What Netcom Connected Services does

Netcom Connected Services GmbH is a Berlin-headquartered, privately held German ITK (information technology and telecommunications) systems integrator founded in 1997 that plans, builds, and operates secure communication and safety solutions for operators of critical infrastructure (KRITIS). It traces its corporate lineage to the telecommunications division of VEAG Vereinigte Energiewerke AG, operated as Vattenfall Europe Netcom from 2003 to 2018, and became independent with headquarters in Berlin in early 2018. The company is led by Managing Director Dr. Christoph Kosanke and operates from 11 locations in Germany with a geo-redundant 24/7 Network Operation Center serving ~4,000 km of managed communication routes.

The company's product surface spans six pillars: networks (location networking, SD-WAN, campus networks, network security, network management); communications (telephony systems, UCC, cloud telephony, mission-critical and satellite telephony, professional mobile radio, call center, voice recording); cyber security (OT/industry security, endpoint security, IAM); safety technology (hazard warning, video surveillance, UPS, personal emergency signals, centralized hazard management); managed services (SECaaS, ITaaS, NaaS, UCaaS, 24/7 NOC, SD-WAN as a Service); and professional services (project management with PRINCE2-certified managers, procurement/assembly/commissioning, secure remote diagnostics per BSI-CS-108, analysis/consulting/planning, on-site service including offshore). The technology stack integrates third-party platforms (Cisco, Lancom, genua, Mitel, Bosch, Telekom, RIPE NCC, 1&1 Versatel, Microsoft Teams, OpenScape, innovaphone) rather than proprietary core infrastructure, with IP sitting in integration know-how and KRITIS-compliant architectures.

Commercial model is enterprise field sales targeting regulated buyers in energy (power generation, transmission system operators, utilities), municipal utilities (Stadtwerke), IT/telecommunications, public sector (DigitalPakt Schule, digital administration), transport, and trade/retail. Pricing is quote-based and not publicly disclosed; revenue mix comprises managed services (recurring: SD-WAN, NOC, NaaS, ITaaS, UCaaS, SECaaS), subscription security services (managed firewall, endpoint protection, disaster recovery, email protection, WAF), and project-based professional services (planning, assembly, commissioning, on-site and offshore maintenance). Named enterprise customers include Vattenfall, Vattenfall Wasserkraft, VF Europe Sales, GASAG, LEAG, BEW, 1&1 Versatel, and MoveOn Energy. The company holds ISO 9001, ISO 27001, and ISO 45001 certifications (DNV). No external funding rounds, no revenue disclosure, and no AI/ML capability beyond a referenced AI-supported video analytics feature are evident in the source material.

Name

Netcom Connected Services

Legal name

Netcom Connected Services GmbH

Website

https://netcom-cs.de

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Netcom Connected Services is a Berlin-based independent German ITK systems integrator, spun out of Vattenfall in 2018, that plans, builds, and operates secure communications and safety technology for critical infrastructure operators across energy, utilities, public sector, transport, and trade in Germany, with a 24/7 NOC, XaaS managed services, and ISO 9001/27001/45001 certifications.

Ownership category

akta.pro rank

Product category

Critical Infrastructure Telecommunications Services

NAICS

Computer Systems Design and Related Services (54151), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Security Systems Services (except Locksmiths) (561621), Satellite Telecommunications (51741)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

akta.pro secondary industries

Mission-Critical & Public Safety Private Networks (MCX/LMR Interop) (HDAIAGAH), Network Architecture & Design Services (BPAEAEAA), Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD), Site Security, Monitoring & Remote Operations (NOC/IoT) (HDAIAKAH), NTN-Enabled Emergency, Government & Defense Communications (Public Safety, Tactical, Resilience) (HDAIAJAJ), Emergency Telecommunications & Connectivity (ETC) (BPADADAG)

Keywords

• Critical infrastructure communications
• Managed network services
• ITK system integration
• KRITIS compliance solutions
• Secure telecommunications systems

