What Polln does

Polln Pty Ltd (ACN 640 336 509) is an Australian digital healthcare company founded in 2020 and headquartered at 782 Glenferrie Rd, Hawthorn, Victoria. It operates Australia's first online alternative healthcare clinic, delivering telehealth consultations and prescription fulfilment primarily for alternative therapies including medicinal cannabis, targeted at adults with chronic health conditions (lasting 3+ months) who have not responded adequately to conventional treatments. The company reports having served more than 20,000 patients across 140+ health concerns since launch, achieving a 4.8/5 average patient rating with 98% of patients willing to recommend the service.

Polln's product surface consists of the Polln Patient Portal (web and iOS/Android), through which patients complete a free pre-screening eligibility quiz, book 30-minute initial video consultations with AHPRA-registered doctors, receive personalised treatment plans, order medications 24/7 with one-click repeats, and track deliveries. Consultations are priced at A$79 (initial) and A$49-A$75 (follow-ups); a free 15-minute nurse consultation acts as a top-of-funnel discovery touchpoint. Prescriptions are dispensed via independent partner pharmacies — principally a Melbourne-based pharmacy shipping Australia-wide via Australia Post Registered Express — and Polln explicitly does not markup medication prices, instead charging transparent consultation fees. The platform integrates Stripe for PCI DSS Level 1 compliant payment processing and holds LegitScript certification and Australian Privacy Principles compliance.

The business model is direct-to-consumer telehealth, with a supplementary clinician-referral channel ('Refer your patients to Polln' and 'Become a Polln Practitioner'). Revenue is generated almost entirely from per-consultation fees, with medication as pass-through. GTM is digital and content-led: an educational library, organic social, SEO targeting all Australian state/territory capitals, and a free nurse consultation lower funnel entry barriers. The company is privately held with no disclosed funding rounds, headcount of 1-10 employees, and no subsidiaries or M&A activity on record.

Name

Polln

Legal name

Polln Pty Ltd

Website

https://polln.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Polln is an Australian telehealth platform founded in 2020 that connects adults with chronic conditions to AHPRA-registered doctors for alternative medicine consultations and prescription delivery Australia-wide. It serves 20,000+ patients across 140+ health concerns on a per-consultation direct-to-consumer model.

Ownership category

akta.pro rank

Product category

Telehealth / Online Alternative Medicine Clinic

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industry

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)

Keywords

• Online alternative healthcare
• Telehealth consultations
• Medicinal cannabis prescriptions
• Chronic condition treatment
• AHPRA-registered doctors

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Telehealth Consultations: Revenue from initial consultations ($79) and follow-up consultations ($49-$75) with AHPRA-registered doctors. Consultation fees are charged at booking and are non-refundable.
2. Prescription Medication Fulfillment: Revenue from prescription medications fulfilled through partner pharmacies. Polln is product-agnostic and does not mark up medicines, charging only transparent consultation fees. Average flower products cost $12-$18 per gram; plant medicine oils typically cost $3-$7 per ml.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Polln operates an online alternative healthcare clinic that provides 30-minute telehealth video and phone consultations with AHPRA-registered doctors for patients with chronic conditions, followed by personalised treatment plans and prescription medication delivery Australia-wide through partner pharmacies. The service includes an initial consultation ($79), short and long follow-up consultations ($49–$75), a complimentary 15-minute nurse consultation, 24/7 online prescription ordering, one-click repeats, and unlimited free nurse and pharmacy support.

Product overview

Polln operates as a unified telehealth healthcare platform consisting of multiple integrated services: the core Polln Patient Portal for managing the entire patient journey, Telehealth Video Consultations with AHPRA-registered doctors (including Initial Consultations at $79 and Return Consultations from $49), combined with a Free Nurse Consultation service. The platform is complemented by Prescription Medication Delivery through partner pharmacies, a Pre-Screening Quiz for eligibility assessment, ongoing Nurse & Pharmacy Support, and an educational Polln Library. Patients access the platform via the Polln Patient Portal to book appointments, complete eligibility checks, receive personalised treatment plans, order medications 24/7, and track deliveries—all through a single integrated digital experience.

