Caliper Technologies

What Caliper Technologies does

Caliper Technology, Inc. is a private U.S.-based IT services and consulting firm that operates as a Salesforce-focused systems integrator. The company delivers implementation, custom development, data integration, and business process automation services across Sales Cloud, Service Cloud, Marketing Cloud (ExactTarget and Eloqua), and Salesforce Communities, primarily to enterprise customers in life sciences, medical devices, manufacturing, banking, retail, hospitality, and franchise/multi-location industries. Headquartered in Sharon, the firm positions itself around "complexity" — serving challenging enterprise environments rather than selling a packaged software product. Leadership disclosed in the input comprises co-founder Larry Bock and director Luc Bousse; no broader management team is recorded.

The company's core technical work is custom Force.com platform development, including complex Configure-Price-Quote tools integrated with opportunity management, a fault-tolerant transaction model with a customized web-services partner API that handles over 10,000 transactions per day while staying under Salesforce governor limits, custom Service Cloud console components with admin-configurable toolbars, Salesforce Communities portals, and full end-to-end e-commerce platforms. Disclosed customer outcomes include a 76% reduction in average agent handle time and a 400% increase in service-team revenue generation at Medtronic, a 45% improvement in user adoption and efficiency at Standard Duplicating Machines Inc., and millions in CRO fees saved at NxStage via a custom clinical-trial application.

Caliper's revenue model is professional services: project-based and retainer engagements sold via direct enterprise field sales into buyers needing complex Salesforce implementations. The firm cites capability to handle 15,000+ users across 30+ Salesforce orgs (Medtronic scale) and supports clients whose underlying businesses generate over $2B in monthly revenue, but pricing is not publicly disclosed and is quote-driven by scope and complexity. No products, patents, certifications, partnerships, funding rounds, or M&A activity are disclosed; operating geographies are limited to a single U.S. office with a single-country distribution model.

Name

Caliper Technologies

Legal name

Caliper Technology, Inc.

Website

https://caliper.tech

Company type

Private

Operating status

Operating

Short description

Caliper Technology, Inc. is a private U.S. Salesforce-focused systems integrator delivering custom Force.com development, Sales/Service/Marketing Cloud implementation, data integration, and consulting to enterprise clients in life sciences, medical devices, manufacturing, and related industries.

Ownership category

akta.pro rank

Product category

Salesforce Consulting and Implementation Services

akta.pro industry

PRIMARYBPAHAEAK

DevOps, SRE & Platform Engineering Consulting

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Technology & Digital Consulting

Keywords

• Salesforce consulting services
• Salesforce implementation
• Force.com development
• Enterprise CRM integration
• Cloud platform consulting

Headquarters

HQ city

Sharon

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services and Consulting: Revenue generated through custom Salesforce implementation, development, integration, and consulting services. Caliper Technologies provides systems architecture, process modeling, business process automation, administration and training services on a project and retainer basis for enterprise clients.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Caliper Technologies is a Salesforce-focused IT services and consulting firm that delivers custom implementation, development, integration, and business process automation on the Force.com platform. Core practices include Sales Cloud, Service Cloud, and Marketing Cloud (ExactTarget and Eloqua) implementations, Salesforce Communities portal development, and bespoke Force.com application development for enterprise clients across life sciences, medical devices, banking, retail, and manufacturing industries.

