NeighborHealth

What NeighborHealth does

NeighborHealth, founded in 1970 in East Boston, Massachusetts and previously known as East Boston Neighborhood Health Center (EBNHC), is a non-profit, Federally Qualified Health Center (FQHC) operating a multi-site community health system across Greater Boston. The organization employs 1,001–5,000 staff across locations in East Boston, South End, Winthrop, Everett, and Revere, with more than half of employees residing in the communities served. It delivers a comprehensive care portfolio spanning primary care, specialty care, adult and pediatric/adolescent care, a 24/7 Emergency Department, a Pediatrics Same-Day Clinic, Behavioral Health Urgent Care (BHUCS), women's health, dental, vision, pharmacy, and the Neighborhood PACE program for seniors 55+.

NeighborHealth's core technology stack is built on the Epic MyChart patient portal for secure health-record access, appointment scheduling, and provider messaging, complemented by a telehealth/virtual care platform for remote consultations and integrations with SNAP/EBT, WIC, and Healthy Incentives Program (HIP) payment infrastructure for its East Boston Farmers Market. The Education and Training Institute at 151 Orleans Street operates a Medical Assistant training pipeline in partnership with Bunker Hill Community College, Massachusetts EOHHS, Mass League of Community Health Centers, and Eastern Bank. The organization is accredited by The Joint Commission, recognized as an NCQA Patient-Centered Medical Home (PCMH), designated as a National Health Service Corps site, and partially conformant with WCAG 2.2 Level AA.

The business model is a hybrid FQHC revenue structure: fee-for-service and capitation reimbursements from Medicare, Medicaid/MassHealth, CHIP, and private insurance; capitation payments for PACE participants under CMS/MassHealth PACE agreements; a sliding-fee scale based on family size and income for uninsured/underinsured patients; donations and fundraising through the Art of Health Care events; and government grants supporting workforce development and community programs. Leadership includes President & CEO James A. Perigo and EVP/Chief Medical Officer Dr. Julio Mazul, with strategic payer and academic partnerships including Dana-Farber Cancer Institute, Boston Medical Center (HealthNet), WellSense Health Plan, and the American Red Cross. The organization is recognized as a 2026 USA TODAY Top Workplace.

Name

NeighborHealth

Legal name

NeighborHealth

Website

https://neighborhealth.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Home-Based Chronic Disease Management (Skilled) (HLADAFAL)

akta.pro secondary industries

Companion Care & Social Support (non-clinical) (HLADAGAB), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Community health center
• Primary care services
• Elderly care programs
• Behavioral health services
• Community wellness programs

Headquarters

HQ city

East Boston

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Patient Care Services: Provides comprehensive healthcare services including primary care, specialty care, emergency care, behavioral health, and community programs. Revenue generated through Medicare, Medicaid, MassHealth, CHIP, and private insurance reimbursement
2. Sliding Fee Scale Program: Discounted/sliding fee schedule based on family size and income for uninsured patients. Budget plans and sliding scale discounts available. Enrollment advisors assist with Health Safety Net or government assisted programs applications
3. Donations and Fundraising: Donations support expanded healthcare reach and social services. Art of Health Care fundraising events and one-time or monthly giving options

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

NeighborHealth operates a multi-site community health center network delivering comprehensive primary care, specialty care, 24/7 emergency services, pediatric care, behavioral health, women's health, and the Neighborhood PACE program for elderly patients across Greater Boston. The organization complements clinical services with telehealth via MyChart, interpreter services in 16 languages, and community wellness programs addressing food security, housing, and social determinants of health, operating under a Federally Qualified Health Center model that accepts all patients regardless of ability to pay.

Product overview

NeighborHealth is a community health system offering a comprehensive, integrated healthcare delivery model centered around community-based primary care. The organization operates as a multi-site health center network providing adult care, pediatric care, emergency services, behavioral health, and community wellness programs across Greater Boston. Key products include primary care and specialty services, the Neighborhood PACE program for elderly care, virtual/telehealth services, and MyChart patient portal for digital access. Community programs encompass food access (farmers market, CSA, wellness garden), health education (Let's Get Movin', nutrition programs), workforce development (Education and Training Institute), and language services in 16 languages. The health system emphasizes integrated, culturally-responsive care with no patient denied access due to inability to pay.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Care

