What eAgora does

eAgora Algorisme del Canvi, S.L. is a Spanish GovTech SaaS company headquartered in Reus, Tarragona (Catalonia) that operates a modular white-label platform connecting municipalities and public entities with citizens through a mobile application (iOS/Android), a browser-based WebApp, and a back-office management dashboard. The platform consolidates citizen communication (push notifications, segmented messaging, eBando alerts, social-network sync), civic participation (digital voting, participatory budgets, surveys, gamification), incident management (geolocated reporting, panic button, real-time tracking, integration with bQait), event ticketing and space reservation, IoT/Smart City sensor integration (air quality, access control, EV charging via Partnet, AONChip, eTecnic), local commerce (via Moneder marketplace, vouchers, POS), and sustainability reporting via an AI-assisted ODS Radar that links municipal actions to UN Sustainable Development Goals. The technical stack is cloud-based with primary infrastructure hosted in Ireland and backups distributed across the EU, with ENS certification and GDPR/RGPD + LOPDGDD compliance, ENS certification, and self-attested GDPR/RGPD + LOPDGDD compliance appropriate for public-sector workloads.

eAgora serves three customer segments on a hybrid go-to-market: primary municipalities (550+ served, especially small councils under 20,000 inhabitants eligible for a free Basic tier; larger municipalities and supramunicipal accounts on the paid All-In-One plan); associations and small entities (100+ NGOs, AMPAs, sports clubs, agricultural cooperatives); and large NGOs and foundations. Revenue is generated through tiered SaaS subscriptions (All-In-One from €147.33/month with a 25% annual discount; premium module add-ons from €7.50–€10/month), transaction fees on ticketing and event payments (Redsys/PayPal/Stripe), professional services (dedicated account managers, communication managers, in-person training), and hardware sales (turnstiles, electronic locks, ticket printers, digital totems, kiosks). Distribution combines a product-led growth funnel via the freemium Basic tier and mobile app stores with an enterprise sales motion via a dedicated commercial team (WhatsApp, phone, demos) targeting larger municipalities, county councils (consells comarcals), autonomous communities, and national governments across 9 countries (Spain, France, Italy, Portugal, plus 7 LATAM and 5 African markets) and through channel partners including AOC (Catalonia), Moneder (commerce), and IoT/Smart City specialists. Public-sector institutional backing comes from CDTI (R&D), ACCIÓ (Catalan development agency), ICEX (internationalization), the Ship2b Foundation (impact), Investigo (employment), and EU FEDER co-financing.

Name

eAgora

Legal name

eAgora Algorisme del Canvi, S.L.

Website

https://eagora.app

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

eAgora is a Spanish GovTech SaaS platform that connects municipalities and public entities with citizens via mobile app, WebApp, and management dashboard, replacing fragmented civic tools with a modular all-in-one suite spanning communication, participation, ticketing, incidents, IoT, and local commerce.

Ownership category

akta.pro rank

Product category

Government Technology (GovTech) / Municipal SaaS Software

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Operations Management (ITOM) Platforms (HDAEALAC)

akta.pro secondary industry

iPaaS (Cloud Integration Platforms) (HDAEAIAB)

Keywords

• Municipal digitization platform
• Citizen engagement software
• GovTech SaaS
• Smart city solutions
• Civic participation tools

Headquarters

HQ city

Reus

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Plans (SaaS): Tiered subscription model for municipalities and public entities. Plans include Basic (free for small municipalities), Standard, and All-In-One (€147.33/month). Billing can be monthly or annual. Additional revenue from premium module add-ons starting at €7.50/month.
2. Premium Module Add-ons: Additional paid modules beyond the base plan, including Communication Advanced, Incidents & Security, Tickets & Subscriptions, Space Reservations, Tourism, Recycling Management, Access Control, Web Portal, APIs, AI Chat, Numbered Tickets, Marketplace, and Custom App development.
3. Ticketing and Event Management: Revenue from ticket sales, event registrations, pool passes, and donations through the platform. Payment processing includes Redsys (Spain), PayPal, and Stripe integration. The platform charges transaction fees for paid events.
4. Professional Services: Additional services including on-site training (Formaciones Presenciales), dedicated account management (Gestor de eAgora), communication and dynamization services (Dinamizadora eAgora), and hardware solutions (turnstiles, electronic locks, ticket printers, kiosks).

