Family Services

What Family Services does

Family Services of Montgomery County is a 501(c)(3) nonprofit social services organization founded in 1899 and headquartered at 3125 Ridge Pike, Eagleville/Norristown, Pennsylvania. It provides direct-service programs across seven core lines — family support, health and wellness, housing, older adults services, parent education, reentry services, and substance abuse prevention — to Montgomery County residents spanning the full lifecycle. Named programs include Meals on Wheels (delivering 79,000+ meals to homebound seniors in 2020), Project HOPE for HIV/AIDS case management, Parents as Teachers (National Affiliate), Triple P, the Montgomery County Reentry Initiative (MCRI), Communities That Care coalitions, and the Truancy Abatement Program with the Norristown School District. In FY2019-20 the organization served 5,046 individuals (73% low income) with 297 volunteers mobilized, primarily through Older Adults programs.

Service delivery operates through two main office locations (Norristown/Eagleville HQ and Pottstown, with a planned Pottstown relocation to 2199 Buchert Road effective June 24, 2026), supplemented by home visits, school- and community-based sites, and virtual/telephone channels adopted during the COVID-19 pandemic. The technology footprint is minimal: a Drupal-based website with WCAG 2.1 Level A accessibility compliance, standard social media profiles, and online donation capability via Network for Good; no proprietary software, APIs, AI systems, or patents are disclosed. The organization employs 101-250 staff and partners formally with county agencies (Office of Children & Youth, Adult Probation and Parole, Office of Public Health, Norristown School District, Montgomery County Correctional Facility) for mandated and contracted case delivery.

Revenue is generated through four streams: government grants (federal and state programs supporting child welfare, public health, and community services), program income (fees for parenting education and counseling), contributions and special events, and private foundation grants. Audited FY2019-20 total revenue was $6,531,234. The customer base is effectively a hybrid: institutional payers are Montgomery County government departments and foundations, while service recipients are individual community members referred through those agencies or self-presenting — a structure typical of county-anchored human services nonprofits.

Name

Family Services

Legal name

Family Services

Website

https://fsmontco.org

Company type

Private

Founded year

1899

Operating status

Operating

Headcount range

101–250 employees

Short description

Family Services of Montgomery County is a 501(c)(3) nonprofit, founded 1899, that delivers direct social services — including Meals on Wheels, parent education, reentry support, HIV/AIDS case management, and substance abuse prevention — to Montgomery County, PA residents of all ages through county government contracts, foundations, and donations.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK)

Keywords

• Social services nonprofit
• Family support programs
• Community health services
• Parent education programs
• Reentry support services

Headquarters

HQ city

Eagleville

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Grants: Primary funding source through government grants including federal and state programs supporting child welfare, public health, and community services.
2. Program Income: Revenue from direct service programs including fees for parenting education, counseling, and other community services.
3. Contributions and Special Events: Donations from individuals, businesses, and special fundraising events including the Warm Hearts, Warm Bodies coat drive.
4. Foundations: Grant funding from private foundations supporting specific programs and initiatives.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Family Services of Montgomery County is a nonprofit social services organization that directly delivers human-service programs to Montgomery County, PA residents across the lifecycle. Its core offerings include family support and reunification, parent education (Parents as Teachers, Triple P), older adult services (Meals on Wheels, Project HEARTH, Telephone Reassurance), housing assistance, reentry services (Montgomery County Reentry Initiative), HIV/AIDS support (Project HOPE), substance abuse prevention (Communities That Care), and COVID-19 contact tracing.

Product overview

Family Services of Montgomery County is a nonprofit social services organization offering a comprehensive portfolio of community programs rather than a technology product. The organization provides direct human services including Family Support, Health & Wellness, Housing, Older Adults, Parent Education, Reentry Services, and Substance Abuse Prevention programs. Key named programs include Meals on Wheels, Project HOPE (HIV/AIDS support), Parents as Teachers, Triple P (Positive Parenting Program), Montgomery County Reentry Initiative (MCRI), and Communities That Care (CTC) prevention programs. The organization operates multiple office locations and serves Montgomery County, PA residents regardless of age, race, or income.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Support Programs
• Health & Wellness Programs
• Housing Services
• Older Adults Programs
• Parent Education Programs
• Reentry Services
• Substance Abuse Prevention Programs
• Project HOPE
• Youth Diversionary Case Management
• Truancy Abatement Program

