What Touchstone Technologies does

Touchstone Technologies, Inc. is a privately held, Pennsylvania-incorporated software vendor founded in 2004 that supplies VoIP test and measurement software to IP telephony equipment manufacturers, video conferencing companies, service providers, and enterprise IT teams deploying IP communications. The company's product suite addresses pre-deployment readiness, load and stress testing, and post-deployment monitoring and diagnostics for SIP and H.323 voice and video traffic. Headcount is reported at 1-10 employees and the company is headquartered in Hatboro, PA, with support hours of 9:00 AM to 5:00 PM EST.

The core technology stack is 100% software-based and consists of five interrelated products: WinSIP (a SIP call generator scaling from 1 to 5,000 calls per license with R Factor and MOS scoring and a TestML XML scripting engine); WinEyeQ (a real-time voice and video over IP analyzer delivering up to 650 metrics per on-net call and 325 KPIs per completed call, validated by the Network World Lab Alliance); Win323 (an H.323 load and stress testing tool that was among the first software-based generators to include video as a standard feature); Intellimarc (a distributed carrier-class monitoring and diagnostics solution built on IQProbe and IQAggregator components that scale from 4 to 2,000+ calls per probe and store 1,000,000 call records per GB); and TraceBuster (a free protocol analysis utility with 5,000+ downloads in 18 months). Touchstone also offers professional services covering test plan design, SD-WAN site planning, XML scripting, and deployment support.

The business model is primarily one-time software licensing (per chassis, in configurations from lite to enterprise) supplemented by professional services, with sales driven by an engineering-led direct team and a self-serve evaluation program gated by authorization codes. Marketing is content-driven, relying on a comprehensive documentation library, video tutorials, the free TraceBuster utility, and web demonstrations, while distribution is executed globally through direct sales and website-driven evaluation downloads. Named customers include Cisco, Microsoft, BT, Polycom, TD Bank, Mitel, H&R Block, OpenText, RealPage, Redbox, IRTS, and Harris.

Name

Touchstone Technologies

Legal name

Touchstone Technologies, Inc.

Website

https://touchstone-inc.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Touchstone Technologies is a private Pennsylvania-based software vendor that provides VoIP test and measurement solutions — including call generators, protocol analyzers, and distributed monitoring tools — to IP telephony vendors, video conferencing companies, service providers, and enterprise IT teams deploying IP communications.

Ownership category

akta.pro rank

Product category

VoIP Test and Measurement Software

NAICS

Testing Laboratories and Services (54138), Computer Systems Design and Related Services (54151), Other Scientific and Technical Consulting Services (541690)

SIC

Services-Prepackaged Software (7372), Services-Testing Laboratories (8734)

akta.pro primary industry

App Testing, QA & Beta Distribution Platforms (BPAMADAK)

Keywords

• VoIP test and measurement
• SIP call generation
• H.323 load testing
• Protocol analysis software
• Distributed network monitoring

Headquarters

HQ city

Hatboro

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licenses: Touchstone sells software products including WinSIP, WinEyeQ, Win323, and Intellimarc for VoIP testing and monitoring. Software is available in configurations ranging from lite to enterprise versions. Licensed per chassis, not per processor, allowing customers to choose configurations based on capacity needs and budget. Evaluation versions require authorization codes for activation.
2. Professional Services: Technical consulting services including test plan design and automation, test execution support, site planning for SD-WAN solutions, operational training with case studies, advanced SIP call flow creation using XML scripting, and expert technical assistance during deployments and maintenance.
3. Software Authorization Codes: Software requires authorization codes to enable full functionality. Customers must provide accurate verifiable corporate or institutional contact information to obtain authorization codes. Touchstone reserves the right to limit authorization codes provided to any entity.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Touchstone Technologies supplies 100% software-based VoIP test and measurement solutions that allow customers to generate, analyze, monitor, and diagnose SIP and H.323 voice and video over IP traffic. The portfolio includes load generation tools (WinSIP, Win323), real-time protocol and media analyzers (WinEyeQ), carrier-class distributed monitoring (Intellimarc), and a free post-capture utility (TraceBuster), complemented by professional services for test planning, SD-WAN deployments, and custom SIP call flow scripting.

Product overview

Touchstone Technologies offers a suite of VoIP test and measurement software products designed for IP telephony and videoconferencing testing, monitoring, and diagnostics. The core product portfolio includes WinSIP (SIP call generation), WinEyeQ (real-time protocol and media analysis), Win323 (H.323 load testing), Intellimarc (distributed carrier-class monitoring with IQProbe and IQAggregator components), and TraceBuster (free protocol analysis utility). These products work together to provide end-to-end VoIP readiness assessment, from pre-deployment load testing with WinSIP/WinEyeQ, through post-deployment monitoring and quality assurance. Professional services complement the software offerings with expert technical support and custom testing solutions.