Quantifiable outcome

• 98% of PACE families and caregivers recommend PACE to others
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Dana-Farber Cancer InstitutecoreStrategic or Co-development PartnerPartnership to expand cancer care access for underserved communities in the Greater Boston area. This collaboration aims to improve outcomes for patients who face barriers to specialized cancer treatment and screening.
• American Red CrossminorStrategic or Co-development PartnerPartnership to fight food insecurity through initiatives like Thanksgiving turkey giveaways and ongoing food pantry services in collaboration with NeighborHealth's community resources.
• Bunker Hill Community CollegeminorImplementation/ SI/ Consulting PartnerEducational partnership for medical assistant training program. Students receive training and are employed by NeighborHealth after graduation. Program funded by Massachusetts and multiple partners.
• Commonwealth of Massachusetts / Executive Office of Health and Human ServicescoreOthersFunding source for medical assistant training program. Also provides Health Safety Net and other government assisted programs for qualifying patients.
• Mass League of Community Health CentersminorStrategic or Co-development PartnerPartner in funding and supporting the medical assistant training program for community health centers across Massachusetts.
• WellSense Health PlanminorStrategic or Co-development PartnerHealth plan partner shown in organizational logos, suggesting accountable care organization relationship.
• Boston Medical CenterminorStrategic or Co-development PartnerHealth system partner shown in organizational logos, suggesting referral and care coordination relationship.
• Centers for Medicare & Medicaid Services (CMS)coreOthersFederal agency providing PACE program agreement and oversight for Medicare and Medicaid coverage of elderly care services.
• MassHealthcoreOthersMassachusetts Medicaid program providing coverage for PACE participants and other qualifying patients.
• Massachusetts Department of Agricultural Resources (MDAR)minorOthersSponsor of the East Boston Farmers Market, supporting local food access and nutrition programs.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Cambridge Health Alliance: Community health system serving Cambridge, Somerville, and Boston metro communities with primary care, behavioral health, and hospital services under a safety-net mission. Operates as a public entity with similar FQHC-like population health focus and multilingual service delivery.
• Lynn Community Health Center: Federally Qualified Health Center in Lynn, Massachusetts serving a diverse, multilingual population with primary care, behavioral health, and community programs. Directly comparable in scope, payer mix, and mission to NeighborHealth.
• Codman Square Health Center: Federally Qualified Health Center in Dorchester, Massachusetts providing primary care, behavioral health, and community programs to an underserved urban population. Directly comparable FQHC peer serving a similar Boston-area community.
• Whittier Street Health Center: Federally Qualified Health Center in Boston's Roxbury neighborhood offering primary care, behavioral health, and community wellness programs. Directly comparable FQHC peer in mission, scope, and patient population.
• Edward M. Kennedy Community Health Center: Federally Qualified Health Center with multiple sites across central and western Massachusetts. Directly comparable FQHC peer operating primary care, behavioral health, dental, and pharmacy services for underserved populations.
• DotHouse Health: Federally Qualified Health Center in Dorchester, Massachusetts providing primary care, behavioral health, and community programs to a diverse urban population. Directly comparable FQHC peer serving Boston-area residents.
• On Lok: Pioneer of the Program of All-inclusive Care for the Elderly (PACE) model in San Francisco, operating adult day health centers and comprehensive care for nursing-home-eligible seniors. Directly comparable as a long-tenured PACE operator serving community-dwelling elderly.

Broad incumbents

• Boston Medical Center: Largest safety-net hospital in New England and NeighborHealth's referral partner for specialty and inpatient care. Comparable in mission and patient population but operates as a full academic medical center with substantially broader service line.
• Mass General Brigham: Largest health system in Massachusetts, encompassing Massachusetts General Hospital and Brigham and Women's Hospital. Operates broadly in the same Greater Boston market with overlapping primary care capabilities but at substantially greater scale and specialty depth.
• Beth Israel Lahey Health: Large Massachusetts health system operating multiple community hospitals and primary care practices across Greater Boston. Overlaps with NeighborHealth on primary care and ambulatory services but with substantially broader inpatient and specialty footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/_NeighborHealth
• YouTubeyoutube.com/@NeighborHealth
• Facebookfacebook.com/NeighborHealthOfficial
• LinkedInlinkedin.com/company/neighborhealthofficial
• Instagraminstagram.com/neighborhealthofficial

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NeighborHealth