RTM
- Company typePrivate
- Founded1993
- HeadquartersAltamonte Springs, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
RTM firmographics
Firmographics- Name
- RTM
- Legal name
- Resource Technology Management, Inc.
- Website
- https://rtm-inc.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
RTM industry classification
Industry- Product category
- Hospitality Technology Services
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Customer Support, Contact Center & Case Management (Omnichannel) (THALAGAK)
Keywords
Where RTM is headquartered
LocationHeadquarters
- HQ city
- Altamonte Springs
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
RTM business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Telecom Optimization Services: 35% contingency fee based on annualized savings as reflected in before and after billing. Client receives documented cost savings from telecom expense optimization.
- Project Management Services: Turnkey project management for hotel technology implementations including new construction, renovations, and brand compliance upgrades. Charged as professional services.
- Expense Management Services: Pay for Performance or contingency option with payback quicker than 4 months. Services include telecom, utilities, trash removal, LED lighting, door locks, and other hospitality operating expenses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | 0-150 room properties: $575/month |
| Subscription | Monthly | 151-250 room properties: $750/month |
| Subscription | Monthly | 251-400 room properties: $925/month |
| Subscription | Monthly | 400+ room properties: $1,150/month |
| Outcome Based/ Performance | Pay-as-you-go | Telecom Optimization: 35% contingency fee |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
RTM product offering
Product offeringCore offering
RTM is a hospitality technology integrator that provides project management, expense optimization, and infrastructure services to hotel management companies and ownership groups. Core offerings include telecom expense optimization (35% contingency fee on savings), low voltage cabling, 24/7/365 guest internet (HSIA) support, new construction technology integration, in-room entertainment (HDTV), and turnkey project management for brand compliance and renovations.
Product overview
RTM (Resource Technology Management) is a hospitality technology integrator offering a portfolio of project management and expense optimization services. The core offering consists of seven interconnected service modules: Expense Management provides broad financial optimization across utilities and operating costs; Telecom Optimization & Management handles telecom expense review and reduction; High Speed Internet (HSIA) delivers 24/7/365 guest connectivity support; Low Voltage Cabling manages infrastructure for data, voice, and video; New Construction and Project Management provide turnkey technology integration during builds and renovations; and In-Room Entertainment handles HDTV and content services. These services are designed to work together, with RTM acting as the hotel's advocate to manage multiple technology vendors and brand compliance requirements.
Differentiator
Problem solved
Functional benefit
Products and services
- Expense Management Comprehensive analysis and optimization of hospitality operating expenses, including telecom, utilities (water, gas, electricity), trash removal, elevator maintenance, guest room entertainment, LED lighting conversion, electronic door locks, and copy machine leasing, using a dynamic expense audit process to identify savings opportunities. Pay-for-performance with payback typically under 4 months.
- Telecom Optimization & Management Examines all recurring telecom expenses, eliminates duplicate and unnecessary services, and documents annualized cost savings through a proven optimization process. Includes cell phone management, bandwidth management, dispute management, monthly bill review, correction of billing errors, vendor management, and contract review and tracking. Priced on a 35% contingency fee based on annualized savings.
- High Speed Internet (HSIA) Guest internet services providing 24/7/365 technical support, bandwidth management, equipment recertification, and vendor coordination through brand-approved partners. RTM works side by side with Brand Approved Vendors as the hotel's advocate, managing brand compliance and equipment upgrades to ensure quality service delivery to guests.
- Low Voltage Cabling Infrastructure cabling services for guest internet, PBX, HDTV, CCTV, digital signage, RFID door locks, and overhead speakers, including Cat5e/Cat6/Cat6a upgrades and fiber installation. Includes planning for future infrastructure needs such as conduit and technology advances.
- New Construction Project management services for hotel technology integration during construction, including HDTV, PBX procurement, network development, access control, and brand compliance from 1993 to present.
- Project Management Turnkey micro-management of technology projects including HDTV upgrades, content provider negotiations, installation, vendor negotiations, property surveys, cable plant evaluation, and brand compliance, allowing hotel staff to focus on daily operations.
- In-Room Entertainment HDTV channelization, content provider selection, and online content management to meet updated brand standards and guest demands for entertainment options in hotel rooms.
