Tactuum

What Tactuum does

Tactuum is a Glasgow-headquartered digital health company that builds the Quris Healthcare Platform, a cloud-based clinical decision support and patient engagement system delivered on Microsoft Azure. The platform comprises Quris Clinical Companion (real-time, offline-capable access to clinical guidelines, pathways and protocols for clinicians, used by more than 44,000 clinicians), Quris Patient Companion (mobile self-management, triage, self-referral and shared decision-making tools) and the Quris Clinical EcoSystem (a not-for-profit, crowd-sourced clinical content commons). It is built on healthcare interoperability standards including SMART on FHIR, AGREE II, HL7 CDS Hooks, CQL and OpenEHR GDL, and integrates with EHR systems. A separate product, EdFringeware, powers registration, ticketing and the public website for the Edinburgh Festival Fringe and has not failed since deployment in 2017. The latest addition is the Quris AI Chatbot (launched February 2025), built on Microsoft Co-Pilot and Azure AI Agent Service.

Tactuum's customers are concentrated in UK and US healthcare: NHS Scotland adopted Quris Clinical Companion nationally across all territorial health boards via the Right Decision Service (more than 90,000 users); other NHS customers include NHS Greater Glasgow and Clyde, NHS Lothian, NHS 24, NHS Education for Scotland, NHS Highland, Healthcare Improvement Scotland and Manchester University NHS Foundation Trust. In the US, customers include University of Washington Medicine, University of Michigan Medical Center, Yale Medical Group, Airlift Northwest and West Tennessee Healthcare. Beyond healthcare, the firm runs professional services engagements (e.g., NHS National Services Scotland discovery project) and serves the Edinburgh Festival Fringe Society, the Scottish Qualifications Authority and the Commonwealth Pharmacists Association (22-country antimicrobial guidance programme). Tactuum operates from offices in Glasgow, Inverness, London, Bellevue (Seattle) and Toronto.

The business model is a mix of fixed monthly SaaS subscriptions (Quris Clinical Companion and Quris Patient Companion, with no setup costs and no per-user charges), managed services (EdFringeware annual development and support) and bespoke professional services for discovery, design and build engagements. Go-to-market is direct enterprise sales targeted at NHS health boards, hospital trusts and US health systems, supplemented by the Microsoft Gold Partner channel and G-Cloud framework access. Tactuum is privately held with no disclosed funding rounds, two legal entities (Tactuum Ltd in the UK and Tactuum Inc in the US) and a headcount disclosed as 11-50.

Name

Tactuum

Legal name

Tactuum Ltd

Website

https://tactuum.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Tactuum is a Glasgow-based digital health company that develops the Quris Healthcare Platform — cloud-based clinical decision support and patient engagement software built on Microsoft Azure for NHS health boards, hospital trusts, and US healthcare systems.

Ownership category

akta.pro rank

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Quris Clinical Companion (Subscription): Fixed monthly subscription billing for the Quris Clinical Companion platform, with no setup costs or per-user charges. The platform is sold to healthcare organisations including NHS health boards and US hospital systems on a SaaS subscription basis.
2. Quris Patient Companion (Subscription): Fixed monthly subscription billing for patient engagement tools delivered to healthcare organisations. No per-user charges.
3. Professional Services (Discovery, Design, Build & Support): Bespoke digital transformation, service design, and technical development services for large-scale complex digital projects. Includes discovery and analysis engagements, UX/service design, mobile app development, and web application delivery.
4. EdFringeware Platform (Ongoing Development & Support): Continuous annual development, support and maintenance contract for the EdFringeware platform powering the Edinburgh Festival Fringe registration system.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Tactuum develops and sells the Quris Healthcare Platform, a cloud-based clinical knowledge management and decision-support system that delivers real-time clinical guidelines, protocols, pathways, and patient engagement tools to healthcare organisations. The platform comprises Quris Clinical Companion (for clinicians), Quris Patient Companion (for patients), and Quris Clinical EcoSystem (a crowd-sourced content-sharing network), augmented by an AI chatbot on Microsoft Azure. Tactuum also separately builds and supports EdFringeware, the mission-critical registration system for the Edinburgh Festival Fringe.