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

eAgora is a modular Software-as-a-Service (SaaS) platform that connects public administrations with citizens, businesses, and associations. Through a dual-component architecture — a citizen-facing mobile application (iOS/Android) and WebApp combined with a municipal management dashboard (Panel de Gestión) — it consolidates communication, citizen participation, incident management, event ticketing, space reservations, gamification, IoT smart city integrations, and sustainability tracking into a single 180+-functionalities ecosystem that replaces over 30 separate tools.

Product overview

eAgora is a modular SaaS platform for public administration and entities, combining a citizen-facing mobile app (iOS/Android), WebApp, and a municipal management dashboard into a unified All-In-One ecosystem. The core platform is eAgora Public, which replaces 30+ individual tools by integrating communication, civic participation, incident management, event ticketing, space reservations, and analytics. The pricing architecture consists of the free Plan Base (for municipalities under 20,000 and entities under 2,500 members) and the paid All-In-One plan (€147.33/month), with an extensive catalog of functional modules available as add-ons: Communication (Advanced Communication, eBando notifications, Agenda, News), Participation (Processes, Surveys, Citizen Mailbox, Gamification, Directory), Management (Ticketing, Space Reservations, Citizen Card, Parking, Recycling, Smart Tourism, Courses), and Premium modules (IoT Smart City, Access Control, Municipal Web Portal, APIs, Generative AI Chat, Numbered Tickets, Marketplace, Custom App, Supramunicipal Entities). Hardware and managed services (queue systems, electronic locks, printers, kiosks, communication manager, platform manager, in-person training) are available as additional services. The platform supports over 180 features, operates in 9 countries, and serves more than 550 municipalities.

