ACE Data Recovery
ACE Data Recovery provides professional data recovery services for hard drives, SSDs, RAID arrays, flash media, and tapes, serving individual consumers and enterprise customers through its own Class 100 clean room labs in Dallas, Houston, and Chicago, supported by partner intake locations across the US and Canada.
- Company typePrivate
- Founded1990
- HeadquartersDallas, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What ACE Data Recovery does
ACE Data Recovery, legally ACE Data Group, LLC, is a privately held data recovery services firm headquartered in Dallas, Texas. Founded approximately in 1990 and operating for over 30 years, the firm provides professional data recovery across storage media types including hard drives, SSDs, RAID arrays, network-attached storage, flash media, tapes, mobile devices, virtualized environments, and Microsoft Exchange and SQL databases. Its technology stack is built around proprietary in-house hardware and software — notably the Direct-Drive Access Reader (DDA Reader™) and ZCopy platforms — developed by an internal R&D engineering team, with all physical recovery operations performed in Class 100 clean rooms electronically monitored 24/7 across owned labs in Dallas (headquarters), Houston, and Chicago.
The company serves two primary customer segments: individual consumers recovering personal data from failed personal devices, and enterprise customers (SMBs through Fortune 500 corporates) needing recovery of mission-critical servers and storage systems. Its go-to-market blends direct customer intake (phone, website, shipping) with a multi-tiered partner program ecosystem — including Referral, Reseller (Silver/Gold/Platinum), Corporate, and Certified Partner programs — supported by 20+ branded partner intake locations across the US and five Canadian service centers. Strategic partnerships with Dell, Acer (exclusive recovery partner), Microsoft (Registered Partner), and other major storage OEMs route additional enterprise and consumer case flow.
Revenue is generated through per-job professional-services fees with a tiered pricing structure (Standard, Expedited, Emergency), free diagnostics, and a 'no data, no charge' guarantee. The company has no public listing, no external funding disclosed, and no evidence of M&A activity; it is founder-owned and self-financed. Headcount is reported in the 11-50 range, with the firm claiming a 98% recovery success rate — a metric it positions as one of the highest in the data recovery services industry.
ACE Data Recovery firmographics
Firmographics- Name
- ACE Data Recovery
- Legal name
- ACE Data Group, LLC
- Website
- https://datarecovery.net
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ACE Data Recovery provides professional data recovery services for hard drives, SSDs, RAID arrays, flash media, and tapes, serving individual consumers and enterprise customers through its own Class 100 clean room labs in Dallas, Houston, and Chicago, supported by partner intake locations across the US and Canada.
- Ownership category
- akta.pro rank
ACE Data Recovery industry classification
Industry- Product category
- Data Recovery Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (81121), Electronic and Precision Equipment Repair and Maintenance (8112)
- SIC
- Services-Miscellaneous Repair Services (7600), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)
Keywords
Where ACE Data Recovery is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices20 records
Markets served
ACE Data Recovery business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Data Recovery Services: One-time recovery service fees based on service tier (Standard, Expedited, Emergency), type of storage media, level of damage/urgency. All-inclusive pricing with no hidden fees. 'No data, no charge' policy means customers only pay if recovery is successful. Free return media (flash drive or external hard drive) provided with completed recoveries.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Standard Recovery - Free diagnostics with 1-2 day report, 3-5 day turnaround |
| Other | Pay-as-you-go | Expedited Recovery - Engineers start immediately, 24-hour quote, 1-2 day turnaround |
| Other | Pay-as-you-go | Emergency Recovery - 24/7 service with immediate recovery upon receipt |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
ACE Data Recovery product offering
Product offeringCore offering
ACE Data Recovery provides professional data retrieval services from failed, damaged, or corrupted storage media including hard drives (HDD), solid-state drives (SSD), RAID arrays, network-attached storage (NAS), flash drives, tapes, and mobile devices. The company performs all recovery operations in-house at its three primary labs using proprietary hardware (DDA Reader™, ZCopy) and Class 100 clean room facilities. Services span logical and physical recovery scenarios for both individual consumers and enterprise organizations, with tiered service levels (Standard, Expedited, Emergency 24/7).
