Hope Services

Name

Hope Services

Legal name

Hope Services

Website

https://hopeservices.org

Company type

Private

Founded year

1952

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Disability and Behavioral Health Services

NAICS

Individual and Family Services (6241), Vocational Rehabilitation Services (6243)

SIC

Services-Social Services (8300)

akta.pro primary industry

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

akta.pro secondary industries

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM), Transition & School-Readiness Support for Special Needs Children (HSAAAIAO)

Keywords

• Developmental disability services
• Early intervention programs
• Supported employment services
• Community living services
• Mental health counseling

Headquarters

HQ city

San Jose

HQ country

United States

HQ region

North America

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Funding (DDS/Regional Centers): Partial funding from California Department of Developmental Services (DDS) through 21 regional centers created by the Lanterman Act. Regional centers fund services for individuals with developmental disabilities.
2. HopeTHRIFT Retail Stores: Three thrift stores in San Jose, Fremont, and Watsonville selling donated clothing, household goods, and other items. Provides revenue and employment opportunities for people with disabilities.
3. Vehicle and Goods Donations: Accepts car and vehicle donations through Vehicles for Charity, plus clothing, books, electronics, and household goods donations that support thrift store operations
4. Grants and Donations: Funding from grants and individual donations to help close the funding gap from government sources. Includes employer matching gifts, planned giving, stock gifts, and IRA donations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Hope Services is a nonprofit human services provider delivering person-centered programs for individuals with intellectual and developmental disabilities (IDD) and mental health needs across nine Bay Area counties. Its core offerings span Children's Early Intervention, Day Services (EMCC, Site & Community, Tailored Day Service), Training & Employment (including Project SEARCH internships), Community Living Services, Senior Services, Mental Health Services, and CalAIM Enhanced Care Management. The organization also runs social enterprises—HopeTHRIFT retail stores, HopeSTUDIO art program, and a staffing/placement service—that both generate revenue and create employment pathways for the people it serves.

Product overview

Hope Services is a nonprofit organization (not a technology product company) offering a comprehensive portfolio of human services for individuals with intellectual and developmental disabilities (IDD) and mental health needs across nine Bay Area counties. The organization operates as a platform of interconnected service programs including Children's Services (early intervention for infants/toddlers), Day Services (EMCC, Site & Community, and Tailored Day Service), Training & Employment (including Project SEARCH), Mental Health Services, Senior Services, Community Living Services, and Enhanced Care Management. The organization also operates social enterprises including HopeSTUDIO (handwoven textile arts program), HopeTHRIFT (three thrift retail stores), a staffing/employment placement service, and a vehicle/used goods recycling program. These social enterprises serve dual purposes: generating revenue to supplement government funding while providing employment opportunities for individuals with disabilities.

Differentiator

Problem solved

Functional benefit

Brands

• HopeSTUDIO: Art studio program offering individuals with disabilities the opportunity to master weaving while building self-confidence. Artists are paid with minimum 50% commission on sales. Located in San Jose, CA with 12 looms.

Products and services

• Children's Services (Early Intervention) Early intervention services for infants and toddlers (birth to age 5) with developmental disabilities, including developmental assessments, family training, and community referrals. Designed for families of children with developmental delays, cognitive delays, motor/speech delays, feeding difficulties, neurological disorders, prematurity, or social-emotional delays.
• Day Services Comprehensive day programs offering community engagement, volunteer activities, and personal enrichment for adults with developmental disabilities through EMCC, Site & Community Day Services, and Tailored Day Service options.
• Employment, Media & Community Connections (EMCC) Community-based and site-based activities, training, classes, and employment support including career development, job clubs, and media-technology skills for adults with intellectual and developmental disabilities.
• Site & Community Day Services Day programs providing opportunities for community engagement and personal interest development through self-advocacy, instructional classes, volunteer activities, and leisure activities.
• Tailored Day Service Flexible day service allowing regional-center clients to pursue post-secondary education, employment, volunteer opportunities, or community integration through personalized tracks.
• Training & Employment Services Job development, placement, and on-the-job coaching services including Project SEARCH internships at Stanford Medical Center and community employment support across 60+ Bay Area employer partners.
• Mental Health Services Counseling, case management, and psychiatric services for individuals with developmental disabilities and co-occurring mental health needs, including individual, group, and family therapy.
• Enhanced Care Management (ECM) Comprehensive care coordination service as part of California's CalAIM initiative, providing outreach, clinical and social services coordination, appointment scheduling, transportation, and community connections for Medi-Cal members.
• Senior Services Programs for adults age 45 and older with developmental disabilities offering retirement alternatives, leisure activities, social engagement, and health and wellness support.
• Community Living Services Independent Living Services (ILS) and Supported Living Services (SLS) providing training and support for adults to live independently or with support in their communities.
• Staffing Services (Hire Hope) Employment placement services connecting businesses with qualified candidates who have developmental disabilities, offering temporary, contract, and direct placement options across more than 60 employer partners.
• HopeSTUDIO Art program where individuals with disabilities create handwoven textiles, tote bags, scarves, and artwork at 12 looms in San Jose; artists receive a minimum 50% commission on sales.
• HopeTHRIFT Retail Stores Three retail thrift stores in San Jose, Fremont, and Watsonville (plus online store) selling donated clothing, household goods, books, and electronics, providing employment opportunities for people with disabilities and generating revenue.
• Vehicle and Goods Donation Program Vehicle donation program and recycling operations (Vehicles for Charity) that divert used goods from landfills while supporting the organization's mission and thrift-store supply.

