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VMLY&R

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uuid000gaba

Namestring
VMLY&R
Legal namestring
VML
Websiteurl
vml.com
Company typeenum
Private
Founded yearint
1992
Descriptiontext

VML is a global creative company and wholly-owned subsidiary of WPP, formed through the unification of VMLY&R and Wunderman Thompson under the VML brand. It operates across 150+ offices in 50+ markets with more than 26,000 employees, serving large multinational enterprise clients across consumer goods, retail, technology, automotive, healthcare, and financial services. The firm integrates Brand Experience, Customer Experience, and Commerce into connected brand journeys, supported by an additional 12,000+ person VML Enterprise Solutions unit that delivers business transformation, engineering, CRM, and CX consulting across 40+ markets.

The company's technology stack is anchored by WPP Open, an AI-powered marketing operating system that combines generative AI, personalization, predictive analytics (via the Gain Theory MIRA assessment), autonomous agent deployment, and multimodal content generation across text, image, video, and audio. VML pairs this with strategic platform partnerships across Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, enabling the firm to deliver implementation work and AI-mediated commerce solutions such as the Sainsbury's grocery eCommerce replatform, the United Rentals Digital Toolbelt, and Salesforce Agentforce transformations.

VML's revenue model is professional services-based: fee-for-service creative campaigns, strategy consulting, technology implementation, and managed services billed through quote-based, negotiated enterprise contracts. Go-to-market is direct enterprise field sales with dedicated account teams servicing global brand owners. Pricing is not publicly disclosed. Recognition momentum is a meaningful commercial asset — 53 Cannes Lions (including a Titanium for Mondelez's OREO Cows), 107 Clio Honors, 120 One Show wins, and Campaign Global Network of the Year in 2026 — supporting the firm's ability to win and retain enterprise mandates.

Short descriptiontext

VML is a global creative company and WPP subsidiary serving multinational enterprise clients with connected brand experience, customer experience, commerce, and AI-enabled marketing transformation across 50+ markets.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
5,001–10,000
akta.pro rankint
HeadquartersKansas City, United States
HQ citystring
Kansas City
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices74 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
creative agency services, brand experience design, customer experience consulting, commerce transformation, enterprise marketing solutions
Industry3 codes
1Customer Experience (CX) & Digital Experience
CodeBPAHAEACPrimaryYes
2Digital & Technology Transformation Consulting
CodeBPAHACAHPrimaryNo
3Customer Experience (CX) & Voice-of-Customer Analytics
CodeBPAHALAKPrimaryNo
NAICS code3 codes
  • Advertising, Public Relations, and Related Services5418
  • Computer Systems Design Services541512
  • Computer Systems Design and Related Services54151
SIC code2 codes
  • Services-Management Consulting Services8742
  • Services-Computer Programming, Data Processing, Etc.7370
Product category
Advertising and Marketing Services
Social media profiles3 records
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model2 records
1Creative and Marketing Services
TypeProfessional Services
Description

Full-service creative agency providing brand experience, customer experience, and commerce solutions. Revenue generated through professional services including creative campaigns, strategy, consulting, technology implementation, and managed services for enterprise clients.

vml.com
2Enterprise Solutions and Technology Consulting
TypeProfessional Services
Description

Business transformation and marketing modernization services including technology modernization, AI-driven operating models, CRM implementation, digital products and platforms. Operates as WPP Enterprise Solutions unit with 12,000+ experts serving clients across 40+ markets.

vml.com
Marketing channels6 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels1 record

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

VML is a global creative company that delivers connected brand, customer experience, and commerce solutions by blending award-winning creative agency capabilities with technology consultancy expertise. The firm serves enterprise clients through professional services including creative campaigns, brand strategy, customer experience design, commerce transformation, CRM implementation, and enterprise technology consulting across 150+ offices in 50+ markets. Its WPP Enterprise Solutions unit provides business transformation services spanning engineering, platforms, commerce, consulting, content transformation, CRM, and CX.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 5 values shown
  • 53 Lions at Cannes Lions 2026 including 1 Titanium and 2 Grands Prix
+4 more records
Product and service1 record
1Brand Experience
Scale indicator9 records

Each record includes

Type, Value, Description, Source

Partnership9 partners
Strategic tierCoreTypeTechnology or Integration
Description

Strategic technology partnership for enterprise solutions including Adobe Experience Cloud integration, Adobe Commerce, and content supply chain solutions. VML leverages Adobe's enterprise platforms for digital transformation and customer experience delivery.

