Strategic Sourcing Excellence

What Strategic Sourcing Excellence does

Strategic Sourcing Excellence is associated with Genpact (NYSE: G), a New York-headquartered, Luxembourg-domiciled global professional services firm that operates from more than 30 countries and serves Global 2000 enterprises across banking, consumer goods, healthcare, insurance, manufacturing, life sciences, and high tech. The firm employs 115,000+ professionals, including 22,000+ data, analytics, and AI experts and 83,000+ data-and-analytics-trained staff, with delivery centers in 100+ locations and revenue derived primarily from custom-quoted professional services engagements spanning consulting, implementation, managed services, and transformation programs.

Its core technology platform is the AI Gigafactory, a proprietary AI delivery model that pairs an on-demand talent pool (Giga Academy) with prebuilt generative models, an AI Value Studio staffed by AI architects, and the Agentic Development LifeCycle methodology. Layered on top are productized AI solutions including riskCanvas (a cloud-based financial crime suite integrated with AWS Bedrock), the Genpact AP Suite (achieving 65% touchless accounts payable), the Genpact Orchestration AI Suite (built on Microsoft Azure), Genpact InsureStream on ServiceNow, and Genpact Autonomous IT. The firm co-delivers these capabilities through tier-1 ecosystem partnerships with ServiceNow (Elite partner and designated reseller), AWS (Premier Partner), Microsoft, Google Cloud, Databricks, Dataiku, Snowflake, and Celonis.

Genpact monetizes primarily through enterprise field sales, supplemented by channel/partner-led motions (notably ServiceNow and AWS reseller channels) and managed services delivered from global delivery hubs. Customer engagements are large, multi-year, and transformation-oriented, with documented outcomes including 50% procurement cycle reduction (Dropbox), 60% case-summarization reduction (Apex Fintech), 70% intranet cost reduction (biopharma client), and 22% cloud cost reduction plus cybersecurity posture improvement from 45% to 89% (global healthcare). The firm is publicly listed, has completed multiple acquisitions (Headstrong, Rightpoint, Enquero, Rage Frameworks), and has been recognized as a leader by HFS Research, ISG, IDC MarketScape, Everest Group, and Microsoft.

Name

Strategic Sourcing Excellence

Legal name

Genpact

Website

https://genpact.com

Company type

Public

Founded year

1997

Operating status

Operating

Headcount range

10,001+ employees

Short description

Genpact is a global professional services firm that delivers agentic AI, data, and process transformation services to Global 2000 enterprises across 30+ countries, leveraging proprietary platforms (AI Gigafactory, riskCanvas, AP Suite) and tier-1 partnerships with ServiceNow, AWS, Microsoft, and Google Cloud.

Ownership category

akta.pro rank

Product category

Sourcing and Procurement Services

NAICS

Other Management Consulting Services (541618), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro industry

PRIMARYBPAHAHAB

Procurement & Strategic Sourcing

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Operations & Supply Chain Consulting

SECONDARYBPAAAJAC

Sourcing Support & RFx Administration (RFI/RFP/RFQ)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Procurement & Purchasing Support (P2P, Vendor Admin)

SECONDARYBPAAAJAO

Procurement Systems Administration (ERP/P2P Tools Support)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Procurement & Purchasing Support (P2P, Vendor Admin)

SECONDARYBPAEAGAO

Enterprise Application License Advisory, Vendor Management & Optimization

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

Keywords

• Sourcing and procurement
• Integrated procurement solutions
• Source-to-pay transformation
• Procurement digital transformation
• Strategic procurement services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices19 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Professional Services: Genpact generates revenue primarily through professional services engagements including consulting, implementation, managed services, and transformation engagements. Services span AI/ML implementation, digital transformation, process outsourcing, and technology services for Global 2000 enterprises.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Strategic Sourcing Excellence provides integrated procurement services for global enterprises, covering end-to-end source-to-pay, strategic sourcing, supplier management, contract lifecycle, spend analytics and procurement transformation. Offerings are delivered as professional services and AI-accelerated solutions, including the Source-to-Pay with ServiceNow offering and the Genpact AP Suite for touchless invoice processing.

Product overview

Genpact is an agentic and advanced technology solutions company that offers a comprehensive portfolio of AI-powered services and platforms. The core offering centers on Agentic Solutions that leverage autonomous AI agents to transform enterprise operations, combined with Data and AI Services spanning data strategy through engineering. The platform operates on key technology partnerships including Microsoft Azure (Genpact Orchestration AI Suite), AWS (riskCanvas), ServiceNow (Enterprise Solutions), Dataiku (MLOps), and Celonis (Process Mining). Additional specialized products include Genpact AP Suite for accounts payable, Genpact InsureStream for insurance operations, and the AI Gigafactory delivery model. Services span finance and accounting, supply chain management, risk and compliance, customer care, technology services, and sourcing and procurement. Industry-specific solutions cover banking, insurance, life sciences, healthcare, manufacturing, and more across 30+ countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Sourcing and Procurement End-to-end procurement transformation services that combine strategic sourcing, supplier management, contract lifecycle and AI-powered source-to-pay capabilities for enterprise spend control and efficiency.
• Source-to-Pay with ServiceNow AI-powered source-to-pay solution built on ServiceNow that delivers improved user experience and enterprise spend management as a managed offering.
• Genpact AP Suite Generative AI-driven agentic solution for accounts payable operations that turns AP into a strategic advantage with up to 65% touchless processing.
• AI Gigafactory AI delivery model combining AI Hub, data marketplace, engineering libraries and Agentic Development LifeCycle for repeatable, high-quality, scaled AI and agentic solution development.
• Genpact Orchestration AI Suite AI orchestration platform built on Microsoft Azure that automates workflows with AI agents across enterprise systems.
• riskCanvas Cloud-based financial crime risk management suite integrated with Amazon Bedrock for generative AI-driven detection, investigation, and prevention of financial crime.
• Finance and Accounting Services Services that streamline finance operations including accounts payable, financial analytics, and CFO decision-making support using AI and automation.
• Supply Chain Management Services Solutions that transform supply chains with greater visibility, tighter control, and faster connections using AI and analytics.
• Risk and Compliance Services Enterprise risk and compliance solutions that help businesses strengthen compliance and build resilience with AI-powered solutions.
• Customer Care Services Customer experience and contact center services leveraging AI and cloud platforms like Amazon Connect for improved customer interactions.
• Data and AI Services Comprehensive data services spanning data strategy, data engineering, intelligent data management, and data product enablement that help businesses harness data for competitive advantage.
• Agentic Solutions Flagship AI-driven solutions that enable enterprises to turn insight into action for measurable business impact using autonomous AI agents.

