The Resource Center

What The Resource Center does

The Resource Center (TRC), legally Chautauqua County Chapter, NYSARC, Inc., is a Jamestown, New York-based nonprofit organization founded in 1958 and affiliated as a chapter of The Arc New York. TRC operates an integrated portfolio spanning disability services (day habilitation, residential supports, traumatic brain injury programs), integrated healthcare (a community health center delivering primary care, dental, and therapy services), behavioral health (CAPS, PROS, Health Homes, CORE), employment and environmental services, a membership and retail operation (TRC Store), and a manufacturing division branded Allied Industries. The organization employs approximately 1,200 people, serves roughly 5,286 persons annually, and is the largest non-governmental employer in Chautauqua County.

The business model blends multiple revenue streams: Medicaid and state agency reimbursements (OPWDD, OMH) for human services, clinical billing for healthcare services, federal procurement contracts for manufacturing, commercial sales to private industrial customers, and ancillary revenue from memberships, retail, and environmental services. Allied Industries alone generated approximately $34 million in 2023, representing about 35% of total revenue, implying an enterprise revenue base in the high-$90M range. Total annual payroll is approximately $44 million. Manufacturing customers disclosed include the U.S. Armed Forces via the Defense Logistics Agency (DLA, a 30+ year relationship), Truck-Lite, Whirley Industries, Dahlstrom, Zurn, Bush Industries, and U.S. Army Aviation. TRC holds CQL accreditation, ISO 9001:2015 certification, OPWDD and OMH licensure, HIPAA and Title VI compliance, and WCAG 2.1 AA web accessibility certification.

Name

The Resource Center

Legal name

Chautauqua County Chapter, NYSARC, Inc.

Website

https://resourcecenter.org

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The Resource Center is a Jamestown, NY-based nonprofit affiliated with The Arc New York that delivers disability services, integrated healthcare, behavioral health, and manufacturing through its Allied Industries division, serving roughly 5,286 persons annually with about 1,200 employees.

Ownership category

akta.pro rank

Product category

Human Services for Persons with Disabilities

NAICS

Services for the Elderly and Persons with Disabilities (62412), Vocational Rehabilitation Services (6243), Residential Intellectual and Developmental Disability Facilities (623210), Vocational Rehabilitation Services (624310)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Employment & Job Readiness Support Services (BPAGAEAJ), Mental Health & Crisis Support Services (BPAGACAD), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

Keywords

• Disability services
• Behavioral health
• Primary healthcare
• Supported employment
• Contract manufacturing

Headquarters

HQ city

Jamestown

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Supply Chain, Marketing or Sales

Revenue model

1. Medicaid and Government Contracts: Primary revenue source from Medicaid waivers, OPWDD contracts, and government-funded programs for disability services, behavioral health, and healthcare services.
2. Manufacturing Revenue: Revenue from Allied Industries manufacturing division providing sub-contract manufacturing, military product supply, and labor solutions. Generated $34 million in revenues in 2023, representing 35% of total TRC revenue.
3. Healthcare Services Reimbursement: Reimbursement from health insurance including Medicaid, Medicare, and commercial payers for primary care, dental, behavioral health, and therapy services at TRC Community Health Center.
4. Membership Dues: Annual membership dues from individuals receiving supports, families, employees, and community supporters. Over 500 current members.
5. Donations and Fundraising: Charitable contributions, event sponsorships, and donations through online platform. Supports special events like Laurel Run and Golf Classic.
6. Manufacturing Product Sales: Direct sales of manufactured products including toolbox covers, dog bed covers through TRC online store.

Pricing tiers

Go-to-market motion3 records

Distribution channels9 records

Marketing channels15 records

Core offering

The Resource Center is a non-profit human services organization delivering disability services (day habilitation, residential living, traumatic brain injury programs), community healthcare (primary care, dental, physical/occupational/speech therapy, podiatry), behavioral health services (counseling, psychiatric, PROS recovery program, Health Home care coordination, CORE services), Social Care Network 1115 Waiver screening, supported employment, environmental janitorial services, and a manufacturing division (Allied Industries) providing sub-contract manufacturing and military products. It serves approximately 5,286 persons annually across Chautauqua County and parts of Western New York.