Strategic tierCoreTypeTechnology or Integration
Description

Cloud infrastructure partnership providing scalable cloud-native systems, data analytics, and AI workloads for enterprise clients. VML builds secure multi-account and cross-cloud environments on AWS.

Strategic tierCoreTypeTechnology or Integration
Description

Customer engagement platform partnership for CRM, loyalty solutions, and personalized marketing automation at scale.

Strategic tierCoreTypeTechnology or Integration
Description

Technology and cloud partnership including AI/ML capabilities, cloud infrastructure, and digital marketing solutions for enterprise transformation.

Strategic tierCoreTypeTechnology or Integration
Description

Enterprise technology partnership for cloud solutions, AI capabilities, and digital transformation services leveraging Microsoft's technology stack.

Strategic tierCoreTypeTechnology or Integration
Description

CRM and marketing cloud partnership for customer experience transformation, Salesforce Marketing Cloud implementation, and Agentforce AI digital transformation. VML delivers Salesforce solutions across 40+ markets.

Strategic tierCoreTypeTechnology or Integration
Description

E-commerce platform partnership for enterprise Shopify migration, direct-to-consumer solutions, and commerce transformation. VML provides Shopify migration services reducing cost of ownership and increasing agility.

Strategic tierCoreTypeStrategic or Co-development Partner
Description

WPP and VML consulting company providing brand consulting, brand asset management, and brand valuation expertise. Part of the Futures and Trends unit.

Strategic tierCoreTypeStrategic or Co-development Partner
Description

Global unbiased and independent WPP marketing effectiveness and foresight consultancy. Provides advanced analytics and strategic consulting for marketing effectiveness measurement, budget allocation, and channel optimization.

Recent move2 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
TypeDirect peer
Description

McCann is IPG's flagship global creative network, offering integrated advertising, CX, and healthcare marketing (McCann Health) capabilities. It competes directly with VML for multinational enterprise clients and major awards.

TypeDirect peer
Description

BBDO is Omnicom's flagship global creative network, with comparable scale, blue-chip client roster, and integrated creative/CRM offerings. It is a perennial Cannes Lions competitor and one of the top three global creative networks alongside VML and Ogilvy.

TypeDirect peer
Description

Wieden+Kennedy is an independent global creative network with offices in Portland, London, Tokyo, and other markets, known for brand-led work for Nike, Coca-Cola, and others. It competes with VML on creatively led enterprise engagements and is a frequent Cannes Lions competitor.

TypeBroad incumbent
Description

Accenture Song (including Droga5) is the technology-consulting-led creative and commerce practice of Accenture, combining design, marketing, and enterprise transformation. It directly competes with VML's Enterprise Solutions unit for large Adobe/Salesforce/Shopify transformation mandates.

TypeDirect peer
Description

Ogilvy is WPP's other flagship global creative network, offering the same combination of brand advertising, CX, and digital transformation. It is the closest direct comparable to VML in scale, service breadth, and holding-company positioning.

TypeBroad incumbent
Description

Deloitte Digital is the Big Four consultancy's creative and customer experience practice, offering strategy, design, and technology implementation. It increasingly competes with VML Enterprise Solutions for end-to-end CX transformation RFPs at the enterprise CIO/CMO level.

TypeDirect peer
Description

Leo Burnett is Publicis Groupe's flagship global creative network, serving the same CPG and enterprise client base with brand advertising, CX, and commerce capabilities. It competes with VML for global AOR mandates and Cannes Lions recognition.

TypeDirect peer
Description

Saatchi & Saatchi is Publicis Groupe's global creative network known for brand-led advertising and integrated CX work. It competes with VML for major CPG and retail AOR engagements globally.

TypeDirect peer
Description

R/GA (now part of IPG) is a global creative and technology network focused on connected brand experiences, commerce, and digital products. It is highly comparable to VML's Enterprise Solutions practice in combining creative storytelling with technology implementation.

TypeDirect peer
Description

Dentsu Creative is Dentsu Group's global creative network, combining brand storytelling with CX and commerce capabilities across APAC, EMEA, and the Americas. It is a direct competitor in cross-region enterprise pitches.

Market position
Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers26 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment4 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile4 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI capability14 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature3 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles9 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A10 records

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

VMLY&R

Advertising and Marketing Servicesvml.com

VML is a global creative company and WPP subsidiary serving multinational enterprise clients with connected brand experience, customer experience, commerce, and AI-enabled marketing transformation across 50+ markets.

