Southwest Recovery Services

What Southwest Recovery Services does

Southwest Recovery Services is a privately held, full-service debt collection and accounts receivable management agency founded in 2004 by Steven Dietz and headquartered in Addison, Texas. The firm serves commercial (B2B), healthcare, consumer, government, property management, automotive finance, logistics, utilities, insurance, construction, and oil and gas clients across all 50 U.S. states (47 for consumer debt, excluding California, Washington, and Oregon), operating from 12 regional offices in Texas, Oklahoma, Florida, Georgia, Colorado, Missouri, and Ohio. The core service portfolio spans six integrated lines: Commercial Debt Recovery, Revenue Cycle Management for healthcare, full-cycle Accounts Receivable Management, an Early-Out Program for the 15-to-60-day past-due window, white-label Business Process Outsourcing, and project-based Consulting Services.

The firm's underlying technology is an AI-augmented recovery platform integrating third-party vendors including Skit.ai for voice AI on consumer outreach, TCN for predictive dialing, Aktos for workflow automation, CollectWise for legal viability scoring, Experian for skip tracing and account enrichment, and Amazon SES for email. This stack processes over 400,000 calls per week and 100,000+ omni-channel notifications per minute, with accounts scored and routed before first contact using two decades of accumulated regional recovery data. Custom API integrations are built at no charge for client CRM and property management platforms, and clients access a self-serve portal for placement and reporting.

SWRS operates primarily on contingency pricing, charging 18-45% of recovered amounts with no upfront fees, retainers, or per-account charges; consulting is billed separately on a project or retainer basis. Customer acquisition is referral-led after 20+ years of operation, supported by content marketing, BBB accreditation, and earned media. The firm is licensed and bonded across all required states and maintains compliance with FDCPA, CFPB Regulation F, FCRA, HIPAA, TCPA, and applicable Federal Bankruptcy Laws. The firm is founder-owned with no disclosed institutional investment, private equity backing, or M&A activity.

Name

Southwest Recovery Services

Legal name

Southwest Recovery Services, LLC

Website

https://swrecovery.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Southwest Recovery Services is a privately held debt collection and accounts receivable management agency founded in 2004, serving commercial, healthcare, consumer, and government clients across all 50 states from 12 offices through contingency-priced recovery services augmented by an AI-integrated platform.

Ownership category

akta.pro rank

Product category

Commercial Debt Collection Services

NAICS

Collection Agencies (56144), Collection Agencies (561440), Business Support Services (5614)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Debt Recovery & Asset Recovery (Repossession Coordination, Collateral Recovery) (BPAAAEAE)

akta.pro secondary industry

Utilities/Telecom & Other Non-Financial Receivables Collections (FSAKAJAN)

Keywords

• Commercial debt collection
• Accounts receivable management
• Revenue cycle management
• B2B debt recovery
• Early-out collections

Headquarters

HQ city

Addison

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Contingency-Based Debt Recovery: Core revenue stream from contingency-based debt collection. Company charges a percentage of recovered amounts only when recovery is successful. No upfront fees, retainers, or setup costs. Rates typically range from 18% to 45% depending on account age, debt type, and portfolio size. Older/harder-to-recover accounts carry higher rates.
2. Accounts Receivable Management (AR Management): Full-cycle AR management outsourced to the company, priced on contingency. Covers invoicing follow-up, statementing, early-out outreach, dunning, and third-party escalation. Rate depends on stage of placement, average invoice size, industry complexity, and volume.
3. Consulting Services: Debt collection and AR consulting engagements billed on project or retainer basis, not contingency. Includes AR process audits, dunning and credit policy design, collections team training, software workflow reviews, compliance reviews, and DSO diagnostics.
4. Revenue Cycle Management: Healthcare-specific AR recovery including patient balance recovery, insurance claim follow-up, and third-party medical collections. All priced on contingency with no retainer, setup fee, or per-account charge.
5. Business Process Outsourcing (BPO): Back-office BPO services including invoicing follow-up, payment processing, and full AR cycle management. First-party AR and back-office programs typically structured as managed-service or flat-rate engagement sized to volume.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Southwest Recovery Services is a full-service commercial debt collection and accounts receivable management agency that recovers past-due B2B invoices, unpaid commercial balances, healthcare patient balances, and insurance receivables on a contingency basis. It also operates early-out pre-collection programs, full-cycle outsourced AR management, white-label BPO services, and AR consulting, supported by an AI-driven platform that scores and routes accounts before any collector outreach.