Product overview

Tactuum operates a unified Quris Healthcare Platform that provides a comprehensive suite of healthcare digital solutions. The platform comprises three core products: Clinical Companion (clinical decision support for healthcare professionals), Patient Companion (patient-facing digital engagement tools), and Clinical EcoSystem (crowd-sourced clinical guideline sharing). Additional offerings include an AI Chatbot powered by Microsoft Azure, and EdFringeware (a separate event management system for the Edinburgh Festival Fringe). The company also provides professional services including discovery and analysis, service design, mobile app development, and large-scale web application development.

Differentiator

Problem solved

Functional benefit

Brands

• Quris Clinical Companion: Cloud-based clinical decision support platform providing clinicians with instant access to clinical guidelines, protocols, pathways, and decision support resources on any device.
• Quris Patient Companion
• Quris Clinical EcoSystem
• EdFringeware

Products and services

• Quris Healthcare Platform The overarching platform comprising Quris Clinical Companion, Quris Patient Companion, and Quris Clinical EcoSystem, used by healthcare organisations to improve patient care, reduce service demand, and save clinicians' time through digital decision support and patient engagement tools.
• Quris Clinical Companion A cloud-based clinical decision support system providing clinicians with real-time access to clinical guidelines, pathways, protocols, and policies on any device, online or offline. Used by 44,000+ clinicians globally.
• Quris Patient Companion A patient-facing digital engagement platform enabling self-management, self-referral, online triage, digital patient leaflets, online consultation support, and shared decision making through mobile devices.
• Quris Clinical EcoSystem A not-for-profit crowd-sourced content-sharing platform enabling healthcare providers to use, share, and collaborate on gold-standard clinical guidelines, pathways, and protocols across specialties globally at no cost.
• Quris AI Chatbot An AI-powered conversational chatbot built on Microsoft Azure AI Service and Co-Pilot, designed for precise medical use with healthcare-specific capabilities including autonomous agent orchestration, retrieval, and task automation.
• EdFringeware A bespoke mission-critical registration and event management system powering the Edinburgh Festival Fringe, including venue registration, event registration, ticketing integration, public website, and mobile app. Has not failed since 2017.
• Professional Services (Discovery, Design, Build & Support) Bespoke digital transformation, service design, and technical development services for large-scale complex digital projects, including discovery and analysis engagements, UX/service design, mobile app development, and web application delivery.

Quantifiable outcome

• 64% improvement in usage of clinical guidelines, pathways and protocols
• +6 more outcomes

Named customers20 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability4 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core, minor and major.