Differentiator

Problem solved

Functional benefit

Products and services

• eAgora Public Platform (Plataforma Municipal) Core SaaS all-in-one platform for public administration that enables municipalities to connect with citizens through a configurable mobile app. Replaces 30+ individual platforms by providing integrated communication, civic participation, incident management, event ticketing, space reservations, and analytics in a single platform.
• eAgora Mobile App (iOS and Android) Free mobile application for citizens enabling municipalities to communicate with residents via notifications, allow participation in civic processes, report incidents, purchase tickets, and access municipal services from their smartphones.
• eAgora WebApp Browser-based version of the eAgora platform accessible without downloading the mobile app, allowing citizens to access all platform features from any device with an internet connection.
• Panel de Gestión eAgora (Management Dashboard) Administrative dashboard for municipalities and entities to manage platform contents, users, communications, incidents, analytics, and all activated modules. Includes data analytics tools for decision-making.
• Módulo Comunicación Avanzada (Advanced Communication Module) Advanced communication module enabling segmented communications with up to 5 user groups, push notifications with read receipts, automatic publishing to 2 social networks and the municipal website, direct chat, and customizable buttons. Sold as add-on starting from €10/month.
• Módulo Participación y Gamificación Civic participation and gamification module covering participatory processes with digital voting, participatory budgets, surveys, citizen initiatives, constructive debates, collaborative agenda, and gamification with badges, achievements, and rewards.
• Módulo Incidencias y Seguridad Incident and safety management module allowing citizens to report public space issues with photos and geolocation, real-time tracking, internal chat, interactive map visualization, statistics and reports, panic button for emergency calls to local police, and customizable incident categories.
• Módulo Entradas y Abonos Event ticketing and subscriptions module for managing event registrations, ticket sales, admission control, and payments. Supports free and paid events, donations, numbered seats, pre-reservations and waitlists, custom TPV, and member discounts. Add-on starting from €10/month.
• Módulo Reserva de Instalaciones y Espacios Facility and space reservation module enabling citizens to book sports facilities, municipal rooms, and appointment slots. Includes prereservation management and waitlist functionality.
• Módulo Premium IoT Ciudad Inteligente Premium IoT Smart City module connecting sensors and IoT devices — air quality, capacity/access control, water quality, smart containers, EV charging points — and displaying data on the platform for citizen benefit.
• Módulo Premium Marketplace Municipal Premium municipal marketplace module enabling local commerce to sell products and services through the platform, integrated with Moneder's local commerce solutions including consumption vouchers and POS.
• Módulo Premium Chat con IA Generativa Generative AI chat module enabling AI-powered conversational interaction between citizens and the municipal administration within the platform.
• Módulo Premium Control de Acceso Premium access control module for managing and controlling physical access to municipal facilities and events.
• Módulo Premium Portal Web Municipal Premium municipal web portal module providing a configurable website for the municipality integrated with the eAgora platform.
• Módulo Premium APIs Premium APIs module enabling programmatic access and integrations for municipalities requiring custom development atop the eAgora platform. Starting from €7.50/month.
• Módulo Premium App Custom Premium custom-branded app module offering a fully customized mobile application for municipalities with unique branding and configuration beyond the standard white-label offering.
• Módulo Premium Entidades Supramunicipales Premium supramunicipal entities module enabling mancomunidades, counties, provinces, regional governments, and national governments to manage and aggregate data across all their subordinate municipalities' Ágoras from a single dashboard.
• Módulo Reciclaje y Sostenibilidad Digital recycling and sustainability module managing waste collection and improving awareness on reduction, recycling, and reuse. Supports digital Punto Limpio (clean point) tracking for recycling incentives and fiscal bonuses.
• Módulo Turismo Inteligente Smart tourism module featuring points of interest, tourist routes, automatic multilingual translation, and direct Google Maps integration for promoting local tourism and attractions.
• Módulo Gestión de Cursos Course management module for organizing and managing educational courses and workshops, including registrations and payments.
• Tarjeta Ciudadana (Digital Citizen Card) Digital citizen card functionality for accessing municipal services, events, and facilities, enabling identification-based transactions, voting, and fiscal bonuses for services like waste recycling.
• Módulo Gestión de Aparcamiento Parking management module for controlling and managing municipal parking spaces and access.
• Módulo Premium Entradas Numeradas Premium numbered tickets module for assigned seating at events and venues.
• Hardware Add-ons (Tornos, Cerraduras Electrónicas, Impresora de Tiques, Quiosco Digital) Hardware add-on services providing queue management ticket dispensing systems (tornos), electronic locks for facility access (cerraduras electrónicas), ticket printers (impresora de tiques), and digital kiosks (quiosco digital) for municipal service counters and physical locations.
• Pantallas y Tótems Digitales (Digital Signage & Totems) Digital signage solution (pantallas digitales) and digital totems/kiosks (tótems digitales) for municipalities required to comply with Spanish Royal Decree-law 14/2022 on energy savings measures, enabling energy-efficient digital information displays and physical citizen access points in public spaces.
• Managed Professional Services (Gestor eAgora, Gestor de Comunicación, Formaciones Presenciales) Professional managed services including a dedicated eAgora account manager (Gestor eAgora), dedicated communication manager (Gestor de Comunicación eAgora) to handle municipal platform content and citizen communications, and in-person training sessions (Formaciones Presenciales) for municipal staff on platform usage.