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Recurring managed services including SD-WAN as a Service, 24/7 NOC as a Service, Network as a Service (NaaS), IT as a Service (ITaaS), Unified Communication as a Service (UCaaS), and Security as a Service (SECaaS). These provide ongoing monitoring, management, and support for customer IT and communication infrastructure.
2. Professional Services: Project-based professional services including project management, procurement, assembly and commissioning, analysis, consulting and planning, and on-site service and maintenance including offshore support.
3. Cybersecurity Solutions: Security as a Service offerings including managed firewall, managed endpoint protection, disaster recovery, antivirus management, email protection, and managed web application firewall services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Netcom Connected Services plans, builds, and operates secure communication solutions (ITK) for critical infrastructure (KRITIS) operators in Germany. The company delivers networks, communications, cybersecurity, safety technology, managed services (SD-WAN, NOC, NaaS, ITaaS, UCaaS, SECaaS), and professional services (project management, procurement/commissioning, consulting/planning, remote diagnostics, on-site/offshore maintenance) tailored to energy, municipal utilities, IT/telecom, public sector, transport, and trade customers.

Product overview

Netcom Connected Services operates as a holistic ITK (IT and communications) system integrator specializing in secure communication solutions for critical infrastructure (KRITIS) operators in Germany. The portfolio comprises six interconnected solution pillars: (1) Networks covering site networking (WAN, Smart Grid), SD-WAN, campus networks, network security, and network management; (2) Communications encompassing telecommunications systems, UCC, cloud telephony, mission-critical communication, satellite telephony, professional mobile radio, call center solutions, and voice recording; (3) Cyber Security including OT/Industry Security, endpoint security, and IAM; (4) Security Technology comprising hazard warning systems, video surveillance, UPS, personal emergency signals, and centralized hazard management; (5) Managed Services offering SECaaS, ITaaS, NaaS, UCaaS, 24/7 NOC, and SD-WAN as a Service; and (6) Professional Services including remote diagnostics, procurement/montage/commissioning, project management, and analysis/consulting/planning. All solutions are designed for the specific regulatory requirements of energy, utilities, public sector, transport, and trade sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Standortvernetzung (Site Networking) Wide Area Network (WAN) and Smart Grid networking solutions connecting geographically distributed sites for efficient communication and data transmission across large distances, targeted at KRITIS operators.
• SD-WAN (Software-Defined Wide Area Network) Software-defined WAN architecture simplifying management and control of wide area networks, optimizing performance via flexible, cost-effective connections over MPLS, LTE, and broadband.
• Campus Netze (Campus Networks) Campus networking combining Local Area Networks (LAN) and modern wireless technologies such as 5G campus networks for high-speed, reliable connectivity within limited geographic areas.
• Netzwerksicherheit (Network Security) Network security solutions including DMZ, Intrusion Detection/Prevention Systems (IDS/IPS), Network Access Control (NAC), and managed firewalls for comprehensive cyber threat protection.
• Netzwerkmanagement (Network Management) Network management services encompassing monitoring, control, and optimization of IT and communication networks with proactive monitoring, automated fault detection, and performance optimization.
• Telekommunikationssysteme (Telecommunications Systems) Telecommunications systems including on-premise phone systems, cloud phone systems (VoIP), hybrid solutions, and All-IP migration services for transition to modern IP-based communication.
• Unified Communications & Collaboration (UCC) UCC platform integrating OpenScape Business V3, innovaphone PBX, MS Teams Direct Routing, Session Border Controllers, and video/web conferencing for unified communication and collaboration.
• Missions- und zeitkritische Kommunikation (Mission- and Time-Critical Communication) Mission- and time-critical communication systems for trading systems, queue management, dispatch center technology, and secondary balancing power communication in the energy sector.
• Cloud Telefonie (Cloud Telephony) Cloud-based telephone solutions hosted over the internet offering location-independent, flexible, and scalable communication with MS Teams integration and WELCOM-cloud services.
• Satellitentelefonie (Satellite Telephony) Satellite-based voice and data communication for environments where traditional networks are unavailable, particularly offshore locations and critical infrastructure.
