ProCom Consulting
ProCom Consulting, an Amdocs-owned IT consulting firm founded in 1999 and headquartered in Alpharetta, Georgia, delivers systems integration, program management, and BSS/OSS modernization services to U.S. communications service providers and state/local government agencies, operating a wholly-owned Pega-focused subsidiary called PerseusX.
- Company typePrivate
- Founded1999
- HeadquartersAlpharetta, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What ProCom Consulting does
ProCom Consulting is an Alpharetta, Georgia-headquartered IT consulting firm founded in 1999 that delivers management consulting, program management, business consulting, and systems integration services to two verticals: communications service providers (CSPs) and U.S. state and local government agencies. The firm specializes in complex technology transformations including BSS/OSS implementations, CRM and workforce management rollouts (notably on Pega and Oracle platforms), data migration, and legacy-to-cloud modernization, with a stated track record of migrating more than 50 million communications subscribers and completing over 1,000 projects for 40+ U.S. CSPs and 80+ companies/agencies over 20+ years.
The company's service portfolio comprises six core offerings — Digital Services, Program Coordination, IT Roadmaps, Operational Improvement, System Integration, and Data Analysis — delivered through a blend of onshore U.S. engagement teams and offshore delivery centers across 5 countries on 3 continents. ProCom operates a wholly-owned subsidiary, PerseusX, focused on Pega platform implementations, and is a sister company to Astadia within the Amdocs group. ProCom was acquired by Amdocs at the end of 2023 and now operates as part of a broader software-and-services group that also includes Vindicia, Vubiquity, Stellar Elements, Openet, Profinit, and Sourced Group.
ProCom makes money through professional services revenue — primarily time-and-materials and fixed-fee consulting engagements — sold via direct enterprise field sales to C-suite executives and agency heads. GTM targets Tier 1/Tier 2 carriers (AT&T, T-Mobile, Sprint, Comcast, Lumen, Frontier, Windstream, Cox, Metronet), state Medicaid and health agencies (Florida AHCA, Florida DCF, Nebraska DHHS, Alaska DHSS), and PE-backed fiber broadband startups. Pricing is quote-based and not publicly disclosed, and the firm has 251-500 employees, with a 200+ professional core team whose average tenure exceeds 10 years.
ProCom Consulting firmographics
Firmographics- Name
- ProCom Consulting
- Legal name
- ProCom Consulting, Inc.
- Website
- https://procomconsulting.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- ProCom Consulting, an Amdocs-owned IT consulting firm founded in 1999 and headquartered in Alpharetta, Georgia, delivers systems integration, program management, and BSS/OSS modernization services to U.S. communications service providers and state/local government agencies, operating a wholly-owned Pega-focused subsidiary called PerseusX.
- Ownership category
- akta.pro rank
ProCom Consulting industry classification
Industry- Product category
- IT Consulting Services
- NAICS
- Other Management Consulting Services (541618), Administrative Management and General Management Consulting Services (541611)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ERP, CRM & Enterprise Applications Consulting (BPAHAEAI)
- akta.pro secondary industries
- Strategy & Corporate Development Consulting (BPAHACAA), Financial Management & Performance Improvement Consulting (BPAHACAF)
Keywords
Where ProCom Consulting is headquartered
LocationHeadquarters
- HQ city
- Alpharetta
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
ProCom Consulting business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Professional Consulting Services: Management consulting, business consulting, program management, and systems integration services for communications and government sectors.
- Systems Integration Services: Implementation of technology solutions including BSS/OSS, CRM, workforce management, and digital transformation programs.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
ProCom Consulting product offering
Product offeringCore offering
ProCom Consulting provides IT consulting, program management, and systems integration services for Communications Service Providers and State & Local Government agencies. The firm's offerings include Digital Services, Program Coordination, IT Roadmaps, Operational Improvement, System Integration, and Data Analysis, delivered through a global delivery model with expertise in BSS/OSS transformations, Pega and Oracle platform implementations, and large-scale data migrations.
Product overview
ProCom Consulting, an Amdocs company since 2023, offers a portfolio of consulting and systems integration services rather than a unified software product. The service offerings include Digital Services (customer journey mapping, change management, platform implementation), Program Coordination (program management, gap analysis), IT Roadmaps (strategic planning, business cases, regulatory support), Operational Improvement (process design, workflow automation, RPA, Pega-based customer experience optimization), System Integration (requirements workshops, solution architecture, agile delivery, QA, data migration), and Data Analysis (data roadmaps, management, predictive analytics). These services primarily target Communications Service Providers (CSPs) and State & Local Government agencies in North America, with specialized expertise in BSS/OSS systems, broadband/Fiber deployments, and government health and human services programs.
Differentiator
Problem solved
Functional benefit
Brands
- PerseusX: A ProCom Consulting company dedicated to helping clients transform their business operations using the power of Pega. Specializes in Pega implementations that improve the efficiency of operations for clients in diverse industries.
Products and services
- Digital Services Consulting services focused on optimizing end-customer experience in the digital age, guiding companies through becoming a Digital Enterprise with customer journey mapping, gap analysis, change management, and platform implementation.
- Program Coordination Program management services for coordinating large and complex programs, including program management, gap analysis, and remediation for system implementations.
- IT Roadmaps Strategic planning services for IT and business planning, including business development, regulatory support, and development of executable roadmaps for technology implementations.
- Operational Improvement Services for streamlining operations including process design, workflow automation, robotics/RPA, decisioning, omni-channel management, and customer experience optimization using the Pegasystems platform.
- System Integration Comprehensive systems integration services including program/transformation management, business process improvement, requirements workshops, solution architecture, agile delivery, quality assurance, vendor evaluation, data migration, and business readiness/deployment.