Differentiator

Problem solved

Functional benefit

Brands

• WinSIP: Software solution for SIP call generation, bulk calls, real-world feature and function testing, and testing advanced media capabilities with high-density loads.
• WinEyeQ
• Win323
• Intellimarc
• TraceBuster

Products and services

• WinSIP WinSIP is a 100% software-based SIP call generator that turns any PC into a bulk SIP call generation, real-world feature/function testing, and advanced media testing platform. It can generate thousands of calls with perfect media, learn new CODEC types, and produce R Factor and MOS scoring for end-to-end quality assessment. It is licensed per chassis in lite to enterprise configurations and is sold to IP telephony equipment vendors, service providers, and enterprises for load, stress, and interoperability testing of SIP-based products and services.
• WinEyeQ WinEyeQ is a purpose-built voice and video over IP analysis solution for isolating, analyzing, and diagnosing VoIP traffic on converged networks. It provides real-time top-down display of network activity, up to 650 metrics per active call and 325 per completed call, Data Scopes drill-down visualization, and detailed performance indicators. It is sold to service providers, NOCs, and enterprise IT teams for voice/video quality monitoring, error detection, and signaling problem debugging.
• Win323 Win323 is an H.323 load generation and stress testing tool designed for IP telephony and videoconferencing engineers. It uses a Touchstone-designed ultra-fast H.323 stack and includes video as a standard feature, supporting high-density call generation and interoperability testing. It is sold to video-centric product vendors and IP telephony labs (including long-standing users such as Polycom, Ericsson, and Compunetics) for R&D and QA of H.323 products.
• Intellimarc Intellimarc is a highly scalable carrier-class distributed monitoring and diagnostics solution for voice and video over IP communications, consisting of remotely controlled software probes (IQProbe) at customer sites and aggregators (IQAggregator) at NOCs. It provides more than 125 metrics per call, real-time call detail records stored in an SQL database (1,000,000 call records per GB), and integration with existing reporting systems via flat files, SNMP, or Radius. It is sold to service providers and large enterprise NOCs for real-time monitoring, alerting, and integration with operational reporting.
• TraceBuster TraceBuster is a free post-capture protocol analysis utility for deciphering SIP and H.323 calls over converged networks. It provides a top-down display of call activity, intuitive drill-down analysis, watch and alarming mechanisms, detailed signaling analysis, and WinPCap trace file import. It is offered free of charge to drive product awareness and adoption among engineers and evaluators of Touchstone's commercial products.
• Professional Services for VoIP Test and SD-WAN Deployments Expert technical services covering test plan design and automation, start-to-finish load testing of IP telephony networks, SD-WAN site planning and pre-deployment consulting, basic and complex test tool operational training with case studies, advanced SIP call flow creation using Touchstone's XML scripting language, and expert technical assistance during high-profile deployments and maintenance. Sold directly to enterprise and service provider customers to complement the software portfolio.

Quantifiable outcome

• Generate thousands of SIP calls with perfect media for load testing
• +3 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators7 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• Emblasoft: Specialist in VoLTE/IMS/RCS protocol testing and service assurance. Niche player focused on next-gen voice testing; overlaps with Touchstone on SIP/VoIP protocol analysis use cases.

Direct peers

• Spirent Communications: Global leader in network and communications test & measurement, including VoIP/IMS testing and service assurance. Directly comparable to Touchstone's VoIP load, protocol analysis, and monitoring offerings, but at significantly larger scale.
• GL Communications: Specializes in VoIP, wireless, and IP network test solutions including call generation, protocol analysis, and monitoring. Closest direct competitor in scope and product mix to Touchstone's WinSIP/WinEyeQ/Intellimarc.
• RADCOM: Provides service assurance and monitoring for VoLTE, IMS, and 5G networks using software probes. Comparable to Intellimarc's distributed, carrier-class monitoring proposition for voice/video over IP.
• Cyara: Acquired Empirix and offers VoIP/contact center testing and customer experience assurance. Overlaps with Touchstone on voice quality testing, MOS/R-Factor scoring, and load generation use cases.
• NetScout Systems: Provides network performance management and protocol analysis across voice/video/data. Comparable to WinEyeQ's real-time protocol analysis and Intellimarc's distributed monitoring capabilities.

Broad incumbents

• EXFO: Broader network test, monitoring, and analytics vendor serving service providers and enterprises. Overlaps with Touchstone's VoIP testing portfolio but as part of a much wider portfolio spanning fiber, wireless, and service assurance.
• Keysight Technologies: Electronic test and measurement incumbent (including IXIA network test assets). Competes with Touchstone in VoIP/protocol testing through IxNetwork/IxLoad, but as part of a broad portfolio across wireline, wireless, and enterprise.
• Anritsu: Test and measurement vendor with protocol analyzers for telecom networks. Adjacent competitor with overlapping IP telephony testing capability, but operates as a broad incumbent across multiple test categories.
• Cisco (testing & UC tooling): Although a Touchstone customer, Cisco also embeds and sells testing/diagnostics tools within its collaboration and networking portfolio. Represents a structural risk as embedded capabilities can displace third-party test tools.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutu.be/eUmGNTDlBeY
• LinkedInlinkedin.com/company/touchstone-technologies-inc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Touchstone Technologies