Open Sky Community Services

What Open Sky Community Services does

Open Sky Community Services is a Worcester, Massachusetts-based nonprofit human services organization that supports individuals with mental health challenges, intellectual and developmental disabilities (I/DD), autism, acquired brain injuries, substance use disorders, and youth in transition, as well as individuals experiencing homelessness and those involved with the criminal justice system. The organization operates across three primary locations in Worcester and Whitinsville and serves Central Massachusetts communities including Leominster and Fitchburg. Its service portfolio spans Adult Community Clinical Services (ACCS), Program of Assertive Community Treatment (PACT), the Rapid Response HUB crisis intake line, outpatient counseling and psychiatry through The Bridge Counseling Center, substance use and integrated dual diagnosis treatment, I/DD residential and day habilitation services, housing and homelessness services, justice-involved behavioral health services and Community Compass reentry support, clubhouse psychosocial rehabilitation (Crystal House and Tradewinds), and youth/young adult programs including Safe Homes for LGBTQ+ youth. Sub-brands include the Bridge Training Institute (continuing education), ValleyCAST (arts and culture), and career pipeline programs (HSCS, Clinical and Leadership Pathway, Dynamic Futures, Higher Education Pathway CP2).

The organization's underlying service technology consists of Evidence-Based Practices (Illness Management and Recovery, Dialectical Behavior Therapy, Wraparound Services, and Supported Education and Employment), centralized intake through the Rapid Response HUB, and a competency-based Evidence-Based Practice Training Program requiring clinical staff to meet documented competency thresholds. Supporting infrastructure includes workforce development programs (a 13-week paid HSCS program, the UMass Chan Dynamic Futures youth pathway launched Summer 2022, the Accelerate the Future master's cohort with Framingham State launched Spring 2024), and international CARF and Clubhouse International accreditations.

Open Sky generates revenue primarily through government contracts and Medicaid reimbursement from the Massachusetts Department of Mental Health (DMH), Department of Children and Families (DCF), and Medicaid, with FY2023 revenue of $119.34 million positioning it as Central Massachusetts' seventh-largest human services nonprofit. A secondary revenue stream consists of charitable donations, foundation grants (including a $250,000 TD Charitable Foundation housing grant awarded April 2026), and event-based fundraising. Services are accessed via referrals from healthcare providers, social services agencies, schools, and justice system partners, with no direct-to-individual pricing. The organization is led by President & CEO Kenneth Bates and CFO Mary Benvenuto, and operates as a private nonprofit with no disclosed parent company or institutional equity ownership.

Name

Open Sky Community Services

Legal name

Open Sky Community Services Inc.

Website

https://openskycs.org

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Open Sky Community Services is a Worcester, Massachusetts-based nonprofit providing behavioral health, intellectual/developmental disability, housing, justice-involved, and youth services across Central Massachusetts, generating $119.34M in FY2023 revenue primarily through Massachusetts DMH/DCF contracts and Medicaid reimbursement.

Ownership category

akta.pro rank

Product category

Behavioral Health and Human Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGAEAH), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Behavioral health services
• Human services nonprofit
• Mental health support
• Developmental disability services
• Community-based care

Headquarters

HQ city

Worcester

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Contracts and Medicaid Reimbursement: As a human services nonprofit, Open Sky generates revenue primarily through government-funded programs including Medicaid reimbursement for behavioral health services, state DMH (Department of Mental Health) contracts, and DCF (Department of Children and Families) service agreements. Revenue for fiscal year 2023 was $119.34 million, making it the seventh-largest human services nonprofit in Central Massachusetts.
2. Donations and Grants: Charitable contributions and foundation grants including the TD Charitable Foundation $250,000 housing grant. Annual appeals, monthly giving club, and event-based fundraising activities support operational funding.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Open Sky Community Services delivers community-based behavioral health, intellectual and developmental disability, housing, justice-involved, and youth and family services to individuals across Central Massachusetts. The organization operates programs spanning clinical mental health treatment, substance use disorder services, residential and employment support for people with developmental disabilities, housing and homelessness programs, reentry support, and LGBTQ+ youth services, all funded primarily through Medicaid and state agency contracts.

Product overview

Open Sky Community Services operates as a comprehensive human services nonprofit offering a multi-faceted portfolio of behavioral health, intellectual/developmental disability services, housing, justice-involved services, and youth/family support programs. The organization delivers services through distinct program areas including Behavioral Health Services (ACCS, PACT, Rapid Response HUB, substance use treatment, outpatient counseling), Intellectual and Developmental Disabilities & Autism services (residential, employment, day habilitation, autism services), Shared Living & Adult Family Care, Housing & Homelessness Services, Justice Services (including Crisis Intervention Training and Community Compass), Supported Employment & Career Services (Clubhouse model), and Youth/Young Adult/Family services (including Safe Homes for LGBTQ+ youth). Supporting these direct service programs are branded initiatives including the Bridge Training Institute (continuing education for professionals), ValleyCAST Arts & Culture (community arts programming), and career pipeline programs (Human Services Career Support, Clinical and Leadership Pathway, Dynamic Futures, Higher Education Pathway) designed to develop the human services workforce. The organization serves Central Massachusetts from three primary locations in Worcester and Whitinsville.

