Ontrack Data Recovery
Ontrack Data Recovery is a global, 40-year-old specialist providing professional data recovery services, complementary recovery and data erasure software, and destruction hardware, serving consumers, enterprises, government agencies, and regulated verticals as the data recovery division of KLDiscovery.
- Company typePrivate
- Founded1985
- HeadquartersEden Prairie, United States
- Headcount—
- GTM typeB2B and B2C
- OfferingServices
What Ontrack Data Recovery does
Ontrack Data Recovery, founded in 1985 and operating today as the data recovery division of KLDiscovery under the legal entity KLDiscovery Ontrack Limited (UK), is a global specialist in professional data recovery services, complementary software, and data destruction hardware. Its service portfolio spans consumer devices through enterprise storage arrays — hard drives, SSDs, RAID, NAS, servers, tape, and mobile devices — delivered through three service tiers (Emergency at 12–24 hours, Priority at 3 business days, Standard at 10 business days) and backed by ISO-certified cleanroom laboratories in major global regions. Underlying technology centres on physical media repair expertise, proprietary custom recovery tooling for challenging situations (notably government and enterprise), remote recovery infrastructure, and a secure customer-facing recovery tracking portal. The company holds ISO/IEC 27001 information security certification and EU-US Data Privacy Framework accreditation, which it leverages for cross-border and security-sensitive workloads.
The product portfolio includes Ontrack EasyRecovery (data recovery software for Windows, Mac, Photo, and iPhone), Ontrack PowerControls (Microsoft Exchange, SharePoint, and SQL Server recovery and discovery), a Data Erasure software suite spanning drives, files, mobile, flash, LUNs, hosted erasure, and a developer toolkit, plus Data Erasure hardware (Degausser and Shredder). Service revenue comes from per-incident professional fees (with free evaluation), software licensing combines perpetual and subscription models, and hardware is sold outright. Distribution combines direct enterprise field sales with phone-based triage, a self-serve website initiation flow, an Authorised Partner Program for channel resellers, and technology partnerships with Apple, Dell, Dell EMC, IBM, NetApp, VMware, Toshiba, Kingston, SanDisk, Western Digital, and Buffalo. The company serves individuals, small and large enterprises, government agencies, and verticals including healthcare, IT/cybersecurity, education, and IT consultants.
Customer concentration is highly diversified across millions of individual engagements and a multi-segment enterprise/government book. The business model is fundamentally incident-driven on the services side and recurring on the software/data-erasure side, with government and large-enterprise engagements providing higher-margin anchor volume and the consumer/SMB tier and OEM referral flow providing broad-market scale.
Ontrack Data Recovery firmographics
Firmographics- Name
- Ontrack Data Recovery
- Legal name
- KLDiscovery Ontrack Limited
- Website
- https://ontrackdatarecovery.ie
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Short description
- Ontrack Data Recovery is a global, 40-year-old specialist providing professional data recovery services, complementary recovery and data erasure software, and destruction hardware, serving consumers, enterprises, government agencies, and regulated verticals as the data recovery division of KLDiscovery.
- Ownership category
- akta.pro rank
Ontrack Data Recovery industry classification
Industry- Product category
- Data Recovery Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112), Electronic and Precision Equipment Repair and Maintenance (81121)
- SIC
- Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370), Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)
- akta.pro secondary industries
- Data Destruction Services (On-site/Off-site, Media Sanitization) (BPALAIAC), Records Management, Retention & eDiscovery (Data Retention Governance) (HDAEADAL)
Keywords
Where Ontrack Data Recovery is headquartered
LocationHeadquarters
- HQ city
- Eden Prairie
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Ontrack Data Recovery business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Data Recovery Services: Professional data recovery services from all device types including hard drives, SSDs, RAID, NAS, tape, mobile devices. Offered in three service tiers: Emergency (12-24 hours), Priority (3 business days), and Standard (10 business days). Revenue generated through service fees with free initial evaluation.
- Software Products: Ontrack EasyRecovery (Windows, Mac, Photo, iPhone), Ontrack PowerControls (Exchange, SharePoint, SQL), and Data Erasure Software. Perpetual license and subscription models for enterprise and consumer use.
