Access Community Health

What Access Community Health does

Access Community Health is a New Zealand-based, for-profit community healthcare provider delivering home-based personal care, nursing, disability support, and injury rehabilitation services to more than 40,000 clients annually. Headquartered in Petone, Lower Hutt, the company operates through 22 regional offices and a workforce of approximately 3,500 staff — including 3,000 support workers, 200 nurses, and 250 allied health professionals — delivering care directly in clients' homes and communities across the country. The service portfolio spans home care and support, specialised mobile nursing (operated through the Total Care Health sub-brand), disability support, ACC-funded injury rehabilitation including spinal cord and brain injury, and private-pay home care.

The company's underlying technology stack centres on the Family Portal (a client-facing care management application built on the third-party Alayacare platform), digital referral intake systems, and an ACC self-referral pathway for wound care. In December 2024, Access extended its clinical footprint by acquiring a shareholding in Focus on Potential, an allied health rehabilitation provider with over 200 clinicians across physiotherapy, occupational therapy, speech-language therapy, dietetics, social work, nursing, and psychology.

Access generates revenue primarily through managed-services contracts with government payers — Te Whatu Ora (Health New Zealand), the Ministry of Social Development, and ACC — supplemented by a smaller self-funded private home care stream. The company holds 50 funding contracts and operates as an ACC lead provider. Owned by Anchorage Capital Partners since 2023 (previously under Green Cross Health from 2014), the company is led by CEO Androulla Kotrotsos and traces its origins to the Women's Division of the Farmer's Union established in 1925.

Name

Access Community Health

Legal name

Access Community Health

Website

https://access.org.nz

Company type

Private

Founded year

1925

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Access Community Health is a New Zealand home-based healthcare provider delivering personal care, nursing, disability support, and ACC injury rehabilitation to more than 40,000 clients annually through 22 regional offices and approximately 3,500 staff, funded primarily through government and ACC contracts.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industry

Home Health Therapy Services (PT/OT/SLP) Providers (HLAFAEAM)

Keywords

• Home care services
• Community nursing
• Disability support
• Injury rehabilitation
• ACC support services

Headquarters

HQ city

Lower Hutt

HQ country

New Zealand

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure, Others

Revenue model

1. Government Funded Services: Lead provider for government-funded services through contracts with Te Whatu Ora (Health New Zealand), Ministry of Social Development (MSD), and ACC. Services are free if needs are approved for government or ACC funding. Also provides Individualised Funding services.
2. Private Home Care Services: Self-funded private home care services offering more flexibility, faster start times, and personalised scheduling. Clients choose provider, agree on schedule, and can add services not covered by public funding.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Access Community Health delivers home-based healthcare services across Aotearoa New Zealand through a network of 22 regional offices and a 3,500-strong team. The company provides personal care and household support, specialist mobile nursing (including wound care and end-of-life care), disability support, and ACC-funded injury rehabilitation including spinal and brain injury services. Services are funded through government contracts (Te Whatu Ora, MSD, ACC) or purchased privately by individuals and families.

Product overview

Access Community Health offers a unified portfolio of home-based healthcare services across Aotearoa New Zealand. The core offering comprises home care and support, nursing services, injury support and rehabilitation, disability support, private home care, and spinal cord impairment services. Total Care Health operates as a specialist nursing sub-brand handling advanced clinical and wound care services. Focus on Potential, an acquired brand with over 200 allied health clinicians, provides rehabilitation services including physiotherapy, occupational therapy, and psychology. Together, these services provide coordinated care from a single national organisation, serving over 40,000 people annually.

Differentiator

Problem solved

Functional benefit

Brands

• Total Care Health: Specialist nursing division providing mobile nursing services including wound care, complex clinical care, and end of life care.
• Focus on Potential

Products and services

• Home Care and Support Personal care, household assistance, elderly care, companionship and respite care services delivered in clients' homes by support workers.
• Nursing Services Specialised mobile nursing services including wound care, complex and clinical care, and end of life care delivered in homes and communities.
• Injury Support and Rehabilitation ACC lead provider services for injury support and rehabilitation including spinal cord injury and brain injury treatment.
• Disability Support Personalised services that empower individuals with disabilities and enhance the principles of enabling good lives.
• Private Home Care Self-funded private home care and nursing services offering more flexibility, faster start times and personalised scheduling for clients who pay out of pocket.
• Spinal Cord Impairment/Injury Services Specialised support for people with spinal cord injuries and impairments, including dedicated support workers and nursing services.
• Total Care Health Specialist nursing division providing advanced clinical services, wound care and ACC-funded wound care with self-referral options, operating as a wholly-owned subsidiary.
• Focus on Potential Assessment and rehabilitation services provider with over 200 clinicians offering physiotherapy, occupational therapy, speech-language therapy, dietetics, social work, nursing and psychology services.

