TicketSearch
TicketSearch is a cloud-based ticketing and event management platform serving SMB and mid-market event organizers across North America and the Caribbean, offering AI-driven sales dashboards, mobile ticket scanning, and flexible subscription or transaction-based pricing.
- Company typePrivate
- Founded2016
- HeadquartersNaples, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What TicketSearch does
TicketSearch is a cloud-based ticketing and event management platform headquartered in Naples, Florida, serving event organizers across North America and the Caribbean. The platform enables organizations to create, manage, and sell tickets, subscription and flex packages, merchandise, gift certificates, registrations, and donations through a single web interface, complemented by a mobile scanning application available on Apple App Store and Google Play for on-site ticket validation. Its core technology stack is mobile-first and includes a proprietary AI ChatBot that generates custom sales dashboards and analyzes ticket buyer data, a custom seat builder supporting reserved, table, or combination seating, fully customizable branded ticketing pages with Apple Wallet and Google Wallet passes, and automated cross-sell/up-sell logic during checkout.
The company monetizes through three pricing tiers: a Licensed Plan (annual subscription covering the full system), a Pay-As-You-Go plan (transaction-based pricing for event-by-event use), and a Custom Pricing plan (hybrid/multi-year arrangements for unique organizational requirements). Go-to-market combines self-serve web access for smaller customers with a 'Book Tour' enterprise sales motion, supported by organic social, email marketing, and content/SEO channels. TicketSearch targets five verticals — conferences and corporate events, sporting events, theater and performing arts (primary), plus educational institutions and venues/one-off events (secondary) — and explicitly positions itself as a regional alternative to larger ticketing incumbents by pioneering AI-driven analytics, the Pay What You Want ticket type, and AI-enhanced cross-sell. The company is privately held, was founded in 2016, and operates with 11–50 employees under the leadership of co-founders Michael Smith and Dennis Doulgeridis and CRO Daniel Sammy.
TicketSearch firmographics
Firmographics- Name
- TicketSearch
- Legal name
- TicketSearch
- Website
- https://ticketsearchusa.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TicketSearch is a cloud-based ticketing and event management platform serving SMB and mid-market event organizers across North America and the Caribbean, offering AI-driven sales dashboards, mobile ticket scanning, and flexible subscription or transaction-based pricing.
- Ownership category
- akta.pro rank
TicketSearch industry classification
Industry- Product category
- Event Ticketing Software
- NAICS
- Convention and Trade Show Organizers (56192), All Other Travel Arrangement and Reservation Services (561599)
- SIC
- Services-Amusement & Recreation Services (7900)
- akta.pro primary industry
- Primary Ticketing Platforms & Box Office Systems (MPAGAJAA)
- akta.pro secondary industries
- Ticketing, Box Office & Access Control (MPAGAAAD), Ticketing, Registration & Event Technology (Badging, Apps) (BPAFAGAL), Ticketing Technology & Integrations (APIs, Plugins, Webhooks) (MPAGAJAF)
Keywords
Where TicketSearch is headquartered
LocationHeadquarters
- HQ city
- Naples
- HQ country
- United States
- HQ region
- North America
Markets served
TicketSearch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Licensed Plan (Subscription): All-inclusive package with one fixed price covering the entire ticketing system. Suitable for organizations with ongoing ticketing needs.
- Pay-As-You-Go (Transaction-based): Flexible event-by-event pricing where customers only pay when they use the system. Ideal for one-off events or organizations with variable ticketing needs.
- Custom Pricing Plan: Tailored payment structure built from the ground up to match unique organizational needs, potentially including professional services or custom integrations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Licensed Plan - All-inclusive package covering entire ticketing system |
| Transaction based/ take rate | Pay-as-you-go | Pay-As-You-Go - Pay only when using the system |
| Hybrid | Multi-year contract | Custom Pricing - Tailored payment structure built to match unique needs |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
TicketSearch product offering
Product offeringCore offering
TicketSearch is a cloud-based event management and box office ticketing platform that enables organizations to create, manage, and sell tickets, packages, merchandise, gift certificates, registrations, and donations. The platform supports general admission, reserved seating with custom seat maps, season tickets, timed entry passes, and memberships, and includes AI-driven sales insights, a custom seat builder, a mobile scanning app, and integration capabilities.
Product overview
TicketSearch is a unified ticketing and event management platform that combines a core web-based ticketing system with a companion mobile scanning application. The platform is offered through three pricing tiers (Licensed Plan, Pay-As-You-Go, and Custom Pricing) and includes AI-powered analytics via its AI ChatBot, flexible ticketing options (Pay What You Want, transfers, waitlist), custom seat mapping, patron management, social media sharing, and email marketing automation. The TicketSearch Scanning App serves as the mobile companion for on-site ticket validation.
Differentiator
Problem solved
Functional benefit
Products and services
- TicketSearch Event Ticketing Platform Cloud-based event management and box office ticketing platform that enables theaters, sporting venues, schools, conferences, and event organizers to create events, sell tickets, manage seating and registrations, track sales, and run reports. Includes AI-powered ChatBot, custom seat builder, custom reports, and flexible API integrations.
