Actual I.T.

What Actual I.T. does

Actual I.T. is a Slovenia-headquartered IT solutions group founded in 1990 that serves medium and large enterprises across Slovenia, Croatia, Serbia, and Bosnia and Herzegovina, with selected international project reach into Malta, Morocco, and Saudi Arabia. The group operates under two legal entities following a December 2025 / January 2026 corporate restructuring: ACTUAL I.T. (systems integration, cybersecurity, and managed services) and ACTUAL PRO (port and fuel retail software products). Following the restructuring, it is majority-owned (70%) by Bulgarian technology group Telelink Business Services, with DBA Group retaining 30%.

The group's portfolio combines classic enterprise IT services (SAP ERP consulting, system integration, 24/7 managed services, IT infrastructure and private cloud) with proprietary domain-specific products: the PORT-Line suite for port community systems, terminal operations, warehousing, maritime single window, vehicle booking, and rail shunting; Energy4Mobility for fuel station head-office, POS, and outdoor payment terminals; Chaty AI and Pro.Cloud AI as sovereign enterprise AI assistants; and PPCC for real-time multi-site production monitoring. Vendor partnerships with SAP, IBM, and Check Point form the distribution backbone — including consecutive MSSP Partner of the Year awards from Check Point in 2025 and 2026 and an IBM Ecosystem Excellence Award in 2024.

Revenue is generated through four streams: managed services and 24/7 support under annual contracts, project-based SAP and infrastructure consulting, subscription cloud (PRO.Cloud) and AI-as-a-Service, and licensing/implementation of proprietary products (PORT-Line and Energy4Mobility). Sales are direct enterprise field sales supplemented by the group's annual RoglIT conference, while go-to-market is augmented by SAP, IBM, and Check Point partner channels. Public pricing is not disclosed; engagements are quoted on a per-project or per-contract basis. Customers include Luka Koper, Port of Rijeka, MOL fuel stations in Slovenia, Transport Malta, LukaBar, and Raycap, and broader exposures span regulated industries — energy, finance, government, and maritime — where NIS2, GDPR, ISO 27001, and TISAX compliance are decisive buying criteria.

Name

Actual I.T.

Legal name

Actual IT d.d.

Website

https://actual-it.si

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

Slovenia-based IT solutions group providing SAP ERP consulting, cybersecurity, IT infrastructure, and proprietary software for ports and fuel retail to enterprises across Slovenia, Croatia, Serbia, and Bosnia and Herzegovina.

Ownership category

akta.pro rank

Product category

Enterprise IT Services & System Integration

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ERP Managed Services & AMS (Application Management) (BPAEAGAB)

akta.pro secondary industries

Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH), IT Knowledge Management & Service Desk Platforms (HDAEALAH), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

Keywords

• Enterprise IT solutions
• SAP ERP implementation
• Cybersecurity services
• IT infrastructure cloud
• Managed IT services

Headquarters

HQ city

Koper

HQ country

Slovenia

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. IT Services & Managed Services: Recurring managed services including 24/7 IT infrastructure monitoring, cybersecurity operations, cloud hosting, and support. Sold via annual contracts with enterprise clients.
2. Professional Services & System Integration: Consulting, implementation, customization, and ongoing support for SAP ERP, cybersecurity, and IT infrastructure projects. One-time and project-based engagements.
3. Industry-Specific Software Products: Licensing and deployment of proprietary platforms including PORT-Line port solutions, Energy4Mobility fuel station systems, and Chaty AI assistants. Product sales combined with implementation services.
4. Cloud Services (PRO.Cloud): Subscription-based cloud infrastructure and platform services billed on a per-consumption or fixed contract basis, hosted in company data centers in Slovenia.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Actual I.T. is a Slovenian enterprise IT group providing integrated IT solutions across three core service pillars: SAP business solutions (ERP implementation and cloud services), cybersecurity and information security (managed security services, SOC operations, threat intelligence), and IT infrastructure and cloud solutions (private cloud, managed hosting, network solutions). The group also develops and licenses proprietary vertical-specific platforms including PORT-Line port management systems, Energy4Mobility fuel station management solutions, and Chaty AI / Pro.Cloud AI enterprise AI assistants. Services span consulting, system integration, implementation, managed services, and 24/7 support for enterprise and government clients.