Quantifiable outcome

• Supports 40,000 people annually across Aotearoa New Zealand
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• Trees That CountminorStrategic or Co-development Partner · 16 June 2025Trees That Count is Aotearoa New Zealand's largest network of native tree planting projects. Access contributes to this sustainability kaupapa supporting native tree planting to protect biodiversity and honour values of kotahitanga (togetherness) and kaitiakitanga (guardianship).
• VolitioncoreStrategic or Co-development Partner · 11 February 2025Access is a Champion Partner with Volition, a social enterprise with an innovative accessible app that removes barriers and fosters self-determination and supported decision making for disabled people, older people, and their carers.
• NZ Spinal TrustcoreStrategic or Co-development Partner · 4 December 2024Access is the exclusive partner for the NZ Spinal Trust's Whānau Peer Support programme. The partnership supports people with spinal cord impairments and their whānau. Access matches donations to NZST's annual appeal dollar for dollar, up to $25,000. In 2025, Access contributed $25,000 to the trust.
• Eden ParkminorStrategic or Co-development Partner · 4 December 2024Access partners with Eden Park, New Zealand's National Stadium, to provide a Sensory Room - a quiet space for fans who find live events overwhelming due to crowds and noise. An Access staff member is present at all events to assist fans needing time out.
• Focus on PotentialcoreStrategic or Co-development Partner · 2 December 2024Through Anchorage Capital Partners, Access acquired a shareholding in Focus on Potential - a respected provider of assessment and rehabilitation services with more than 200 clinicians. Focus on Potential brings expertise in physiotherapy, occupational therapy, speech-language therapy, dietetics, social work, nursing, and psychology.
• Spinal Support New ZealandcoreStrategic or Co-development Partner · 28 November 2024Partnership with Spinal Support NZ covering Gisborne to Cape Reinga region, supporting people living with spinal cord injuries. Access contributes to peer supporters, advocacy, and support services that help people thrive beyond spinal cord impairment.
• Parafed WaikatominorGTM or Marketing Partner · 28 November 2024Access partners with Parafed Waikato and sponsors the Fitness Revolution gym in Hamilton. Parafed Waikato promotes and provides sport and recreation for people with physical disabilities and visual impairments.
• Health New Zealand | Te Whatu OracoreStrategic or Co-development PartnerAccess was awarded the Health of Older Persons contract for the whole of Te Waipounamu (South Island) by Health New Zealand | Te Whatu Ora, continuing a 100-year tradition of service to the region.

Scale indicators4 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• Arvida Group: Arvida is a large NZ retirement village and aged care operator. While its primary model is residential, it serves the same elderly demographic as Access and competes for related government-funded aged care contracts, making it a broad incumbent in the wider elder care market.
• Ryman Healthcare: Ryman Healthcare is New Zealand's largest retirement village and aged care operator. It targets the same aging demographic as Access but operates a residential rather than home-based model — useful as a broad incumbent comparator for the NZ elder care opportunity and government contracting.
• Green Cross Health: Green Cross Health is Access's former parent (2014–2023) and one of NZ's primary care networks, with pharmacy, medical, and community health operations. It provides broader healthcare infrastructure context and is a potential M&A counterparty or partner in the NZ community health ecosystem.
• BUPA New Zealand: BUPA NZ is one of New Zealand's largest aged care operators, offering retirement villages, rest homes, and some home-based care. It overlaps with Access in serving the elderly population and managing government-funded care pathways, but its core model is residential rather than home-based.

Direct peers

• Bayada Home Health Care: Bayada is a large US-based home health provider offering skilled nursing, personal care, paediatric, and adult home care services across multiple states. It is a direct peer to Access in home and community healthcare delivery model, useful for benchmarking scale, digital adoption, and care coordination practices.
• Spectrum Care: Spectrum Care is a large NZ disability support provider focused on people with intellectual and physical disabilities. It is a direct peer to Access's disability support services, particularly for Individualised Funding and MSD-funded packages in the Auckland region.
• Life Unlimited: Life Unlimited is a major NZ disability support and information provider, serving people with disabilities across community settings. It is a direct peer to Access's disability support arm, competing for the same Individualised Funding clients and MSD contracts.
• CCS Disability Action: CCS Disability Action is a major NZ disability support and advocacy organisation providing community-based disability services. It is a direct peer in MSD-funded disability support and Individualised Funding arrangements, serving overlapping client populations to Access.
• Geneva Healthcare (NZ Health Group): Geneva Healthcare is a leading NZ provider of community nursing, home support, and rehabilitation staffing, also part of NZ Health Group. It is a direct competitor in mobile nursing and home support, sharing ACC, Te Whatu Ora, and MSD funding relationships with Access.
• Healthcare NZ (NZ Health Group): Healthcare NZ, part of NZ Health Group, is the largest home and community health support provider in New Zealand. It delivers home support, nursing, rehabilitation, and disability services to government and ACC clients — directly comparable to Access across service lines, payer mix, and target populations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AccessHomehealth
• LinkedInlinkedin.com/company/access-homehealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Access Community Health