Syscom
Syscom PLC is a UK-based, privately held Microsoft Dynamics 365 and Business Central partner, founded in 1973, that implements and supports ERP for mid-sized manufacturers, distributors, apparel and furniture businesses, also reselling its proprietary Syscom ERP and ApparelX vertical solutions.
- Company typePrivate
- Founded1973
- HeadquartersKingswinford, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Syscom does
Syscom PLC is a privately held UK business-software provider founded in 1973 and headquartered in Kingswinford, West Midlands, operating with 11-50 employees. The company sells, implements and supports two parallel ERP product lines: Microsoft Dynamics 365 / Business Central / Microsoft 365 (delivered under a 20+ year Microsoft Partner relationship) and its own authored ERPs Syscom ERP (ERP8) and ApparelX, with additional vertical add-ons including Syscom 365 Furniture and the MTD Hub VAT compliance tool. Its technology stack is built on the Microsoft platform (Dynamics 365, Power Platform, Power BI, Teams, Copilot) extended by proprietary vertical modules for textile/apparel/footwear/PPE/soft furnishings, furniture manufacturing, and make-to-order production environments.
Syscom targets mid-sized UK manufacturers, distributors and apparel/furniture businesses across enterprise and mid-market tiers, with named customers including Wacoal Europe, Aran Woollen Mills, Herbert Parkinson, Castle Clothing, Weatherford Group, Alexander Comley and First Line Ltd. Revenue is generated through professional services (implementation, consultancy, training), ongoing support contracts (including a differentiated Dynamics Medic project-rescue service for failed AX/365/NAV rollouts), software licensing resale (Business Central starts at £61.50/user/month), and managed IT services spanning cloud hosting, security, backup and Microsoft 365 management. Go-to-market is direct and sales-led, supplemented by Microsoft channel co-sell and content marketing across blog, LinkedIn, Twitter, YouTube and case-study assets.
Syscom firmographics
Firmographics- Name
- Syscom
- Legal name
- Syscom PLC
- Website
- https://syscom.co.uk
- Company type
- Private
- Founded year
- 1973
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Syscom PLC is a UK-based, privately held Microsoft Dynamics 365 and Business Central partner, founded in 1973, that implements and supports ERP for mid-sized manufacturers, distributors, apparel and furniture businesses, also reselling its proprietary Syscom ERP and ApparelX vertical solutions.
- Ownership category
- akta.pro rank
Syscom industry classification
Industry- Product category
- Enterprise Resource Planning (ERP) Software
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)
- akta.pro secondary industries
- ERP/CRM/HRIS Implementation & Integration (BPAEAAAE), Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI)
Keywords
Where Syscom is headquartered
LocationHeadquarters
- HQ city
- Kingswinford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Syscom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Microsoft Dynamics Implementation & Support: Implementation, consultancy, support, development, modification and training services for Microsoft Dynamics 365, Business Central, AX, NAV, and GP products. Includes third-party support for end-of-life Microsoft products.
- Syscom ERP Support: Ongoing support services for proprietary ERP products including Syscom ERP (ERP8) and ApparelX.
- Managed IT Services: IT support, IT consultancy, IT security, cloud hosting, backup/disaster recovery, hardware support, managed Microsoft 365, and managed print services. Offered in packages to suit all business sizes.
- Software Licensing: Resale and implementation of Microsoft Dynamics software products with associated licensing fees. Business Central licensing starts at £61.50/user/month.
- Support Contracts: Monthly support contracts with daily rates billed monthly, option to purchase resource buckets consumed and billed as used, and time and materials billing options.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Business Central - Per User Per Month |
| Subscription | Monthly | Support Options |
| Other | Multi-year contract | Implementation Services |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
Syscom product offering
Product offeringCore offering
Syscom is a UK-based ERP software provider and Microsoft Dynamics implementation partner serving mid-sized manufacturers, distributors, and apparel/furniture businesses. It sells, implements, and supports both its own authored ERP products (Syscom ERP/ERP8 and ApparelX) and Microsoft Dynamics solutions (Business Central, Dynamics 365, Microsoft 365), complemented by managed IT services and a Dynamics Medic project rescue service.
