team
Management profileNumber of profiles
Profiles5 records
Synchrony Pharmacy funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Synchrony Pharmacy M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Synchrony Pharmacy
What does Synchrony Pharmacy do?
Synchrony Pharmacy is a long-term care and institutional pharmacy provider serving skilled nursing facilities, assisted living, and senior living communities with medication dispensing, clinical pharmacy support, prior authorization management, transitions-of-care coordination, vaccination clinics, and 24/7 pharmacist access. It also runs SynchronyRx@Home, a mail-order pharmacy delivering PackEDGE-packaged medications to seniors' homes and employer groups, supported by proprietary technology including the AI-augmented RxOE order entry system, automated dispensing machines, the Synchrony Exchange Portal, and GeneIQ pharmacogenomic decision support.
Is Synchrony Pharmacy a public or private company?
Synchrony Pharmacy is a private company. It is classified as corporate owned and is currently operating.
When was Synchrony Pharmacy founded?
Synchrony Pharmacy was founded in 2004. It employs 501 to 1,000 people.
Where is Synchrony Pharmacy based?
Synchrony Pharmacy is headquartered in Louisville, United States, in the North America region.
How does Synchrony Pharmacy make money?
Three revenue lines are on record. Long-Term Care Pharmacy Services are the primary driver. The others are mail Order / Rx@Home Pharmacy and clinical Services.
Who are Synchrony Pharmacy's main competitors?
Broad incumbents on record are Omnicare (CVS Health), Amazon Pharmacy (PillPack) and Humana Pharmacy (Mail Order). Direct peers are PharMerica, Guardian Pharmacy Services, ExactCare Pharmacy, Polaris Pharmacy Services and PharmScript. Emerging players are Atlas Healthcare Pharmacy and Alto Pharmacy.
Does Synchrony Pharmacy have an API?
No public API is recorded for Synchrony Pharmacy.
What industry is Synchrony Pharmacy in?
Synchrony Pharmacy's product category is Long-Term Care Pharmacy Services. Its primary akta.pro industry code is HLAFALAF, Long-Term Care (LTC) & Skilled Nursing Facility Pharmacies, with a secondary code of HLACAKAG, Specialty Pharmacy & Complex Therapy Management Platforms. Its NAICS code is 456110 and its SIC code is 5912.