Product overview

Caliper Technologies is a Salesforce-focused IT services and consulting firm that provides implementation and custom development services rather than a packaged software product. Their service portfolio consists of specialized practices built on the Salesforce platform: Sales Cloud implementation (including Salesforce1 Mobile, opportunity management, CPQ, and lead management), Service Cloud implementation (with custom console components, case management, CTI integration), Marketing Cloud services covering ExactTarget and Eloqua (including Contact Builder, Audience Builder, campaign automation), and Salesforce Communities development for customer/partner portals. Additional offerings include Force.com custom application development, analytics and reporting, business process automation, and data integration services. The company connects Salesforce as a central hub with multiple external systems for clients across life sciences, medical devices, banking, retail, and manufacturing industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Sales Cloud Implementation Implementation of Salesforce Sales Cloud for enterprise clients, including Salesforce1 Mobile deployment, opportunity management, configure-price-quote (CPQ), and lead management. Delivered to large, complex sales organizations such as Medtronic (15,000+ users across 30+ orgs).
• Service Cloud Implementation Implementation and customization of Salesforce Service Cloud including custom console components with admin-configurable toolbars, case management, email-to-case, web-to-case, and CTI (Computer-Telephony Integration). Targeted at enterprise customer support and technical service teams.
• Marketing Cloud Services Implementation services for Salesforce Marketing Cloud spanning ExactTarget and Eloqua, including contact aggregation with Contact Builder, segmentation with Audience Builder, content targeting and personalization, and campaign automation. Targeted at enterprise marketing organizations.
• Salesforce Communities Implementation Implementation of Salesforce Communities portals for customer and partner engagement, including franchisee peer networking, marketing material distribution, and knowledge article publishing.
• Force.com Custom Application Development Custom application development on the Force.com platform, including end-to-end e-commerce platforms with vendor extranet, customer loyalty, and marketing automation; clinical trial creation and execution applications; and complex configure-price-quote tools with intelligent opportunity management.
• Data Integration and Management Services Integration services connecting Salesforce as a central hub with multiple external systems, including fault-tolerant transaction models and customized web-services partner APIs capable of handling 10,000+ daily transactions while respecting Salesforce governor limits.
• Business Process Automation Services Automation of business processes including pre-sales, fulfillment, asset tracking, RMA, supply chain, and field service applications, integrated with Salesforce opportunity management.
• Analytics and Reporting Services Analytics and reporting solutions built within the Salesforce ecosystem, including agent-use analytics on web resources, to deliver accurate and timely data to business users.

Quantifiable outcome

• 76% reduction in average agent handle time compared to legacy system
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators7 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• Simplus (Infosys): Salesforce-focused consulting and managed services firm (acquired by Infosys) specializing in CPQ, Quote-to-Cash, and multi-cloud implementations — directly comparable in both Salesforce SI focus and depth in CPQ tooling that matches Caliper's Configure-Price-Quote capabilities.
• Silverline: Boutique-to-mid-market Salesforce consulting firm offering implementation, custom development, and integration across Sales, Service, Marketing, and Health Clouds — the closest direct peer in terms of focus, size profile, and multi-cloud Salesforce delivery model.
• Girikon: Salesforce and cloud consulting firm providing implementation, customization, and integration services to enterprise clients — directly comparable as a Salesforce SI of similar scale profile to Caliper.

Broad incumbents

• Wipro: Global IT services company with an established Salesforce practice covering Sales, Service, and Marketing Cloud implementations for enterprise customers — overlaps with Caliper's core multi-cloud Salesforce delivery model.
• Infosys: Global systems integrator with a Salesforce consulting practice (bolstered by the Simplus acquisition) serving enterprise and regulated-industry clients — competes for the same multi-cloud Salesforce engagements that Caliper delivers.
• Accenture: Global professional services giant with one of the largest Salesforce delivery practices worldwide — competes for the same enterprise Salesforce RFPs that Caliper targets, with vastly greater scale and global delivery.
• Deloitte Digital: Deloitte's digital transformation arm operates a sizable Salesforce practice serving enterprise clients across regulated industries — overlaps with Caliper's life sciences and manufacturing verticals and its enterprise sales motion.
• Persistent Systems: Global IT services company with a dedicated Salesforce consulting practice serving enterprise customers across industries including life sciences and manufacturing — overlapping with Caliper's regulated-vertical positioning and multi-cloud Salesforce delivery.
• Cognizant: Global IT services firm with a substantial Salesforce consulting practice and deep life sciences / healthcare vertical presence — directly comparable to Caliper in regulated-vertical Salesforce delivery but at significantly larger scale.
• Slalom Consulting: Large US-focused consulting firm with a substantial Salesforce practice delivering multi-cloud implementations and managed services to enterprise clients — directly comparable to Caliper's enterprise Salesforce SI motion, but with materially larger scale and broader portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caliper Technologies