Mercury IT
Mercury IT is a privately held Australian managed IT services provider founded in 2004, headquartered in Gold Coast with offices in Brisbane, Sydney, Melbourne and Perth, delivering fully managed IT, cybersecurity, cloud and consulting services to small and medium businesses nationwide via an Australia-based service desk.
- Company typePrivate
- Founded2004
- HeadquartersGold Coast, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Mercury IT does
Mercury IT is a privately held Australian managed IT services provider founded in 2004 in Gold Coast by AJ Williams and Luke, operating nationwide with staffed offices in Brisbane, Sydney, Melbourne and Perth. The company delivers fully managed, partially managed and extension IT services to small and medium businesses, encompassing helpdesk support, proactive maintenance, patch management, real-time monitoring, break-fix, network and infrastructure management, cloud services, collaboration/voice, print/scan, and IT procurement, all delivered through an Australia-based service desk with no offshoring. A growing cybersecurity practice layers consulting, Essential Eight and NDB compliance, awareness training, and Dark Web ID credential monitoring (Tor, I2P, Freenet) on top of the managed-services core.
The business model is predominantly recurring monthly managed-service subscriptions complemented by fixed-price project work and professional services break-fix engagements. Go-to-market is sales-led and direct (phone 1300 668 223, website forms, client portal, in-bound service-desk inquiries) with a content-marketing layer (Tech Insights Podcast, YouTube, LinkedIn, Facebook, Cyber Insights newsletter) feeding top-of-funnel demand. Mercury IT is ISO 27001 and ISO 9001 certified, holds Cyber Cert Gold accreditation, and partners with Microsoft, Cisco, KnowBe4, Dark Web ID, Edmund and KPMG. The company has grown to roughly 50 staff over two decades without disclosed external funding or M&A, serving a vertically diversified SMB book including healthcare, dental, legal/financial, mining/manufacturing/construction, not-for-profit, education, retail/hospitality, transportation, real estate and agriculture.
Mercury IT firmographics
Firmographics- Name
- Mercury IT
- Legal name
- Mercury IT
- Website
- https://mercuryit.com.au
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Mercury IT is a privately held Australian managed IT services provider founded in 2004, headquartered in Gold Coast with offices in Brisbane, Sydney, Melbourne and Perth, delivering fully managed IT, cybersecurity, cloud and consulting services to small and medium businesses nationwide via an Australia-based service desk.
- Ownership category
- akta.pro rank
Mercury IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Security Systems Services (56162)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Onsite/Field IT Support Services (BPAEABAC), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO)
Keywords
Where Mercury IT is headquartered
LocationHeadquarters
- HQ city
- Gold Coast
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Mercury IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Others
Revenue model
- Managed IT Services: Monthly managed service agreements providing proactive maintenance, helpdesk support, patch management, device monitoring, and IT advice. Includes both fully managed and partially managed/extension service options.
- Break-Fix Support: Reactive support for technology issues including hardware, software, account lockouts, and application integration problems
- Cybersecurity Services: Advanced cybersecurity including consulting, solutions, training, assessment, security compliance, dark web monitoring, and Essential Eight compliance
- IT Consulting and Project Services: Standalone consulting for project management, security audits, IT strategy and planning, and project delivery with fixed pricing
- Cloud Services: Cloud computing solutions including design, implementation, and management of cloud infrastructure
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fully Managed IT Services - Complete outsourcing for businesses with no in-house IT staff |
| Subscription | Monthly | Partially Managed or Extension Services - Supplementary expertise for businesses with small in-house IT teams |
| Other | Multi-year contract | Project Services - Scoped deliverables with fixed pricing |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Mercury IT product offering
Product offeringCore offering
Mercury IT delivers fully managed, partially managed, and extension IT services for businesses with or without in-house IT staff, including 24/7 helpdesk support, proactive maintenance, patch management, server and desktop monitoring, and break-fix support. The company complements these with cybersecurity consulting, dark web credential monitoring, Essential Eight compliance, cloud design and implementation, and standalone IT consulting across Australia.
Product overview
Mercury IT is an Australian managed IT services provider offering a comprehensive portfolio of technology solutions. The core offering consists of IT Managed Services (encompassing helpdesk, proactive maintenance, and break-fix support) complemented by Cybersecurity Solutions (including consulting, training, dark web monitoring via Dark Web ID, and Essential Eight compliance). The company also provides Cloud Computing Services, IT Consulting, Infrastructure, Networks, and Collaboration and Voice Solutions. Additional offerings include Cybersecurity Awareness Training, Notifiable Data Breach compliance advisory, and AI Readiness assessments. The product portfolio is delivered as a unified managed services framework rather than discrete standalone products, with services tailored for businesses across Australia with locations in Brisbane, Gold Coast, Melbourne, Sydney, and Perth.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Managed Services
- Cybersecurity Solutions
Quantifiable outcome
- Zero downtime reported by some clients over multi-year periods
- +1 more outcomes
Companies that use Mercury IT
Customer profileNamed customers3 records
Segments11 records
Ideal customer profiles2 records
Mercury IT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Mercury IT partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and strategic.
