What Citywide Mobile Response does

Citywide Mobile Response, operating under the trade names Citywide Ambulance and New York's Citywide Ambulance, is a private, for-profit ambulance service provider headquartered at 1624 Stillwell Avenue in the Bronx, New York. The company has delivered emergency and non-emergency medical transport across the New York City area for over 40 years (with operations dating to the 1960s per historical fleet documentation) and employs between 501 and 1,000 people. Service offerings span Advanced Life Support (ALS) and Basic Life Support (BLS) transports, a Bariatric Ambulance Service using Ferno POWERFlexx+ powered cots with 700 lb lifting capacity, Airport Pickup and Transfer (including international and domestic flights with Port Authority and airline security coordination), Event Standby Services for sporting events, film shoots, corporate functions, community events, and concerts, Long-Distance Transport (including the World's First Luxury Ambulance), Pediatric and Neonatal Transport, and FDNY-dispatched 911 Emergency Services.

The underlying operational platform is fleet-based rather than software-based: a large fleet of late-model ambulances equipped with cardiac monitors, defibrillators, IV/IO access equipment, portable ventilators, CPAP, syringe pumps, intra-aorta balloon pumps, and bariatric-specific powered cots, ramps, and winches, coordinated through a central dispatch center. Vehicles and personnel comply with New York State Department of Health regulations, and 911 units are supervised directly by FDNY and staffed to NYC Fire Department specifications. Management comprises a President, a Chief Operating Officer, and a Medical Director, with stated combined industry experience of more than 150 years.

Revenue is generated across three streams: FDNY-contracted 911 emergency response (recurring contractual), non-emergency medical transport (BLS/ALS, bariatric, long-distance, and airport transfers) billed transactionally to patients, facilities, or insurers, and contracted event standby services billed per engagement. Pricing is not publicly disclosed and varies by transport type, distance, and care level. The go-to-market model is sales-led and direct, relying on phone-based service requests (24-hour ambulance and billing lines), a service-oriented website, and direct contracting with hospitals, medical facilities, and event organizers; the FDNY partnership is the single most strategically important channel.

Name

Citywide Mobile Response

Legal name

Citywide Mobile Response

Website

https://citywideambulance.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Citywide Mobile Response is a private NYC-area ambulance service provider operating a large fleet of ALS, BLS, bariatric, pediatric/neonatal, event-standby, airport-transfer, and FDNY-dispatched 911 ambulances from its Bronx headquarters, serving hospitals, event organizers, and individual patients.

Ownership category

akta.pro rank

Product category

Emergency Medical Services / Ambulance Transport

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000)

akta.pro primary industry

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

akta.pro secondary industry

Interfacility Transport (IFT) & Patient Transfer Services (HLAFANAF)

Keywords

• Emergency medical services
• Ambulance transport
• Advanced life support
• Non-emergency transport
• Bariatric ambulance

Headquarters

HQ city

Bronx

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Emergency Medical Transport Services: Revenue generated from 911 emergency response services contracted with FDNY, providing emergency medical care and transport throughout New York City
2. Non-Emergency Medical Transport: BLS and ALS patient transports, bariatric transports, long-distance transport, and airport transfers billed to patients, facilities, or insurance providers
3. Event Standby Services: Contracted medical standby services for sporting events, film shoots, corporate functions, community events, and concerts

Go-to-market motion2 records

Distribution channels3 records

Marketing channels2 records

Core offering

Citywide Mobile Response provides emergency and non-emergency ambulance and medical transport services throughout New York City, including FDNY-dispatched 911 emergency response, Advanced Life Support (ALS) and Basic Life Support (BLS) transports, specialized bariatric, pediatric and neonatal transports, airport patient transfers, long-distance and luxury ground transport, and on-site event standby medical coverage. Services are delivered by New York State Certified EMTs and Paramedics using a large fleet of late-model ambulances equipped with state-of-the-art medical equipment and coordinated through a dedicated dispatch center.

Product overview

Citywide Mobile Response operates as a comprehensive ambulance service provider offering emergency and non-emergency medical transportation in New York City. The company provides a portfolio of nine distinct service offerings: ALS (Advanced Life Support) and BLS (Basic Life Support) transports as core emergency medical services; specialized Bariatric Ambulance Service with state-of-the-art equipment for bariatric patients; Airport Pickup and Transfer with full logistics coordination; Event Standby Services for various events; Long Distance Transport including the World's First Luxury Ambulance; 911 Emergency Services contracted with FDNY; and Pediatric and Neonatal Transport for high-risk patients. The portfolio ranges from basic life support to advanced paramedic services, serving diverse medical transportation needs across the New York City area.