- Data Erasure Hardware: Hardware products including Degausser and Shredder for physical data destruction
- Tape Services: Tape auditing, cataloging, migration, and restoration services for enterprise tape media
- eDiscovery: Electronic discovery services for legal and compliance purposes
- Data Destruction Services: Erasure verification services and certified data destruction
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Emergency Recovery - Fastest turnaround for critical situations |
| Other | Pay-as-you-go | Priority Recovery - Standard business turnaround |
| Other | Pay-as-you-go | Standard Recovery - Economical option |
| Freemium | Pay-as-you-go | Free Evaluation |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Ontrack Data Recovery product offering
Product offeringCore offering
Ontrack Data Recovery delivers professional data recovery services for hard drives, SSDs, RAID, NAS, servers, tape media, and mobile devices through global ISO-certified cleanroom facilities, with Emergency, Priority, and Standard service tiers. The company also sells the Ontrack EasyRecovery and Ontrack PowerControls software lines, a Data Erasure software suite and hardware (Degausser, Shredder), plus tape lifecycle services (auditing, cataloging, migration, restoration) and eDiscovery services.
Product overview
Ontrack Data Recovery operates as a multi-product portfolio company offering data recovery services (for devices including hard drives, SSDs, RAID, servers, NAS, tape, mobile, and memory cards) alongside complementary software products and hardware solutions. The core software portfolio includes Ontrack EasyRecovery (for Windows, Mac, Photo, and iPhone data recovery) and Ontrack PowerControls (for Microsoft Exchange, SharePoint, and SQL Server recovery). The company also provides data erasure solutions comprising software products (Drive Erase, File Erase, Mobile Erase, Flash Erase, LUN Erase, Management Console, Hosted Erase, Toolkit) and hardware products (Degausser, Shredder). Service offerings span data recovery with three service tiers (Emergency, Priority, Standard), tape services (auditing, cataloging, migration, restoration), data destruction/erasure verification, and eDiscovery. The company is part of KLDiscovery.
Differentiator
Problem solved
Functional benefit
Brands
- Ontrack EasyRecovery: Data recovery software for Windows, Mac, Photo, and iPhone.
- Ontrack PowerControls
- Ontrack by KLDiscovery
Products and services
- Ontrack EasyRecovery Data recovery software for Windows, Mac, iPhone, and photo storage devices that enables individuals and businesses to retrieve lost, deleted, or corrupted files from various storage media.
- Ontrack PowerControls Microsoft-centric data recovery and management software for Exchange mailboxes, SharePoint environments, and SQL Server databases, designed for IT administrators and enterprise customers.
- Data Erasure Software Software suite including Drive Erase, File Erase, Mobile Erase, Flash Erase, LUN Erase, Management Console, Hosted Erase, and Toolkit for securely erasing data from drives, files, mobile devices, flash media, and SAN/NAS LUNs to prevent data recovery.
- Data Erasure Hardware Physical data destruction equipment including Degausser (electromagnetic device for magnetic media) and Shredder (for optical discs, drives, and other storage media), used for enterprise-scale secure media destruction.
- Data Recovery Services Professional data recovery services covering all device types including hard drives, SSDs, RAID arrays, servers, NAS devices, tape media, mobile devices, and memory cards, delivered with three service tiers: Emergency (12-24 hours), Priority (3 business days), and Standard (10 business days).
- Tape Services Comprehensive magnetic tape media lifecycle management including auditing, cataloging, migration, and restoration services for enterprise tape storage systems.
- eDiscovery Electronic discovery service for legal and compliance document identification, preservation, collection, processing, and review.
Companies that use Ontrack Data Recovery
Customer profileSegments8 records
Ideal customer profiles5 records
Ontrack Data Recovery technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Ontrack Data Recovery partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- ApplecoreTechnology partnership for data recovery services and products compatible with Apple devices including Mac computers and iPhones
- DellcoreTechnology partnership for Dell hardware compatibility and recovery services
- Dell EMCcoreTechnology partnership for Dell EMC storage and enterprise hardware recovery solutions
- IBMcoreTechnology partnership for IBM hardware and enterprise storage systems recovery
- NetAppcoreTechnology partnership for NetApp storage and data recovery solutions
- VMwarecoreTechnology partnership for VMware virtualization platform recovery and compatibility
- ToshibacoreTechnology partnership for Toshiba hardware including hard drives and storage devices
- KingstoncoreTechnology partnership for Kingston memory and storage device recovery solutions
- SanDiskcoreTechnology partnership for SanDisk flash memory and SSD recovery
- Western DigitalcoreTechnology partnership for Western Digital hard drives and storage products recovery
- Authorised Partner ProgramcoreChannel partner program for authorized resellers and service providers offering data recovery services
Scale indicators5 records
Recent moves5 records
Expansion highlights6 records
Ontrack Data Recovery competitors and assessment
Company assessmentDirect peers
- Stellar Data Recovery: Stellar offers both do-it-yourself recovery software and professional data recovery services across Windows, Mac, mobile, and server environments. Its dual software-plus-services model directly mirrors Ontrack's EasyRecovery-plus-service proposition.