• Professioneller Mobilfunk (Professional Mobile Radio) TETRA and LTE-based professional mobile radio solutions providing secure, highly available communication independent of public networks for critical infrastructure operators.
• Call Center-Lösungen (Call Center Solutions) Contact center and Automatic Call Distribution (ACD) solutions with optimized call routing, omnichannel integration, and 24/7 support for customer communication.
• Sprachaufzeichnung (Voice Recording) Voice recording solutions for capturing, storing, and analyzing telephone conversations and communication data for quality assurance and regulatory compliance.
• OT und Industry Security Operational Technology and Industry Security solutions protecting industrial control systems and production networks from cyberattacks through risk analysis, security protocols, and continuous monitoring.
• Endgerätesicherheit (Endpoint Security) Endpoint security protecting PCs, smartphones, and tablets from cyber threats through antivirus software, encryption, access controls, and device management.
• Identity und Access Management (IAM) Identity and Access Management providing access security through strict access control mechanisms, centralized user identity management, and complete transparency of all accesses.
• Personennotsignalanlagen (Personal Emergency Signal Systems) Personal emergency signal systems (PNA) for lone worker stations with automatic emergency calls and location tracking, delivering 24/7 system monitoring for employee safety at critical infrastructure sites.
• Gefahrenmeldeanlagen (Hazard Warning Systems) Hazard warning systems including fire alarm systems, intrusion detection, panic alarms, water damage detectors, and drone detection systems for comprehensive threat protection.
• Videoüberwachungssysteme (Video Surveillance Systems) Video surveillance systems with detection capabilities, perimeter monitoring, production observation, and multi-camera video networks with AI-supported analysis and central monitoring.
• USV-Anlagen (Uninterruptible Power Supply Systems) Uninterruptible power supply systems ensuring continuous power during outages or voltage fluctuations to protect critical IT and communication systems.
• Zentrales Gefahrenmanagement (Central Hazard Management) Centralized hazard management platform bundling all security-relevant information for early alarm and crisis management of hazards like fires, break-ins, or technical failures.
• Security as a Service (SECaaS) Cloud-based security services including firewall management, intrusion detection, encryption, antivirus, managed endpoint protection, email protection, web application firewall, and disaster recovery.
• IT as a Service (ITaaS) Flexible, scalable IT management, outsourcing, update services, monitoring, patch management, license provision, data backup, and helpdesk delivered as a managed service.
• Network as a Service (NaaS) Flexible and scalable network operation for critical infrastructure with automated management, high availability, encryption, and access controls for secure network services.
• Unified Communication as a Service (UCaaS) Cloud-based unified communication integrating telephony, video conferencing, messaging, and collaboration tools on a unified platform for location-independent secure communication.
• 24/7 NOC as a Service 24/7 Network Operations Center providing continuous monitoring and management of network and telecommunications systems with geo-redundancy and emergency NOC capabilities.
• SD-WAN as a Service Managed SD-WAN service delivering software-defined wide area networking with intelligent traffic management and integrated security functions.
• Ferndiagnose und -wartung (Remote Diagnostics and Maintenance) Secure remote diagnostics and maintenance services compliant with BSI recommended security level BSI-CS-108, using a rendezvous server, isolated connections with live monitoring and video recording, and one-way data transfers for sensitive interfaces.
• Beschaffung, Montage & Inbetriebnahme (Procurement, Assembly & Commissioning) Procurement, assembly, and commissioning services for complex ITK systems covering needs analysis, hardware/software selection, logistics, pre-assembly, system integration, and migration.
• Projektmanagement (Project Management) Project management for IT and telecommunications projects including planning, procurement, and implementation with PRINCE2-certified managers and holistic consideration of critical infrastructure regulations.
• Analyse, Beratung & Planung (Analysis, Consulting & Planning) Analysis, consulting, and planning services including IT infrastructure analysis, network planning, solution design, tender support, and concepts for securing availability and security of critical systems.
• Vor-Ort-Service und Wartung (inkl. Offshore) On-site service and maintenance including 24/7 response capability, second-line maintenance on-call duty, and preventive maintenance for reliable operations in challenging environments such as offshore facilities.