- Data Analysis Data analytics services including data roadmap development, data management strategy, and predictive analytics to help clients better manage their businesses using industry leading practices and technologies.
Quantifiable outcome
- Data warehouse transformation reduced annual costs by more than 50%
- +5 more outcomes
Companies that use ProCom Consulting
Customer profileNamed customers16 records
Segments3 records
Ideal customer profiles3 records
ProCom Consulting technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
ProCom Consulting partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor and core.
- AstadiaminorSister company that shares commitment to excellence and delivers mainframe modernization services. Astadia is an Amdocs company that unlocks cloud-powered agility for government agencies.
- OraclecoreProCom implements Oracle's OFSC (Oracle Field Service Cloud) workforce management platform for communications service providers. Proven track record with Oracle implementations across Caribbean operations.
- Pegasystems (Pega)coreProCom specializes in Pega implementations including Customer Service for Telecom, Process AI, and Pega-based solutions. Led by PerseusX, a ProCom company dedicated to Pega implementations across multiple industries including Frontier Communications.
- PerseusXcoreA ProCom Consulting company dedicated to helping clients transform business operations using the Pega platform. Led by Mark McKeehan as CEO with Rejoice Johnson as CDO, focusing on customer experience and operational improvements.
Scale indicators10 records
Recent moves7 records
Expansion highlights5 records
ProCom Consulting competitors and assessment
Company assessmentBroad incumbents
- Accenture: Global professional services firm that is the benchmark large-systems integrator for BSS/OSS transformations at major communications service providers and U.S. state agencies. Many ProCom leaders (Martha Tuthill, David Stich, Geir Kjellevold) came directly from Accenture, indicating directly overlapping capability sets.
- Deloitte Consulting: Big Four consultancy with established Pega and Oracle alliances and major CSP/government transformation practices. Competes for the same C-suite advisory engagements and program management mandates as ProCom across telecom and state/local government.
- Amdocs: ProCom's parent company since 2023. Amdocs is a large vendor of BSS, OSS, and digital customer-experience software to Tier 1 CSPs globally, so where ProCom delivers advisory and SI services, Amdocs sits both upstream (as parent and software supplier) and laterally (as a competing services provider in customer engagements).
Direct peers
- Capgemini: Global SI with a strong telecom and Pega/Oracle practice serving Tier 1 carriers; ProCom's PerseusX CEO previously led Capgemini's Communications Practice. Overlaps directly on Pega-led customer experience and BSS/OSS transformation engagements.
- Cognizant: Large IT services firm with a dedicated Communications, Media & Technology practice serving Tier 1 CSPs on BSS/OSS, digital transformation, and program management. Comparable in focus areas (CSP systems integration) and delivery model.
- Infosys: Global IT consulting and systems integrator with telecom and U.S. state government accounts; competes on large-scale BSS/OSS modernization, data migration, and digital transformation programs in the same buyer pool as ProCom.
- Slalom: Mid-market consulting firm comparable in size and regional delivery model to ProCom, with established telecom, public sector, and Pega/Cloud practices. Closest size-and-focus peer for benchmarking middle-market transformation engagements.
- Tata Consultancy Services (TCS): Global IT services firm with deep telecom BSS/OSS implementation capability and major U.S. government contracts. Overlaps with ProCom on large-scale data migration, Oracle/Pega, and program management engagements at CSPs and agencies.
- EY-Parthenon: Big Four advisory and consulting practice. Several ProCom leaders (Mark McKeehan, Melissa Reser) came from EY Consulting, and the firm competes for the same large transformation program mandates at CSPs and on cross-industry systems integration work.
- CGI Group: IT consulting and systems integrator with a strong U.S. state and federal government practice and substantial telecom industry footprint. Closely comparable mix of state-government modernization and CSP systems integration work.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ProCom Consulting social profiles
Digital presenceProCom Consulting financial estimates
Financial estimateRevenue estimate
Valuation estimate
ProCom Consulting leadership team
Management profileNumber of profiles
Profiles12 records
ProCom Consulting subsidiaries and ownership
Company hierarchySubsidiaries1 record
ProCom Consulting funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ProCom Consulting M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ProCom Consulting
What does ProCom Consulting do?
ProCom Consulting provides IT consulting, program management, and systems integration services for Communications Service Providers and State & Local Government agencies. The firm's offerings include Digital Services, Program Coordination, IT Roadmaps, Operational Improvement, System Integration, and Data Analysis, delivered through a global delivery model with expertise in BSS/OSS transformations, Pega and Oracle platform implementations, and large-scale data migrations.
Is ProCom Consulting a public or private company?
ProCom Consulting is a private company. It is classified as corporate owned and is currently operating.
When was ProCom Consulting founded?
ProCom Consulting was founded in 1999. It employs 251 to 500 people.
Where is ProCom Consulting based?
ProCom Consulting is headquartered in Alpharetta, United States, in the North America region.
How does ProCom Consulting make money?
Two revenue lines are on record. Professional Consulting Services are the primary driver. The others are systems Integration Services.
Who are ProCom Consulting's main competitors?
Broad incumbents on record are Accenture, Deloitte Consulting and Amdocs. Direct peers are Capgemini, Cognizant, Infosys, Slalom, Tata Consultancy Services (TCS), EY-Parthenon and CGI Group.
Does ProCom Consulting have an API?
No public API is recorded for ProCom Consulting.
What industry is ProCom Consulting in?
ProCom Consulting's product category is IT Consulting Services. Its primary akta.pro industry code is BPAHAEAI, ERP, CRM & Enterprise Applications Consulting, with a secondary code of BPAHACAA, Strategy & Corporate Development Consulting. Its NAICS code is 541618 and its SIC code is 8742.