- TicketSearch Scanning App
Quantifiable outcome
- Increased attendance through waitlist functionality for sold-out events
- +2 more outcomes
Companies that use TicketSearch
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles3 records
TicketSearch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability1 record
Feature7 records
TicketSearch partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Payment Gateways (Unspecified)coreIntegrated with trusted payment gateways ensuring encrypted and secure payment processing. Critical infrastructure partnership for transaction processing.
Scale indicators1 record
Recent moves4 records
Expansion highlights5 records
TicketSearch competitors and assessment
Company assessmentDirect peers
- Eventbrite: Eventbrite is the largest direct competitor in self-service event ticketing, serving conferences, festivals, theater, and small-to-mid-market organizers. TicketSearch targets a similar SMB-to-mid-market use case with comparable self-serve ticketing plus mobile scanning, making Eventbrite its closest peer.
- Brown Paper Tickets: Brown Paper Tickets is a long-standing independent ticketing platform for small and mid-sized event organizers across theater, music, and community events. It is a direct peer competing for similar budget-conscious and nonprofit customers.
- ShowClix: ShowClix is a directly comparable event ticketing and box-office platform serving festivals, venues, and performing arts with reserved seating and scanning tools. It overlaps with TicketSearch on seat mapping, mobile scanning, and patron analytics.
- ThunderTix: ThunderTix provides ticketing and box-office software for theaters, schools, sports, and general events with reserved seating and scanning capabilities. It competes head-to-head with TicketSearch in the same SMB/performing-arts segments.
- Universe (by Live Nation): Universe is a self-service ticketing platform owned by Live Nation, targeting independent organizers with features parallel to TicketSearch's core platform. It is a direct competitor now backed by an industry incumbent.
- Tix (formerly Ticketfly): Tix provides online ticketing and box-office services for entertainment venues, theaters, and promoters across North America. It addresses the same sports-and-performing-arts segments as TicketSearch with similar mid-market positioning.
Emerging players
- Givebutter: Givebutter is an emerging fundraising and event-management platform that increasingly overlaps with TicketSearch's nonprofit/arts segment by combining ticketing, donations, and auctions. It represents partial-feature overlap with TicketSearch's donations and registrations module.
Broad incumbents
- Ticketmaster: Ticketmaster (Live Nation) is the dominant incumbent in primary ticketing for concerts and large venues with deep enterprise integrations. TicketSearch competes in adjacent live-event verticals (theater, sports, conferences) where Ticketmaster's mass-market platform is less optimized, making it a broad incumbent benchmark.
- Vendini: Vendini offers a broad event-management and ticketing suite for venues, performing arts centers, and festivals with CRM, marketing, and box-office modules. It overlaps with TicketSearch's all-in-one event-management positioning at the mid-market and enterprise tier.
Regional players
- TryBooking: TryBooking is a ticketing platform dominant in Australia, New Zealand, and parts of the UK serving community events, schools, and performing arts. It is comparable to TicketSearch in feature set and SMB focus but operates in different geographies.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
TicketSearch social profiles
Digital presenceTicketSearch financial estimates
Financial estimateRevenue estimate
Valuation estimate
TicketSearch leadership team
Management profileNumber of profiles
Profiles3 records
TicketSearch funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TicketSearch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TicketSearch
What does TicketSearch do?
TicketSearch is a cloud-based event management and box office ticketing platform that enables organizations to create, manage, and sell tickets, packages, merchandise, gift certificates, registrations, and donations. The platform supports general admission, reserved seating with custom seat maps, season tickets, timed entry passes, and memberships, and includes AI-driven sales insights, a custom seat builder, a mobile scanning app, and integration capabilities.
Is TicketSearch a public or private company?
TicketSearch is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TicketSearch founded?
TicketSearch was founded in 2016. It employs 11 to 50 people.
Where is TicketSearch based?
TicketSearch is headquartered in Naples, United States, in the North America region.
How does TicketSearch make money?
Three revenue lines are on record. Licensed Plan (Subscription) is the primary driver. The others are pay-As-You-Go (Transaction-based) and custom Pricing Plan.
Who are TicketSearch's main competitors?
Direct peers on record are Eventbrite, Brown Paper Tickets, ShowClix, ThunderTix, Universe (by Live Nation) and Tix (formerly Ticketfly). Givebutter is listed as an emerging player. Broad incumbents are Ticketmaster and Vendini. TryBooking is listed as a regional player.
Does TicketSearch have an API?
No public API is recorded for TicketSearch.
What industry is TicketSearch in?
TicketSearch's product category is Event Ticketing Software. Its primary akta.pro industry code is MPAGAJAA, Primary Ticketing Platforms & Box Office Systems, with a secondary code of MPAGAAAD, Ticketing, Box Office & Access Control. Its NAICS code is 56192 and its SIC code is 7900.