Product overview

The Resource Center is a comprehensive human services organization providing services to persons with disabilities in Chautauqua County, New York. The organization operates multiple distinct service divisions: Disability Services (day habilitation, traumatic brain injury program, residential living options), TRC Community Health Center (primary care, dental, therapy services), Behavioral Health Services (counseling, psychiatric, PROS recovery program, Health Homes, CORE services), Social Care Network (1115 Waiver), Allied Industries Manufacturing Division, Employment Services, Environmental Services, a Membership Program, an online TRC Store, and the Sprout Film Festival. The organization serves as the Chautauqua County Chapter of The Arc New York and is governed by a Board of Directors. Founded in 1958, it has grown into the largest non-governmental employer in Chautauqua County with over 1,200 employees serving approximately 5,286 persons.

Differentiator

Problem solved

Functional benefit

Brands

• Allied Industries: Manufacturing division of The Resource Center that provides sub-contracting solutions and employs people with disabilities
• TRC Behavioral Health Services
• TRC Health-Related Services

Products and services

• Disability Services Comprehensive services for persons with developmental and intellectual disabilities including day habilitation programs at five locations, traumatic brain injury (TBI) structured day program, Community-Based Homes, Home Sharing, Intermediate Care Facilities (ICF), Individualized Residential Alternatives (IRA), community habilitation, respite, and self-advocacy groups.
• TRC Community Health Center (Health Services)

Quantifiable outcome

• 5,286 persons served annually across all programs
• +6 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

17 partnerships are on record, tiered core and minor.

• Council on Quality and Leadership (CQL)coreStrategic or Co-development Partner · 22 July 2022CQL conducted four-day accreditation review resulting in international accreditation for TRC. CQL defines, measures, and improves quality of life for people receiving supports from human-service organizations across the US and other countries.
• The Arc New YorkcoreStrategic or Co-development PartnerTRC is the Chautauqua County Chapter of The Arc New York, one of 35 chapters statewide. The Arc New York is the largest provider of supports and services for people with intellectual and developmental disabilities in New York state, collectively supporting 60,000+ people and employing 30,000+ people. TRC benefits from statewide expertise, resources, and collective advocacy.
• NYSID (New York State Industries for the Disabled)coreStrategic or Co-development PartnerNYSID assists TRC and similar agencies in obtaining government contracts that employ people with disabilities. Annual recognition of outstanding TRC workers through NYSID awards.
• Health Homes of Upstate New York (HHUNY)coreChannel Partner/ Reseller/ DistributorTRC's Health Home Care Coordination services are delivered through the HHUNY network. HHUNY contacts Managed Care Organizations to coordinate care for enrolled Medicaid recipients.
• Children's Health Home of Upstate New York (CHHUNY)coreChannel Partner/ Reseller/ DistributorTRC provides Care Management Services as part of CHHUNY network, serving children birth to age 21 in 54 of 61 NY State counties.
• Lakeshore Savings BankminorGTM or Marketing PartnerCorporate sponsor of The Resource Center events and programs.
• Southern Chautauqua Federal Credit UnionminorGTM or Marketing PartnerCorporate sponsor of The Resource Center events and programs.
• KeyBankminorGTM or Marketing PartnerCorporate sponsor of The Resource Center events and programs.
• Kinetic (Windstream)minorGTM or Marketing PartnerCorporate sponsor of The Resource Center events and programs.
• Fenton MobilityminorGTM or Marketing PartnerCorporate sponsor of The Resource Center events and programs.
• Jamestown Community CollegeminorStrategic or Co-development PartnerPartnership for clinical education and training. JCC nursing program graduate Dawn Columbare serves as TRC Board Chair.
• Gannon UniversityminorStrategic or Co-development PartnerEducational partner providing clinical rotations for occupational therapy students at TRC facilities.
• SANYS (Self-Advocacy Association of New York State)coreStrategic or Co-development PartnerSANYS supports TRC's Self-Advocacy groups and provides SANYS University training. Organization is run by and for people with developmental disabilities.
• UPMC ChautauquaminorStrategic or Co-development PartnerHealthcare partnership. Retired Medical Director for Occupational Health at UPMC Chautauqua (Dr. Todd Jacobson) serves on TRC Board. TRC helped start TRC's Diagnostic & Treatment Center.
• The Creche, Inc.minorStrategic or Co-development PartnerBoard member Dawn Columbare serves on Board of Directors and Board of Trustees for The Creche, Inc.
• United Way of Northern Chautauqua CountycoreStrategic or Co-development PartnerFinancial supporter of INVESTU anti-poverty workshop program since 2021. Joint community initiatives.
• The Arc New York Chapters (35 total)coreStrategic or Co-development PartnerCollective membership exceeding 100,000 people statewide, providing stronger advocacy voice for people with disabilities at state level.

