Liveops

What Liveops does

Liveops is a Scottsdale- and San Francisco-based customer experience outsourcing provider founded in 2000, operating a distributed, cloud-based contact center model with a curated network of more than 20,000 remote agents delivering onshore (US), nearshore (Mexico), and offshore (Philippines, UK, South Africa, India) services. Its core service portfolio spans customer service outsourcing, technical support, sales and lead generation, back-office support, Learning as a Service certification programs, and Digital CX across voice, chat, email, and digital channels. Pricing is built on a pay-per-use / pay-for-productive-time model that lets clients scale capacity in 30-minute scheduling increments, with reported average cost savings of 25–55% versus traditional contact centers and average CSAT lifts around 15%.

In January 2026 Liveops launched LiveNexus, an AI and human orchestration platform that integrates AI capabilities with the 20,000-agent workforce and nearly 30 years of accumulated CX interaction data into a single layer for enterprise contact-center modernization. Adjacent modules include Agent Assist (real-time AI guidance and knowledge retrieval), AI Simulations for agent training (disclosed impact of up to 57% higher sales conversions), and a fixed-scope LiveNexus AI Review & Roadmap consulting engagement launched in June 2026. LiveNexus integrates with Salesforce via a NeuraFlash partnership and with SAP Litmos for agent learning and certification.

Liveops monetizes through three revenue streams: usage-based managed CX outsourcing services, platform and module licensing for LiveNexus and Agent Assist, and professional services revenue from AI Review & Roadmap consulting. The go-to-market is enterprise field sales targeting Fortune 500 and large regulated clients in healthcare, insurance, financial services, retail, government, energy, communications, and travel. Named customers include Duke Energy, a major credit bureau, a global wealth management organization, a U.S. property and casualty insurer, a national delivery provider, a national virtual care provider, the U.S. Small Business Administration, and a global retailer. The company is privately held under CEO Greg Hanover and President & COO Molly Moore, has historically raised roughly $81M across 2001–2014 (Benchmark, CMEA Capital, Menlo Ventures, Comerica), and has not disclosed new institutional rounds since.

Name

Liveops

Legal name

Liveops, Inc.

Website

https://liveops.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

Liveops is a Scottsdale-based cloud contact center outsourcer founded in 2000 that delivers customer service, technical support, sales, and back-office support through a distributed network of 20,000+ remote agents across onshore, nearshore, and offshore locations, anchored by its LiveNexus AI and human orchestration platform for enterprise clients in regulated and consumer industries.

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing

NAICS

Temporary Help Services (561320), Computer Systems Design and Related Services (54151)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Gig / On-Demand Generalist Staffing Platforms (BPACACAK)

Keywords

• Cloud contact center
• Customer experience outsourcing
• Work-at-home agents
• AI customer service
• Flexible workforce solutions

Headquarters

HQ city

Scottsdale

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Pay-per-use / Pay-for-productive-time Model: Flexible pay-per-use pricing model that scales to meet seasonal or intraday demand spikes. No contact center overhead or wasted idle time. Clients pay for productive time only, aligning cost with value delivered.
2. Managed CX Outsourcing Services: Comprehensive customer experience outsourcing including customer service, technical support, sales & lead generation, and back office support delivered through distributed agent network
3. AI Consulting Services: Fixed-scope consulting engagements including AI Review (3-4 weeks) and comprehensive AI Review & Roadmap (up to 6 weeks) with working demos, prototypes, and MVP guidance

Pricing tiers

Go-to-market motion3 records

Distribution channels2 records

Marketing channels5 records

Core offering

Liveops delivers outsourced customer experience services (customer service, technical support, sales & lead generation, and back office support) through a distributed network of more than 20,000 remote agents, supported by the LiveNexus AI-and-human orchestration platform that combines AI tools with on-demand, pay-per-use staffing across onshore (U.S.), nearshore (Mexico), and offshore (Philippines, UK, South Africa, India) locations.

Product overview

Liveops offers a unified platform-plus-modules architecture anchored by LiveNexus, an AI and human orchestration platform. The LiveNexus platform integrates AI capabilities with a distributed network of over 20,000 agents and 30 years of CX data. Adjacent to LiveNexus, Liveops provides Agent Assist, AI Review & Roadmap (consulting), and AI CX for Retail as add-on modules. The core service portfolio includes customer service outsourcing, technical support, sales & lead generation, back office support, Learning as a Service, and Digital CX—all delivered through a flexible workforce model with global delivery across onshore (US), nearshore (Mexico), and offshore (Philippines, UK, South Africa, India) locations.

