Empress Medical
- Company typePrivate
- Founded1985
- HeadquartersNew York, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
Empress Medical firmographics
Firmographics- Name
- Empress Medical
- Legal name
- Empress Ambulance Service, LLC
- Website
- https://empressems.com
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Empress Medical industry classification
Industry- Product category
- Emergency Medical Services
- NAICS
- Ambulance Services (62191)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Private EMS Providers (Contract/Interfacility) (HLAFANAB)
- akta.pro secondary industries
- Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)
Keywords
Where Empress Medical is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Empress Medical business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Emergency Medical Services (911 Response): Emergency 911 response services provided under contract to municipalities including Yonkers, New Rochelle, Yorktown, Poughkeepsie, Mount Vernon, White Plains, and the Bronx. Revenue from municipal contracts and insurance reimbursement for emergency transports.
- Non-Emergency Patient Transports: Transports between homes, healthcare facilities, and hospitals for patients requiring assistance. Includes hospital network solutions with dedicated resources and custom branding.
- Community Paramedicine / Mobile Integrated Healthcare: In-home healthcare services reducing unnecessary emergency room visits. Putnam County contract valued at $2.8 million annually. Also serves Mount Vernon under contract.
- Event Standby Services: On-site emergency medical care for large-scale events including sports games, concerts, and dignitary visits.
- EMS Education and Training: EMS Academy providing EMT training programs. Students are paid while in training and commit to working at Empress for one year after graduation.
- Billing and Insurance Processing: Billing department handles payment resolution for services rendered, accepting insurance information and payments through online portals and phone.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | One time/ perpetual license | $10,000 sign-on bonus for hired paramedics |
| Subscription | Monthly | Competitive salary and comprehensive benefits |
Go-to-market motion5 records
Distribution channels5 records
Marketing channels6 records
Empress Medical product offering
Product offeringCore offering
Empress EMS provides 911 emergency response, advanced life support (ALS), basic life support (BLS), community paramedicine, interfacility patient transport, paramedic fly cars, tactical EMS, and event standby services across the Hudson Valley and New York City region. The company also operates the Empress EMS Academy, a training program producing credentialed EMTs and paramedics, and runs Northern Dutchess Paramedics, an acquired subsidiary serving Dutchess County.
Product overview
Empress EMS operates as a comprehensive emergency medical services organization offering a unified suite of pre-hospital care services. The portfolio includes core emergency response capabilities (911 Emergency Response, Basic Life Support, Advanced Life Support), specialized services (Paramedic Fly Cars, Tactical EMS, Event Standbys, Patient Transports), and community health programs (Community Paramedicine/Mobile Integrated Healthcare). The EMS Academy provides EMT training as a complementary education module, while the acquired Northern Dutchess Paramedics brand extends coverage in the Hudson Valley region. Together, these services handle over 159,000 transports annually across eight counties in New York plus the Bronx and Connecticut.
Differentiator
Problem solved
Functional benefit
Products and services
- 911 Emergency Response
- Advanced Life Support (ALS) Ambulance Service
- Basic Life Support (BLS) Ambulance Service
- Community Paramedicine
- Paramedic Fly Cars
- Interfacility Patient Transport
- Event Medical Standbys
- Tactical EMS
- Empress EMS Academy
- Northern Dutchess Paramedics
Quantifiable outcome
- 159,000+ patient transports annually
- +2 more outcomes
Companies that use Empress Medical
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles5 records
Empress Medical technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature4 records
Empress Medical partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- Northern Dutchess Paramedics (NDP)coreEmpress acquired Northern Dutchess Paramedics on October 1, 2025. NDP has more than 30 years of experience delivering emergency and non-emergency medical transportation in Dutchess County and Columbia County, NY, and Litchfield County, CT. Headquartered in Rhinebeck, NDP employs more than 140 professionals and operates from multiple substations. Ed Murray founded NDP in 1994 and continues involvement.
- Putnam CountycoreEmpress provides Community Paramedicine/Mobile Integrated Healthcare for Putnam County residents under a $2.8 million annual contract. This is the first county government in New York to directly fund countywide paramedic services and launch a community paramedicine pilot program.
- PatientCare EMS SolutionscoreParent company PatientCare EMS Solutions has been the leader in providing ground-based 911 emergency ambulance services since 1998. Empress is part of the PatientCare EMS family of companies providing services in Florida, Indiana, Mississippi, New York, South Dakota and Texas.
- Mount VernoncoreCommunity Paramedicine/Mobile Integrated Healthcare partnership with City of Mount Vernon, providing in-home patient care services to reduce unnecessary hospital transports.
- For Paul FoundationminorEmpress donated a refurbished ambulance to the For Paul Foundation which provides support to first-responders, aspiring first-responders, and families of first responders who have passed away in the line of duty. Fleet Director Kyle Stevens attended the 7th Annual Heroes Dinner and Scholarship Awards in Florida. Empress is listed as top sponsor.