Product overview

Actual I.T. is an IT group comprising two main entities: ACTUAL I.T. (corporate brand as of January 2026, unifying former companies ITELIS, UNISTAR, ASTEC) and ACTUAL PRO (product company spun off December 2025). ACTUAL I.T. provides three core service pillars: SAP Business Solutions, Cybersecurity and Information Security, and IT Infrastructure & Cloud Solutions. ACTUAL PRO develops two specialized product lines: Digital Business Solutions (Energy4Mobility for fuel station management with HOS, POS, and OPT) and Digital Logistics Solutions (PORT-Line for port operations including PCS, TOS, WMS, WFM, MSW, DMS, VBS, RSS, BLL, POCC). Supporting modules include private IT cloud, monitoring systems, unified service desk (EVT), custom network solutions, and AI-powered products Chaty AI and Pro.Cloud AI. The group also offers cybersecurity services (penetration testing, threat intelligence, SOC) and information security consulting (GDPR, TISAX, NIS2) through its PRO.Astec division.

Differentiator

Problem solved

Functional benefit

Brands

• ACTUAL PRO: Digital logistics solutions and specialized IT solutions for retail systems, including port/logistics solutions and fuel station management systems.
• PRO.Astec
• Unistar
• Itelis
• PRO.Cloud
• Chaty
• Energy4Mobility
• PORT-Line

Products and services

• SAP Business Solutions (Poslovne rešitve SAP) Enterprise SAP ERP implementation, SAP Digital Manufacturing, SAP Business Data Cloud, SAP CRM, and SAP AI assistant Joule deployment, enabling real-time information-driven decision-making and converting scattered data into business intelligence. Targeted at mid-market and large enterprises.
• Cybersecurity & Information Security Services Managed security services including SOC operations, penetration testing, vulnerability management, threat intelligence (in partnership with KELA), and compliance consulting covering NIS2, GDPR, TISAX. Includes DPOaaS and CISOaaS offerings. Targeted at organizations with strict compliance and security requirements.
• Private IT Cloud (PRO.Cloud) Subscription-based private cloud infrastructure offering dynamically scalable IT resources hosted in Slovenia data centers, including servers, disk arrays, backup, virtualization, and 24/7 monitoring for digital sovereignty and EU regulatory compliance.
• Custom Network Solutions (Mrežne rešitve po meri) Custom-designed and implemented enterprise network solutions including LAN/WLAN local networks, identity management, firewalls, and communication systems using modern equipment for optimal data flow. Targeted at enterprise environments.
• PORT-Line (Port & Logistics Solutions) Suite of proprietary port and maritime logistics management platforms including Port Community System (PCS), Terminal Operating System (TOS) for RoRo/General Cargo/Car RoRo-Pax, Warehouse Management System (WMS), Workforce Management (WFM), Maritime Single Window (MSW), Vehicle Booking System (VBS), Rail Shunting System (RSS), Billing, and Port Operations Control Centre (POCC). Targeted at port operators, terminal operators, and maritime administrations.
• Energy4Mobility (Fuel Station Management) Proprietary fuel station management solution comprising Head Office System (HOS) for centralized real-time management, Point of Sale (POS) touch-screen application, and Outdoor Payment Terminal (OPT) for self-service payment. Targeted at fuel station chains and convenience retail operators.
• Chaty AI Proprietary enterprise conversational AI assistant enabling natural language Q&A from internal company documentation in Slovenian language. Supports on-premise or private cloud deployment, role-based access control, knowledge base management with approval workflows, and integrates with SAP and other business systems. Targeted at enterprises for customer support, internal communications, HR, sales, procurement, and other business functions.
• Pro.Cloud AI Secure AI-as-a-Service (AIaaS) platform delivered in private cloud or on-premises, hosted in Slovenia, providing full data and usage control with ISO 42001 and ISO 27001 compliance for digital sovereignty and EU regulatory alignment. Targeted at organizations requiring sovereign AI deployments.
• PPCC - Production Process Control Center Real-time production monitoring solution supporting multi-site operations, deviation detection, and work planning optimization for manufacturing environments, with SAP integration for manufacturing intelligence. Targeted at manufacturing enterprises.
• EVT - Unified Service Desk (Enotna Vstopna Točka) Proprietary service desk and ticketing platform providing unified customer support, multi-channel intake, request classification, diagnostics, knowledge base, SLA tracking, and satisfaction monitoring. Targeted at organizations requiring ITSM capabilities.
• Cybersecurity Assessment & Testing Services External and internal penetration testing, web and mobile application security reviews, source code review, social engineering simulation (ASAP), and red team operations. Targeted at enterprises requiring security validation and testing.

