What Chimes does

Chimes International is a Baltimore, Maryland-based nonprofit human services organization that supports individuals with intellectual and developmental disabilities (IDD) and behavioral health needs across the Mid-Atlantic and Eastern United States. The organization operates through a family-of-services model comprising 11+ wholly-owned subsidiaries and divisions, including Chimes Holcomb (formerly Holcomb Behavioral Health Systems), Chimes Maryland, Chimes Delaware, Chimes District of Columbia, Chimes Virginia, Chimes Israel, The Chimes School, Chimes School Eastern Shore, Seton Solutions, Career Support Systems, and Family Focus. Its service portfolio spans mental health outpatient care, substance use treatment, psychiatric rehabilitation, intensive behavioral health services (IBHS), family-based mental health services, residential services (community residential rehabilitation, personal care homes, group homes), 24/7 crisis intervention, and prevention/education programs including Student Assistance Programs in schools. Operations are delivered through 29 active employment sites across Maryland, Delaware, Pennsylvania, Virginia, North Carolina, and the District of Columbia, employing 3,570+ staff and serving 26,000+ individuals annually.

Chimes' underlying technology stack is not product-focused; it is a labor-intensive direct-care provider rather than a software or platform company. The organization relies on standard HR (UltiPro for recruiting), donations processing (Qgiv), and website infrastructure. Its primary certifications are operational and clinical: Joint Commission accreditation for Holcomb Behavioral Health Systems and CMMC Level 2 cybersecurity certification for Chimes DC. No AI/ML capabilities, proprietary technology products, APIs, or mobile applications are evidenced in the source material.

Revenue mechanics are anchored in government-funded service delivery: Chimes receives funding from county mental health systems, Medical Assistance (Medicaid), and state/county government contracts for IDD waiver services, behavioral health, and developmental disability programs. Admissions are coordinated through respective county systems. Supplemental revenue comes from donations via an online portal ($50/$100/$250/$500 preset amounts) and fundraising events. Pricing to individual clients is not applicable as services are government-funded; the only publicly disclosed wage structure is Direct Support Professional pay at $17.50-$18.00/hour depending on region. Go-to-market is sales-led through government contract procurement and county-level partnership channels, not commercial sales.

Name

Chimes

Legal name

Chimes International

Website

https://chimes.org

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Chimes International is a Baltimore-based nonprofit supporting 26,000+ individuals annually with intellectual and developmental disabilities and behavioral health needs across the Mid-Atlantic, operating 29 sites and 3,570+ staff through 11+ subsidiary divisions under a government-funded direct-care model.

Ownership category

akta.pro rank

Product category

Human Services / Behavioral Health and Disability Support

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Residential Intellectual and Developmental Disability Facilities (62321), Services for the Elderly and Persons with Disabilities (62412), Offices of Physicians, Mental Health Specialists (621112), Child and Youth Services (62411), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Social-Emotional Learning (SEL) Programs & Supports (EDAJAIAC), Telehealth & Digital Wellness Services (EDALAFAM)

Keywords

• Behavioral health services
• Developmental disabilities support
• Mental health treatment
• Human services nonprofit
• Community-based care

Headquarters

HQ city

Baltimore

HQ country

United States

HQ region

North America

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government-funded services: Chimes operates as a nonprofit providing services funded through state and county government programs. Services include mental health, substance use, intellectual and developmental disabilities support, with funding from county mental health systems, Medical Assistance, and government contracts.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Chimes International is a nonprofit human services organization that delivers direct care, treatment, and support services to individuals with intellectual and developmental disabilities (IDD) and behavioral health needs. Its core offerings include outpatient mental health services, substance use treatment, intensive behavioral health services (IBHS), family-based mental health services, psychiatric rehabilitation, residential services, 24/7 crisis intervention, prevention/education programs, and special education through The Chimes School, all delivered across 29 sites in the Mid-Atlantic and select additional states.

Product overview

Chimes is a nonprofit organization providing a portfolio of integrated services across multiple sub-brands and divisions. The organization operates as a family of services model comprising regional divisions (Chimes Maryland, Delaware, Virginia, DC, Israel, Holcomb) and specialized programs (The Chimes School, Chimes School Eastern Shore, Seton Solutions, Career Support Systems, Family Focus). Core services include mental health treatment, substance use services, intellectual and developmental disabilities support, psychiatric rehabilitation, residential services, crisis intervention, and prevention/education programs. Services are provided throughout Maryland, Delaware, Pennsylvania, Virginia, North Carolina, and the District of Columbia.

