Sains

What Sains does

SAINS (legal entity: Sarawak Information Systems Sdn. Bhd.) is a private limited company wholly owned by the Sarawak state government, founded in 1991 to computerize the Sarawak Government's administrative operations. Headquartered in Kota Samarahan, Sarawak, with a branch network spanning 11 Sarawak divisional towns plus a Kota Kinabalu office in Sabah, SAINS employs 1,000+ staff and operates as the primary ICT Systems Integrator and Solutions Provider for Sarawak Government ministries, departments, and agencies, with adjacent private-sector clients in Malaysia.

The company's product architecture follows a platform-plus-modules model. Core platforms include Digital Government Solutions (covering Land Management & GIS, Local Authorities, Office Administration, Content Management, Legal & Judiciary, and the Integrated Service Management one-stop platform), Cloud Services (IaaS, PaaS, SaaS, Multi-Cloud, DRaaS, HAaaS), Cybersecurity Services (vulnerability assessment, penetration testing, digital forensics, ISO/IEC 27001:2022 certified SOC), Data Centre Services, 24/7 Contact Centre Services with the MCATS mobile application, and an in-house Training Centre operating as a PearsonVUE Authorized Test Centre and HRD Corp Registered Training Provider. Specialized modules include Hybrid Work Solutions, IoT, Fintech, and a Synthetic Aperture Radar (SAR) analytics platform for cloud-based satellite imagery processing targeted at tropical regions. Technology partnerships with Hewlett Packard Enterprise (March 2026), Huawei's Global Public Service Ecosystem Alliance (March 2026), and INFINITIX (July 2026) provide AI infrastructure — AI-Stack, ixCSP platforms, sovereign AI, GPU private cloud, and Token Factory capabilities. Cybersecurity, data centres, and contact centre operations are ISO/IEC 27001:2022 or ISO 9001:2015 certified.

SAINS generates revenue through a mix of project-based ICT systems integration contracts, recurring cloud/managed service subscriptions, 24/7 contact-centre service contracts, training fees, and transaction-fee-based digital payments routed through its wholly-owned subsidiary Siliconnect Technologies Sdn. Bhd. (established July 1996), which operates the PaymentGalaxy brand and the Bank Negara Malaysia-licensed S PAY GLOBAL e-wallet. Pricing is custom/quote-based with public pricing undisclosed. Go-to-market is direct, consultative enterprise field sales targeting Sarawak Government and select private organizations, supported by an 11+ branch distribution network, a 24/7 Contact Centre, the MCATS mobile app, and corporate channels (LinkedIn, corporate website, MWC Barcelona 2026 presence). Strategic direction is explicitly aligned with the Sarawak Government's Post Covid-19 Development Strategy 2030 and Sarawak Digital Economy Vision 2030.

Name

Sains

Legal name

SAINS Sdn. Bhd.

Website

https://sains.com.my

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Sains

Ownership category

akta.pro rank

Product category

ICT Systems Integration and Government Technology Solutions

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ERP Implementation & Systems Integration Services (BPAEAGAA)

akta.pro secondary industries

Public Sector & Government ERP (HDAEAEAG), Runtime Application Self-Protection & In-App Detection (HDADACAI), GIS & Spatial Data Management Platforms (BPAMANAK)

Keywords

• ICT systems integration
• Cloud infrastructure services
• Government digital transformation
• Cybersecurity managed services
• Data centre hosting

Headquarters

HQ city

Kuching

HQ country

Malaysia

HQ region

Asia

Offices13 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. ICT Systems Integration & Solutions: SAINS provides end-to-end ICT services including custom solution development, implementation, and ongoing support to government and private sector clients. Revenue is generated through project-based contracts and service agreements tailored to government needs and processes.
2. Cloud Services (IaaS, PaaS, SaaS, DRaaS, HAaaS, Multi-Cloud): Subscription-based cloud service offerings including infrastructure, platform, and software services delivered over the internet. Clients subscribe to software applications accessible through web browsers or APIs, with underlying infrastructure managed by SAINS.
3. Managed Cloud Services: Managed multi-cloud and hybrid cloud services including hosting, scaling, and security services. Revenue generated through recurring managed service contracts.
4. Contact Centre Services: 24/7 customer contact centre services provided to government and private organizations, operating under a service contract model with continuous support availability.
5. Digital Payment Solutions (via subsidiary SiliconNet Technologies): Subsidiary SNT operates digital payment solutions including online Bills Presentment and Payment, E-commerce, and e-wallet services under the PaymentGalaxy brand, including S PAY GLOBAL e-wallet licensed by Bank Negara Malaysia.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

SAINS provides end-to-end ICT systems integration and solutions to the Sarawak Government and private organizations, including custom digital government platforms (Land Management, GIS, Legal & Judiciary, Integrated Service Management), cloud services (IaaS/PaaS/SaaS/DRaaS/HAaaS/Multi-Cloud), cybersecurity services, data centre co-location, AI solutions, fintech via the S PAY GLOBAL e-wallet, and a 24/7 contact centre with mobile app support.