Differentiator

Problem solved

Functional benefit

Brands

• Safe Homes: Drop-in center for LGBTQ+ youth providing supportive services
• The Bridge Training Institute
• Crystal House Clubhouse
• Tradewinds Clubhouse
• ValleyCAST
• Community Compass
• Club 21
• The PLACE for Empowerment Access
• Edward's Ride for Mental Health Awareness

Products and services

• Adult Community Clinical Services (ACCS)

Quantifiable outcome

• Served as Central Massachusetts' seventh-largest human services nonprofit with $119.34M revenue
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered flagship and core.

• Framingham State UniversityflagshipStrategic or Co-development Partner · 1 January 2024Partnership in the Accelerate the Future program where 21 employees were selected for a Master's in Counseling Psychology (Licensed Mental Health Counselor Track). Three-year hybrid program including practicum and internship components.
• UMass Chan Medical SchoolflagshipStrategic or Co-development Partner · 1 June 2022Launched Dynamic Futures (Worcester Youth Behavioral Health Pathway Program) in Summer 2022. Program introduces high school students underrepresented in medicine to careers in mental health through a two-week immersive camp experience.
• Seven Hills FoundationcoreStrategic or Co-development Partner · 1 January 2022Primary program partner in the Human Services Career Support (HSCS) Program, a 13-week paid workforce development initiative. Seven Hills Foundation collaborates with Open Sky to provide job rotations and career placement for program graduates in the human services field.
• African Community EducationcoreStrategic or Co-development PartnerProgram partner in the Human Services Career Support (HSCS) Program, supporting diverse pipeline development for the human services workforce.
• Southeast Asian Coalition of Central MassachusettscoreStrategic or Co-development PartnerProgram partner in the Human Services Career Support (HSCS) Program, supporting diverse pipeline development for the human services workforce.
• MassHire and Commonwealth CorporationcoreStrategic or Co-development PartnerSupported by MassHire and Commonwealth Corporation for the Human Services Career Support Program, providing workforce development funding and resources.
• Worcester Division of Youth OpportunitiescoreStrategic or Co-development PartnerPartner in Dynamic Futures program supporting Worcester youth career pathways in behavioral health.
• Worcester Public SchoolscoreStrategic or Co-development PartnerPartner in Dynamic Futures program, identifying and recruiting BIPOC students from Worcester high schools for mental health career exposure.
• Worcester State UniversitycoreStrategic or Co-development PartnerPartner in Dynamic Futures program; students live on Worcester State campus during the two-week immersive experience.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Seven Hills Foundation: Massachusetts-based nonprofit providing behavioral health, I/DD, and human services across the state. Co-partner with Open Sky on the HSCS workforce program and operates similar program mix at comparable scale.
• Bay Cove Human Services: Large Boston-area nonprofit delivering behavioral health, developmental services, and housing to vulnerable populations. Most direct functional peer to Open Sky in scale, service mix, and Massachusetts community-based delivery.
• Vinfen: Massachusetts and Greater Boston behavioral health nonprofit serving people with mental health conditions, developmental disabilities, and brain injuries. Highly overlapping service portfolio and population served.
• Riverside Community Care: Massachusetts-based nonprofit providing mental health, developmental disability, and youth services across Eastern and Central MA. Closely aligned mission, service lines, and geographic footprint.
• Eliot Community Human Services: Massachusetts behavioral health and human services nonprofit operating mental health, substance use, I/DD, and family services. Comparable size and full-continuum care model.
• Justice Resource Institute (JRI): Massachusetts nonprofit delivering behavioral health, child welfare, and developmental services. Overlaps on youth, justice-involved, and I/DD service lines that Open Sky operates.
• Advocates: Massachusetts human services nonprofit offering behavioral health, I/DD, brain injury, and recovery services. Comparable mid-to-large nonprofit footprint in MA.
• North Suffolk Mental Health Association: Boston-area community mental health center providing outpatient, PACT-style, and recovery services. Comparable behavioral health delivery model with CMHC focus.
• Aspire Health Alliance: Eastern Massachusetts behavioral health nonprofit serving children, adults, and seniors with mental health and substance use needs. Direct comparable in CMHC-style service delivery.
• The Home for Little Wanderers: Massachusetts child and family services nonprofit with residential, behavioral health, and community programs. Strong overlap with Open Sky's youth, DCF, and family support service lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/openskycsorg

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Open Sky Community Services