Springdale Water Utilities

What Springdale Water Utilities does

Springdale Water Utilities is a municipal government-owned water and wastewater utility headquartered at 526 Oak Avenue in Springdale, Arkansas, with a continuous operating history dating to 1919. The utility provides drinking water distribution, wastewater collection and treatment, and (in coordination with the City of Springdale) residential and commercial trash and recycling services to households, landlords/property managers, commercial accounts, construction/development customers, and industrial users within the city of Springdale, AR.

Its underlying technology stack is built around a customer-facing ArcGIS web viewer (swu.maps.arcgis.com), which supports service line inventory and an interactive Lead & Copper Survey Map that lets residents identify pipe materials at their properties. Billing and customer engagement are digitized through third-party integrations — Paymentus for online payments, DFI Statements for e-statements, and SurveyMonkey for customer surveys — with form-based workflows for bank-draft enrollment, leak reporting, service transfers, deposits, and penalty waivers.

Revenue mechanics are dominated by recurring, usage-based water and wastewater rates metered monthly, supplemented by subscription-based trash/recycling charges, transaction-based impact fees for new connections, and one-time service deposits (ranging $50 for homeowners up to $1,000 for multi-meter construction accounts) plus fire-hydrant meter rentals ($7/day plus usage). Distribution is direct to consumers within the franchise territory via a single customer-service office, a drive-thru, and online self-service channels. The utility employs 51-100 staff and operates as a non-listed government entity rather than a privately held corporation.

Name

Springdale Water Utilities

Legal name

Springdale Water Utilities

Website

https://springdalewater.com

Company type

Private

Founded year

1919

Operating status

Operating

Headcount range

51–100 employees

Short description

Municipal government-owned water, wastewater, and trash/recycling utility headquartered at 526 Oak Ave., Springdale, Arkansas, serving residential, commercial, landlord, and construction customers with metered usage-based billing since 1919.

Ownership category

akta.pro rank

Product category

Water Utility Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industry

Customer Billing & Revenue Management (rate configuration, billing, adjustments, revenue assurance) (EUANAIAC)

Keywords

• Municipal water services
• Wastewater treatment
• Water utility operations
• Trash recycling services
• Public water supply

Headquarters

HQ city

Springdale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D

Revenue model

1. Water Service Billing: Recurring usage-based billing for water service to residential, commercial, and industrial customers based on consumption metered monthly
2. Wastewater Service: Recurring charges for wastewater collection and treatment services
3. Trash and Recycling Services: Solid waste collection services provided to customers
4. Service Deposits: One-time deposits collected from new customers before service establishment, ranging from $50-$1000 depending on customer type
5. Fire Hydrant/Construction Meter Rental: Fire hydrant meters require $7/day rental fee plus water usage charges; construction meters require deposits and usage-based billing
6. Impact Fees: Fees charged for new service connections to cover infrastructure expansion costs

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Springdale Water Utilities is a municipal utility that provides drinking water distribution, wastewater collection and treatment, and trash and recycling services to residential, commercial, and construction customers within Springdale, Arkansas. The utility also offers ancillary services including engineering and mapping, water quality monitoring, and backflow prevention, supported by customer-facing tools such as GIS-based service line mapping and online bill payment.

Product overview

Springdale Water Utilities operates as a municipal water utility providing a unified suite of water and wastewater services to Springdale, Arkansas residents and businesses since 1919. The core offerings consist of drinking water distribution and wastewater treatment services. These are supplemented by add-on modules including online bill payment via Paymentus, GIS mapping powered by ArcGIS, e-statements through DFI Statements, customer surveys via SurveyMonkey, and various downloadable/online forms for account management (bank draft setup, leak reporting, service applications, penalty waivers). The utility also provides trash and recycling services in partnership with the City of Springdale.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Service Provides safe, high-quality drinking water to residential, commercial, and industrial customers within Springdale, Arkansas, including new customer setup, service transfers, and ongoing monthly metered supply.
• Wastewater Treatment Responsibly collects and treats wastewater generated by Springdale customers to protect public health, billed as a recurring usage-based charge.
• Trash & Recycling Residential and commercial solid waste collection and recycling services provided in coordination with the City of Springdale, billed as recurring charges.
• Engineering & Mapping Services Technical engineering and infrastructure mapping services for development projects, new construction, and system maintenance, leveraging ArcGIS-based utility mapping.
• Water Quality & Backflow Prevention Water quality monitoring and backflow prevention testing services to maintain safe drinking water compliance for residential and commercial customers.
• Fire Hydrant / Construction Meter Rental Temporary water service for construction projects and fire hydrant meters, requiring a $500 deposit plus a $7/day meter rental fee and usage-based water charges.

Quantifiable outcome

• Serving Springdale community since 1919

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Beaver Water DistrictcoreOthersBeaver Water District provides bulk water supply to Springdale Water Utilities, serving as a critical source of drinking water for the community. This partnership ensures adequate water supply for the utility's customers.
• Arkansas 811minorOthersArkansas 811 is the state's call-before-you-dig service that coordinates with Springdale Water Utilities to prevent damage to underground utilities during excavation projects.
• City of SpringdalecoreOthersSpringdale Water Utilities works with the City of Springdale on various municipal services including bulky waste pickups, updates, and coordination on city-wide initiatives.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Rogers Water Utilities: Neighboring municipal water and wastewater utility serving Rogers, Arkansas, just south of Springdale. Comparable as a same-state municipal utility of similar scale providing integrated water, wastewater, and related services to a Northwest Arkansas community.
• Fayetteville Water & Sewer (City of Fayetteville): Municipal water and sewer utility serving Fayetteville, AR — adjacent to Springdale in Northwest Arkansas. Operates water supply, wastewater, and billing services for a similar municipal customer base, making it a closely comparable peer.
• Bentonville Water Utilities: Municipal water/wastewater utility serving Bentonville, AR. Same Northwest Arkansas regional market, similar population scale, and integrated water + wastewater delivery model.

Others

• Beaver Water District: Wholesale drinking water supplier that provides bulk water to Springdale and other Northwest Arkansas utilities. Comparable as a regulated water utility operating in the same regional supply chain, though upstream (wholesale) rather than retail.

Broad incumbents

• American Water Works Company: Largest investor-owned water and wastewater utility in the United States, serving millions of customers across multiple states. Comparable as a regulated water/wastewater operator with similar core service lines, but at vastly larger scale and with an IOU ownership model rather than municipal.
• Essential Utilities (Aqua America): Investor-owned regulated water and natural gas utility serving customers across multiple states. Comparable as a regulated water/wastewater provider with similar core product set, but operates at significantly larger scale and in multiple jurisdictions.
• California Water Service Group: Investor-owned water utility providing regulated water service to residential, commercial, and industrial customers across California, Washington, New Mexico, and Hawaii. Comparable as a regulated water-only utility with similar rate-base / regulatory mechanics.
• SJW Group: Investor-owned holding company for water utilities (San Jose Water, Connecticut Water, etc.) operating in multiple states. Comparable as a regulated water utility with similar regulatory exposure and customer mix.
• Middlesex Water Company: Investor-owned water utility serving New Jersey and Delaware. Comparable as a smaller-scale regulated water utility with similar customer/market characteristics, though investor-owned rather than municipal.
• York Water Company: One of the oldest investor-owned water utilities in the U.S., serving south-central Pennsylvania. Comparable as a long-tenured regulated water utility with a similar small/mid-scale operating footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Springdale-Water-Utilities-1542646779380318
• LinkedInlinkedin.com/company/springdale-water-utilities

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Springdale Water Utilities