Quantifiable outcome

• 65% touchless accounts payable with agentic AI
• +11 more outcomes

Named customers20 records

Segments12 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability9 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and supporting.

• DataikucoreStrategic or Co-development Partner · 13 April 2023Strategic alliance for MLOps and responsible AI solutions. Partnership enables organizations to scale AI at speed using Dataiku's Everyday AI platform combined with Genpact's 22,000+ data, analytics, and AI experts. Focus on data governance, model management, and compliance requirements.
• CeloniscoreTechnology or Integration · 17 September 2019Platinum partnership combining Genpact's process management expertise with Celonis's process-mining technologies. 450+ Celonis-trained professionals and 9,000+ transformation specialists. Partnership accelerates digital transformation through process intelligence and operational excellence solutions.
• ServiceNowcoreTechnology or IntegrationElite partner providing end-to-end services for the entire ServiceNow suite including design, configuration, deployment, and support. Genpact is also a designated ServiceNow reseller. The partnership delivers operational success through faster, more intelligent workflow automation built on generative AI capabilities. Recognized as Leader in ISG ServiceNow Ecosystem Partners 2026.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Premier Partner with bespoke solutions across industries including consumer packaged goods, financial services, healthcare, and life sciences. Genpact helps enterprises accelerate digital transformation using AWS cloud-native technologies, generative AI, and managed services. Integration of Genpact riskCanvas with Amazon Bedrock for financial crime management.
• MicrosoftcoreTechnology or IntegrationSolutions Partner for Modern Workplace and Experience Services with specialized Partner status for Adoption and Change Management. Microsoft Partner of the Year for Employee Experience Services 2022-2023. Partnership delivers AI and cloud solutions combining Microsoft's product suite with Genpact's industry expertise.
• Google CloudcoreTechnology or IntegrationISG Leader recognition for Google Cloud implementations, data analytics, and AI services. Genpact provides data and AI capabilities on Google Cloud platform including governance, predictive engines, and machine learning solutions.
• SnowflakesupportingTechnology or IntegrationData partnership providing enterprise data solutions. Part of Genpact's data partner ecosystem.
• DatabrickscoreTechnology or IntegrationStrategic partnership for AI and data engineering at scale. Databricks Vice President states Genpact's AI Gigafactory is critical in helping companies scale AI projects. Integration with Databricks platform for data intelligence solutions.
• ServiceNowcoreChannel Partner/ Reseller/ DistributorDesignated ServiceNow reseller alongside Elite partner status for implementation services.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• NTT Data: Global IT services provider with strong banking, insurance, and public-sector practices; competes for similar transformation, sourcing, and managed services engagements.
• Accenture: Largest global IT services and consulting firm; competes head-to-head with Genpact in enterprise transformation, F&A BPO, supply chain, and AI/digital services for Global 2000 clients.
• Tata Consultancy Services (TCS): Global IT services, BPO, and consulting firm with comparable scale, industry vertical coverage, and AI-led transformation offerings aimed at large enterprises.
• Capgemini: European-headquartered IT services and consulting firm that competes in S/4HANA, procurement transformation, and AI services for large global enterprises.
• Cognizant: Major IT services and digital transformation provider with deep banking, healthcare, and manufacturing practices that overlap Genpact's vertical footprint and sourcing/procurement offerings.
• Infosys: Global systems integrator competing in AI, digital, sourcing, and finance & accounting services for the same Fortune 500 buyer base as Genpact.
• HCLTech: India-based IT services and engineering firm with comparable BPO, digital, and AI practices, including significant financial services and manufacturing exposure.
• Wipro: IT services and business process services peer with strong consumer, banking, and healthcare practices and overlapping consulting/digital transformation capabilities.

Broad incumbents

• IBM Consulting: Arm of IBM delivering consulting and managed services on top of its own AI (watsonx), automation, and hybrid cloud platforms, competing with Genpact in large transformation deals.
• Deloitte Consulting: Big Four consulting practice with deep industry coverage and an expanding managed services / digital operations arm that overlaps Genpact's transformation and sourcing portfolios.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/genpact
• YouTubeyoutube.com/user/GenpactLtd
• Facebookfacebook.com/proudtobegenpact
• LinkedInlinkedin.com/company/genpact

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Strategic Sourcing Excellence