What VMLY&R does

VML is a global creative company and wholly-owned subsidiary of WPP, formed through the unification of VMLY&R and Wunderman Thompson under the VML brand. It operates across 150+ offices in 50+ markets with more than 26,000 employees, serving large multinational enterprise clients across consumer goods, retail, technology, automotive, healthcare, and financial services. The firm integrates Brand Experience, Customer Experience, and Commerce into connected brand journeys, supported by an additional 12,000+ person VML Enterprise Solutions unit that delivers business transformation, engineering, CRM, and CX consulting across 40+ markets.

The company's technology stack is anchored by WPP Open, an AI-powered marketing operating system that combines generative AI, personalization, predictive analytics (via the Gain Theory MIRA assessment), autonomous agent deployment, and multimodal content generation across text, image, video, and audio. VML pairs this with strategic platform partnerships across Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, enabling the firm to deliver implementation work and AI-mediated commerce solutions such as the Sainsbury's grocery eCommerce replatform, the United Rentals Digital Toolbelt, and Salesforce Agentforce transformations.

VML's revenue model is professional services-based: fee-for-service creative campaigns, strategy consulting, technology implementation, and managed services billed through quote-based, negotiated enterprise contracts. Go-to-market is direct enterprise field sales with dedicated account teams servicing global brand owners. Pricing is not publicly disclosed. Recognition momentum is a meaningful commercial asset — 53 Cannes Lions (including a Titanium for Mondelez's OREO Cows), 107 Clio Honors, 120 One Show wins, and Campaign Global Network of the Year in 2026 — supporting the firm's ability to win and retain enterprise mandates.

VMLY&R firmographics

Firmographics
Name
VMLY&R
Legal name
VML
Website
https://vml.com
Company type
Private
Founded year
1992
Operating status
Operating
Headcount range
5,001–10,000 employees
Short description
VML is a global creative company and WPP subsidiary serving multinational enterprise clients with connected brand experience, customer experience, commerce, and AI-enabled marketing transformation across 50+ markets.
Ownership category
akta.pro rank

VMLY&R industry classification

Industry
Product category
Advertising and Marketing Services
NAICS
Advertising, Public Relations, and Related Services (5418), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
SIC
Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)
akta.pro primary industry
Customer Experience (CX) & Digital Experience (BPAHAEAC)
akta.pro secondary industries
Digital & Technology Transformation Consulting (BPAHACAH), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

  • Creative agency services
  • Brand experience design
  • Customer experience consulting
  • Commerce transformation
  • Enterprise marketing solutions

Where VMLY&R is headquartered

Location

Headquarters

HQ city
Kansas City
HQ country
United States
HQ region
North America

Offices74 records

Markets served

VMLY&R business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

  1. Creative and Marketing Services: Full-service creative agency providing brand experience, customer experience, and commerce solutions. Revenue generated through professional services including creative campaigns, strategy, consulting, technology implementation, and managed services for enterprise clients.
  2. Enterprise Solutions and Technology Consulting: Business transformation and marketing modernization services including technology modernization, AI-driven operating models, CRM implementation, digital products and platforms. Operates as WPP Enterprise Solutions unit with 12,000+ experts serving clients across 40+ markets.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

VMLY&R product offering

Product offering

Core offering

VML is a global creative company that delivers connected brand, customer experience, and commerce solutions by blending award-winning creative agency capabilities with technology consultancy expertise. The firm serves enterprise clients through professional services including creative campaigns, brand strategy, customer experience design, commerce transformation, CRM implementation, and enterprise technology consulting across 150+ offices in 50+ markets. Its WPP Enterprise Solutions unit provides business transformation services spanning engineering, platforms, commerce, consulting, content transformation, CRM, and CX.

Differentiator

Problem solved

Functional benefit

Products and services

  • Brand Experience

Quantifiable outcome

  • 53 Lions at Cannes Lions 2026 including 1 Titanium and 2 Grands Prix
  • +4 more outcomes

Companies that use VMLY&R

Customer profile

Named customers26 records

Segments4 records

Ideal customer profiles4 records

VMLY&R technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

AI capability14 records

Feature3 records

VMLY&R partnerships and signals

Strategic signal

Partnerships

Nine partnerships are on record, tiered core.