Product overview

SAINS (Sarawak Information Systems Sdn. Bhd.) is a wholly government-owned ICT Systems Integrator and Solutions Provider founded in 1991, serving the Sarawak Government with 1000+ employees. The company offers a comprehensive portfolio of digital solutions organized as a platform-plus-modules architecture: Core offerings include Digital Government Solutions (Land Management/GIS, Local Authorities, Legal & Judiciary, Office Administration, Content Management) and Cloud Services (IaaS, PaaS, SaaS, DRaaS, HAaaS, Multi-Cloud). These core services are supported by specialized modules including Cybersecurity Services, Artificial Intelligence Solutions, Contact Centre Services, Solution Development, Hybrid Work Solutions, Training Services, and Data Centre Services. The company also operates fintech subsidiary Siliconnect Technologies (SNT) offering PaymentGalaxy digital payment solutions including S PAY GLOBAL e-wallet. Recent strategic partnerships include HPE for Sovereign AI and private cloud infrastructure, and INFINITIX for AI-Stack and ixCSP platforms deployment.

Differentiator

Problem solved

Functional benefit

Brands

• PaymentGalaxy: Digital payment platform brand operated by subsidiary Siliconnect Technologies (SNT) for online Bills Presentment and Payment, E-commerce and e-wallet services
• S PAY GLOBAL
• MCATS
• Digital Partner for Life

Products and services

• Digital Government Solutions
• Cloud Services (IaaS, PaaS, SaaS) Cloud service offerings including Infrastructure as a Service (IaaS) with virtualized resources, Platform as a Service (PaaS) for application development, and Software as a Service (SaaS) accessible via web browsers or API integrations. Targeted at government and enterprise customers in Sarawak and Malaysia.
• Cybersecurity Services Professional cybersecurity services including Security Posture Assessment, Vulnerability Assessment, Penetration Testing, Digital Forensics, and Cybersecurity Consultancy, delivered through an ISO/IEC 27001:2022 certified Security Operations Centre. Targeted at government agencies and enterprise clients needing managed security.
• Data Centre Services ISO/IEC 27001:2022 certified data centre hosting and co-location services providing secure and reliable infrastructure management for government and enterprise clients.
• PaymentGalaxy Digital Payment Solutions Digital payment brand operated by subsidiary Siliconnect Technologies (SNT) offering online Bills Presentment and Payment, E-commerce, and the S PAY GLOBAL e-wallet under a Bank Negara Malaysia e-Wallet license. Target users are individual consumers and merchants in Malaysia.
• Contact Centre Services 24/7 contact centre professional services delivering customer support, multi-channel interactions, and customer relationship management, operated under ISO 9001:2015 certification. Targeted at government agencies and private organizations.
• Training Services IT training and certification services through SAINS Training Centre, operating as a PearsonVUE Authorized Test Centre and Autodesk Authorized Training and Certification Centre, with HRD Corp claimable courses. Certifications cover Microsoft, CISCO, CompTIA, IBM, Adobe, and Autodesk, with additional courses on AI fundamentals, prompt engineering, cybersecurity, GIS, and productivity. Targeted at working professionals and registered employers.
• Artificial Intelligence Solutions AI-powered solutions and services including sovereign AI platforms, private GPU cloud infrastructure, and AI cloud services developed through strategic partnerships with HPE and INFINITIX. Targeted at government and enterprise clients in Malaysia and Southeast Asia needing state-controlled AI capabilities.
• MCATS (Mobile Customer Assistance Tracking System) Mobile Customer Assistance Tracking System (MCATS) application available on Android and iOS, enabling mobile customer support interactions and tracking for SAINS Contact Centre clients.
• Land Management and GIS Solutions Geospatial solutions covering Land Management and Geographic Information System (GIS) services for government agencies and private organizations, delivered by one of the most experienced geospatial teams in Malaysia.
• SAR Analytics Platform Synthetic Aperture Radar (SAR) analytics platform for cloud-based processing of satellite imaging data, enabling users to generate results without specialized tools or technical expertise and addressing limitations of conventional satellite imaging in tropical regions with frequent cloud cover.
• Legal and Judiciary Solutions Digital court solutions deployed for the Syariah Court of Malaysia and the High Court of Sabah and Sarawak, simplifying and accelerating judiciary processes.