Product overview

Southwest Recovery Services is a debt collection and accounts receivable management firm offering a unified platform of collection services built around contingency-based pricing. The core portfolio consists of six integrated service lines: Commercial Debt Recovery Services (third-party B2B collections with legal escalation), Revenue Cycle Management Services (HIPAA-compliant healthcare AR recovery for patient balances and payer claims), Accounts Receivable Management Services (full-cycle outsourced AR with dunning and early-out capabilities), an Early-Out Program (pre-collection intervention in the 15–60 day window), Business Process Outsourcing (white-label AR/back-office outsourcing), and Debt Collection Consulting Services (project-based AR audits and process design). All core services are available as standalone offerings but are designed to be combined — clients may start with a collection placement to clear a backlog, move into full AR management to prevent future aging, and engage consulting to optimize internal processes. The platform is differentiated by an AI-driven recovery infrastructure that scores and routes accounts automatically before human collector involvement.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Debt Recovery Services Full-service commercial debt recovery for B2B creditors covering first-party and third-party collections, early-out programs, and pre-legal/legal escalation. Works on contingency across all 50 U.S. states for unpaid invoices, trade balances, overdue contracts, and charged-off accounts.
• Accounts Receivable Management Services Full-cycle outsourced AR management for B2B companies covering invoicing follow-up, statementing, early-out outreach, dunning sequences, and third-party escalation. Operates continuously across entire books of receivables on contingency pricing to reduce DSO and intercept accounts before they age into hard collections.
• Revenue Cycle Management Services HIPAA-compliant healthcare AR recovery covering patient balance recovery, early-out outreach, insurance claim follow-up (denials, underpayments, stalled claims), and third-party medical collections. Operates as a HIPAA business associate with BAA executed before any account data is transferred; covers physician, hospital, cardiology, dermatology, and behavioral health AR.
• Early-Out Program Pre-collection account management targeting the 15-to-60-day past-due window before accounts age into hard collections. Includes account validation, NCOA processing, structured notice series, professional outbound contact, and insurance/self-pay resolution for healthcare, designed to intercept accounts early and reduce volume reaching full collections.
• Business Process Outsourcing (BPO) Services Enterprise back-office and AR outsourcing covering invoicing follow-up, statementing, payment processing (credit cards, HSA/FSA), payment posting, escalation, and reporting. Operates in white-label/first-party model under the client's brand or under SWRS's brand, with staffing that scales with client volume across the firm's 12-office footprint.
• Debt Collection Consulting Services Consulting engagements including AR process audits, dunning and credit policy design, collections team training, software and CRM workflow review, compliance reviews, and DSO diagnostics. Billed on project or retainer basis (not contingency) and delivered with a written gap analysis and prioritized recommendations.

Quantifiable outcome

• Processing over 400,000 calls per week with 100,000+ omni-channel notifications per minute
• +3 more outcomes

Named customers4 records

Segments11 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability7 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• AktoscoreTechnology or IntegrationWorkflow automation and collection software platform. Next-gen collection software that optimizes collector workflows and secures client data. Listed as platform partner for BPO services.
• Skit.aicoreTechnology or IntegrationVoice AI automation for initial consumer outreach with fully FDCPA-compliant scripting. Achieved 10X ROI within weeks of deployment. Processes consumer contacts using AI.
• TCNcoreTechnology or IntegrationPredictive dialing technology enabling automated outbound touches. Processing over 400,000 automated outbound touches weekly for the company's collection operations.
• CollectWisecoreTechnology or IntegrationData analytics software for pre-screening and routing accounts based on legal viability scoring. Used for litigation decisions and account prioritization.
• ExperiancoreTechnology or IntegrationData intelligence integration for skip tracing, account enrichment, and credit bureau reporting. Experian data intelligence and Collection Triggers support account scoring.
• RevSpringsupportingTechnology or IntegrationHealthcare communication and payment platform partner supporting patient engagement and payment processing capabilities.
• TrueaccordsupportingTechnology or IntegrationCloud-based debt collection platform listed as platform partner for BPO services.
• Amazon Web Services (AWS)supportingTechnology or IntegrationCloud infrastructure provider supporting the company's technology platform and data operations.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• IC System, Inc. Mid-sized commercial and consumer debt collection agency with a multi-vertical approach and contingency pricing. Directly comparable in size, customer base, and core service offering to SWRS.
• CBE Companies: Multi-vertical debt collection agency covering commercial and consumer accounts with contingency-based pricing. Comparable in customer segmentation, omnichannel outreach, and mid-market focus.
• AllianceOne Inc. Customer management and third-party debt collection services provider serving commercial and consumer clients. Comparable service breadth and contingency-based revenue model.
• State Collection Service, Inc. Healthcare-specialized debt collection agency serving hospitals, physician groups, and other providers. Closely comparable to SWRS's healthcare RCM practice and HIPAA-compliant operating model.
• Professional Recovery Consultants (PRCO): Commercial debt collection firm focused on B2B receivables across multiple verticals. Comparable in target market (commercial creditors), contingency pricing, and mid-sized operating footprint.
• Williams & Fudge, Inc. Long-established commercial debt collection agency offering B2B and consumer collections with similar contingency pricing model. Highly comparable to SWRS in target customer (mid-market commercial creditors), service mix, and operating model.

Broad incumbents

• PRA Group, Inc. Public global acquirer and servicer of nonperforming loans with collection operations across consumer and commercial categories. Operates in the same broad industry as SWRS but at vastly greater scale and as a public market comp.
• Encore Capital Group: Public, large-scale debt buyer and collector operating across consumer and commercial receivables. Comparable industry but materially larger in scale and capital structure, making it a relevant incumbent benchmark rather than a like-sized peer.
• EOS Companies (EOS CCA): One of the largest commercial and consumer debt collection agencies in North America with broad vertical coverage. Operates in the same industry as SWRS but at substantially larger scale, making it a broad incumbent rather than a direct mid-market peer.
• Transworld Systems Inc. Larger commercial and consumer debt collection firm offering AR management, BPO, and contingency collections. Overlaps with SWRS across multiple service lines but operates at significantly greater scale and broader geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/southwest-recovery-services-inc.

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southwest Recovery Services