Product overview
Syscom is a business software provider offering two distinct ERP product lines: its own authored ERP solutions (Syscom ERP and ApparelX) alongside Microsoft Dynamics products (Business Central, Dynamics 365, Microsoft 365). Syscom ERP is a modular, cloud-hosted ERP for mid-sized manufacturers and distributors. ApparelX is a purpose-built ERP for textile, apparel, footwear, and soft furnishing companies. The Microsoft portfolio includes Business Central (SME ERP), Dynamics 365 (enterprise cloud ERP/CRM with AI Copilot), and Microsoft 365 productivity suite. Syscom 365 Furniture is a Microsoft-certified add-on app for Dynamics 365 targeting furniture manufacturers. MTD Hub is a VAT filing compliance tool. These products are supported by managed IT services and professional services including Dynamics support, Dynamics Medic (project rescue), and Syscom ERP/ ApparelX support.
Differentiator
Problem solved
Functional benefit
Brands
- ApparelX: ERP software developed specifically for textile, apparel, footwear and soft furnishing companies. A flexible suite of business apps designed for manufacturers, contract suppliers to high street retailers, importers and distributors of branded ranges.
- Syscom ERP (ERP8)
- Syscom 365 Furniture
- Dynamics Medic
- Syscom MTD Hub
Products and services
- Microsoft Dynamics 365 Business Central Microsoft's cloud ERP solution for small to medium-sized organisations, enabling SMEs to optimise and automate finance, sales, customer service, supply chain, inventory, warehousing, manufacturing, assembly, purchasing, HR, projects, and service management. Licensed per user per month and integrated with AI Copilot, Power BI, Microsoft Teams, and Power Automate.
- Microsoft Dynamics 365 Cloud-based ERP and CRM suite comprising pre-integrated apps for finance, supply chain management, project operations, HR, marketing, sales, customer services, and field services, enhanced with AI-powered Microsoft Copilot assistance. Targeted at enterprises seeking a unified cloud platform.
- Microsoft 365 for Business Comprehensive suite of cloud productivity and communication tools including Word, Excel, PowerPoint, Outlook, Teams, Exchange, OneDrive, SharePoint, and Power Apps, fully collaborative with Dynamics 365 and Business Central.
- Syscom ERP (ERP8) Modern, flexible, cloud-hosted ERP solution designed and developed by Syscom for mid-sized manufacturers and distributors. Modular system with separately deployable modules covering financials, manufacturing, procurement, distribution, customer service, and CRM, with Power BI integration.
- ApparelX ERP software developed specifically for textile, apparel, footwear, uniform, PPE, and soft furnishing companies. A flexible suite managing CRM, finance, inventory, production, purchasing, quality, product development, with built-in size/colour/style matrix management, native PLM features, and apparel-specific dashboards.
- Syscom 365 Furniture Microsoft-certified add-on app for Microsoft Dynamics 365 specifically designed for furniture manufacturers. Offers 29+ industry-specific modifications including product configurator, material/fabric restriction with dye batch and pattern matching, bulk picking, BOM & route testing, pick to load, UID for stock transactions, price banding, cost banding, and EDI functionality. Available via Microsoft App Source.
- MTD Hub (VAT Filing Software) VAT filing software designed by Syscom to enable businesses to comply with UK HMRC Making Tax Digital legislation, allowing digital record-keeping and electronic submission of VAT returns. Integrates seamlessly with Dynamics AX.
- Managed IT Services A range of managed IT services including IT support, IT consultancy, IT security, cloud hosting, backup and disaster recovery, hardware support, managed Microsoft 365, and managed print services. Offered in packages to suit all business sizes.
- Microsoft Dynamics Support Services Professional services for Microsoft Dynamics including implementation, consultancy, support, development and modification, and training. Covers Business Central, Dynamics 365, Dynamics AX, Dynamics NAV, and Dynamics GP, including third-party support for end-of-life Microsoft products.
- Dynamics Medic A project rescue service dedicated to recovering failed or struggling Microsoft Dynamics AX, 365, or NAV implementations. Diagnoses issues, fixes broken systems, and restores confidence in underperforming Dynamics environments.
- Syscom ERP Support Dedicated support services for Syscom's own authored products including Syscom ERP (ERP8) and ApparelX.
- Professional Services (Discovery Workshops, Implementation, Consultancy) A comprehensive range of professional services including consultation, implementation, project management, tailored support, product development, technical and managed services, business process engineering, and discovery workshops.