- Secure Data Recovery Services: Secure Data Recovery Services operates a network of certified cleanrooms offering RAID, SSD, server, and tape recovery with similar tiered turnaround options—closely competing for enterprise and government recovery engagements.
- Pro Data Recovery: Pro Data Recovery is a US-based professional recovery service for hard drives, SSDs, mobile devices, and RAID arrays, targeting small business and consumer cases with overlapping device matrix and turnaround tiers.
- SalvageData: SalvageData offers certified data recovery, hard drive repair, and remote recovery services for individuals, businesses, and government agencies—matching Ontrack's vertical mix and emergency/standard tiering.
- Disk Doctors: Disk Doctors provides data recovery and disk repair services for hard drives, SSDs, RAIDs, and enterprise storage systems globally, overlapping with Ontrack's broad device coverage and tiered turnaround offerings.
- Gillware Data Recovery: Gillware provides data recovery services for hard drives, SSDs, RAIDs, and mobile devices, plus a forensics data recovery software platform. It competes head-to-head with Ontrack across consumer, SMB, and enterprise recovery use cases.
- DriveSavers: DriveSavers is a US-based data recovery service provider offering professional recovery for HDDs, SSDs, RAIDs, mobile devices, and tape—directly mirroring Ontrack's core service tiers (emergency, priority, standard) and cleanroom-based physical recovery model.
- DATARECOUP: DATARECOUP is a specialist data recovery firm serving enterprise and consumer customers with cleanroom-based physical media recovery—an analogous boutique service competing for the same failure-driven engagements.
Broad incumbents
- Blancco: Blancco is the leading enterprise data erasure software and hardware provider. It directly competes with Ontrack's Data Erasure Software suite and physical destruction hardware (Degausser, Shredder) for IT asset disposition and certified sanitization across regulated industries.
- Veeam: Veeam is the dominant enterprise backup and data protection platform powering cloud, virtual, and physical environments. While not a direct post-incident recovery service competitor, its automated backup and instant recovery capabilities increasingly absorb routine recovery work that might otherwise flow to Ontrack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Ontrack Data Recovery social profiles
Digital presenceOntrack Data Recovery compliance and trust
Trust signalCompliance2 records
Ontrack Data Recovery financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ontrack Data Recovery leadership team
Management profileNumber of profiles
Profiles2 records
Ontrack Data Recovery funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ontrack Data Recovery M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ontrack Data Recovery
What does Ontrack Data Recovery do?
Ontrack Data Recovery delivers professional data recovery services for hard drives, SSDs, RAID, NAS, servers, tape media, and mobile devices through global ISO-certified cleanroom facilities, with Emergency, Priority, and Standard service tiers. The company also sells the Ontrack EasyRecovery and Ontrack PowerControls software lines, a Data Erasure software suite and hardware (Degausser, Shredder), plus tape lifecycle services (auditing, cataloging, migration, restoration) and eDiscovery services.
Is Ontrack Data Recovery a public or private company?
Ontrack Data Recovery is a private company. It is classified as corporate owned and is currently operating.
When was Ontrack Data Recovery founded?
Ontrack Data Recovery was founded in 1985.
Where is Ontrack Data Recovery based?
Ontrack Data Recovery is headquartered in Eden Prairie, United States, in the North America region.
How does Ontrack Data Recovery make money?
Six revenue lines are on record. Data Recovery Services are the primary driver. The others are software Products, data Erasure Hardware, tape Services, eDiscovery and data Destruction Services.
Who are Ontrack Data Recovery's main competitors?
Direct peers on record are Stellar Data Recovery, Secure Data Recovery Services, Pro Data Recovery, SalvageData, Disk Doctors, Gillware Data Recovery, DriveSavers and DATARECOUP. Broad incumbents are Blancco and Veeam.
Does Ontrack Data Recovery have an API?
No public API is recorded for Ontrack Data Recovery.
What industry is Ontrack Data Recovery in?
Ontrack Data Recovery's product category is Data Recovery Services. Its primary akta.pro industry code is CRACAJAJ, Data Recovery, Device Unlocking & Software Repair Services, with a secondary code of BPALAIAC, Data Destruction Services (On-site/Off-site, Media Sanitization). Its NAICS code is 8112 and its SIC code is 7374.