Product overview
ACE Data Recovery operates as a data recovery services company offering a comprehensive portfolio of recovery solutions for various storage media and failure scenarios. The core offerings include hard drive recovery (HDD), solid-state drive recovery (SSD), RAID array recovery, network-attached storage (NAS) recovery, Apple Mac recovery, mobile device recovery, virtualization recovery, and database recovery for Microsoft Exchange and SQL Server. Additional services encompass tape recovery, flash media recovery, file systems recovery, remote recovery, emergency recovery (24/7), tape duplication, computer forensics, and data destruction. The company develops proprietary technology including the DDA Reader™ for safe drive imaging and ZCopy for professional hard drive recovery. All physical recovery operations are performed in-house at Class 100 clean room facilities in Dallas (headquarters), Chicago, and Houston, with partner locations across the US and Canada. The company also operates partner programs including Referral, Reseller (Silver/Gold/Platinum tiers), Corporate, and Certified Partner programs.
Differentiator
Problem solved
Functional benefit
Products and services
- Hard Drive Recovery Data recovery services for hard disk drives including desktop, laptop, and external drives with physical and logical failure recovery capabilities. Targets both individual consumers and enterprise organizations experiencing unbootable drives or clicking/failed HDD symptoms.
- SSD Data Recovery Recovery services for solid-state drives including controller-locked drives, wear leveling issues, and encrypted SSDs supporting MLC, eMLC, TLC, and SLC NAND technologies. Addresses SSDs from manufacturers such as Samsung, Intel, and Phison-based devices.
- RAID Data Recovery Recovery from failed RAID arrays including RAID 0, 1, 5, 6, and 10 configurations for enterprise storage systems. Targets business-critical array failures requiring rapid business-continuity recovery.
- Network Storage (NAS) Recovery Data recovery services for network-attached storage devices from manufacturers including Synology, QNAP, Buffalo, Drobo, NetGear, and others. Addresses inconsistent NAS drive scenarios.
- Apple Mac Recovery Specialized data recovery for Apple devices including MacBook, iMac, Mac Pro, Mac Mini, Time Machine, and encrypted storage solutions. Targets individual consumers and creative/professional Apple users.
- Mobile Device Recovery Data recovery services for Android devices and mobile storage media.
- Virtualization Recovery Recovery services for virtual disk images, VMware VMDK files, and virtual machine environments. Targets enterprise customers running virtualized infrastructure.
- Exchange Server Recovery Microsoft Exchange database and mail system recovery services, delivered as a Microsoft Registered Partner. Targets enterprise mail systems requiring expert database-level recovery.
- SQL Server Recovery Recovery services for Microsoft SQL databases and corrupted database files including 'Torn Page' recovery. Targets enterprise database environments.
- Tape Data Retrieval Tape media recovery services for various tape formats. Targets enterprise backup tape recovery needs.
- Flash Media Recovery Recovery services for USB flash drives, SD cards, compact flash, and other flash memory storage devices. Targets both individual consumers and enterprise edge-storage scenarios.
- File Systems Recovery Recovery for corrupted file systems including Windows, Linux, Apple Mac OS, and VMware VMDK file systems.
- Remote Data Recovery Secure remote data recovery service allowing data extraction without physical device access. Targets enterprise customers needing off-site recovery, such as the Large Chicago Medical Center use case.
- Emergency Data Recovery Service 24/7 emergency recovery service with immediate response and expedited turnaround for critical data loss situations. Targets enterprise customers and consumers with urgent recovery needs.
- Tape Duplication Services Tape media duplication services for recovered data backups.
- Computer Forensics Computer forensics services for investigation and evidence recovery.
- Data Destruction and Drive Recycling Secure data destruction and environmentally responsible drive recycling services.
- Reseller Partner Program Three-tiered (Silver, Gold, Platinum) program allowing partner companies to sell data recovery services with guaranteed discounts and revenue-based tiers. Targets IT resellers and computer service organizations.
- Referral Partner Program Program allowing companies to refer customers to ACE Data Recovery and receive commissions for completed recovery jobs. Targets computer repair shops and IT service organizations.
- Corporate Partner Program Business continuity focused partnership program providing data recovery services for corporate clients with dedicated support. Targets enterprise customers with recurring data recovery needs.
- Certified Partner Program Certification program for partners meeting specific technical and service standards.
Quantifiable outcome
- 98% success rate in data recovery, described as 'one of the highest success rates in the industry'
- +1 more outcomes
Companies that use ACE Data Recovery
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
ACE Data Recovery technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
ACE Data Recovery partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Acer AmericacoreACE Data Recovery is Acer's Exclusive Recovery Partner, providing specialized data recovery services for Acer storage products and customers.
- DellcoreStrategic partnership announced in 2012 with expanded close partnership in 2014. ACE works proactively with Dell Enterprise Support on storage array data recovery. ACE participates at Dell INTERFACE conferences.