Differentiator

Problem solved

Functional benefit

Brands

• LiveNexus: AI and human orchestration platform for enterprise customer care modernization that combines AI, over 20,000 agents, and CX interaction data into a single orchestration layer.

Products and services

• LiveNexus AI and human orchestration platform that integrates AI capabilities with a distributed network of more than 20,000 agents and nearly 30 years of CX interaction data, enabling enterprise contact center modernization while maintaining quality, compliance, and accountability.
• Customer Service Outsourcing

Quantifiable outcome

• Up to 57% higher sales conversions with AI simulation training
• +4 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability7 records

Feature5 records

Partnerships

Four partnerships are on record, tiered key account and core.

• Global Wealth Management Organizationkey accountStrategic or Co-development Partner · 7 April 2026New support partnership with global wealth management organization to enhance U.S. branch support through voice and chat channels. Initiative aims to improve resolution quality, reduce internal friction, and support operational efficiency in regulated financial environment.
• U.S. Property and Casualty Insurerkey accountStrategic or Co-development Partner · 17 March 2026Nearshore operations in Mexico supporting leading U.S. property and casualty insurer with bilingual, time zone-aligned customer support. Expansion reflects growing demand for nearshore support in regulated industries seeking bilingual coverage and cultural proximity.
• Salesforce and NeuraFlashcoreTechnology or Integration · 1 November 2024Partnership to elevate customer and agent experience through Salesforce integration. NeuraFlash, an AWS Premier Consulting Partner specializing in AI and customer experience, enables Liveops to deliver enhanced service capabilities through Salesforce CRM integration.
• SAP LitmoscoreTechnology or Integration · 2 December 2021SAP Litmos selected as technology partner and backbone to agent learning and certification strategy. Provides scalable learning management system for agent training programs including certification, simulations, and ongoing development.

Scale indicators12 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Arise Virtual Solutions: Arise operates a gig-based virtual customer service platform connecting enterprises to a network of work-at-home agents; the closest direct peer to Liveops in business model, agent network architecture, and customer base.
• TaskUs: Outsourced digital services and customer experience provider serving fast-growing tech-enabled clients in trust & safety, content moderation, and CX; competes with Liveops in digital CX and AI-assisted support.
• ModSquad: Digital CX and trust & safety outsourcing provider leveraging a distributed, crowdsourced expert network (Mavens); highly comparable community-driven agent model similar to Liveops Nation.
• IBEX (IBEX Limited): Public BPO delivering customer experience, digital marketing, and CX technology with delivery centers across the Americas, EMEA, and Asia; comparable offshore-nearshore delivery mix and regulated-vertical exposure.

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management with hundreds of thousands of agents across onshore, nearshore, and offshore locations; overlaps directly with Liveops' enterprise CX outsourcing services but at vastly larger scale.
• Concentrix: Large publicly traded BPO providing customer experience, digital, and AI-powered services across industries; overlaps with Liveops' regulated-industry focus and global delivery but with a much broader portfolio including Concentrix + Webhelp assets.
• TTEC (TeleTech Holdings): Customer experience technology and services company offering omnichannel CX, AI, and digital trust & safety solutions; competes with Liveops for enterprise CX outsourcing engagements with a heavier tilt to AI/automation products.
• Foundever (formerly Sitel Group): Major global CX BPO spun out of Sitel, offering customer care, sales, and digital services across 45+ countries; directly comparable in regulated-vertical CX delivery and global delivery model.
• TELUS International (now TELUS Digital): Digital customer experience and IT services provider serving technology, games, financial services, and healthcare clients; competes with Liveops in enterprise CX and AI-enabled support at larger scale.

Emerging players

• Helpware: Modern outsourced CX and back-office provider with nearshore and offshore delivery in the U.S., Latin America, Europe, and the Philippines; competes with Liveops in flexible scaling for digital-native and enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Liveops
• Facebookfacebook.com/LiveopsInc

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds4 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Liveops