The Lowell Hotel
The Lowell Hotel is a family-owned, 17-story luxury boutique hotel on Manhattan's Upper East Side, established 1927, offering 74 individually designed suites and rooms, four dining venues, and a Dior Spa, serving ultra-high-net-worth leisure and business travelers through direct booking and Leading Hotels of the World distribution.
- Company typePrivate
- Founded1927
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What The Lowell Hotel does
The Lowell Hotel is a 17-story landmark luxury boutique hotel on East 63rd Street in Manhattan's Upper East Side, established in 1927 and one of the few remaining family-owned hotels in New York City. The property operates 74 individually appointed keys (47 suites and 27 deluxe rooms) ranging from 400 sq ft Lowell Rooms to a 3,000 sq ft three-bedroom Penthouse Suite on the 17th floor, with wood-burning fireplaces in select rooms — the only such offering in a NYC hotel. Four F&B venues — Majorelle (seasonal French cuisine), Jacques Bar, The Club Room, and The Pembroke Room (breakfast/brunch) — drive ancillary revenue alongside a Dior Spa New York partnership, signature Lily of the Valley Afternoon Tea with Dior Maison tableware, private events, and gift voucher sales.
Technology and operations are built on a standard hospitality stack: Synxis property management and booking engine, GBAC STAR-accredited cleaning protocols, and custom in-room technology including iMac media stations and integrated sound systems. Pricing is quote-based rather than publicly disclosed, structured around a tiered suite inventory (Lowell Rooms through Penthouse), seasonal promotional packages (Stay 3 Pay for 2, A Lowell Extra 20% off, Stay Longer Save More, Executive Breakfast, Fireside at The Lowell), and ancillary experiences.
The go-to-market is direct-to-consumer targeting ultra-high-net-worth leisure travelers and executives. Distribution runs through a proprietary Synxis booking engine, a toll-free reservation call center (1-800-221-4444), an in-house concierge, and membership in Leading Hotels of the World (with its Leaders Club loyalty program), explicitly avoiding third-party OTAs to preserve rate parity and direct guest relationships. Marketing is editorially driven through an in-house blog (The Lowell Mag), email, Instagram (#LowellLoves), and earned media coverage.
The Lowell Hotel firmographics
Firmographics- Name
- The Lowell Hotel
- Legal name
- The Lowell Hotel
- Website
- https://lowellhotel.com
- Company type
- Private
- Founded year
- 1927
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- The Lowell Hotel is a family-owned, 17-story luxury boutique hotel on Manhattan's Upper East Side, established 1927, offering 74 individually designed suites and rooms, four dining venues, and a Dior Spa, serving ultra-high-net-worth leisure and business travelers through direct booking and Leading Hotels of the World distribution.
- Ownership category
- akta.pro rank
The Lowell Hotel industry classification
Industry- Product category
- Luxury Boutique Hotels
- NAICS
- Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)
- SIC
- Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Hotels & Motels (7011)
- akta.pro primary industry
- Urban Luxury Hotels (City Luxury) (THAGACAE)
- akta.pro secondary industry
- Hotel & Resort Restaurants (THAFACAH)
Keywords
Where The Lowell Hotel is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
The Lowell Hotel business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Technology or R&D
Revenue model
- Room and Suite Accommodations: The primary revenue stream comprises overnight accommodations across 47 individually appointed suites and 27 deluxe rooms, ranging from Lowell King Rooms (400 sq ft) to the three-bedroom Penthouse Suite (3,000 sq ft). Pricing varies by season, room category, and length of stay with promotional packages such as Stay 3 Nights Pay for 2 and A Lowell Extra 20% discount.
- Food and Beverage Operations: Four distinct dining venues generate substantial F&B revenue: Majorelle (seasonal French cuisine), Jacques Bar (cocktails and light fare), The Pembroke Room (breakfast and weekend brunch), and The Club Room (cocktails and light fare). Majorelle serves Easter and holiday tasting menus with pricing ranging from prix fixe to black-tie gala dinners.
- Lily of the Valley Afternoon Tea: Premium afternoon tea experience at Majorelle featuring Dior Maison tableware. Gift cards available for purchase, creating ancillary revenue from experiences.
