What ACLIVITI does

ACLIVITI is a Chicago-based customer experience consulting firm founded in 2015 by Ryan Young, operating as Acliviti Consulting Group, LLC. The company provides a unified services portfolio organized around three pillars: CX Strategy (data-backed strategy development, journey design, performance optimization, transformation capabilities), CX Execution (platform implementation, technical assessment, operational management, data & analytics), and CX Managed Services (24/7 omnichannel support, AI program management, continuous improvement). The firm targets enterprise clients in regulated and high-touch verticals — including healthcare, financial services, risk management, e-commerce/DTC, travel & hospitality, education, and digital-first technology — with named customers such as Aon, FedPoint, and Buildertrend, as well as an undisclosed $7B global company.

The underlying technology stack spans contact center as a service (CCaaS), unified communications as a service (UCaaS), voice/text analytics, AI and automation (NLP-powered agent assist, intelligent chatbots, self-service IVRs, call summarization), journey orchestration platforms, and governance frameworks aligned to SOC 2 Type II, GDPR, HIPAA, and PCI-DSS. AI capabilities are applied across text, audio, and structured data modalities — including natural language processing for sentiment and intent analysis, predictive analytics for churn risk scoring, process automation for routine workflows, and generative AI integration for summarization and content generation — though these are implemented as consulting deliverables rather than proprietary models.

ACLIVITI generates revenue through professional services engagements (strategy and execution work) and managed services contracts (recurring optimization and platform support) on a quote-based, project-tied pricing model. Go-to-market is consultative and vendor-neutral, emphasizing direct enterprise engagement through scheduled consultations, thought leadership content, client testimonials, LinkedIn presence, and industry events, with distribution concentrated domestically around the Chicago headquarters. The company remains founder-owned, with no disclosed external institutional investment.

Name

ACLIVITI

Legal name

Acliviti Consulting Group, LLC

Website

https://acliviti.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Chicago-based customer experience consulting firm serving enterprise clients in healthcare, financial services, and other regulated industries with CX strategy, execution, and managed services across CCaaS, UCaaS, and AI-enhanced contact center operations.

Ownership category

akta.pro rank

Product category

Customer Experience Consulting

NAICS

Management Consulting Services (54161), Marketing Consulting Services (541613)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industries

Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Experience (CX) & Journey Strategy (MPAAAFAI)

Keywords

• Customer experience consulting
• CX transformation services
• Contact center advisory
• Managed CX services
• Enterprise AI consulting

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. CX Strategy Consulting: Strategic consulting engagements for developing data-backed, customer-first strategies that align people, process, and technology. Includes CX design, transformation capabilities, and performance optimization.
2. CX Execution & Implementation: Hands-on execution transformation services including platform implementation, technical platform support, and operational management.
3. CX Managed Services: Ongoing support across cloud platforms, performance operations, business outcome modeling, segmentation strategies, and AI program management.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

ACLIVITI is a vendor-neutral customer experience (CX) consulting firm that helps enterprise organizations plan, execute, and manage CX transformation programs. Its portfolio spans CX Strategy consulting, hands-on CX Execution and platform implementation, and ongoing CX Managed Services across cloud platforms, AI enablement, analytics, and operations. Services are delivered through advisory engagements, implementation projects, and managed-service contracts rather than proprietary software products.

Product overview

Acliviti is a customer experience consulting firm that operates as a unified services portfolio organized around three core offerings: CX Strategy (strategy and design), CX Execution (implementation), and CX Managed Services (ongoing support). The portfolio includes specialized modules for CX Design, Performance Optimization, Transformation Capabilities, Technical Platform & Capabilities, Data & Analytics, Omnichannel Technology Support, Customer Strategy, and Operational Management. These services are complemented by Industry Solutions targeting healthcare, financial services, retail, travel, hospitality, education, and digital-first technology sectors. The overall offering is structured as a consulting and managed services practice rather than a software product, focused on helping organizations transform their contact centers and customer experience operations through strategy, technology implementation, AI enablement, and continuous optimization.

Differentiator

Problem solved

Functional benefit

Products and services

• CX Strategy Consulting service that helps enterprise organizations build unified customer experience strategies that connect brand vision to delivery, aligning people, process, and technology.
• CX Execution Execution-focused service bridging CX strategy and reality through operational alignment, technology implementation, contact center performance optimization, and data and analytics enablement.
• CX Managed Services Ongoing managed services that embed alongside client teams to run, refine, and optimize CX operations including platform support, omnichannel technology support, performance management, and continuous improvement.
• Industry Solutions Industry-specific CX consulting across healthcare, financial services, retail/e-commerce, travel/hospitality, education/EdTech, and digital-first tech with specialized expertise for regulated environments.

Quantifiable outcome

• Delivered complex technology transformation on time and on budget for enterprise client
• +2 more outcomes

Named customers4 records

Segments10 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature4 records

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Avtex (a TTEC company): Avtex was a U.S.-based customer experience consultancy and CCaaS/contact center solutions provider serving mid-market and enterprise clients before its acquisition by TTEC. It is directly comparable to Acliviti in delivering CX strategy, platform implementation, and managed services around Genesys, NICE, and Microsoft ecosystems.
• Slalom Consulting: Slalom is a U.S.-based regional consulting firm with a strong customer experience, contact center, and cloud transformation practice. It targets the same enterprise buyer and competes on similar strategy-plus-execution engagements.
• Presidio: Presidio is a U.S.-headquartered digital transformation and managed services provider covering collaboration, contact center, cloud, and security. Its CX-adjacent professional and managed services portfolio competes directly with Acliviti for enterprise transformation mandates.
• West Monroe: West Monroe is a U.S. digital and technology consultancy serving mid-market and enterprise clients with customer experience, cloud, and data practices. It is comparable to Acliviti as a mid-sized advisory-plus-implementation firm focused on measurable business outcomes.
• ConvergeOne: ConvergeOne is a U.S. solutions integrator specializing in collaboration, contact center, and CX technology implementation and managed services. It overlaps with Acliviti's CX Execution and Omnichannel Technology Support offerings for enterprise customers.

Broad incumbents

• Foundever (formerly Sitel Group): Foundever is a global CX outsourcing and digital solutions provider serving enterprise clients with customer management and contact center services. It overlaps with Acliviti's CX Managed Services and omnichannel support themes but at much larger scale.
• Accenture (Accenture Song / Customer Experience): Accenture is a global professional services giant with a large customer experience and contact center transformation practice. It competes with Acliviti for large enterprise CX mandates but operates as a broad incumbent across many other service lines.
• Deloitte Digital: Deloitte Digital delivers large-scale customer strategy, marketing, and contact center transformation engagements for global enterprises. It competes with Acliviti on the CX strategy and execution layer but as a broad advisory incumbent.
• TTEC Holdings: TTEC is a global CX technology and services company combining CCaaS enablement (via the Avtex acquisition) with outsourced customer experience operations. It overlaps with Acliviti's strategy, technology, and managed services themes but at vastly larger scale.

Emerging players

• Waterfield Tech: Waterfield Tech is a U.S.-based CX consultancy specializing in contact center strategy, platform modernization, and managed services for mid-market and enterprise clients. It is comparable to Acliviti as a focused CX transformation boutique.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/acliviti

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACLIVITI