InfoCision Management Corporation

Name

InfoCision Management Corporation

Legal name

InfoCision Management Corporation

Website

https://infocision.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Contact Center and Business Process Outsourcing (BPO)

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Billing, Payments & Account Administration Centers (BPAAAAAF)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Spend Analytics & Reporting Support (BPAAAJAJ)

Keywords

• Contact center services
• Business process outsourcing
• Inbound outbound telemarketing
• AI virtual agents
• Nonprofit fundraising

Headquarters

HQ city

Akron

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Inbound Contact Center Services: BPO services for inbound sales programs, customer retention, customer support, and omnichannel campaigns. Revenue generated through contracted service agreements with enterprise clients.
2. Outbound Telemarketing & Fundraising: Outbound telemarketing, nonprofit fundraising, donor upgrades, and lapsed donor reactivation programs. Includes SMS services and speed-to-lead programs.
3. AI-Powered Technology Services: InfoCoach, InfoVoice, and proprietary platforms offered as part of integrated contact center solutions. Technology services bundled with agent services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

InfoCision Management Corporation is a contact center and business process outsourcing (BPO) provider delivering inbound and outbound customer engagement, sales, support, and nonprofit fundraising services to enterprise and nonprofit clients. The company sells managed agent services augmented by its proprietary InfoEngage AI Platform (InfoCoach, InfoVoice, InfoRoute, ACE, Gofer ID, R3, SMS) and omnichannel campaigns spanning voice, chat, email, SMS, and social media. Operations span 30+ U.S. states, Puerto Rico, Mexico, El Salvador, and the Philippines, with up to 3,000+ agents handling 40,000 daily interactions.

Product overview

InfoCision Management Corporation offers a unified contact center BPO platform with a comprehensive suite of AI-powered products and services. The core offering centers on the InfoEngage AI Platform, an integrated technology suite comprising AI-powered solutions: InfoCoach (AI performance evaluator/coaching), InfoVoice (intelligent virtual agents for voice automation), InfoRoute (dynamic call routing), ACE (simulated training environment), Gofer ID (caller identification), and upcoming InfoAssist, InfoTalent, and InfoChat. The platform is augmented by proprietary R3 Rapid Response Routing for speed-to-lead, SMS services with 97% open rates, and omnichannel campaigns integrating chat, email, SMS, and social media. Core service offerings span inbound contact center services (sales, retention, support), outbound telemarketing and fundraising, and nonprofit BPO services. The portfolio is supported by business analytics leveraging a proprietary database of 200 million U.S. households, enabling data-driven customer targeting and campaign optimization across all service lines.

Differentiator

Problem solved

Functional benefit

Brands

• InfoCoach: AI-powered performance evaluator for sales, CX, and compliance powered by SupervizeAI
• InfoVoice
• InfoRoute
• ACE
• Gofer ID
• R3 Speed to Lead
• InfoEngage AI Platform

Products and services

• InfoCoach (CSAT & Coaching) AI-powered performance evaluator that analyzes 100% of voice calls, chats, emails, and SMS for quality assurance, compliance monitoring, and individualized coaching. Powered by SupervizeAI. For contact center operators and enterprise clients seeking automated QA.
• InfoVoice (Intelligent Virtual Agents) AI-powered voice automation platform with conversational Intelligent Virtual Agents that capture every call, automate routine interactions, qualify leads, and extend contact center capacity. Available 24/7/365. For enterprise and nonprofit clients seeking scalable voice automation.
• InfoRoute (Call Routing) Dynamic call routing platform directing incoming calls based on time of day, percentage allocation, IVR prompts, and API data lookup. For enterprise clients seeking optimized agent utilization and routing sophistication.
• ACE (Authentic Coaching Environment) Simulated agent training platform with realistic scenarios for skill development and continuous coaching. Provides instant feedback and custom simulations. For contact center operators training agents.
• Gofer ID Reverse-lookup caller identification system that instantly retrieves caller name and address. Reduces call handle time by 22% and saves $0.45 per call. For contact center agents handling inbound calls.
• R3 Rapid Response Routing (Speed to Lead) Proprietary speed-to-lead solution connecting web inquiries to live agents in 34 seconds or less. Achieves 43% first-attempt contact rate, 61% first-attempt conversion, and 49% total campaign conversion. For B2B and DTC enterprises pursuing inbound lead conversion.
• SMS Services Business text messaging solution with 97% average open rate and 90% of messages read within first five minutes. Delivers up to 67% operating expense reduction. For enterprise clients needing urgent, high-engagement customer communication.
• Omnichannel Campaigns Integrated communication platform combining chat, SMS, email, and social media for unified customer engagement. Powers up to 50% of support volume instantly via automation with seamless handoffs to live agents. For enterprise clients seeking unified multi-channel engagement.
• Inbound Contact Center Services Comprehensive inbound call center solutions including sales programs, customer retention, customer support, and 24/7 omnichannel engagement. Scalable to 40,000 daily interactions. For commercial enterprises and nonprofit organizations seeking inbound customer engagement.
• Outbound Telemarketing Proactive outbound engagement including telemarketing, welcome calls, upselling, and retention programs. Uses data-driven timing and segmentation to reach customers at optimal moments. For commercial enterprises seeking revenue growth and retention.
• Outbound Nonprofit Fundraising B2B and B2C outbound fundraising programs for donor reactivation, upgrade conversations, and lapsed donor re-engagement. Features mission-trained communicators and data-driven segmentation. For nonprofit organizations seeking outsourced fundraising outreach.
• Nonprofit Fundraising BPO End-to-end nonprofit donor services including fundraising, donor care, direct response, and supporter engagement across multiple channels aligned with organizational mission. For nonprofit organizations seeking full-service donor engagement outsourcing.
• Business Analytics Data-driven marketing and analytics services using proprietary database of 200 million U.S. households with demographic and psychographic data, plus advanced forecasting models. For enterprise clients seeking precision targeting and campaign analytics.