  • AdobecoreTechnology or IntegrationStrategic technology partnership for enterprise solutions including Adobe Experience Cloud integration, Adobe Commerce, and content supply chain solutions. VML leverages Adobe's enterprise platforms for digital transformation and customer experience delivery.
  • AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure partnership providing scalable cloud-native systems, data analytics, and AI workloads for enterprise clients. VML builds secure multi-account and cross-cloud environments on AWS.
  • BrazecoreTechnology or IntegrationCustomer engagement platform partnership for CRM, loyalty solutions, and personalized marketing automation at scale.
  • GooglecoreTechnology or IntegrationTechnology and cloud partnership including AI/ML capabilities, cloud infrastructure, and digital marketing solutions for enterprise transformation.
  • MicrosoftcoreTechnology or IntegrationEnterprise technology partnership for cloud solutions, AI capabilities, and digital transformation services leveraging Microsoft's technology stack.
  • SalesforcecoreTechnology or IntegrationCRM and marketing cloud partnership for customer experience transformation, Salesforce Marketing Cloud implementation, and Agentforce AI digital transformation. VML delivers Salesforce solutions across 40+ markets.
  • ShopifycoreTechnology or IntegrationE-commerce platform partnership for enterprise Shopify migration, direct-to-consumer solutions, and commerce transformation. VML provides Shopify migration services reducing cost of ownership and increasing agility.
  • BAV GroupcoreStrategic or Co-development PartnerWPP and VML consulting company providing brand consulting, brand asset management, and brand valuation expertise. Part of the Futures and Trends unit.
  • Gain TheorycoreStrategic or Co-development PartnerGlobal unbiased and independent WPP marketing effectiveness and foresight consultancy. Provides advanced analytics and strategic consulting for marketing effectiveness measurement, budget allocation, and channel optimization.

Scale indicators9 records

Recent moves2 records

Expansion highlights5 records

VMLY&R competitors and assessment

Company assessment

Direct peers

  • McCann Worldgroup: McCann is IPG's flagship global creative network, offering integrated advertising, CX, and healthcare marketing (McCann Health) capabilities. It competes directly with VML for multinational enterprise clients and major awards.
  • BBDO Worldwide: BBDO is Omnicom's flagship global creative network, with comparable scale, blue-chip client roster, and integrated creative/CRM offerings. It is a perennial Cannes Lions competitor and one of the top three global creative networks alongside VML and Ogilvy.
  • Wieden+Kennedy: Wieden+Kennedy is an independent global creative network with offices in Portland, London, Tokyo, and other markets, known for brand-led work for Nike, Coca-Cola, and others. It competes with VML on creatively led enterprise engagements and is a frequent Cannes Lions competitor.
  • Ogilvy: Ogilvy is WPP's other flagship global creative network, offering the same combination of brand advertising, CX, and digital transformation. It is the closest direct comparable to VML in scale, service breadth, and holding-company positioning.
  • Leo Burnett: Leo Burnett is Publicis Groupe's flagship global creative network, serving the same CPG and enterprise client base with brand advertising, CX, and commerce capabilities. It competes with VML for global AOR mandates and Cannes Lions recognition.
  • Saatchi & Saatchi: Saatchi & Saatchi is Publicis Groupe's global creative network known for brand-led advertising and integrated CX work. It competes with VML for major CPG and retail AOR engagements globally.
  • R/GA: R/GA (now part of IPG) is a global creative and technology network focused on connected brand experiences, commerce, and digital products. It is highly comparable to VML's Enterprise Solutions practice in combining creative storytelling with technology implementation.
  • Dentsu Creative: Dentsu Creative is Dentsu Group's global creative network, combining brand storytelling with CX and commerce capabilities across APAC, EMEA, and the Americas. It is a direct competitor in cross-region enterprise pitches.

Broad incumbents

  • Accenture Song: Accenture Song (including Droga5) is the technology-consulting-led creative and commerce practice of Accenture, combining design, marketing, and enterprise transformation. It directly competes with VML's Enterprise Solutions unit for large Adobe/Salesforce/Shopify transformation mandates.
  • Deloitte Digital: Deloitte Digital is the Big Four consultancy's creative and customer experience practice, offering strategy, design, and technology implementation. It increasingly competes with VML Enterprise Solutions for end-to-end CX transformation RFPs at the enterprise CIO/CMO level.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

VMLY&R social profiles

Digital presence

VMLY&R financial estimates

Financial estimate

Revenue estimate

Valuation estimate

VMLY&R leadership team

Management profile

Number of profiles

Profiles9 records

VMLY&R funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

VMLY&R M&A and investment

M&A and investment

M&A10 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VMLY&R

What does VMLY&R do?

VML is a global creative company that delivers connected brand, customer experience, and commerce solutions by blending award-winning creative agency capabilities with technology consultancy expertise. The firm serves enterprise clients through professional services including creative campaigns, brand strategy, customer experience design, commerce transformation, CRM implementation, and enterprise technology consulting across 150+ offices in 50+ markets. Its WPP Enterprise Solutions unit provides business transformation services spanning engineering, platforms, commerce, consulting, content transformation, CRM, and CX.