Differentiator

Problem solved

Functional benefit

Products and services

• ALS (Advanced Life Support) Transport Advanced life support transport staffed by EMT-Intermediate or EMT-Paramedic (Paramedic) personnel, providing invasive and non-invasive procedures including cardiac monitoring, defibrillation, transcutaneous pacing, IV cannulation, IO access, surgical and needle cricothyrotomy, needle decompression of tension pneumothorax, advanced medication administration (IV, IO, PO, PR, ET, SL, topical, transdermal), portable ventilator, intra-aorta balloon pump, CPAP, and syringe pump. Intended for patients requiring higher-acuity pre-hospital care.
• BLS (Basic Life Support) Transport Basic life support transport provided by New York State Certified Emergency Medical Technicians (many of whom are also instructors), using ambulances equipped with patient transportation devices, first aid supplies, splints, oxygen, suction, obstetrical kits, electric inverters for specialty medical equipment, and AEDs. All EMTs and BLS ambulances fully comply with New York State Department of Health regulations.
• 911 Emergency Services Emergency response service dispatched by FDNY to contracted hospitals, with trained Paramedics and EMTs responding to all types of 911 calls in New York City. Units are supervised directly by the FDNY and staffed and equipped to NYC Fire Department specifications.
• Bariatric Ambulance Service Specialized bariatric transport service utilizing multiple Ferno POWERFlexx+ powered ambulance cots with 700 lbs of unassisted lifting capacity, heavy duty steel ramps, and a power winch that pulls the stretcher up the ramp. Designed to promote the safest possible loading, unloading, and transport of bariatric patients with utmost dignity while reducing operator injury risk.
• Pediatric and Neonatal Transport Specialized transport service for high-risk pediatric and neonatal patients, serving institutions in New York City for local hospital-to-hospital transfers as well as longer distances. Uses specialized equipment and trained personnel designed for vulnerable patient populations.
• Airport Pickup and Transfer Ambulance transportation service to and from all domestic and international airports, including bed-to-airplane-seat transfers and vice versa even on commercial airliners, terminal-to-terminal services, and full coordination with airline security and Port Authority Police. Can arrange for a Paramedic, Doctor, or Respiratory Therapist to accompany the patient and coordinate family member travel and luggage. The company also arranges seamless transfers with air ambulance services for higher-acuity patients.
• Long Distance Transport Ground ambulance transport for patients over long distances at basic or advanced levels of care, with logistics coordination for patients and family members at costs significantly below air transportation. Includes luxury ambulance options for the ultimate experience in long-distance ambulance travel.
• Luxury Ambulance World's first luxury ambulance service offering the ultimate experience in long-distance ambulance travel with enhanced comfort and premium amenities, positioned as a premium upgrade to Citywide's long-distance ground transport offering.
• Event Standby Services On-site medical standby services for events including sporting events, on-set/on-location film shoots, corporate functions, community events, and concerts, providing ambulance or EMTs and Paramedics with professional, quality, and cost-effective on-site care. Citywide helps evaluate individual event needs and supplies several types of medical teams to match them.

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• FDNY (Fire Department of New York)coreStrategic or Co-development PartnerCitywide provides 911 Emergency Service to hospitals contracted with FDNY. Calls are dispatched directly to Citywide's 911 ambulances by the FDNY dispatcher. Units are supervised directly by the FDNY and staffed/equipped to NYC Fire Department specifications.
• Air Ambulance ServicesminorStrategic or Co-development PartnerCitywide has relationships with air ambulance services to arrange seamless transfers for patients who require higher level of care and equipment during transport beyond ground ambulance capabilities.
• Port Authority PoliceminorStrategic or Co-development PartnerCitywide makes necessary arrangements with Port Authority Police for airport patient transfers, enabling efficient transport to/from airports with security coordination.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Falck USA: Global medical transport and emergency services provider operating in the U.S. across ambulance, EMS, and healthcare staffing; comparable as a broad incumbent offering overlapping EMS capabilities in select regions.
• American Medical Response (AMR): Largest private ambulance operator in the U.S., providing 911, BLS/ALS, and interfacility transport services across multiple states including the NYC market; comparable as a broad incumbent serving similar customers with overlapping service lines.
• Acadian Ambulance: Multi-state private ambulance provider offering 911, interfacility, specialty, and air medical transport; comparable as a broad incumbent with comprehensive ambulance service lines across diversified geographies.

Regional players

• Hunter Ambulance: Long-standing New York-area private ambulance provider offering emergency and non-emergency medical transport; comparable as a regional competitor operating similar service lines within the same geography.

Direct peers

• TransCare Ambulance: New York-area private ambulance service offering emergency and non-emergency medical transport; comparable as a regional direct competitor in the NYC private ambulance market.
• SeniorCare EMS: New York-area ambulance and medical transport provider serving hospitals, nursing facilities, and individual patients with BLS/ALS services; directly comparable in target customers and service mix.
• Empress EMS: New York-based private ambulance company offering 911, BLS/ALS, and specialty transport in the NYC metro area; directly comparable as a competing regional private ambulance operator with similar service portfolio.
• Assist Ambulance: New York-area ambulance service providing emergency and non-emergency medical transport; comparable as a regional direct competitor to Citywide in the NYC private ambulance market.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/nyambulance
• Facebookfacebook.com/citywideambulance
• LinkedInlinkedin.com/company/citywide-mobile-response

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citywide Mobile Response