CERTIFIED

What CERTIFIED does

CERTIFIED, operating as CertifiedUSA, is a family-owned document management and information services company headquartered in the Los Angeles/Orange County area of California and founded in 1977. The company provides four integrated service lines: secure physical records management with barcode-based tracking and web-based inventory access; on-site and off-site document destruction via CERTIFIED Mobile Shred with Certificate of Destruction issuance; Scan On Demand digital transformation offering web server access and cloud or on-premise email archiving for legal discovery and compliance; and a secure record center facility with digital video surveillance, strict access controls, NDA requirements for visitors, fire suppression, and comprehensive employee screening. Each carton handled by CERTIFIED is assigned a designated barcode-tracked space within the secure facility, and customers access inventory and documents through a TotalRecall client login portal with password-protected secure web connections.

CERTIFIED generates revenue through a mix of recurring subscription-style fees for records storage and management, transaction/per-pound fees for scheduled or on-call document destruction, usage-based fees for scan-on-demand digitization, and unit-priced sales or rentals of Miracle Box storage containers. Pricing is custom-quoted annually based on customer volume and service frequency, with no public tiers disclosed; the company publicly commits to 20% cost savings versus incumbent records management programs. The go-to-market is direct enterprise field sales supported by website CTAs ("Get A Free Quote," "Contact Us"), phone, and email, with a self-serve client portal for existing accounts. Customers are served horizontally across industries with use cases spanning compliance, document security, and information privacy, primarily within a California regional footprint.

The company is privately held under family ownership with no disclosed venture capital, private equity, or institutional investors, and no subsidiaries, M&A activity, or leadership transitions in the input record. CERTIFIED maintains industry association memberships with ARMA International, NAID, and PRISM International, displaying NAID and PRISM certifications on its website to signal compliance with secure destruction and records management standards. No AI, machine learning, or automation capabilities are described; the technology stack is barcode tracking plus a web-based portal, and there is no disclosed API, mobile application, or integration ecosystem.

Name

CERTIFIED

Legal name

CERTIFIED

Website

https://certifiedusa.net

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

51–100 employees

Short description

CERTIFIED (CertifiedUSA) is a family-owned Southern California document management company founded in 1977 that provides secure records storage, on-site and off-site shredding, Scan On Demand digitization, and email archiving to businesses across all industries, operating via direct enterprise sales and a self-serve client portal.

Ownership category

akta.pro rank

Product category

Records Management Services

NAICS

Document Preparation Services (56141), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

akta.pro primary industry

Secure & Vital Records Storage (Fireproof, Disaster-Recovery, Chain-of-Custody) (TLALALAI)

akta.pro secondary industries

Confidential Document & Media Destruction (On-site Shredding Programs) (BPABALAI), Secure/High-Value & Document/Records Full-Service Storage (HSAKAHAH)

Keywords

• Records management services
• Document destruction services
• Secure document storage
• Mobile shredding services
• Digital document transformation

Headquarters

HQ city

Anaheim

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Records Management Services: Recurring storage and management fees for physical document storage in secure record centers, including barcode tracking, indexing, and retrieval services.
2. Document Destruction Services: On-site and off-site destruction services with per-pound or per-service pricing, generating one-time and recurring revenue from security bin placement and scheduled destruction.
3. Scan On Demand / Digital Transformation: Digitization services converting paper documents to digital format, with ongoing storage and access fees for the web server platform.
4. Miracle Box Storage Containers: Sale or rental of low-cost storage containers for records, providing a unit-priced revenue stream.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

CERTIFIED provides end-to-end document lifecycle management for businesses, including secure physical records storage with barcode tracking and web-based inventory, on-site and off-site document destruction via Mobile Shred with Certificates of Destruction, and digital transformation services through Scan On Demand (CERTIFIED Web Server for secure storage, search, retrieval, indexing, and email/print, plus cloud or on-premise email archiving). All services are delivered from a secure record center facility with digital video surveillance, fire suppression, strict access controls, and screened personnel under a maintained chain of custody.

Product overview

CERTIFIED is a family-owned document management company offering a suite of four integrated services: Records Management (secure storage with barcode tracking and web-based inventory), Document Destruction (mobile shred and facility-based destruction with Certificates of Destruction), Scan On Demand (digital transformation with web server and email archiving), and a secure Facility (physical security with surveillance, access controls, and fire protection). The company has operated since 1977, serving clients with end-to-end document management from creation through destruction while maintaining a secure chain of custody.

Differentiator

Problem solved

Functional benefit

Brands

• CERTIFIED Records Management: Secure record center operations with computerized indexing, barcode tracking, 24-hour security, and document storage services.
• CERTIFIED Mobile Shred
• CERTIFIED Web Server
• Miracle Box

Products and services

• Records Management

Quantifiable outcome

• 20% cost savings on records management programs

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• ARMA InternationalcoreOthersAssociation of Records Managers and Administrators - CERTIFIED maintains membership and affiliation with ARMA International for industry standards and best practices in records management.
• NAIDcoreOthersNational Association of Information Destruction - CERTIFIED is affiliated with NAID and displays the NAID logo, indicating compliance with secure destruction standards and certification requirements.
• PRISM InternationalcoreOthersProfessional Records and Information Services Management - CERTIFIED maintains membership and standards alignment with PRISM International for records management excellence.

Scale indicators2 records

Recent moves1 record

Expansion highlights3 records

Direct peers

• Iron Mountain: Iron Mountain is the global leader in records storage, secure information destruction, and data management. It is the most direct competitor to CERTIFIED's full suite of records management, shredding, and digital services, operating at vastly larger scale across geographies.
• Vital Records Control: Vital Records Control provides records storage, secure shredding, and document imaging services to regulated industries. Its service mix and customer profile closely align with CERTIFIED's records management and destruction offerings.
• Corodata: Corodata is a California-based records management and document shredding company, making it a particularly close regional peer to CERTIFIED. It offers the same full-service storage, retrieval, and destruction capabilities in overlapping geographies.
• Shred-it (Stericycle): Shred-it, now part of Stericycle, is a major document destruction services provider offering on-site mobile shredding and recurring service. It directly competes with CERTIFIED's Mobile Shred service for both enterprise and SMB customers.
• DataBank: DataBank is an information management company offering document storage, scanning, and shredding services. Its end-to-end records lifecycle approach mirrors CERTIFIED's positioning and target customer base.
• Access Information Management: Access is a records management and information governance provider offering secure storage, shredding, and digital services. It competes head-to-head with CERTIFIED for mid-market and enterprise records management contracts nationally.

Broad incumbents

• Cintas: Cintas is a large commercial services company offering document shredding as part of a broader portfolio of uniform, facility, and supply services. It competes on shredding but does not specialize in physical records storage like CERTIFIED.
• Stericycle: Stericycle is a large waste management and secure information destruction company with national reach. Following its Shred-it acquisition, it competes across CERTIFIED's full service portfolio but operates as a broad incumbent rather than a regional specialist.

Emerging players

• Tab Service Company: Tab Service provides document storage, shredding, and digital conversion services primarily in the Midwest. It overlaps with CERTIFIED's service offerings and target customers but at a smaller, geographically distinct scale.

Regional players

• DocuVault: DocuVault is a regional records management provider operating in select US markets with document storage and shredding services. It is comparable to CERTIFIED as a regional specialist but does not overlap geographically in California.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/certifiedrecordsmanagement
• LinkedInlinkedin.com/company/dalton-enterprises

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CERTIFIED