Scale indicators18 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• AccessCNY (formerly Enable): Syracuse-area nonprofit serving people with disabilities through residential, day habilitation, behavioral health, and primary care services. Comparable integrated service delivery model in NY with overlapping OPWDD/Medicaid revenue streams.
• Heritage Christian Services: Rochester, NY-area nonprofit providing residential, day, employment, and clinical services to people with IDD. Comparable integrated model under OPWDD funding, with similar revenue mix including some contract manufacturing/employment services.
• UCP of New York / Cerebral Palsy Associations of New York State: Statewide nonprofit network providing disability services across New York, including residential, day programs, and clinical services. Similar OPWDD-funded integrated service model and comparable organizational structure to TRC.
• The Arc of Onondaga: Syracuse-area chapter of The Arc New York providing residential, day habilitation, employment, and family support services to people with developmental disabilities. Direct peer under the same statewide Arc New York umbrella with comparable funding sources and service mix.
• AHRC New York City: AHRC NYC is another large NYC-based Arc-affiliated nonprofit providing disability services, residential, day programs, employment, and clinical supports to people with IDD. Most directly comparable peer — same Arc New York chapter network, same OPWDD-funded service model, similar integrated care approach.
• New York State Industries for the Disabled (NYSID): NYSID is a statewide nonprofit agency that channels government and commercial contracts to its member agencies (including TRC/Allied Industries) for products and services employing people with disabilities. Direct peer on the manufacturing/social enterprise side, plus a strategic partner for TRC.
• Life's WORC: Long Island, NY-based nonprofit providing residential, day programs, employment, and clinical services to people with developmental disabilities. Direct comparable in scale, mission, and NY OPWDD funding model, though geographically distinct.

Broad incumbents

• Jewish Board of Family and Children's Services: Large NYC-based nonprofit providing behavioral health, disability, and social services across the care continuum. Comparable on integrated behavioral health, PROS-equivalent programs, and care coordination under Medicaid Health Home model, though broader in scope and larger scale.
• Goodwill Industries International: Global nonprofit operating social enterprise retail and manufacturing/contract services that employ people with disabilities and other barriers to employment. Comparable on the manufacturing/contract services and supported employment dimensions, though far broader in scope and geography.
• Easterseals: National nonprofit providing disability, behavioral health, and community-based services across all 50 states. Much larger scale and broader geographic reach than TRC, with overlapping service lines including employment, residential, and therapy services for people with disabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/TRCorg
• YouTubeyoutube.com/channel/UCJ9XhCEUc8ScpdxBY-8Ln6g
• Facebookfacebook.com/ResourceCenter
• LinkedInlinkedin.com/company/the-resource-center
• Instagraminstagram.com/trcorg
• TikTokTikTok.com/@trcorg
• Pinterestpinterest.com/trcjamestown

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Resource Center