Quantifiable outcome
- Weatherford Group quadrupled turnover using Microsoft Dynamics
- +3 more outcomes
Companies that use Syscom
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles5 records
Syscom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability7 records
Feature3 records
Syscom partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreAs a proud Microsoft Partner for over 20 years, Syscom provides implementation and support for Microsoft Dynamics 365, Business Central, AX, NAV, GP, and Microsoft 365 products. The partnership includes access to Microsoft's technology stack, sales resources, and certification programmes. Syscom also offers Dynamics Medic services for recovering failed Microsoft Dynamics implementations.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Syscom competitors and assessment
Company assessmentBroad incumbents
- Avanade: Joint venture between Accenture and Microsoft, one of the largest global Microsoft Dynamics 365 implementation partners. Broader incumbent that competes with Syscom for larger Dynamics deals and Microsoft-led transformation projects.
- Infor: Provider of industry-specific ERP suites (including fashion, manufacturing, and distribution) that compete head-on with Syscom's ApparelX in apparel and with Syscom ERP in mid-market manufacturing.
- Sage Group: UK-headquartered ERP and accounting software provider dominant among UK SMEs and mid-market businesses. An incumbent competitor for the same UK mid-market ERP wallet that Syscom targets with Dynamics 365 Business Central.
- NetSuite (Oracle): Oracle's cloud mid-market ERP suite widely adopted by UK manufacturers and distributors. A broad incumbent whose partner ecosystem competes with Microsoft-led implementations like Syscom's.
Direct peers
- HSO (Hitachi Solutions): Global Microsoft Dynamics consultancy with strong UK presence implementing Dynamics 365 Finance & Supply Chain and Business Central. Direct competitor for Syscom's Microsoft-led mid-market ERP implementations.
- Touchstone Group: UK-based Microsoft Dynamics specialist implementing and supporting Dynamics 365 and Business Central. Comparable to Syscom as a Microsoft-only mid-market partner operating in similar UK verticals.
- AKA Group: UK-based Microsoft Dynamics Gold Partner implementing Dynamics 365, Business Central, and Power Platform for mid-market UK enterprises. Closely comparable to Syscom in geography, Microsoft stack focus, and mid-market customer profile.
- Alfa-Business Software: UK Microsoft Dynamics partner delivering ERP, CRM and business intelligence solutions to mid-market manufacturers and distributors. Closely comparable in product mix (Dynamics + BI), customer segment, and UK geography.
- Concise Solutions: UK Microsoft Dynamics partner focused on Dynamics 365 Business Central and AX implementations for SME and mid-market customers. Comparable scope, customer size, and Microsoft partner status.
Emerging players
- Acumatica: Cloud-native mid-market ERP platform with a partner-led go-to-market model serving manufacturing, distribution, and apparel-adjacent verticals. An alternative mid-market ERP that competes with Syscom for end-customer wallet share.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Syscom social profiles
Digital presenceSyscom compliance and trust
Trust signalCompliance2 records
Syscom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Syscom leadership team
Management profileNumber of profiles
Syscom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Syscom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Syscom
What does Syscom do?
Syscom is a UK-based ERP software provider and Microsoft Dynamics implementation partner serving mid-sized manufacturers, distributors, and apparel/furniture businesses. It sells, implements, and supports both its own authored ERP products (Syscom ERP/ERP8 and ApparelX) and Microsoft Dynamics solutions (Business Central, Dynamics 365, Microsoft 365), complemented by managed IT services and a Dynamics Medic project rescue service.
Is Syscom a public or private company?
Syscom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Syscom founded?
Syscom was founded in 1973. It employs 11 to 50 people.
Where is Syscom based?
Syscom is headquartered in Kingswinford, United Kingdom, in the Europe region.
How does Syscom make money?
Five revenue lines are on record. Microsoft Dynamics Implementation & Support is the primary driver. The others are syscom ERP Support, managed IT Services, software Licensing and support Contracts.
Who are Syscom's main competitors?
Broad incumbents on record are Avanade, Infor, Sage Group and NetSuite (Oracle). Direct peers are HSO (Hitachi Solutions), Touchstone Group, AKA Group, Alfa-Business Software and Concise Solutions. Acumatica is listed as an emerging player.
Does Syscom have an API?
No public API is recorded for Syscom.
What industry is Syscom in?
Syscom's product category is Enterprise Resource Planning (ERP) Software. Its primary akta.pro industry code is HDAEAEAA, Core ERP Suites (Financials, Procurement, Projects), with a secondary code of BPAEAAAE, ERP/CRM/HRIS Implementation & Integration. Its NAICS code is 54151 and its SIC code is 7370.