- MicrosoftcoreAs a Microsoft Registered Partner, ACE Data Recovery has extensive experience performing Microsoft Exchange® and Microsoft SQL® database recoveries. This partnership provides expertise in recovering Microsoft enterprise software environments.
Scale indicators4 records
Recent moves11 records
Expansion highlights6 records
ACE Data Recovery competitors and assessment
Company assessmentDirect peers
- DriveSavers Data Recovery: Long-established US data recovery lab offering HDD, SSD, RAID, and mobile recovery with Class 100 clean rooms and 24/7 emergency service. Closest direct competitor to ACE in enterprise and consumer recovery with comparable in-house tooling claims.
- Gillware Data Recovery: US-based data recovery services firm covering HDDs, SSDs, RAIDs, flash, and virtual environments, plus forensic services. Competes head-to-head with ACE on price, turnaround, and success rate marketing.
- Ontrack Data Recovery: Global data recovery and ediscovery provider (formerly Kroll Ontrack) with proprietary remote recovery technology and broad enterprise/Raid/NAS capabilities. A scale competitor with deeper international reach and adjacent ediscovery offerings.
- Secure Data Recovery Services: US data recovery lab with Class 10 ISO cleanrooms, RAID/SSD/enterprise server expertise, and 'no data, no recovery fee' pricing. Direct competitor on enterprise and consumer recovery with similar SLA-driven service tiers.
- Stellar Data Recovery: Provider of data recovery software and services across HDDs, SSDs, RAIDs, and mobile devices with global service coverage. Comparable on product breadth and pricing transparency, with a stronger self-service software angle.
- SalvageData Recovery: US-based data recovery company serving consumers, SMBs, and enterprise with RAID, server, SSD, and ransomware recovery services. Direct peer on service tiers, no-data-no-charge model, and emergency response.
- Proven Data: Data recovery and ransomware restoration services firm with strong positioning in post-ransomware recovery and remote restoration. Overlaps with ACE on enterprise recovery and adds a cyber-incident angle ACE lacks.
Broad incumbents
- Seagate Recovery Services: Major HDD manufacturer offering in-house and partner-channel data recovery services globally. Comparable through Seagate-branded recovery offerings; ACE is featured partner in their ecosystem.
- Western Digital Data Recovery: Global storage vendor with recommended data recovery partner network including ACE. Overlaps as both a storage manufacturer and recovery service referrer; competes indirectly via partner ecosystem.
- IBM Data Recovery Services: Enterprise storage and mainframe vendor offering recovery and business continuity services to large enterprises. Competes on enterprise recovery for HP/IBM storage fleets and DRaaS-adjacent offerings, less on consumer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ACE Data Recovery social profiles
Digital presenceACE Data Recovery financial estimates
Financial estimateRevenue estimate
Valuation estimate
ACE Data Recovery leadership team
Management profileNumber of profiles
Profiles1 record
ACE Data Recovery funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ACE Data Recovery M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ACE Data Recovery
What does ACE Data Recovery do?
ACE Data Recovery provides professional data retrieval services from failed, damaged, or corrupted storage media including hard drives (HDD), solid-state drives (SSD), RAID arrays, network-attached storage (NAS), flash drives, tapes, and mobile devices. The company performs all recovery operations in-house at its three primary labs using proprietary hardware (DDA Reader™, ZCopy) and Class 100 clean room facilities. Services span logical and physical recovery scenarios for both individual consumers and enterprise organizations, with tiered service levels (Standard, Expedited, Emergency 24/7).
Is ACE Data Recovery a public or private company?
ACE Data Recovery is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ACE Data Recovery founded?
ACE Data Recovery was founded in 1990. It employs 11 to 50 people.
Where is ACE Data Recovery based?
ACE Data Recovery is headquartered in Dallas, United States, in the North America region.
How does ACE Data Recovery make money?
One revenue line is on record: data Recovery Services.
Who are ACE Data Recovery's main competitors?
Direct peers on record are DriveSavers Data Recovery, Gillware Data Recovery, Ontrack Data Recovery, Secure Data Recovery Services, Stellar Data Recovery, SalvageData Recovery and Proven Data. Broad incumbents are Seagate Recovery Services, Western Digital Data Recovery and IBM Data Recovery Services.
Does ACE Data Recovery have an API?
No public API is recorded for ACE Data Recovery.
What industry is ACE Data Recovery in?
ACE Data Recovery's product category is Data Recovery Services. Its primary akta.pro industry code is CRACAJAJ, Data Recovery, Device Unlocking & Software Repair Services. Its NAICS code is 81121 and its SIC code is 7600.