Quantifiable outcome

• 24/7 availability and support with 250+ expert staff
• +2 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core and minor.

• SAPcoreTechnology or IntegrationACTUAL I.T. is an SAP partner providing ERP implementation, SAP Digital Manufacturing, SAP Business Data Cloud, SAP CRM, and SAP AI assistant Joule. The company hosts joint events such as 'SAP Cloud Solutions for a Sunny Future' and is a regular SAP conference participant.
• IBMcoreTechnology or IntegrationACTUAL I.T. (through Unistar) is an IBM partner implementing IBM Flash Systems, IBM Storage Defender, IBM Fusion, and IBM ecosystem solutions. The company received the IBM Ecosystem Excellence Award in 2024 and has conducted multiple joint IBM Security Days and IBM storage events.
• Check Point Software TechnologiescoreTechnology or IntegrationCheck Point partner through which ACTUAL I.T. delivers cybersecurity solutions. ACTUAL I.T. received Check Point's 'Partner of the Year for Managed Security Service Provider' award in both 2025 and 2026, demonstrating sustained excellence. Joint Check Point Cybersecurity Day events are organized annually.
• SysconsminorStrategic or Co-development PartnerSyscons co-presents at ACTUAL I.T. SAP cloud events, contributing expertise on SAP Digital Manufacturing implementations and lessons learned from real SAP deployments.
• Maritime Center of ExcellenceminorStrategic or Co-development PartnerDamir Opsenica from Maritime Center of Excellence participated in Unistar/Astec strategic planning sessions, contributing IKT sector expertise and maritime digitalization trends.

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Orange Cyberdefense: Pan-European managed security services provider whose MSSP, SOC, and threat intelligence services directly overlap with ACTUAL I.T.'s PRO.Astec cybersecurity division and 24/7 SOC value proposition.
• Asseco South Eastern Europe: Regional IT services and software group headquartered in SEE with deep enterprise application, banking, and public-sector work, directly comparable in customer geography and ERP / digital transformation orientation.
• Dover Fueling Solutions: Global fuel retail technology provider whose head office systems, POS, and outdoor payment terminals compete with ACTUAL PRO's Energy4Mobility HOS/POS/OPT product line in the same fuel-station vertical.
• Comtrade Group: Slovenia-headquartered IT services group with comparable size, SAP and Microsoft capabilities, and a regional SEE / wider European delivery footprint, operating as a closely matched mid-market IT services peer.
• Cargotec (TBA Group / Navis): Provider of port and terminal automation including Navis terminal operating systems, directly comparable to ACTUAL PRO's PORT-Line TOS, PCS, MSW, and VBS modules for port logistics.

Regional players

• ALSO Group: European IT distribution and managed services platform that combines IT infrastructure distribution with cloud, security, and managed service offerings, comparable in scale and channel-oriented mid-market positioning.

Broad incumbents

• NTT Data: Global systems integrator with extensive SAP, cloud, and cybersecurity practices across Europe, competing for the same enterprise transformation mandates that ACTUAL I.T. serves in SEE on a much larger scale.
• Atos (Eviden): Large European IT services and cybersecurity provider whose SAP practice, managed security services, and public-sector footprint in CEE/SEE overlap with ACTUAL I.T.'s offerings from a much broader portfolio perspective.
• Sopra Steria: European-headquartered SI with strong public-sector and cybersecurity practices competing for enterprise digital, cloud, and security transformation mandates across continental Europe.
• Capgemini: Global SI with deep SAP and cloud transformation practices across Europe, competing for the same regulated, multi-country enterprise accounts that anchor ACTUAL I.T.'s go-to-market in Slovenia and SEE.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/actual

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Actual I.T.