Quantifiable outcome

• 4x increase in citizen participation rates in participatory processes
• +4 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability4 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• AOC (Administració Oberta de Catalunya)coreTechnology or IntegrationIntegration partnership with AOC providing full catalog of Catalan public administration solutions including eTram for municipal procedures and complete suite of AOC tools for member municipalities in Catalonia.
• MonedercoreTechnology or IntegrationCommerce local solutions partner integrated into eAgora providing marketplace, consumption vouchers, local currency, ecommerce, and POS solutions for municipal commerce dynamization.
• CDTIminorOthersSpanish Center for Technological Development and Innovation. eAgora has received support through CDTI programs for R&D and technological innovation projects, as evidenced by CDTI logo presence on company materials.
• ACCIÓminorOthersCatalan business development agency (Generalitat de Catalunya). eAgora has received support from ACCIÓ as evidenced by logo presence on company materials.
• ICEXminorOthersSpanish Institute for Foreign Trade and Investment. ICEX support for eAgora's international expansion as evidenced by logo presence on company materials.
• InvestigominorOthersEmployment research program (Government of Spain MTES PRTR). eAgora has benefited from Investigo program support as evidenced by logo presence on company materials.
• Ship2b FoundationminorGTM or Marketing PartnerImpact-driven foundation promoting sustainable entrepreneurship. eAgora holds Ship2b Foundation certification and participates in their ecosystem of sustainable businesses.
• Cluster CatalunyaminorGTM or Marketing PartnerCatalan business cluster for technology and innovation companies. eAgora is a member, gaining access to cluster networking, partnerships, and business development opportunities.
• European Union (FEDER)minorOthersEuropean Regional Development Fund co-financing eAgora's projects as part of EU cohesion policy, evidenced by FEDER logo presence on company materials.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Decidim: Open-source participatory democracy platform born in Barcelona and widely adopted across Spanish municipalities. Directly competes with eAgora on citizen participation, voting, and participatory budgeting, and is the primary free alternative in the Spanish-speaking civic tech space.
• CONSUL Democracy: Open-source civic engagement platform originally developed by the Madrid City Council. Provides participatory budgets, proposals, voting, and debates — the same workflow layer that eAgora monetizes — and is used as a free substitute by Spanish-speaking municipalities.
• OpenGov: US-based GovTech SaaS offering transparency, budgeting, and civic engagement tools to state and local governments. Comparable business model (SaaS for municipalities) and overlapping use cases around citizen participation and reporting.
• Bang the Table: Citizen engagement SaaS focused on consultations, community panels, and participatory budgeting for local government. Directly comparable use cases and customer base (local councils in Europe and Asia-Pacific), though with deeper research/consulting services overlay.
• Civocracy: Citizen participation platform serving European municipalities and NGOs with participatory processes, surveys, and ideation. Closely comparable product scope (participation + engagement for cities) and target market (European local government).

Broad incumbents

• Granicus: Large, established GovTech platform serving North American and European public agencies with communications, citizen engagement, and records management. Broader portfolio than eAgora but overlaps meaningfully on municipal communications and citizen notifications.
• Tyler Technologies: Large US-listed provider of software to the public sector, including courts, schools, and local government. Overlaps with eAgora on municipal workflows, though its portfolio is much broader and oriented toward back-office systems.

Emerging players

• Citibeats: AI-driven citizen insights platform for cities and governments, analyzing large-scale citizen feedback. Comparable public-sector customer base and adjacent AI capability, but focused on unstructured feedback analytics rather than operational municipal workflows.
• Zencity: AI platform that aggregates community feedback and operational data for US municipalities to support service delivery decisions. Comparable AI-plus-municipalities positioning and target buyer (city hall decision-makers).
• PlaceSpeak: Civic engagement platform focused on verified-location community consultation for government and planning agencies. Smaller scale than eAgora but comparable citizen consultation/participation workflow and public-sector buyer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/eAgoraApp
• Instagraminstagram.com/eagora_app
• LinkedInlinkedin.com/company/eagora
• YouTubeyoutube.com/eagora
• TikToktiktok.com/@eagora_app
• Xx.com/AppEagora

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eAgora