Arkansas 811

What Arkansas 811 does

Arkansas 811 is a non-profit notification center, founded in 1978 and headquartered in Conway, Arkansas, that operates as the state's designated one-call system under the Arkansas Underground Facilities Damage Prevention Act. The organization coordinates underground utility damage prevention by serving as the intermediary between excavators (contractors, construction professionals, and homeowners) planning digging projects and the member utility companies with buried facilities in rights of way across Arkansas. Excavators submit locate requests free of charge through a web portal, mobile app, or 24/7 phone line (811 or 1-800-482-8998), and member utilities are legally required to mark their lines within two working days and submit mandatory Positive Response status codes before the notice period expires.

The platform is built on a web-based ticket management system and GIS mapping platform that integrates with a Positive Response API for facility operators, supports a mobile app for self-serve ticket submission, and includes a GIS department maintaining land base maps in coordination with the Arkansas Geographic Information Office. Supporting modules include a Training Academy (hosted via Common Ground Alliance and CourseTiger), a Marketing Toolkit with downloadable promotional resources, and free preconstruction meetings and educational trainings. The Positive Response System became mandatory under state law effective May 18, 2023.

Arkansas 811's business model is subscription-based membership funded exclusively by monthly fees paid by Arkansas utility companies; the service is free for all excavators. State law mandates that any utility with buried facilities in a right of way must join, making membership effectively universal across in-state utilities. The organization is governed by a Board of Directors composed of representatives from member utilities including AT&T, Entergy Arkansas, Black Hills Energy, Summit Utilities, First Electric Cooperative, Ozarks Electric Cooperative, Beaver Water District, Conway Corporation, Little Rock Water Reclamation Authority, S.A.C. Wireline, ARDOT, and Community Water System. The organization operates with approximately 6 employees.

Name

Arkansas 811

Legal name

Arkansas 811

Website

https://ar811.org

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Arkansas 811 is a non-profit, state-mandated one-call notification center, founded in 1978, that coordinates underground utility locate requests between Arkansas excavators and member utility companies under the Arkansas Underground Facilities Damage Prevention Act.

Ownership category

akta.pro rank

Product category

Underground Utility Damage Prevention Services

akta.pro primary industry

Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk) (EUAJADAH)

Keywords

• Underground utility notification
• Damage prevention services
• Utility locating coordination
• Excavation safety services
• Call before you dig

Headquarters

HQ city

Arkansas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Utility Company Membership Fees: Arkansas 811 is a free service for excavators (homeowners and contractors). The organization is funded through monthly membership fees paid by utility companies. State law requires anyone with buried facilities in a right of way to join Arkansas 811. The member utilities receive notifications about planned excavation and are responsible for marking their underground lines within two working days.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Arkansas 811 operates as the state-designated non-profit one-call notification center, receiving locate (dig) requests from excavators via web, mobile app, or phone and routing them to member utility operators so the utilities can mark or clear their underground facilities before excavation begins. Member utilities fund the center through monthly membership dues; excavators (homeowners and contractors) use the service at no charge. The center also provides a Positive Response System, GIS mapping, and training/education for members and the public.

Product overview

Arkansas 811 operates as a notification center providing a unified platform for underground utility damage prevention. The core system consists of Start Ticket and Track Ticket for contractors and homeowners to request and monitor underground line locates, integrated with a mandatory Positive Response System for utility operators to communicate locate status. Additional modules include Training Academy for compliance education, Marketing Toolkit for promotional resources, and GIS services for land base mapping. The platform is accessible via web portal and mobile app, enabling 24/7 ticket submission.

Differentiator

Problem solved

Functional benefit

Products and services

• Locate Request (Dig Ticket) Service Centralized submission service that lets Arkansas homeowners and contractors file excavation notifications via web, mobile app, or 811 phone; Arkansas 811 routes each request to the relevant member utilities, who then mark or clear their underground facilities before excavation.
• Positive Response System Status-reporting service that allows member utility operators to communicate the outcome of their locate work — marked, clear, or no conflict — back to the excavator who filed the ticket, closing the notification loop.
• GIS Mapping Services Geographic information system offering through which member utilities contribute and excavators can view mapping of underground facility locations in support of damage-prevention planning.
• Member Training and Education Programs Educational offerings, training sessions, and grant programs delivered to member utilities, contractors, and the public to promote safe digging practices and statutory compliance.

Quantifiable outcome

• Utilities have two working days to locate and mark lines after notification
• +2 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Common Ground AlliancecoreStrategic or Co-development PartnerArkansas 811 partners with Common Ground Alliance, a national organization dedicated to preventing damage to underground utilities. Training resources are hosted on the Common Ground Alliance Training Platform.
• Arkansas Geographic Information OfficecoreStrategic or Co-development PartnerArkansas 811 GIS Department works closely with the Arkansas Geographic Information Office to maintain accurate land base maps including point addresses and city boundaries for effective service area management.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• GPRS (Ground Penetrating Radar Systems): GPRS is a national private utility-locating and ground-penetrating radar services company that locates underground facilities for contractors and property owners. Comparable to Arkansas 811 because it addresses the same damage-prevention need, but as a private commercial locator rather than a regulated state notification center.

Direct peers

• Indiana 811: Indiana 811 is the Indiana state-designated one-call center providing locate-request and Positive Response services under Indiana law. Mirrors Arkansas 811's notification-center function, member-utility funding model, and training/education offerings.
• Georgia 811: Georgia 811 is the state-mandated one-call center serving Georgia, providing locate request notifications, Positive Response, and damage-prevention education. Operates an essentially identical service model and regulatory structure to Arkansas 811, making it a strong direct peer.
• Texas 811: Texas 811 is the largest state one-call notification center in the US, operating the same One-Call/811 damage-prevention model for excavators and member utilities. Directly comparable business model, regulatory mandate structure, and platform offerings (ticket portal, Positive Response, GIS, training) to Arkansas 811.
• Tennessee 811: Tennessee 811 serves as the Tennessee state one-call notification center with the same mandate to coordinate excavation notifications between excavators and member utilities. Directly comparable to Arkansas 811 across model, technology stack, and regulatory role.
• Kentucky 811: Kentucky 811 is the Kentucky state one-call center, offering dig notification, Positive Response, GIS mapping, and damage-prevention training. Same regulatory structure, member-funded model, and platform offerings as Arkansas 811.
• North Carolina 811: North Carolina 811 is the state-designated one-call center for North Carolina, providing locate-request notifications and Positive Response to member utilities. Operates the same regulated notification-center business model as Arkansas 811 with comparable products and channels.
• Missouri One Call System: Missouri One Call System is the Missouri state one-call notification center, coordinating dig notifications between excavators and member utilities under Missouri state law. Closely parallels Arkansas 811's mandate, ticket portal, Positive Response, and membership-fee funding model.

Others

• Common Ground Alliance: Common Ground Alliance is the national non-profit organization dedicated to preventing damage to underground utilities, and Arkansas 811's strategic training partner. It is not a direct competitor but rather an industry umbrella whose standards, training platform, and best-practice framework Arkansas 811 leverages and aligns with.

Broad incumbents

• USIC (Underground Solutions Inc.): USIC is the largest private utility-locating services company in North America, performing the physical locate-and-mark work that Arkansas 811's member utilities (or their contract locators) execute after a ticket is filed. Comparable because USIC sits in the same damage-prevention workflow and interacts with 811 centers on every job.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/Arkansas811
• Facebookfacebook.com/Arkansas811
• Instagraminstagram.com/arkansas811
• LinkedInlinkedin.com/company/arkansas-811

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arkansas 811