Quantifiable outcome

• 24/7 Customer Support Centre availability
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability9 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core and minor.

• InfinitixcoreStrategic or Co-development Partner · 9 July 2026INFINITIX, a Taiwan-based AI infrastructure software company, signed a Memorandum of Understanding with SAINS to jointly develop Sovereign AI platforms, private GPU cloud, AI cloud services, and a Token Factory operating model across Southeast Asia. Under the agreement, INFINITIX will deploy its AI-Stack and ixCSP platforms to help governments and enterprises build secure, scalable AI computing environments. The partnership strengthens INFINITIX's international expansion following its entry into Japan and South Korea, while expanding SAINS's cloud computing capabilities across Malaysia and Southeast Asia.
• MoveNet Malaysia Sdn BhdminorStrategic or Co-development Partner · 30 April 2026SAINS exchanged a Memorandum of Understanding with MoveNet Malaysia Sdn Bhd in April 2026 to explore opportunities in digital trade innovation. The partnership aims to investigate collaboration areas in digital trade solutions and services.
• HuaweicoreTechnology or Integration · 5 March 2026SAINS joined Huawei's Global Public Service Ecosystem Alliance launched at MWC Barcelona 2026 alongside partners including Nextcloud, iSSTech, Linewell, Seeyon, Digihail, and Nexconn. The alliance aims to accelerate global adoption of AI-driven government services through Huawei's Global Intelligent Public Service Solution. SAINS participates as a regional ecosystem member contributing to the deployment of AI-powered public services globally.
• Hewlett Packard Enterprise (HPE)coreStrategic or Co-development Partner · 2 March 2026SAINS signed a strategic partnership with HPE in Barcelona, Spain on March 2, 2026, at Mobile World Congress 2026, to develop sovereign AI capabilities and private cloud infrastructure for the Malaysian state of Sarawak. Under the agreement, HPE provides scalable infrastructure, high-performance computing, reliable storage, and enterprise-grade AI platforms to enable the Sarawak government to maintain state-controlled data and AI workloads. The partnership aims to improve public service delivery, increase operational efficiency, and cultivate local AI talent within Sarawak.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• HeiTech Padu Berhad: Malaysian government-linked ICT systems integrator providing end-to-end IT solutions to federal and state government agencies. Highly comparable to SAINS in its focus on government digital transformation, systems integration, and large-scale public-sector IT contracts in Malaysia.
• Censof Holdings Berhad: Malaysian IT solutions provider specializing in government financial management systems, digital payments, and ERP for public agencies. Comparable to SAINS given its government-focused IT services portfolio and fintech-adjacent offerings.
• MyEG Services Berhad: Malaysia's leading e-government services provider offering online government transaction platforms, payment services, and digital identity solutions. Comparable to SAINS as a government-facing digital services and fintech platform with similar end-customer profiles.

Broad incumbents

• Telekom Malaysia Berhad (TM): Malaysia's largest telecom operator offering enterprise cloud, data centre, managed services, and government connectivity solutions. Comparable to SAINS as a broader incumbent serving Malaysian government and enterprise IT/cloud needs, though at much larger scale and across multiple verticals.
• Accenture: Global IT services and consulting giant with deep public-sector systems integration practice. Comparable to SAINS as a large-scale systems integrator serving government clients, though operating across multiple geographies and verticals at hyperscale.
• Capgemini: Global IT services and systems integration firm with significant public-sector practice. Comparable to SAINS in delivering large-scale government digital transformation, cloud, and managed services engagements.
• NTT Data: Global IT services provider with strong public-sector and government systems integration capabilities across APAC. Comparable to SAINS as a large-scale integrator serving government and enterprise clients, especially in cloud and digital transformation.
• Infosys: Global IT services and consulting firm with significant public-sector systems integration footprint. Comparable to SAINS in delivering government cloud, ERP, and digital transformation programs at scale across multiple geographies.

Emerging players

• GovTech Singapore: Singapore government technology agency driving sovereign digital government, citizen services, and AI infrastructure for the Singapore state. Comparable to SAINS as a government-owned technology entity building sovereign digital infrastructure, though at a national rather than state level.

Others

• Esri: Global leader in GIS software and spatial analytics platforms widely used by government agencies for land management and geospatial applications. Comparable to SAINS' Land Management & GIS solutions practice as an enabling technology provider to the same end customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sains

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sains