- Gift Vouchers: Digital gift voucher platform for hotel stays, dining experiences, and afternoon tea. Vouchers sold through dedicated booking engine with various denominations.
- Private Events and Catering: Event hosting capabilities in The Club Room, Majorelle, and apartment-style suites for intimate celebrations and corporate gatherings. Event inquiries managed through dedicated sales contact.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Lowell Rooms (King and Twin) - 400 sq ft |
| Subscription | Multi-year contract | Junior Suites and Deluxe Junior Suites - 600 sq ft |
| Subscription | Multi-year contract | One Bedroom Suites (Lowell One Bedroom Suite Deluxe, Premier Lowell One Bedroom Suite) - 800-915 sq ft |
| Subscription | Multi-year contract | Specialty Suites (Hollywood, Garden, The Lowell, Park Avenue, Manhattan) - 800-1000 sq ft |
| Subscription | Multi-year contract | Two Bedroom Suites - 1000 sq ft |
| Subscription | Multi-year contract | Penthouse Suite - 3000 sq ft (17th floor) |
| Subscription | Multi-year contract | Stay 3 Nights Pay for 2 Package |
| Subscription | Multi-year contract | Stay Longer, Save More Package |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
The Lowell Hotel product offering
Product offeringCore offering
The Lowell Hotel operates as a luxury boutique hotel offering 47 individually appointed suites and 27 deluxe rooms across 17 floors in Manhattan's Upper East Side. Its offerings include residential-style accommodations with kitchens, terraces, and wood-burning fireplaces, four distinct food and beverage venues (Majorelle, Jacques Bar, The Club Room, and The Pembroke Room), the Dior Spa New York, the signature Lily of the Valley Afternoon Tea, private event hosting, and a fitness center.
Product overview
The Lowell Hotel is a luxury boutique hotel established in 1927, offering an integrated portfolio of accommodation and hospitality services. The property features 47 individually-appointed suites and 27 deluxe rooms across multiple room categories including Lowell Rooms (King and Twin), Junior Suites, One Bedroom Suites (Deluxe and Premier), Specialty Suites (Hollywood, Garden, Lowell, Park Avenue, Manhattan), Two Bedroom Suites, and a three-bedroom Penthouse Suite. Dining offerings include Majorelle restaurant (seasonal French cuisine), Jacques Bar (cocktails and light fare), The Club Room (private lounge), and The Pembroke Room (breakfast and brunch). The hotel provides spa services through Dior Spa New York, fitness facilities, and hosts private events in its distinctive venues. Special packages include accommodation offers (A Lowell Extra, Stay 3 Pay 2, Executive Breakfast, Stay Longer Save More) and signature experiences like the Lily of the Valley Afternoon Tea in collaboration with Dior Maison. The hotel's 2027 Centennial celebration is upcoming.
Differentiator
Problem solved
Functional benefit
Products and services
- Penthouse Suite
Quantifiable outcome
- Ranked #1 Hotel in New York City by Travel + Leisure (2022)
- +2 more outcomes
Companies that use The Lowell Hotel
Customer profileSegments2 records
Ideal customer profiles2 records
The Lowell Hotel technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
The Lowell Hotel partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Dior MaisoncoreExclusive collaboration on Lily of the Valley Afternoon Tea served at Majorelle restaurant, featuring custom Dior Maison tableware collection. The partnership was announced as a new collaboration for The Lowell, known historically as a destination for tea experiences. The Dior collaboration adds luxury fashion brand prestige to the hotel's F&B offerings.
- Leading Hotels of the World (LHW)coreExclusive membership in the Leading Hotels of the World consortium, a collection of over 400 independent luxury properties. LHW provides global distribution through its booking platform, Leaders Club loyalty program, and quality assurance standards. The partnership positions The Lowell alongside other prestigious independent luxury hotels worldwide.
- GBAC (Global Biorisk Advisory Council)minorGBAC STAR facility accreditation program administered through Leading Hotels of the World partnership. The accreditation validates The Lowell's cleaning, disinfection, and infectious disease prevention protocols, providing third-party verification of health and safety standards.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
The Lowell Hotel competitors and assessment
Company assessmentBroad incumbents
- The Peninsula New York: Midtown Fifth Avenue luxury hotel with a long-running F&B and spa identity; benchmark on NYC luxury positioning and global travelers on par with The Lowell.