Quantifiable outcome
- 35% contingency fee based on annualized savings
- +2 more outcomes
Companies that use RTM
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
RTM technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
RTM partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Brand Approved Vendors (HSIA)coreRTM works side by side with Brand Approved Vendors for High Speed Internet Access (HSIA) services. As the hotel's advocate, RTM manages brand compliance, equipment upgrades, and coordinates with these approved vendors to ensure quality service delivery to guests.
Scale indicators9 records
Recent moves5 records
Expansion highlights4 records
RTM competitors and assessment
Company assessmentBroad incumbents
- Mitel: Mitel is a major PBX and unified communications vendor whose products RTM integrates and manages for hotels; Mitel also offers direct managed services that could compete with RTM's intermediary model.
- Cisco (Meraki): Cisco and its Meraki subsidiary provide enterprise networking, Wi-Fi, and communications equipment widely used in hotels; their direct managed service offerings overlap with RTM's network design and HSIA management capabilities.
- Aruba Networks (HPE): Aruba, an HPE company, provides enterprise Wi-Fi, switching, and network management solutions commonly deployed in hotels, competing at the infrastructure layer with elements of RTM's HSIA and cabling integration work.
Emerging players
- Revinate: Revinate is a hospitality technology platform focused on guest relationship management and direct booking; while different in focus, it represents the broader hotel tech vendor ecosystem that competes for IT budget allocation against RTM's services.
- Nomadix (GlobalReach Technology): Nomadix provides internet gateways and managed Wi-Fi solutions purpose-built for hotels, intersecting with RTM's HSIA and bandwidth management services but focused on the network edge rather than full lifecycle integration.
Direct peers
- Telkonet: Telkonet delivers HSIA, energy management, and IoT connectivity for the hospitality industry, overlapping with RTM's HSIA, bandwidth management, and low voltage cabling infrastructure services.
- Cloud5 Communications: Cloud5 Communications provides managed telecommunications, HSIA, and guest connectivity services for hotels, directly competing with RTM's telecom optimization, HSIA, and PBX/cabling integration offerings for the same hospitality customer base.
- BTR Hotel Group: BTR provides hotel technology project management, cabling, and technology integration services for new construction and renovations, directly comparable to RTM's project management and low voltage cabling offerings.
- Hotel Internet Services (HIS): HIS specializes in hotel HSIA, network design, and guest connectivity, overlapping directly with RTM's HSIA management and low voltage cabling services for hotel properties.
- Sonifi Solutions: Sonifi provides hotel in-room entertainment, connectivity, and interactive guest technology, competing directly with RTM's in-room entertainment and HSIA offerings across major hotel brands.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights5 records
Customer concentration
RTM financial estimates
Financial estimateRevenue estimate
Valuation estimate
RTM leadership team
Management profileNumber of profiles
Profiles3 records
RTM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RTM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RTM
What does RTM do?
RTM is a hospitality technology integrator that provides project management, expense optimization, and infrastructure services to hotel management companies and ownership groups. Core offerings include telecom expense optimization (35% contingency fee on savings), low voltage cabling, 24/7/365 guest internet (HSIA) support, new construction technology integration, in-room entertainment (HDTV), and turnkey project management for brand compliance and renovations.
Is RTM a public or private company?
RTM is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was RTM founded?
RTM was founded in 1993. It employs 11 to 50 people.
Where is RTM based?
RTM is headquartered in Altamonte Springs, United States, in the North America region.
How does RTM make money?
Three revenue lines are on record. Telecom Optimization Services are the primary driver. The others are project Management Services and expense Management Services.
Who are RTM's main competitors?
Broad incumbents on record are Mitel, Cisco (Meraki) and Aruba Networks (HPE). Emerging players are Revinate and Nomadix (GlobalReach Technology). Direct peers are Telkonet, Cloud5 Communications, BTR Hotel Group, Hotel Internet Services (HIS) and Sonifi Solutions.
Does RTM have an API?
No public API is recorded for RTM.
What industry is RTM in?
RTM's product category is Hospitality Technology Services. Its primary akta.pro industry code is THALAGAK, Customer Support, Contact Center & Case Management (Omnichannel). Its SIC code is 7373.