Differentiator

Problem solved

Functional benefit

Products and services

• Polln Patient Portal A secure, web- and mobile-based digital platform (patient.polln.com plus iOS/Android app) that enables Australian patients to create a profile, complete eligibility screening, book and manage appointments, view personalised treatment plans, order prescription medications 24/7, request one-click repeats, track deliveries, and access nurse and pharmacy support. It serves as Polln's core patient-facing system and the gateway to consultations and prescription fulfillment.
• Telehealth Video and Phone Consultations Doctor-led 30-minute in-depth telehealth video or phone consultations with AHPRA-registered practitioners (and TGA Authorised Prescribers where required), available same-day and after-hours, covering alternative therapies for chronic conditions. The consult produces a personalised treatment plan and, where appropriate, a prescription.
• Initial Doctor Consultation 30-minute initial video consultation with an AHPRA-registered doctor for new patients ($79), covering medical history, symptoms, evidence-based alternative therapy options and — if eligible — a personalised treatment plan. An additional fee applies for any prescribed medications.
• Return / Follow-Up Consultations 15- to 30-minute follow-up consultations for returning patients ($49 short, $75 long) with their prescribing doctor, used to review response, renew prescriptions, adjust treatment plans, and discuss new conditions or complexities.
• Free Nurse Consultation A complimentary 15-minute nurse consultation providing prospective and current patients with information about treatment options, Polln's processes, and next steps personalised to their health goals, accessed via Polln's free discovery call booking.
• Prescription Medication Delivery 24/7 online ordering of prescribed alternative medicines through the Polln shop (shop.polln.com), fulfilled by independent partner pharmacies and shipped Australia-wide with same-day dispatch (95% within two business days), discreet packaging, signature-on-delivery, and one-click prescription repeats. Pricing is held at recommended retail price with no markup, application, or dispensing fees.
• Pre-Screening Eligibility Quiz A free, approximately two-minute online eligibility assessment that screens prospective patients against Polln's clinical criteria — age 18+, not pregnant or breastfeeding, no history of schizophrenia, bipolar disorder or psychosis, and a qualifying health condition of three months or longer — before a consultation is booked.

Quantifiable outcome

• 20,000+ patients served since 2020
• +4 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature2 records

Partnerships

One partnership is on record.

• Independent Partner PharmaciescoreChannel Partner/ Reseller/ DistributorPolln works with independent partner pharmacies to fulfill prescriptions. All pharmacy deliveries require signature upon acceptance. The pharmacy ships medications from Melbourne within 1-3 business days, with 95% dispatched within 2 business days. Medications are delivered Australia-wide via Australia Post Registered Express Shipping.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Numan: UK-based direct-to-consumer digital health clinic offering online consultations, prescriptions, and ongoing treatment subscriptions — comparable business model and patient experience to Polln's recurring chronic-care model.
• Eucalyptus: Australian multi-brand telehealth platform (Pilot, Kin, Software, Juniper) that has expanded into adjacent categories; less direct overlap today but a credible emerging entrant into the alternative-medicine and cannabis telehealth space.
• Sproutly (Sprout Medical): Australian online alternative medicine clinic providing medicinal cannabis consultations and ongoing care; partial overlap with Polln in service model and patient demographic, though smaller in scale.

Direct peers

• Cannvalate: Australian medicinal cannabis telehealth and clinic group that connects patients with prescribers and dispenses product, comparable in patient acquisition and clinic-style care model to Polln.
• Dispensed: Australian direct-to-consumer medicinal cannabis telehealth platform that pairs patients with prescribers and ships medication; a near-identical DTC and pharmacy-integrated model to Polln.
• CDA Clinics (Burleigh Heads Cannabis): National network of Australian medicinal cannabis clinics providing telehealth and in-person consultations and prescription fulfilment, competing with Polln in the same chronic-condition, alternative-medicine category.
• GreenChoices: Australian online alternative medicine clinic focused on medicinal cannabis consultations and prescriptions, directly comparable in service offering, regulatory pathway, and target patient to Polln.
• Montu (Alternaleaf): Australia's largest medicinal cannabis clinic and pharmacy platform; operates a direct-to-consumer telehealth model with prescribers, patient portal, and pharmacy fulfilment, directly competing with Polln for the same chronic-condition patient base.
• Tetra Health: Australian online alternative medicine clinic offering telehealth consultations with Authorised Prescribers and prescription delivery — same regulatory pathway, same patient cohort, and same value proposition as Polln.

Broad incumbents

• Hims & Hers: US-listed consumer telehealth and pharmacy platform with a similar DTC subscription model, online consultations, prescription fulfilment, and recurring treatment plans — a strategic reference point for Polln's potential scale and category expansion.

Market position

Strengths4 records

Weaknesses2 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/polln.au
• LinkedInau.linkedin.com/company/polln
• Instagraminstagram.com/polln

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Polln