Differentiator

Problem solved

Functional benefit

Brands

• Chimes Holcomb: Behavioral health services including mental health, substance use, intellectual and developmental disabilities, and co-occurring disorders. Provides prevention and educational programs for youth, parents, and adults.

Products and services

• Outpatient Mental Health Services Mental health outpatient services for children and adults including comprehensive assessment, therapy (individual, group, family), and medication management.
• Substance Use Services Traditional outpatient and intensive outpatient services for substance use disorders, including co-occurring disorders groups and Spanish-language services.
• Intensive Behavioral Health Services (IBHS) Mobile therapy, behavior consultant, and behavioral health technician services for children and youth ages 0-21.
• Family-Based Mental Health Services Intensive, mobile, team-delivered services for children and adolescents ages 5-21 provided in home and community settings.
• Psychiatric Rehabilitation Clubhouse program, Decision Support Center (peer support), and Mobile Psychiatric Rehabilitation services for adults.
• Residential Services Community Residential Rehabilitation (CRR), Personal Care Home (PCH), Group Home, and Respite services for adults with mental health or developmental disabilities.
• Crisis Services 24/7 crisis intervention including telephone crisis counseling, warm line, walk-in center, adult crisis residential program, and mobile outreach.
• Prevention and Education Programs Evidence-based prevention programs for youth including Student Assistance Program (SAP), BABES, Positive Action, Keep A Clear Mind, and Safe Dates.
• The Chimes School Special education school serving students with disabilities.
• Chimes School Eastern Shore Special education school on Maryland's Eastern Shore serving students with disabilities.
• Career Support Systems Employment and career support services for individuals with disabilities.
• Family Focus Family support services division.

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Elwyn: Elwyn is a Pennsylvania-based nonprofit providing IDD, behavioral health, and special education services, with overlapping residential, community, and educational programming against Chimes' Pennsylvania footprint.
• People Inc. People Inc. is a Mid-Atlantic human services nonprofit delivering residential, day, and behavioral health programs for individuals with IDD, operating across a similar Mid-Atlantic corridor to Chimes.
• BrightSpring Health Services: BrightSpring is a publicly-traded diversified provider of home and community health services, pharmacy, and behavioral health, with a substantial IDD/behavioral health segment that competes head-to-head with Chimes' service lines in the Mid-Atlantic.
• Devereux Advanced Behavioral Health: Devereux is a large nonprofit operating residential, educational, and community-based behavioral health and IDD programs across multiple states — directly comparable to Chimes in mission, funding mix, and service portfolio.
• Penn-Mar Human Services: Penn-Mar is a Mid-Atlantic nonprofit providing residential, day, employment, and behavioral health supports for individuals with IDD — overlapping with Chimes Holcomb's Pennsylvania operations and serving the same county contract payors.
• Bayada Home Health Care: Bayada is a large nonprofit home health and personal care provider with a significant pediatric and adult IDD/behavioral health footprint in the Mid-Atlantic — overlapping with Chimes in workforce model, Medicaid funding, and geographic territory.
• Sevita (formerly The MENTOR Network): Sevita is one of the largest US providers of home- and community-based services for individuals with IDD and behavioral health needs, operating across many of the same states as Chimes with similar Medicaid-funded program models. Directly comparable in service mix, payor base, and operational scale.
• Volunteers of America: Volunteers of America is a large national nonprofit operating behavioral health, IDD, housing, and reentry programs across many US states, competing for the same state and county human services contracts as Chimes.

Others

• The Arc of the United States: The Arc is a national federation of nonprofit chapters advocating for and serving people with IDD; while not a direct operator in the same scale, it shapes the policy, funding, and referral environment in which Chimes operates and includes direct-service affiliates.
• National Council for Mental Wellbeing: National Council is the industry association Chimes' CEO now leads a regional director role in; relevant as a peer because its member community mental health providers are direct competitors for the same government contracts Chimes pursues.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/chimesinc
• Facebookfacebook.com/ChimesInternational

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chimes