Quantifiable outcome

• 24/7 system monitoring with 365-day-per-year availability
• +1 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature1 record

Partnerships

Six partnerships are on record, tiered core and minor.

• VattenfallcoreStrategic or Co-development PartnerVattenfall has been a key partner and predecessor - Netcom CS originated as the telecommunications division of VEAG and later operated as Vattenfall Europe Netcom from 2003-2018. Now independent since 2018, Netcom CS continues to provide ITK services to Vattenfall operations including offshore wind farms, trading communications, and sales stores.
• 50HertzcoreTechnology or IntegrationTransmission system operator for high-voltage grid. Netcom CS provides communication infrastructure connecting critical energy infrastructure to 50Hertz's 380kV grid, including the Witznitz solar park connection project.
• GASAG AGcoreStrategic or Co-development PartnerBerlin-based energy service provider maintaining a long-term IT service partnership with Netcom CS. GASAG serves as a reference customer for energy sector solutions.
• Lausitz Energie Kraftwerke AG (LEAG)coreStrategic or Co-development PartnerLausitz Energie Kraftwerke AG operates power plants including Boxberg. Netcom CS provides personnel emergency systems and communication infrastructure, serving as a key reference in the energy sector.
• BEW Berliner Energie und Wärme AGcoreStrategic or Co-development PartnerLong-standing partnership for video, telecommunications, and network systems. Netcom CS provides comprehensive ITK solutions for plant security and operations.
• 1&1 Versatel Deutschland GmbHminorChannel Partner/ Reseller/ DistributorTelecommunications provider offering fiber, telephone, and networking solutions to end customers. Netcom CS provides KRITIS expertise and specialized services complementing 1&1 Versatel's network capabilities.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• T-Systems: Deutsche Telekom's enterprise IT arm and Germany's largest domestic system integrator with deep KRITIS, public-sector, and energy references. Competes with Netcom CS for large multi-year ITK and managed-services mandates in the same regulated verticals, but at vastly greater scale.
• Computacenter: European IT infrastructure integrator with a large German operation delivering managed workplace, network, and security services. Comparable on enterprise ITK, managed services, and KRITIS-adjacent customers, with broader geographic reach.
• Bechtle AG: Germany-headquartered IT solutions provider covering networking, security, data center, and managed services for enterprise and public-sector clients. Directly competes with Netcom CS on networking, UCC, and security systems integration for mid-market and large German accounts.
• Atos (Germany / Eviden): Global IT services and digital transformation provider with significant German operations serving energy, public sector, and transport. Competes for ITK, managed-services, and cyber-security mandates in the same KRITIS verticals at multinational scale.
• Capgemini (Germany): Global consulting and IT services firm with strong German utility, energy, and public-sector practices. Comparable on digital transformation, managed services, and network integration for KRITIS operators, but with much broader global delivery.
• NTT DATA Deutschland: IT services provider in Germany serving automotive, public sector, manufacturing, and energy customers with infrastructure, SAP, and managed-services capabilities. Direct competitor for German enterprise ITK and managed-services tenders.

Direct peers

• SVA System Vertrieb Alexander: German ITK system integrator specializing in data center, network, and storage solutions for enterprise and public-sector customers. Closely comparable mid-size German SI competing for similar UCC, network, and managed-services deals.
• Sycor: German IT services and system integrator serving manufacturing, energy, and logistics customers with managed services, UCC, and SAP/ITK solutions. Direct competitor in the same KRITIS-adjacent industrial verticals with similar mid-market positioning.
• GISA GmbH: IT service provider for public administration, energy, and utilities in Central Germany, including KRITIS-mandated customers. Directly comparable in mission-critical IT operations, managed services, and regulated German public-sector/utility accounts.

Regional players

• Robotron Datenbank-Software: German IT specialist focused on public administration, energy, and industry with strong KRITIS compliance expertise. Closely comparable niche footprint in regulated German verticals, particularly energy and public sector.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netcom Connected Services