Is VMLY&R a public or private company?

VMLY&R is a private company. It is classified as corporate owned and is currently operating.

When was VMLY&R founded?

VMLY&R was founded in 1992. It employs 5,001 to 10,000 people.

Where is VMLY&R based?

VMLY&R is headquartered in Kansas City, United States, in the North America region.

How does VMLY&R make money?

Two revenue lines are on record. Creative and Marketing Services are the primary driver. The others are enterprise Solutions and Technology Consulting.

Who are VMLY&R's main competitors?

Direct peers on record are McCann Worldgroup, BBDO Worldwide, Wieden+Kennedy, Ogilvy, Leo Burnett, Saatchi & Saatchi, R/GA and Dentsu Creative. Broad incumbents are Accenture Song and Deloitte Digital.

Does VMLY&R have an API?

No public API is recorded for VMLY&R.

What industry is VMLY&R in?

VMLY&R's product category is Advertising and Marketing Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAHACAH, Digital & Technology Transformation Consulting. Its NAICS code is 5418 and its SIC code is 8742.

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Live signals
Storyboard18Jon Cook to leave WPP in March 2027, Eric Campbell named incoming global CEO of VMLJon Cook will leave WPP in March 2027 after three decades, continuing in his roles until then. Eric Campbell, currently CEO of VML and WPP Creative North America, will become Global CEO of VML, retaining his North America role. Cook has led VML since 2024 and became CEO of WPP Creative in February 2026.The DrumJon Cook to leave WPP after three decades at VMLJon Cook will leave WPP after three decades at VML, stepping down as global CEO of VML and chief executive of WPP Creative in March 2027. Eric Campbell will succeed him as global CEO, while WPP has not yet announced who will take over Cook's wider WPP Creative responsibilities.MediaPostVML Global CEO Jon Cook Set To Depart As Campbell Prepares To Succeed HimJon Cook, global CEO of VML and WPP Creative, is leaving WPP to pursue a new career, remaining in his roles through March 2027. Eric Campbell, VML's North American CEO, will succeed him as global CEO of VML, continuing as CEO of WPP Creative North America. WPP said further details on the leadership structure would be announced soon.AdAgeJon Cook plans to leave WPP after 30 years at VML—what his exit signals for himself and the holding companyJon Cook, who led WPP Creative and VML for 30 years, plans to step down by March. He intends to build something outside the holding company model. The article does not disclose his next venture.AdweekJon Cook Steps Down as VML and WPP Creative Boss, Eric Campbell to SucceedJon Cook is leaving his role as global CEO of VML and WPP Creative after three decades, with Eric Campbell succeeding him. Campbell will retain his North America CEO title. Cook will stay until March 2027 for a seamless transition.Business StandardAs AI agents enter festive shopping, banks warn of fraud and payments risksBanks warn that AI shopping agents could enable fraud and data privacy risks during India's festive sales. VML's survey found 82% of consumers use AI, with 58% cross-checking recommendations. The festive season will test how banks and platforms handle AI-initiated transactions.MediaPostReport: Shopping Evenly Split Between Online And Physical StoresVML's 2026 Future Shopper Report finds shopping evenly split between online and physical stores, with marketplaces favored for convenience and brand sites for product information. The report, based on 28,000 surveys across 17 countries, notes AI's growing role in product discovery and financial pressure reshaping privacy attitudes.Chain Store AgeShoppers trust AI - to a pointA VML survey of global consumers found 82% have used AI, but trust is limited: 58% cross-check AI recommendations, 33% won't let AI make purchases, and 55% say sponsored search hinders product discovery. Financial anxiety is rising, with nearly six in 10 reporting greater anxiety than ever.MamStartupBiznes pędzi po sztuczną inteligencję, ale klienci stawiają granice. Raport VML Future Shopper 2026A VML Future Shopper 2026 survey of 28,000 consumers across 17 countries finds that while 82% use AI, only 33% would let it buy for them, and 49% say AI-generated images reduce brand trust. Economic pressure drives price focus, and 51% of spending is online, with 48% refusing purchases from poorly adapted sites.CustomerexperiencediveCustomer willingness to leave brands over bad experiences softens slightlyA VML survey of 28,000 consumers across 17 countries found 48% refuse to shop online with brands that fail expectations, down from 51% last year. Another 41% regularly abandon purchases due to frustrating digital experiences, down from 45%. Nearly half say standard features like remembering preferences are missing.