Quantifiable outcome

• Served 5,046 individuals through direct service programs
• +5 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Montgomery County Adult Probation and Parole DepartmentcoreStrategic or Co-development Partner · 1 January 2017Founding partner in the Montgomery County Reentry Initiative (MCRI), established in 2017 to assist high-risk, substance abusing individuals and reduce recidivism rates in the county.
• Montgomery County Office of Public HealthcoreStrategic or Co-development PartnerFamily Services is one of three nonprofit community partners of the Montgomery County Office of Public Health in providing COVID-19 Contact Tracing efforts throughout the county. Contact tracing identifies, monitors, and supports individuals who may have been exposed to COVID-19.
• Montgomery County Office of Children & YouthcoreStrategic or Co-development PartnerPartnership for Alternative Response Housing Initiative, Family Reunification Program, and Transitional Support Services. The Office refers families in need of housing stability to Family Services for case management support.
• Criminal Justice Advisory BoardminorStrategic or Co-development PartnerPartner in the MCRI coalition responding to the needs of high-risk individuals to reduce recidivism and prevent generational imprisonment.
• Montgomery County Correctional FacilityminorStrategic or Co-development PartnerPartner in MCRI collaboration providing reentry services and the Parenting Inside Out evidence-based parenting skills program for incarcerated parents.
• Norristown School DistrictcoreStrategic or Co-development PartnerPartner in Truancy Abatement Initiative promoting attendance and graduation rates, and PEAK (Pottstown Early Action for Kindergarten Readiness) for early childhood education family engagement.
• Montgomery County Association of REALTORSminorGTM or Marketing PartnerAnnual Warm Hearts, Warm Bodies Coat Drive partnership collecting coats and gift cards for families served by Family Services during the holiday season.
• Suburban West REALTORS AssociationminorGTM or Marketing PartnerPartner in annual coat and gift card drive benefiting Family Services families in Montgomery County.
• Alliance of Montgomery County ChambersminorGTM or Marketing PartnerDonated PPE supplies including masks, disinfecting wipes, face shields and more during the COVID-19 pandemic response.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Maternity Care Coalition: Pennsylvania nonprofit focused on maternal and child health, parent support, and family services, comparable in target population and program approach.
• Congreso de Latinos Unidos: Philadelphia-based nonprofit offering family support, housing, behavioral health, and community social services, comparable in program breadth and target population.
• Caron Foundation: Pennsylvania-based nonprofit providing substance abuse prevention and treatment, comparable in prevention programming and reentry-adjacent services.

Broad incumbents

• Resources for Human Development (RHD): Larger Pennsylvania-based human services nonprofit with overlapping programs in housing, behavioral health, and family support serving similar vulnerable populations.

Direct peers

• Children and Families First: Regional nonprofit delivering child welfare, family preservation, foster care, and family support services in the Mid-Atlantic with similar evidence-based program offerings.
• Family Service of Philadelphia: Pennsylvania-based nonprofit providing family support, counseling, and community social services with a comparable multi-program model and government partnership approach.
• Jewish Family and Children's Service of Greater Philadelphia: Regional nonprofit offering family counseling, parent education, older adult services, and case management with a similar community-based service delivery model.
• Bethanna: Pennsylvania-based nonprofit providing child welfare, foster care, and family support services, closely comparable in mission and program mix to Family Services of Montgomery County.
• Visiting Nurse Association (VNA) of Montgomery County: Montgomery County-based nonprofit providing in-home senior services, nutrition programs, and community health support, directly comparable in geographic market and senior services portfolio.

Others

• United Way of Montgomery County: Local funder and convener for human services in Montgomery County; not a direct service competitor but a key ecosystem partner for funding and referral coordination.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/FSMontco
• Facebookfacebook.com/FSMontco
• LinkedInlinkedin.com/company/fsmontco
• Instagraminstagram.com/FSMontco

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Services