Quantifiable outcome

• 98% Client Satisfaction across all programs
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• Inclusion CountsminorImplementation/ SI/ Consulting Partner · 1 February 2021Consulting firm partnered with Hope Services to assess progress towards DEI initiatives and develop equity report published in February 2021
• Lucile Packard Children's Hospital and Stanford Medical CentercoreStrategic or Co-development PartnerProject SEARCH collaboration providing business-led, one-year internship program with workplace immersion at Stanford Medical Center. Total workplace immersion combines classroom instruction, career exploration, and relevant job skills training through strategically designed internships for individuals with developmental disabilities.
• Employment Partners (60+ companies)coreStrategic or Co-development PartnerOver 60 employer partners providing job placement opportunities for individuals with developmental disabilities. Includes Tesla Motors, Costco, Target, Whole Foods, Specialized Bicycles, J. Lohr, and various government entities. Employers receive support including job coaching, no placement fees, and assistance with Work Opportunity Tax Credit.
• Monterey Bay AquariumcoreGTM or Marketing PartnerCoast Cares Gala venue partner for annual fundraising event supporting inclusion and disability programs across the Bay Area. Special guest Kristi Yamaguchi featured at 2026 event.
• Kristi YamaguchiminorGTM or Marketing PartnerOlympic gold medalist, bestselling author, philanthropist serving as special guest at Coast Cares Gala 2026. Advocate for inclusion and opportunity, founder of Always Dream nonprofit.
• Commercial Casework Inc.minorGTM or Marketing PartnerChampion-level sponsor of Coast Cares Gala
• Comerica BankminorGTM or Marketing PartnerChampion-level sponsor of Coast Cares Gala
• CiscominorGTM or Marketing PartnerHero-level sponsor of Coast Cares Gala
• North Peninsula CarpentersminorGTM or Marketing PartnerHero-level sponsor of Coast Cares Gala
• NBC Bay AreaminorGTM or Marketing PartnerMedia partner for Coast Cares Gala and event coverage
• San Jose Mercury NewsminorGTM or Marketing PartnerMedia partner for Coast Cares Gala
• The Mountain WinerycoreGTM or Marketing PartnerVenue partner for In Concert with Hope annual fundraising concerts, raising over $870,000 in 2023

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• AbilityPath: Bay Area nonprofit providing early intervention, residential, day, and employment services for individuals with developmental disabilities. Operates in overlapping Bay Area counties and competing for regional center contracts.
• Jewish Family & Children's Services of Silicon Valley: Silicon Valley-based human services nonprofit providing mental health, case management, and disability support across multiple Bay Area counties. Overlapping service portfolio and referral sources.
• Easterseals Northern California: Northern California regional chapter of Easterseals providing similar IDD and disability services (early intervention, employment, residential). Multiple Hope Services senior staff previously worked at Easterseals Northern California, indicating direct competition for talent and clients.
• Caminar (formerly Family & Children's Services of Silicon Valley): Mental health and supportive services nonprofit serving Silicon Valley. Competes with Hope's behavioral health arm for county mental health contracts and ECM referrals in the same geography.
• United Cerebral Palsy (UCP) of the Golden Gate: Northern California affiliate of UCP providing housing, day programs, and in-home support for adults with cerebral palsy and IDD. Operates similar service mix and competing for DDS/regional center vendorized contracts in the Bay Area.
• The Arc of California: Statewide advocacy and service provider for IDD, including case management, day services, and employment supports funded through California's regional centers. Directly competes with Hope for vendorized service contracts across Bay Area counties.
• Goodwill of the Silicon Valley: Local Goodwill chapter providing employment training, staffing services, and social enterprise (retail) for individuals with disabilities and other barriers to employment. Direct competitor to Hope's Community Employment and HopeTHRIFT programs.
• Via Services: Bay Area-based disability services nonprofit with overlapping programs and donor base. Hope Services' own Development Director Courtney Barry previously worked at Via Services, indicating direct local competition.

Emerging players

• Down Syndrome Connection of the Bay Area: Bay Area nonprofit serving individuals with Down syndrome and their families across the lifespan. Smaller scope than Hope Services but overlapping on a specific IDD population segment within the same service geography.

Regional players

• Bancroft (formerly New England Center for Children): Nationally scaled nonprofit IDD services provider with residential, day, and behavioral health programs, primarily East Coast focused. Comparable operating model and CARF-accredited approach; potential future regional expansion benchmark.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hope_services
• Facebookfacebook.com/sharer.php?u=https://www.hopeservices.org/ccg/&title=Coast+Cares+Gala
• LinkedInlinkedin.com/shareArticle?mini=true&url=https://www.hopeservices.org/ccg/&title=Coast+Cares+Gala

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hope Services