• MicrosoftcoreTechnology or IntegrationTactuum is a Microsoft Gold Partner and uses Microsoft Azure cloud services as the foundation for the Quris platform. The Quris AI chatbot is driven by Microsoft Co-Pilot and Azure AI Agent Service. This partnership enables NHS and public sector procurement routes and deep technical integration with Microsoft enterprise infrastructure.
• UmbracocoreTechnology or IntegrationTactuum is an Umbraco Gold Partner. They use Umbraco CMS and DXP platforms for building web applications for healthcare clients. NHS Scotland's Public Health Scotland, NHS Education for Scotland, NHS24 and other major NHS bodies use Umbraco.
• UK Government Digital Service (GDS)coreStrategic or Co-development PartnerTactuum is a G-Cloud certified supplier on the UK Government G-Cloud framework, enabling direct procurement of cloud services by NHS and public sector organisations. Their work follows GDS service design standards (e.g., NHS NSS discovery project used GDS model).
• Healthcare Improvement ScotlandcoreStrategic or Co-development PartnerHealthcare Improvement Scotland operates the Right Decision Service (RDS), a once-for-Scotland national project funded by the Scottish Government, built on Tactuum's Quris Clinical Companion platform. All territorial health boards, 6 health and social care partnerships, 6 national NHS boards, and 10 programmes deliver tools through the RDS. This is Tactuum's flagship national deployment.
• Digital Health and Care Innovation CentreminorStrategic or Co-development PartnerTactuum works with the Digital Health and Care Innovation Centre on innovations that directly impact front-line staff and patient care, alongside Healthcare Improvement Scotland.
• University of Washington MedicinemajorStrategic or Co-development PartnerUniversity of Washington Medicine is a Clinical EcoSystem early partner, contributing clinical guidelines and pathways to the Quris EcoSystem. They also use Quris Clinical Companion for mobile access to clinical resources. Contributing partner for antimicrobial guidance in the Commonwealth Pharmacists Association project.
• University of Michigan Medical CentermajorStrategic or Co-development PartnerEarly contributing partner to the Quris Clinical EcoSystem, sharing clinical guidelines and pathways for global reuse by other healthcare providers at no cost.
• NHS ScotlandmajorStrategic or Co-development PartnerNHS Scotland is an early contributing partner to the Quris Clinical EcoSystem. National deployment of Quris Clinical Companion via the Right Decision Service covers all health boards, making NHS Scotland the largest single Quris deployment globally.
• Commonwealth Pharmacists Association (CPA)majorChannel Partner/ Reseller/ DistributorThe CPA commissioned Tactuum to provide the Quris platform for delivering antimicrobial guidance across 22 Fleming Fund countries within the Commonwealth. The platform is distributed via Apple App Store and Google Play as the CPA Prescribing Companion app.
• West Tennessee HealthcareminorStrategic or Co-development PartnerWest Tennessee Healthcare's Chief Medical Information Officer Dr Claude Pirtle serves as Lead Clinical Advisor to Tactuum, supporting strategic roadmap planning and advising on product technical development.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Hippocratic AI: Healthcare-focused large language model company building safety-trained AI agents for clinician and patient-facing use. Comparable technology positioning to Tactuum's Quris AI Chatbot, focused on specialised healthcare AI rather than general-purpose LLMs.
• Medwise.ai: UK-based clinical question-answering AI platform for healthcare professionals. Directly comparable to Tactuum's Quris AI Chatbot as an emerging UK NHS-focused clinician AI copilot, though narrower in scope and earlier stage.

Direct peers

• UpToDate (Wolters Kluwer): Point-of-care clinical decision support resource used by clinicians globally for evidence-based answers at the bedside. Most directly comparable to Quris Clinical Companion on the dimension of clinician-facing, evidence-based decision support integrated into clinical workflows.
• ClinicalKey (Elsevier): Elsevier's clinician-facing clinical knowledge platform delivering guidelines, drug information, and decision support content. Comparable to Quris Clinical Companion in curating and delivering reference content to healthcare providers across specialties.
• First Databank (FDB): Provides drug and clinical decision support infrastructure used inside hospital EHRs and pharmacy systems. Comparable to Tactuum as a B2B clinical knowledge vendor selling decision support into health system workflows with standards-based integration.
• DynaMed (EBSCO): Evidence-based clinical reference tool used by clinicians at the point of care for decision support. Directly comparable to Quris Clinical Companion as an alternative enterprise clinical knowledge resource with EHR integration.

Broad incumbents

• Microsoft Cloud for Healthcare: Microsoft's horizontal healthcare data and AI platform on which Tactuum's Quris is built. Represents both a partner and competitive threat, as Microsoft's Nuance DAX Copilot and Co-Pilot for Healthcare roadmap could subsume portions of Tactuum's clinical decision support and chatbot offering.
• InterSystems HealthShare: Health informatics and interoperability platform providing clinical content and decision support infrastructure. Comparable as a vendor in clinical knowledge management with comparable buyer profile (large health systems, integrated care providers).
• Oracle Health (formerly Cerner): Major EHR vendor with embedded clinical content, decision support, and population health modules. Competes for clinical workflow budgets within health systems and increasingly integrating generative AI features that overlap with Tactuum's offerings.
• Epic Systems: Largest US EHR vendor with embedded clinical decision support and content delivery capabilities. Competes with Tactuum for clinical decision support budget within large health systems, though Epic is anchored to its own EHR while Tactuum delivers cross-EHR.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/tactuum

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tactuum