- Westchester Medical CentercoreLevel One trauma center receiving critical care transports and emergency patients from Empress EMS. Part of regional hospital network coordination for patient care.
- Dutchess Community CollegeminorPartnership for EMS education - Kelly Kohler teaches in the EMS Program at Dutchess Community College while working full-time at Touro College of Osteopathic Medicine and Empress EMS.
- American Ambulance AssociationminorIndustry membership organization for EMS providers, providing advocacy and industry standards.
- National Association of Mobile Integrated Healthcare ProvidersminorIndustry membership for mobile integrated healthcare and community paramedicine providers.
- New York Mobile Integrated Healthcare AssociationminorState-level membership organization for community paramedicine and mobile integrated healthcare providers in New York.
- United New York Ambulance NetworkminorState-level membership organization for ambulance services in New York.
Scale indicators7 records
Recent moves8 records
Expansion highlights6 records
Empress Medical competitors and assessment
Company assessmentDirect peers
- American Medical Response (AMR): Largest private ambulance and EMS provider in the United States, operating 911 response, interfacility transport, and managed transportation services across dozens of states. Directly comparable to Empress in core 911 municipal contract model, multi-county geographic coverage, and ALS/BLS service mix.
- Mobile Life Support Services: Regional private EMS provider headquartered in the Hudson Valley, NY, providing 911 response, ALS, BLS, and interfacility transport to municipalities and hospitals. A direct geographic and service-line competitor to Empress in the lower Hudson Valley.
- Acadian Ambulance Service: Large privately held EMS provider operating 911 response, interfacility, and air medical transport across Louisiana, Texas, Mississippi, and Tennessee. Comparable in scale, multi-county contract model, and integrated ground-EMS operating platform.
- Falck North America: Private ambulance and emergency services operator with a US footprint focused on municipal 911 contracts, interfacility transport, and community paramedicine. Comparable to Empress in business model, government contract orientation, and MIH/CP program strategy.
- McCormick Ambulance: Regional private EMS provider in California offering 911, interfacility, critical care, and event medical services with municipal and hospital contracts. Comparable regional roll-up operating model and service mix to Empress.
- Cataldo Ambulance Service: Privately held regional EMS provider in New England offering 911 response, ALS/BLS, specialty/critical care transport, and mobile integrated health programs. Closely mirrors Empress's service portfolio and community-paramedicine-led growth strategy.
Broad incumbents
- Global Medical Response: Parent of American Medical Response and several other national EMS brands, providing ground ambulance, air medical, and managed transport services across the U.S. A broader incumbent and natural strategic acquirer for regional operators like Empress.
- PatientCare EMS Solutions: Empress's parent company and multi-state operator of 911 ground ambulance and healthcare logistics services in Florida, Indiana, Mississippi, New York, South Dakota, and Texas. Provides the corporate platform and capital base supporting Empress's growth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Empress Medical social profiles
Digital presenceEmpress Medical compliance and trust
Trust signalCompliance6 records
Empress Medical financial estimates
Financial estimateRevenue estimate
Valuation estimate
Empress Medical leadership team
Management profileNumber of profiles
Profiles8 records
Empress Medical subsidiaries and ownership
Company hierarchySubsidiaries1 record
Empress Medical funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Empress Medical M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Empress Medical
What does Empress Medical do?
Empress EMS provides 911 emergency response, advanced life support (ALS), basic life support (BLS), community paramedicine, interfacility patient transport, paramedic fly cars, tactical EMS, and event standby services across the Hudson Valley and New York City region. The company also operates the Empress EMS Academy, a training program producing credentialed EMTs and paramedics, and runs Northern Dutchess Paramedics, an acquired subsidiary serving Dutchess County.
Is Empress Medical a public or private company?
Empress Medical is a private company. It is classified as corporate owned and is currently operating.
When was Empress Medical founded?
Empress Medical was founded in 1985. It employs 501 to 1,000 people.
Where is Empress Medical based?
Empress Medical is headquartered in New York, United States, in the North America region.
How does Empress Medical make money?
Six revenue lines are on record. Emergency Medical Services (911 Response) is the primary driver. The others are non-Emergency Patient Transports, community Paramedicine / Mobile Integrated Healthcare, event Standby Services, EMS Education and Training and billing and Insurance Processing.
Who are Empress Medical's main competitors?
Direct peers on record are American Medical Response (AMR), Mobile Life Support Services, Acadian Ambulance Service, Falck North America, McCormick Ambulance and Cataldo Ambulance Service. Broad incumbents are Global Medical Response and PatientCare EMS Solutions.
Does Empress Medical have an API?
No public API is recorded for Empress Medical.
What industry is Empress Medical in?
Empress Medical's product category is Emergency Medical Services. Its primary akta.pro industry code is HLAFANAB, Private EMS Providers (Contract/Interfacility), with a secondary code of HLAFANAI, Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs. Its NAICS code is 62191 and its SIC code is 8000.