- The St. Regis New York: Marriott-operated classic NYC luxury flagship; benchmarks against The Lowell on heritage, concierge services, and Midtown/UES clientele, though backed by Marriott's loyalty ecosystem.
- Four Seasons Hotel New York Downtown: Recently opened (2018) Four Seasons NYC luxury hotel with residential suites and a strong F&B program; competes for the same UHNW traveler with global brand firepower and loyalty program scale.
- The Pierre (Taj): Legendary Fifth Avenue luxury hotel under Taj Hotels; classic NYC landmark with heritage positioning comparable to The Lowell but operates within a global hotel group platform.
- Mandarin Oriental New York: Time Warner Center luxury hotel with views-centric suites and award-winning spa; comparable to The Lowell's penthouse perspective and Dior-branded spa positioning.
Direct peers
- The Mark Hotel: NYC Upper East Side boutique luxury hotel with a strong F&B program (Jean-Georges) and individually designed large suites. Closest direct comp on price point, location, and design-led boutique positioning.
- The Carlyle, New York: Iconic Upper East Side luxury hotel under Rosewood management, also a family-legacy landmark on the same neighborhood. Directly comparable on heritage positioning, clientele, and product scale (similar boutique footprint).
- Baccarat Hotel New York: Midtown luxury boutique hotel built on a heritage maison brand partnership (Baccarat crystal) — parallel to The Lowell's Dior Maison partnership strategy. Targets the same ultra-HNW domestic and international segment with direct booking.
- The Surrey, A Cor hotel: Upper East Side boutique hotel with a residential townhouse heritage and a strong repeat-leisure base; similar geographic focus and intimate boutique scale to The Lowell.
Emerging players
- Aman New York: Opened in 2022 as Aman's flagship urban property, Aman New York targets the same ultra-luxury traveler with a residential-apartment product concept, competing directly for The Lowell's penthouse and specialty suite clientele.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
The Lowell Hotel social profiles
Digital presenceThe Lowell Hotel financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Lowell Hotel leadership team
Management profileNumber of profiles
Profiles5 records
The Lowell Hotel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Lowell Hotel M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Lowell Hotel
What does The Lowell Hotel do?
The Lowell Hotel operates as a luxury boutique hotel offering 47 individually appointed suites and 27 deluxe rooms across 17 floors in Manhattan's Upper East Side. Its offerings include residential-style accommodations with kitchens, terraces, and wood-burning fireplaces, four distinct food and beverage venues (Majorelle, Jacques Bar, The Club Room, and The Pembroke Room), the Dior Spa New York, the signature Lily of the Valley Afternoon Tea, private event hosting, and a fitness center.
Is The Lowell Hotel a public or private company?
The Lowell Hotel is a private company. It is classified as family owned and is currently operating.
When was The Lowell Hotel founded?
The Lowell Hotel was founded in 1927. It employs 101 to 250 people.
Where is The Lowell Hotel based?
The Lowell Hotel is headquartered in New York, United States, in the North America region.
How does The Lowell Hotel make money?
Five revenue lines are on record. Room and Suite Accommodations are the primary driver. The others are food and Beverage Operations, lily of the Valley Afternoon Tea, gift Vouchers and private Events and Catering.
Who are The Lowell Hotel's main competitors?
Broad incumbents on record are The Peninsula New York, The St. Regis New York, Four Seasons Hotel New York Downtown, The Pierre (Taj) and Mandarin Oriental New York. Direct peers are The Mark Hotel, The Carlyle, New York, Baccarat Hotel New York and The Surrey, A Cor hotel. Aman New York is listed as an emerging player.
Does The Lowell Hotel have an API?
No public API is recorded for The Lowell Hotel.
What industry is The Lowell Hotel in?
The Lowell Hotel's product category is Luxury Boutique Hotels. Its primary akta.pro industry code is THAGACAE, Urban Luxury Hotels (City Luxury), with a secondary code of THAFACAH, Hotel & Resort Restaurants. Its NAICS code is 72111 and its SIC code is 7000.