Quantifiable outcome

• Up to 40,000 customer interactions per day capacity
• +9 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• SupervizeAIcoreTechnology or IntegrationTechnology partnership powering InfoCoach AI platform. SupervizeAI provides the machine learning and generative AI capabilities that enable InfoCoach to analyze 100% of customer interactions across voice, chat, email, SMS, and digital channels for real-time QA, compliance monitoring, and CSAT scoring.
• CrowdStrikecoreTechnology or IntegrationCybersecurity partnership providing enterprise-grade security infrastructure. InfoCision displays CrowdStrike logo as a security partner, indicating compliance and security standards.
• Fortune 500 CompaniescoreStrategic or Co-development PartnerStrategic partnerships with Fortune 500 companies across various industries including automotive, telecom, healthcare, retail, utilities, and financial services. These are long-term client partnerships delivering contact center solutions.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Concentrix Corporation: Large global BPO offering inbound/outbound contact center, customer experience, and AI-enabled services across the same Fortune 500 verticals (automotive, telecom, healthcare, financial). Comparable scale and omnichannel delivery model to InfoCision.
• TTEC Holdings: Global CX technology and BPO operator with direct overlap in omnichannel contact center, AI/human hybrid delivery, and enterprise sales support across financial services, healthcare, and nonprofit sectors.
• Teleperformance SE: One of the world's largest contact center BPOs with multilingual, omnichannel delivery across the Americas, Europe, and Asia-Pacific. Comparable in Fortune 500 client base and international delivery footprint.
• Foundever (formerly Sitel Group / SYKES): Global CX BPO formed from the merger of Sitel and SYKES, directly competing in inbound/outbound contact center, customer experience, and digital solutions for enterprise and nonprofit clients.
• Alorica Inc. Mid-to-large global BPO with comparable omnichannel contact center services, AI-assisted CX, and multilingual operations across the Americas and Asia. Operates at similar scale to InfoCision.
• Arise Virtual Solutions: Work-at-home/virtual agent contact center BPO with comparable on-demand scaling model and enterprise client focus; competes directly in the same delivery modes InfoCision offers (brick-and-mortar, WAH, hybrid).
• Liveops Inc. On-demand cloud contact center with independent agent network, providing inbound customer support and outbound sales similar to InfoCision's service portfolio, with overlapping verticals in healthcare, financial, and consumer services.

Broad incumbents

• Five9 Inc. Public cloud contact center software provider (CCaaS) that competes with InfoCision's InfoRoute/InfoVoice technology layer; serves overlapping enterprise and outbound use cases but as a software vendor rather than a services operator.
• Genesys (permira-backed): Major CX platform vendor (Genesys Cloud) offering routing, IVR, and AI/agent-assist capabilities that overlap with InfoCision's InfoEngage platform. Differs as a software/infrastructure provider, not a BPO.
• NICE Ltd. Public CX software provider with contact center, workforce engagement, and AI analytics offerings that compete with InfoCision's AI platform layer; broader portfolio includes financial compliance but no direct BPO delivery services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/infocision
• Facebookfacebook.com/infocision
• LinkedInlinkedin.com/company/infocision-management-corporation

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InfoCision Management Corporation