- MicrosoftcoreMicrosoft partnership providing cloud services, Microsoft 365 solutions, and integrated productivity tools. Mercury IT designs and implements Microsoft-based cloud solutions.
- CiscocoreCisco partnership for networking and security solutions, referenced in customer reviews as providing infrastructure and security capabilities.
- KnowBe4coreKnowBe4 partnership for security awareness training and phishing simulation capabilities, mentioned as source for email security tips.
- Edmund (Cyber Insurance)strategicEdmund cyber insurance solution offering Emergency Response powered by KPMG, with 12.5% discount available through Mercury IT for clients.
- KPMGstrategicKPMG provides 24/7 Emergency Breach Response Unit as part of Edmund cyber insurance offering, specializing in handling data breach and cybercrime incidents.
- Dark Web IDcoreDark Web ID credential monitoring platform providing advanced credential monitoring capabilities, connecting to Tor, I2P, and Freenet networks.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Mercury IT competitors and assessment
Company assessmentEmerging players
- CyberCX: CyberCX is an Australian cybersecurity-focused services firm built via roll-up. While it overlaps with Mercury IT on cybersecurity, Dark Web monitoring, and compliance work, CyberCX is a specialist (not full MSP) and a competitor for the same security wallet.
- Cevo Australia: Cevo is an Australian-born cloud and managed services consultancy (now part of Slalom) with strong AWS and managed-services focus. It is comparable in its cloud-led managed services delivery model and mid-market customer profile.
Direct peers
- Tquila ANZ: Tquila is a managed services and Microsoft-focused consultancy operating in Australia, the UK, and beyond. It is comparable in services mix (managed services, cloud, security) and in mid-market customer focus.
- Loop Secure: Loop Secure is an Australian MSP/security specialist offering managed IT, cybersecurity, and compliance services to SMB and mid-market clients — a closely comparable peer in size, scope, and Australian geography.
- Kloudify: Kloudify is an Australian managed IT and cloud services provider serving SMBs with managed services, cybersecurity, and Microsoft 365 offerings — a close peer in geography, customer size, and product mix.
- Brennan IT: Brennan IT is one of Australia's largest independent managed IT services providers, offering managed services, cloud, cybersecurity, and IT consulting to mid-market and enterprise clients — directly comparable to Mercury IT in service mix, customer profile, and channel-led GTM.
Broad incumbents
- NTT Australia: NTT is a global IT services and managed services provider with major operations in Australia, covering cloud, networking, and managed IT. Comparable at the category level as a large incumbent competing in the same managed services market.
- Datacom: Datacom is a major Australasian IT services company with end-to-end managed services, cloud, and cybersecurity offerings. It is broader and far larger than Mercury IT but competes for the same mid-market and enterprise managed-services deals across Australia and New Zealand.
- DXC Technology Australia: DXC is a global IT services incumbent with a significant Australian footprint offering managed services, cloud, and security. It is a broader, more enterprise-tilted competitor but addresses the same IT outsourcing category.
- Insight Enterprises (Australia): Insight is a global IT solutions and managed services provider with a large Australian operation. It offers overlapping managed services, cloud, and security capabilities, competing with Mercury IT for mid-market IT outsourcing mandates.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Mercury IT social profiles
Digital presenceMercury IT compliance and trust
Trust signalCompliance2 records
Mercury IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mercury IT leadership team
Management profileNumber of profiles
Profiles9 records
Mercury IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mercury IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mercury IT
What does Mercury IT do?
Mercury IT delivers fully managed, partially managed, and extension IT services for businesses with or without in-house IT staff, including 24/7 helpdesk support, proactive maintenance, patch management, server and desktop monitoring, and break-fix support. The company complements these with cybersecurity consulting, dark web credential monitoring, Essential Eight compliance, cloud design and implementation, and standalone IT consulting across Australia.
Is Mercury IT a public or private company?
Mercury IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Mercury IT founded?
Mercury IT was founded in 2004. It employs 11 to 50 people.
Where is Mercury IT based?
Mercury IT is headquartered in Gold Coast, Australia, in the Oceania region.
How does Mercury IT make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are break-Fix Support, cybersecurity Services, IT Consulting and Project Services and cloud Services.
Who are Mercury IT's main competitors?
Emerging players on record are CyberCX and Cevo Australia. Direct peers are Tquila ANZ, Loop Secure, Kloudify and Brennan IT. Broad incumbents are NTT Australia, Datacom, DXC Technology Australia and Insight Enterprises (Australia).
Does Mercury IT have an API?
No public API is recorded for Mercury IT.
What industry is Mercury IT in?
Mercury IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEABAC, Onsite/Field IT Support Services. Its NAICS code is 541513 and its SIC code is 7373.